Colorado Insurance has handled our home & auto insurance needs for many years and we could not be happier with their service. Most recently I have worked with Kate Petree and she is wonderful. She responds to emails and phone calls very timely, often within hours. She is extremely professional and knowledgeable. Through her expertise we were able to save over $600.00 per year on our auto policies while adding doubling bodily injury coverage AND adding $1,000,000.00 umbrella coverage. Ned Archibald Fairplay, CO read more

I thought I was overpaying for insurance and have asked a few times for a review and to make sure I was getting the best deal of which I was assured I was! B.S. I Just had Farmers re-quote my insurance to the same coverages as I had with Travelers, only to find that I saved over $140 per month on my auto insurance and over $5253 on my Home Owners! Are you kidding me $5253 annually on my Home Owners insurance! I have my suspicions that my rates were never checked to ensure I was getting the best rate! I cancelled today! read more

I worked with Crystal about an urgent need to change my insurance and she took care of it. They ship my insurance every year to get me the best deal and have never let me down. read more

Wish I could give a negative value here absolute worst trash insurance sales agents in the world. nobody except for the agent you have can "access" your information. got sent to collections over $80. I would advise anybody else as your agent. read more

Erica was so helpful! We were able to get it all done in less than 20mins. She had all the answers and was quick.

Nicole Elvarian sells insurance in Denver. Be very careful about purchasing insurance from her. She won't help you if you have a problem with the insurance companies that She has sold you. Be careful about your payments. She uses other people credit cards and not necessarily yours. She lies and cheats. read more

Always get prompt answers and good service from Colorado Insurance. Explanations of the various coverages are straightforward and understandable. read more

Brittany Line helped me save well over a $1000 a year on my home insurance policy...with better coverage!

Shari Gomez was so professional and fun to talk to! We had to make a few changes to my homeowners policy and we were able to take care of it quickly and efficiently. I've been with Colorado Insurance for over 7 years now and people like Shari are why I won't choose anyone else. Thank YOU, Shari! read more

Highly responsive. I would recommend CI to friends. Just be sure to find out who your policy will be with...progressive was good for us during the claim process. read more

Gave agent my information. Agent gave me my quote. I started policy.Agent failed to disclose I would need to provide documentation to receive a discount not was there any mention of any kind of discount. When documents not provided, my insurance went up $30 a month and my last bill increased by $100. probably to pay the discount back. Had the agent said I would need to provide something, I would've given her my situation details and asked if that's acceptable. But the agent failed to say anything at all. Agents are some shady people! my would suggest going directly to the Regional Office and not an agent! read more

Alway first class service and willing to take the time to answer every question until you are completely satisfied.

I was lucky to have Annabell answer the phone today when I called Colorado Insurance. I tried to renew my auto and home insurance policies earlier, but ran into misunderstandings, incorrect coverage and confusion. The two people I dealt with earlier were both on vacation and my policies were due for renewal very soon. Annabell, in one day, was able to get my coverage straightened out and submitted for billing. I appreciate that she was thorough and efficient. Annabell gets 5 stars but the company overall gets three stars. Their call times are very long. You never get the same person twice, nor do you have direct contact information. Every time I've renewed it's like starting all over with a brand new company and agent/representative. They set up 15 minute meetings to review your policies. That is a joke. Who can possibly do a comprehensive review of insurance policies in 15 minutes - especially if you get a different person each time. read more

Very helpful, responsive and great service! Thank you Colorado Insurance. read more

I think my home insurance that went way up is outrageous. There were no claims against it and I am disabled, take good care of the home and have storm doors for protection. Over 65. The rate was raised and when I asked to have it lowered, got nowhere. What good are you? read more

Really appreciate the help from Jeanne Sowl-Navarro, who went above and beyond with me on the phone the other day. I had a lot of questions and she took the time to explain changes and made sure I had all my questions answered. She's very knowledgeable, kind and also has excellent follow through - she sent follow up emails immediately after my call. She's really excellent! read more

Really bad experience with these guys. They signed me up for an auto policy that beat my previous premium with Geico. Great, right?? NOPE! 30 days later, the monthly premium nearly DOUBLED! The explanation was that they had entered a "placeholder vin" in their system and the increase occurred when they entered my actual VIN. When I confronted my agent about this, he said there was nothing he could do. I reached out to 3 upper management team members and got no response with multiple follow-ups. Very disappointing, I suggest you stay away! read more

The absolute worst customer service I have ever received. My home owner's insurance is escrowed in my mortgage. A young man called me on 8/17 to tell me my policy expired on 7/29. I explained it was escrowed and the INSURANCE employee asked me what that meant. After explaining that to him, he said they will just wait for them to pay it. Reached out to my mortgage company who said when they bought it, they reached out to Colorado Insurance last August and they told them what needed to be faxed. After faxing it twice a month for the last 9 months, Colorado Insurance gave them no response and will not answer calls. I was on hold with Truist for 32 minutes today while they tried to reach ANYONE at Colorado Insurance. Please know I have left 1 bad review in my life before this one. I am patient and understanding but not okay with incompetence and poor customer service. What a disappointment. read more

I don't even know who this company is. They started sending me bills and demanding payment when I don't even have an account with them!! Be very suspicious of these scam artists. Now they are threatening me with sending the $30 outstanding payment to a collection agency. What a BS nonsense. They are trying to get anything from someone. What a terrible company. I am reporting them to the BBB. read more

A Colorado Insurance broker emailed me with a statement from Travelers stating that it was cancelling my insurance due to a questionnaire they mailed me (which I received after the deadline and a day after the deadline). It was a farmers questionnaire that didn't relate to my home. Distraught, I emailed the broker back immediately, to which I received no reply. I then called Colorado Insurance, waited an hour, then spoke with another broker, who said she would call Travelers. She did, and reported that they were not cancelling my insurance and asked me for the letter that the first broker sent. I sent that immediately and did not receive a response. I checked in again days later and did not get a response. I haven't heard from her since. Meanwhile, I tried emailing the first Broker again who did call me and told me I DID need to do the questionnaire and email it to her and/or Travelers. I was trying to ask about another issue I had seen on my policy, as well, to which she kept interrupting me, then finally told me to call Travelers directly. I did, and an automaton told me I had to contact them through a broker. So, I talked to no one about that. I sent the questionnaire a week ago and have heard no response from the broker(s) at Colorado Insurance (or Travelers, for that matter). I have emailed the first and second brokers both directly about a dozen times checking in. No response. I emailed the main service email. No response. I can't keep calling and spending work days on hold for lengthy periods of time, so that has also been unsuccessful. Meanwhile, for all I know, I will have no insurance on my home in two days because that's when it was going to be cancelled. That's where I'm at thanks to Colorado Insurance and their lack of follow-through. I'm totally lost and will continue to try to contact them, but I will absolutely never use their services again after being ignored for over a week after attempting to contact them over and over again. read more

Do not use this agency. After emailing a rep and receiving an attachment of my policy for the upcoming year I come to find out -- six months later -- that the payment was never set up and my auto, home, and umbrella policies were never renewed. Of course, when I called the agency to figure out what happened, they said it was unfortunate this happened but they'd be glad to set up payment on a new policy. Past agencies were always on top of this and would reach out prior to policies expiring to see how I was doing and if I wanted to make any changes. One agency would even call on my birthday to sing 'happy birthday.' This mix up was an opportunity to turn a confused customer into a raving fan and customer for life. Instead, I'm just another 1-star review with a few thousand dollars less in my bank account. Lesson learned. read more

I'm so glad I reached out for an additional quote to Megan Stephens at Colorado Insurance. Not only did she save me over $600 a year in premiums, but I now have better coverage than with my old carrier (Who I actually loved!) Thanks Megan and CI! read more

Public announcement. Do not choose this company. The agents would rather point fingers than help you with your problems that they created. One example of my frustration: I emailed and asked for the declaration for last years policy. They sent me this years declarations policy. (In the email they didn't even spell 'Thanks' right, they spelt 'Thane.' Another example of my frustration: I called to inform them I would not like to renew my policy. They renewed my policy and request a check from my escrow that same day. I called back to request a refund, they couldn't inform me when I will receive my check. I reiterated I'd like the policy to be cancelled and not renewed. They said, We will cancel your policy the day you requested. I reiterated, again, I need my policy to be cancel and not renewed. I do not want a laps in coverage. These people should really change their job profession. read more

We have worked with Candy several times and appreciate all her hard work. She is always very professional and does an outstanding job shopping insurance for our family. read more

It can be challenging to get through on the phone, but they will call you back and they respond quickly to email, so exercise patience. The most important thing about finding an agent to handle your insurance needs is their ability to lend a hand when there is an issue - a situation that is more likely in this time of COVID when EVERYBODY is working remotely and things aren't going as smooth as we'd all like. You might think you can just buy direct online, but then you don't have an advocate to help you navigate any potential issues or cut through the red tape. They are dedicated to excellent customer service which is the most important element. read more

What a crazy way to insure your home. With the invention of the internet these bozos still operate as if it was 1981. Just call their number and you will get a recording to leave a message and the will get back in 24 hours? On Friday good luck. I had problems when they did not have an account number on our bill to forward to our mortgage company and we actually had a gap in coverage because of these bozos. If our house burned down we would not had been covered because of these incompetent bozos. If you buy Safeco in Colorado you will be directed to these bozos. Do not buy Safeco. I went online with their sister company Liberty Mutual and their phones are staffed 24/7 365. Purchase insurance in 5 min. with Lib Mutual. When you call Safeco HQ they will tell you to cancel you have to call Colorado Insurance. What a jacked up mess!!! read more

If after multiple voicemails with no response as to why your mortgage company shows you have no insurance then this agency is for you.

Been a client for 6 years, but no more. Horrible customer service. I send emails, get no response. I leave phone messages, get no response. I wanted to give them an opportunity to retain me a customer and review my insurance options as Metlife had been raising my rates pretty significantly. Apparently they're not interested. I finally get a hold of a person after I've taken my business elsewhere to confirm my policies have been canceled. Told wait 5 days to be contacted. After 10 business days I have to call them to get confirmation. Thanks though to CI for motivating me to find a company that actually cares about me as a customer! read more

This company doesn't care about their clients. I got a letter in the mail from Progressive stating my condo insurance policy had been cancelled due to nonpayment. I was told to reach out to Colorado Insurance to figure out what happened. I called a countless amount of times and waited on hold for 30-45 minutes each time and then after each attempt was forced to leave a voicemail which was to be returned within 24 hours. I ended up sending an email to Colorado Insurance in an attempt to get a response and I called Progressive, who was thankfully able to switch me to a different broker and they were kind enough to keep the same premium. FINALLY after WEEKS of trying to contact this sad excuse of a brokerage company I received a call back from a man who was very defensive and claimed that he had called and left a voicemail ONE TIME out of the weeks that I had spent calling. Informed them I took my business elsewhere and if you're reading this I suggest you do the same. read more

Absolutely awful customer service. During this quarantine they said if you leave a voicemail before noon they will return your call on the same business day. If you leave a voicemail after noon they will return it by the next business day. I have called and left messages 3 times over 2 weeks and not one call back yet. Classic over promise under deliver. Exactly what you DO NOT do in business. I guess I told them too much on the voicemail. Maybe since i am not "buying" anything they move me down the list. I think today I will leave a message telling them I want to buy a policy and see how quickly that call gets returned..... read more

I had the pleasure of working with Lilly. I had to get some photos to Safeco and Lilly was so helpful and professional and provided what I needed to get these sent. Awesome customer service Lilly! read more

Let me start off by saying my wife and I were in a complicated situation that needed attention in a timely manner. We were given a number to call by a friend and our agent. I can't make it clear enough how willing Van Saukam was out of the gate. He not only approached this with the urgency and a sense of personalization but was available any times to hash policies through. Van had our business no matter what after one conversation. It's rare to bump into someone like him that makes sure you and your interest are taken care of. It's even more rare to feel as if you want to go have a beer with a genuinely good person after it's all said and done. I can't thank Van enough for the work he put in for us. He is truly an asset to his clients and the company he represents. read more

Bobbi Pettit has been amazing, there were some errors on my account and has been incredible helping me fix it

Bobbi was most helpful in getting our new ( used) car added to our policy. She was able to answer all of our questions and quickly proceeded to wrap up everything that was needed. The phone call was quick and easy. read more

Absolutely amazing customer service! They really care about you and go above and beyond to accommodate you. I felt like I had a family member taking care of me the whole time. My agent Yurany Caicedo was the best agent I have ever had the pleasure working with. Highly recommend!!!! read more

Candy is terrific. anytime I needed service she was prompt and helpful.

Great experiences all around with this group. While I've had a few different agents help me out over the years, Andy Denton has been an absolute professional throughout the process of moving my insurance coverage to a new provider. Great attention to detail, thoughtful, great communication, and just an all around great experience. Give these guys a call and they'll go to work to earn your business. read more

Stay away from this company. The leadership is a bunch of liars! How they speak to you is so degrading. I have never been treated so harshly and with such disrespect. read more

Colorado insurance was able to save me over $150 per month when they rewrote an auto policy for me that I had with a prior company. I typically work with Shomar and he is great. Always very responsive! I actually needed a copy of my ID card on a Saturday. On a whim I reached out to see if he could help. Within 30 minutes he had emailed me a copy. Most recently I changed vehicles. With my busy schedule I didn't have time for phone calls. Shomar and Matt were able to take care of all my needs via text and email. They've been a great team to work with. read more

Do not use nationwide insurance if you are a senior Iam 72 years old and have auto insurance from nationwide. I went to a aarp class in erie, 4 hours, $20 only to be told that i needed an 8 hour course. Now who is lying aarp or kate petree the customer service agent. If they, nationwide lies about not accepting the course what would happen if i had made a claim. Seniors are an easy target. We don't have $20 to throw out the window. My rates went up without any tickets or claims. Was told it was due to the hail in Colorado. Why should i pay for everyone else. Is insurance now socialist? Bottomline nationwide is not on your side. You dont even get an agent just some call center with lyres like kate petree. read more