A new employee of ours--an 8+ year member--was approved for a loan pending income verification. She…read morehad not even set up direct deposit yet and simply provided paycheck stubs generated through our payroll system. Instead of contacting the employer to verify (which would have resolved everything quickly), she was accused of submitting "fake" paycheck stubs, told she might need a lawyer, and the loan was denied. The situation escalated unnecessarily and caused her significant fear and stress. For context, she has been with us about a month at a $120,000 salary, and previously worked 18 years at her former employer, earning $195,000 on her most recent W-2, which she offered to provide. I emailed the CEO directly to ensure this didn't happen again to her or to other employees who bank there. There was no response. We are a small Kalamazoo-based company that employs caregivers serving veterans (through VA programs) and elderly clients so they can live safely at home. Because of how this was handled and the lack of follow-up, we have reviewed our payroll relationships and identified 31 of our 128 employees who currently have direct deposits going to this institution. To top it off, one of their branch offices came to one of our employee meetings about a year ago to offer their services, which is why we have a large number of employees banking there. Based on this experience, we are moving away from sending payroll direct deposits there and recommending our team consider other banking options. We expected due diligence, professionalism, and communication--none of which were provided.

This credit union has always been helpful to me. They're more then willing to help with any problem…read moreyou may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.

I spent a substantial amount of time on the phone with Dan today changing my homeowners and auto…read moreinsurance to State Farm. He was very patient,thorough and best of all saved me money. Highly recommend Dan!

Thanks Dan Leslie for working so hard at getting us the best coverage at the best rates! Appreciate…read moreall the time you spent going over all our questions. I'm sure we will be with State Farm a long time!

This was our 1st time seeing someone at Liberty Tax on Westnedge in Kalamazoo/Portage area for…read moresomeone to do our taxes? We were extremely pleased with them, and we saw Chuck Miller for our tax preparation. He was very personable and knew his business very well! It only took us about an hour and the staff person greeted us and was quite helpful before and after we visited their location! We will certainly plan on going back for our tax preparation needs in the future! Sincerely Dr Michael Schroeder and wife Kathleen

Matt is great to work with and Lori in his office is an amazing help!! Someone who has your best…read moreinterest in mind is hard to find and Matt goes above and beyond for his clients

Knowledgeable and client-focused service! I would highly recommend Matt!read more

professional ,friendly customer service. thank you for…read moreeverything and all the help with my insurance needs and requirements throughout the years ....

Fred is a great State Farm agent! He is very knowledgeable about all of their policies. He will…read morework with you to determine the best coverage for your needs and your financial status. He will be honest with you about what that coverage pays for and what it does not. If you are looking for a State Farm Agent, he is one of the best.

Great agent. I would recommend Toby Esterline for all your insurance needs. He is hardworking,…read morehonest, reliable and easily accessible. I am comfortable calling or texting him anytime I have a concern or question and he replies promptly. He genuinely cares about his clients and takes the time to educate them on their policies and coverage. Customer service is the best.

Very competitive loan rates, with a quick, hassle free process to get approval. Would definitely…read morerecommend reviewing their rates when considering a auto loan or mortgage.