My husband Duane, had an oil change last week. His filler box was broken in the process. I called…read morein to start a claim. I think this should be fixed by Valvoline since it was broke during his appt. I already contacted Customer Service and a claim was opened. That was last week and they said someone would contact me this week and I haven't heard anything. This is taking way too long and my husband needs to get a new part so we will just take care of it. We will not visit your business again.

Good experience. Fairly quick. Organized staff. Clean shop. Staff was mindful of my directions,…read moreused filter I provided but no discount for the filter. I did receive a veterans discount and I am grateful. Quick review of work performed and all appeared to be tight after pulling off pit. Five days later, no dribbles, no problems.

Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

Beware!! Jack did a tuneup on our mint condition Astro van…read more Charged us $700, overpriced, but we paid and thanked him. A few days later we started the van and it had zero oil pressure. We immediately shut it off and saw a huge puddle of oil under the van. He had left the old oil filter gasket under the new one, which resulted in an oil blow out. Jack came to us and replaced the filter and oil which we graciously thanked him for. Since then our engine has had a horrible knocking noise which was determined to be rod knock by another mechanic. We discovered Jack had also overfilled our oil this time by 2 quarts. We towed it in to Jacks only for him to attempt to say it's fine, just leave. We refused, and he finally agreed to look it over. A day later he said he could fix it by "thickening the oil" (that just hides the noise) I told him it needs an honest repair, not a bandaid. He refused, so we're towing the van out and initiating a lawsuit. Jack can talk a nice talk, but when push comes to shove, he will stab you in the back. Watch out for this shop

I've been a customer for a while now, and the staff are consistently nice and attentive to me!…read moreSteve & Jarred are amazing and all the guys there are trustworthy and kind human beings. I trust them w my car's needs more than I do with my dealership I purchased my car from. Keep up the great work guys! My daughter brings her car to you now!

I hate to write a bad review for a local business, but here we go…read more.... OUR ENGINE WAS OVER-FLOODED WITH 6 QUARTS OF OIL My fiancé and I have been coming here for years without issue. I got my oil changed here in late May. In July, my check engine light came on that I had low oil levels. The crush washer on the drain plug was not replaced and caused an oil leak. Ok. Took it back to them and they addressed the problem and gave me a free car wash since my car was covered in oil. That same day, we noticed my skid plate oil drain cover was broken and flapping off ): For reference, I have had my new 2024 vehicle for 2.5 years and it has less than 20k miles, so it just simply is not being used enough to get this kind of damage. In fact, the last time I got my oil changed they told me the undercarriage was in great condition! After that, we decided to stay away from this establishment. My fiancé took his car in elsewhere to get his oil changed after his last one at Bend Express Lube in May. Turns out.... The engine had SIX EXTRA QUARTS OF OIL IN IT. That's a total of 12.5 quarts when it calls for 7!!!!!!!!!!! They had to vacuum the oil out to determine the total quantity that was overfilled!!!!!!! The vehicle was driven for 5,000 miles like that, on a low mileage truck!!!!!!!!!! I think we would remember if we purchased oil and added it willy nilly to a fairly new vehicle (we didn't do this)! Wouldn't recommend this place to my worst enemy. I hope my review saves at least one engine.

Nice guys with a lot of experience. It's a small shop that's family owned and operated. They do oil…read morechanges and other fluid exchanges too. They use Mobil1 products, so great quality. I think it's reasonably priced. Easy in and out too. I'll be going back for sure.

Honestly I'd never thought I'd leave a review for an oil change but these guys made it possible!…read moreSuch incredible service top to bottom! Squeezed my big unit in and handles a pain in the butt Job flawlessly and so quickly! Even washed the windshield of my car before I left! Daniel is the man!!

I'm so sick of going to the big corporate lube shops. Several years ago I started changing my own…read moreoil again but the hassle of having to recycle it from home got annoying. So I gave these guys a shot and I was so happy I did. They didn't try to upsell me with needless services using a scare tactic that if I didn't do it my motor would blow up. In fact, the lead tech came into the office with a grimace on his face in what looked like preparation for an argument from me about what was recommended. I read my owners manual and was aware of the need for full synthetic oil. He seemed relieved when I agreed with him on the synthetic oil and the cost of it. There was no attempt to upsell me at all and consequently I go back here every time I can and recommend them to anyone who needs a referral to a good lube shop. Good news: after they put up the Phillips 66 sign I was nervous that they had been bought up by a big oil company... which they may have... But my wife took her car in a couple weeks ago and found the same great, no-BS service remains. They're really friendly guys that work there, too.

I used the self-serve car wash, which is part of the Clean Lube business. Did not get my oil…read morechanged. - Two bays. - LOUD coin machine/controller. Yells at you - in Spanish no less - with every drop of a quarter into the machine. Why, people can't see the display right in front of them, indicating how much money they've deposited? Then it screeches during the last minute of your time. THEN it further assaults your ears after time has expired, demanding you move your car out of the bay. I'd rather drive a dirty car than put up with that abuse. - Besides, you'll have a dirty car anyway because the water pressure is substantially lower than at other self-serve car washes. - The good news is that it's only $2 for 4 minutes. Or free with an oil change.

Honest, straightforward, and outstanding diagnostic car care! I took my 2008 Buick to Tom yesterday…read morenot knowing what was causing the car to feel like it was jerking when shifting occasionally and making a loud clunking sound, but fearing the worst. After test driving and examining it he diagnosed a failing engine mount. Repair was completed in one day and was so much less than I had feared. He is great at his job and easy to talk to! He came highly recommended by a friend and I can't say enough positive about the experience! There's a reason that he's booked solid! We will be taking all our cars to him from now on.

Tom is awesome! Never goes over what was quoted and I've yet to have an issue with any of the…read morerepairs he's done on my Sequoia over the years. Friendly and professional. Highly recommend!

Came by Les Schwab on the recommendation of the BMW dealer. Excellent service. Very pleasant team…read more They were able to repair my tire quickly even on a holiday weekend. Greatly appreciated.

The wait time of over 120 minutes for a simple leak check reminded me of why Les Schwab doesn't…read moredeserve my business. I pulled in at 12:30pm, right to a bay for a leak check. I sat there. And waited. And waited. "Someone will be right with you!" Waited another 5 min. Saw same guy walk back into bay and ask another guy, "Has anyone helped this guy get?" Finally get a guy over to check my tire. It's got a leak. Park it and check in inside. Here I am 90 minutes later (the lobby has 3 people including me) and my car is still parked in the lot. No timeline was given other than "We'll get right to it." Just asked about the status and of course the answer was "Oh, you're next!" That was 15 minutes ago. Spoiler Alert - I wasn't nextMeanwhile, no fewer than 4 employees standing around in the bays, BSing. I'm done with Schwabs, my biz is going to Point S and Costco from now on. UPDATE: At the TWO HOUR mark, my car has been pulled into a bay.

They charge over $400 to troubleshoot both of my rear doors & replace 2 rear light bulbs…read more They gave me the quote to repair the doors in the afternoon, I declined. Stating that I'd pick up the vehicle at 5pm. The only time I could get a ride. It was dark when I got the vehicle just as they closed. When I arrived home I discovered that both back doors were disassembled with parts covering the floor (see photos). They were closed for the weekend so I had to rent a vehicle for my family as my van was now only a 2 seater. And I'd be without the vehicle again to get the door reassembled. They reimbursed me $39 for my inconvenience (their stated cost to put the doors back together). Months later I was shown (see photos) that they reversed the wiring for the brake light & turn signal. All this time I had only one brake light and no right turn signal thanks to their 'repair'. Two trips to new mechanic required to get it in working order .

If you happen to have to go here because shops are busy, get everything in writing immediately…read more They tote "family" business. it's a smile and wink in the beginning but that is not what happens. awful experience leaving me with a headlamp that was already to be Installed and I've been waiting so I can travel to cancer treatment. said I hung up on her.... I was at the oncologist awful awful experience

I DO NOT TRUST THIS MECHANIC…read more Darryl Henry had my vehicle for nearly four months and failed to deliver on the job I paid him for. I brought it to him in August 2024 with one simple request: fix the check engine light and make the car roadworthy so I could sell it. Instead, I spent over $2,100 on unnecessary repairs, endured months of delays, and was left in the exact same place I started--with a still-broken vehicle. Darryl repeatedly assured me that the repairs he recommended would resolve the issues, but every time I got the car back, the check engine light came right back on. He charged me for additional fixes that didn't need to be made and ultimately failed to complete the original repair I requested. Despite knowing I was on a tight timeline, he made no effort to expedite the process, leaving me to chase him constantly for updates while enduring incredible inconvenience and frustration. In the end, I was left with nothing but wasted time and money. Darryl's lack of follow-through, honesty, and professionalism caused me months of stress, and I've completely lost trust in him. I do not trust this mechanic, and I have no respect for his integrity. If you're looking for a mechanic who is honest and reliable, look elsewhere. Darryl Henry made big promises but left me with nothing but financial loss, wasted time, and a still-broken car. Save yourself the frustration--DO NOT TRUST THIS MECHANIC.

DO NOT GO HERE I was…read morecharged 2,000 by Darrel and he put all old parts in my car and left broken ones in as well. Save your time and money and go elsewhere.

I sold my Edge to a family member in CA. To pass their emissions, I needed to replace the catalytic…read moreconverter and manifolds. They went above and beyond to ensure that it would pass CA emissions. They were still concerned about passing the smog test. When my family went to have it tested and the technician found out it came from Oregon and had recent emissions work, he scrutinized it closely and it passed! My family expressed their appreciation for the great work done by Three Peaks Auto. Thank you!!!

They'd people are kind and efficient and honest! I've come in a couple of times with minor problems…read moreand they didn't charge me!