I started using this practice a couple of weeks ago. I had an appointment this morning. They are…read morevery punctual, warm, and the facility is clean and bright. I see two therapists, and they both are very very caring and concerned. They explain what they are doing, and completely explain the exercises I need to do on my own

I typically go to NgHS for everything. I can't even imagine walking into this place. I was treated…read moreso poorly by multiple staff members before my first appointment that I had to cancel. The first individual didn't understand health insurance information and tells me I have a plan that doesn't exist. Carrie hangs up on BCBS who were there to assist to actually verify that THEY were wrong! But hey let's not forget that people are supposed to be treated! Not your ego. To hang up on 2 ppl is rude.

I'll start off by saying, my pain has certainly lessened over the last few weeks, and I believe…read morethey have good practices that are effective, however, their professionalism is severely lacking... I was really excited to finally try physical therapy and went in with optimism. My first appt was with Jordan which was fine. Pretty routine but I was feeling good about it. However, by the time I left my second appt, which was with Caroline, I was feeling very indifferent. Towards the beginning of my session, I started having a reaction to the cupping she did on my neck, and I expressed my discomfort. It was my first time and didn't know what to expect so she told me to just sit through it. I tried, but I felt myself overheating and about to pass out so I asked her for a fan, and she just laughed at me... then I asked for an ice pack or something to lower my body temp and she resisted giving it to me because it would "mess with the process." I said I'll put it on my forehead since we were working on my neck. She is still hesitant so I eventually just let out a big sigh because now I'm feeling faint and my medical professional is arguing with me about helping me... only then did she say "ok fine I'll go get ice." And proceeded to be short and dismissive for the rest of the visit. But, I remained hopeful so I simply asked not to be scheduled with her anymore. My next three appts were with Brenton and Laura, the only two decent people that I met there (other than front desk). They actually listened to my concerns and requests and were really informative, helpful, and friendly. They wanted to make sure I was feeling good before leaving and I always did. My last two visits with Jordan felt dismissive and condescending. There would be a lot of chatting amongst most of staff in the open rooms, which came across as inattentive at times. Especially when, for the most part, they don't have any intention on including you in the conversation. I just left my last appt with Jordan early because I was told I was princess-y and demanding for asking about using a larger heating pad. Laura had used one for my whole back when I told her it was hurting, or which she said she took note of in my file. At this point I just want to leave so I used the smaller one he already got and finished my last exercise. He proceeded to 'jokingly' ask if I wanted scones too and later handed me my heating pad and 'jokingly' said "here you can carry your own heating pad." That's when I left. All of that to say, if you value professionalism in an environment like this then perhaps look elsewhere. I have never actually taken the time to write a review, but I've never seen anything like this before..

Saw therapist once. Rest of my visits I was seen by trainees who were following a sheet of simple…read moreinstructions and learning on the job. I had initially thought I would see the one therapist when I came in for my visits. That did not happen.

I was scheduled as a new patient for a 3:30 appointment as documented on a card given to me. I…read morescheduled the appointment in person. I was called at approximately 3:15 asking where I was for my 3:00 appointment. Being 2 minutes from the site I went into the office and was told they were booked and could not take me in. I was questioned regarding if I truly had a card saying 3:30. I did not have it in my possession at the time. I had already been told that there was not time to work me in so I am not sure what difference having the card would make other than to question my honesty. I can not comment further as I thought it best to simply schedule with a different provider as this was a very poor way to start a new relationship.

I have worked around physical therapists many times through the years, but have never had need of…read moreworking with one personally. I must say i am extremely pleased with the professionalism and the progress towards becoming pain free that I have experienced already by working with Justin at the hamilton mill location. In the original evaluation, Justin listened to my injury history and asked pertinent questions to uncover the underlying cause of my problem. I went into this believing i had a long standing herniated disc problem, but with careful diagnostic questioning and evaluating, he determined i may actually have a si joint dysfunction instead that radiates pain to my lower back. He and Matt are great- they are awesome at explaining why i am doing the different exercises and stretches. And when I leave in less pain than when I went in, I feel hopeful and happy to finally have a chance to become pain free through following the prescribed treatment.I can' t recommend them highly enough...if you have been living with low back pain for years like I have, consider getting a pt eval and give yourself a chance to become pain free. My only regret is that it didn't occur to me or my dr.'s :( sooner to refer me to pt!

Have gone to Chiropractors over the years, and the past 20 months was seeing another chiropractor…read moreas my insurance paid most of it. I needed an adjustment for an injury. So I decided to see Dr Collin, and after 1 visit, he had accomplished more than the previous 20 months of appointments. Maybe I should say disappointments!! Either way, I am finally getting the service I deserve, and loving it...

My husband and I experience was sooooo amazing!!! My husband showed up with sereve lower back pain…read moreand he left the office pain free... Dr Collins and his staff are very knowledgeable, down to earth, inviting, friendly, kind and have a great sense of humor! He explains everything, he is very thorough and provides reccomendations( per your situation)without being pushy. Both him and his staff are very patient and accommodating.

I have been to Bench Mark for physical therapy several times and each time I have had excellent…read morecare from the trained therapist assigned to my care. The office staff are very experienced and handle the paperwork and appointments with ease. Always very happy at this facility!

I called a reputable doctor in Buford, Georgia, and asked where they suggest their PT patients go…read more They recommended Benchmark at 4510 Nelson Brogdon Blvd. I went to 15 sessions over the course of a couple of months and my arthritic knee improved phenomenally. I never dreamed that I would ever be normal again, but I am! I went from being in high paint 24-hours a day for months to being completely pain free! Every single member of the staff is knowledgeable, accessible, friendly, helpful, and concerned. It was truly an enjoyable and therapeutic experience.

Excellent physical therapy. Brendon and staff are fabulous. I came here for my knee replacement and…read moreshoulder pain. I started my physical therapy 3 days after my knee replacement surgery and I can attribute being back on the pickleball courts 6 weeks after surgery. I had some shoulder pain and Jason figured out that it had to do with my muscle in my back and neck that had been stressing my shoulder. They are knowledgeable and really strive to help their patients. Very personable as well.

Very unprofessional staff. They charge fees for credit cards. I could do what they do at my…read morehouse.

November 8, 2021 Irina Burdetsky, is an amazing physical…read moretherapist! From our very first visit together, Irina has worked with me in a very professional way. Over the past several months, she has proved to be consistently engaged, effective, and insightful, always oriented towards helping me achieve my optimal performance. One crucial area of performance for me is my walking. Irina has worked with me on improving my balance and walking by focusing on the motor control aspect of aligning my body properly and engaging my "core" in the correct sequence. Her therapy has enabled me to improve efficiently which enables me to better improve my own lifestyle. At each visit, Irina assessed my posture and movement patterns, pinpointing issues, areas of improvement, and areas for future improvement. Her analysis has helped me advance my fitness level and remain injury free in both my workouts and at home. I highly recommend her to anyone who is serious about taking responsibility for and bettering his or her health. Cory Buice also worked with me on several occasions when Irina was not available. He also provided excellent care. I am feeling so much better now than when I started my PT. Although I hope I do not have to "visit" anytime soon, it really was such a pleasure to spend time with such dedicated professionals as Irina and Cory. Thank you both so much for your excellent care. Your professionalism, concern and friendliness were much appreciated. I want to also give a "shout-out" to Peggy who handled all my appointments graciously and professionally. A great first person to greet the people. Sincerely, Billie H.

Irina Burdetsky at Physio is a miracle worker!!!!I went in with neck pain, but after working with…read moreIrina , I have no more pain in my neck!!!!! Seriously, it was like a miracle going from extreme pain to no pain!!!!! I love this PT! Highly recommended!!!!