AVOID - high price, terrible service. 1) First time didn't connect the dryer - had to have them come back and did not complete all services that were promised. 2) Came back to confirm the work was done, but crumpled the dryer vent upon reconnecting - had to disconnect, fix the vent and reconnect. 3) Promised to install a vent cap on the outside but didn't do that upon repeated requests. They were the highest price of the 3 that I obtained estimates, however, they promised to install a vent cap. It takes a long ladder so I was willing to pay the premium. Terrible quality and dishonest. read more

They came to clean our ducts after a small electrical fire. Jaime & Bell arrived at the exact time they said they would. Since this was an insurance claim they didn't have ALL the relevant info but that wasn't a problem to them at all. Very efficient & friendly and they both like dogs! Good thing we have 7!!!! read more

My family was going out of town last weekend and I thought it would be a perfect time to get my dryer vent cleaned, air ducts cleaned and the carpets shampooed. I found Bend Carpet and Air from The Smart Shopper magazine. Tara graciously did everything to squeeze me in super last minute. They did the vents and ducts on Friday, carpets on Monday. I had left my house key under the mat and they didn't feel comfortable leaving my keys there knowing I was out of town, so Tara personally came by to leave it under my doormat after I got home! Exceptional service! Reasonable pricing. These people go above and beyond to make sure you are satisfied. I would highly recommend! read more

Amazing job! will definitely use them again in the future. all the stains were gone in my carpet. they cleaned my vents as well and the air quality changed significantly which helped my allergies which i'm super grateful for! everyone was super professional and had a great attitude. 10/10 recommend read more

Showed up late, truck does not look like pictures in the ad. It was red and when he pulled out his hoses he found a litter of kittens inside the bin. Our dryer vent is still clogged up and we paid way too much for the vent cleaning and dryer duct cleaning. Not very professional. Did not leave me a copy of the bill either. Do not use this company! We are now having to get someone else to clean our dryer vent! read more

We had our carpets cleaned and air duct cleaned recently. The house was empty as we were moving in soon so there was no need to move anything around. All the work took a little over two hours time. We were charged about $730.00 total. I called the company and asked for a credit because what they did was basically vacuum all the rooms. We have 6 bedrooms and 3 family rooms and they told me they charge by the room, not by the hour. The equipment used was nothing special and I had thought they would take more time to do a thorough cleaning. Jamie was very friendly and he did a good job, but I was very disappointed in the price. From my point of view, regardless of the quote and the number of rooms, $350 + per hour is way to much to charge for a quick carpet cleaning. John T. read more

I am giving this rating as a reflection of their integrity as a business. Beware all who shop for this service! We called and spoke to several companies to get a price quote and we were quoted a price per duct by each company. We spent quite a bit of time with this company as they had what seemed like a better price going over everything and ALL we were told was it was 29.00 per duct so count our ducts and we would have a fairly accurate idea of what we'd be looking at. We had 12 ducts at 29.00 each plus we added the dryer vent cleaning for an extra 89.00, which should have totaled 437.00. After the job was done and I go to write the check I find out there is an upfront cost of over 500.00 for 10 or less ducts and then it's 29.00 per duct after that. So the bill was like 750.00!!!!!! WTF. That is such poor business practices so I want everyone to be careful when dealing with this kind of underhanded approach to doing business. This is criminal in my estimation and they should and will be reported to the Better Business Bureau. read more

Bend Carpet and Air Duct Cleaning is a wonderful company. They are responsive and do a spectacular job. Kevin, Jen, Hannah, April, Cody & John get the job done. Most carpet cleaners leave a crunchy residue or very wet carpets when they are done, but Bend Carpet doesn't. Thank you for your hard work and making our tenants happy! read more

I had never had my air ducts cleaned before and Kevin came out and did a fantastic job.. I liked the fact that he was very informative with the process and showing me the results.. After seeing that- I knew I got my money's worth and truly had no idea how bad it could get.. I am happy to not be breathing in that filth any longer.. read more

I used them after buying a house in Bend. When I continued to have horrible smells I called another heating an a/c company thinking that some of the ducts needed replacing. What they found was unbelievable. It appears that no cleaning was actually done. There were boxes, tennis balls etc in the ducts still. I am working on getting a full refund but I thought it best that all are aware. read more

Hired them to do a pet urine inspection. $75 dollars and 10 minutes later he was done and asked for cash and promised to prepare a written report. He didn't have change but returned a few weeks later with change again promising to prepare the report. It's been a couple of months and they never produced a receipt or report and now I don't need it as the tenant has moved. read more

Being a small business owner in the cleaning world here in Central Oregon, i've had the opportunity to work with a few carpet cleaners. Some no-show'd. Others lacked attention to detail, and then there's the ones that are just a waste of time. Save yourself the trouble. Call Kevin first. He and his crew are professional, courteous, know what they are doing, and most importantly, show up when they say they are going to show up. I can't say enough about the Team @ Bend Carpet and Air Duct Cleaning. They are my go to guys for all my carpet and air duct cleaning needs! read more

This company did what they said, which is saying something for companies in Bend. I had no issues and they were fast

We never thought about cleaning our air ducts until our dryer stopped working, when we saw how much lint was in the dryer ducts we decided to have our home cleaned. We had the best service from Dylan, he was professional, explained how the equipment worked and what we were to expect during the cleaning. A very professional service and crew, we would highly recommend this service to anyone. read more

I've known Kevin for 12 years and used his services for 10 years. I highly recommend Bend Carpet and Air Duct Cleaning. Kevin West's business is very dependable and reasonably priced. He carefully explains his services and price with No hidden, unexpected expenses. He is meticulous with your carpet with incredible results. His duct cleaning service helps me save money on my energy bills. Again, he is reliable and meticulous. I highly recommend Bend Carpet and Duct Cleaning and will use them again. read more

I recently had bend carpet&air duct cleaning clean my carpets they where friendly punctual and had great customer service cory showed up listen to my request and i am very satisfied with the results. I will b using them in the future and would recommend them. read more

I had scheduled an appt. for carpet and air duct cleaning, and the technician had issues with a machine, so we had to reschedule the carpet cleaning, yet he still arrived late in the day to clean the dryer duct. It was a very tough job, yet he completed it after a lot of hard work. I was impressed with the professionalism, and courtesy. I highly recommend them. read more