2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Love this agent, always there quick fast and cares about me as a client. I have nightmare stories…read moreof previous agents. She makes my insurance company seem like a piece of mind the right agent , makes all the difference! Thanks Olivia !

If you're needing to get back on your feet in regards to insurance, these folks have you covered. I…read morebroke my back a few years back and wound up going without insurance for over six months (I wasn't driving so I took coverage off my vehicle for about a year). When I got back to driving, MAN did I get a rude awakening. Every place I called was quoting me around 400 a MONTH for PLPD (mind you, I have a clean driving record. This was solely from being considered "high risk" for my lapse in insurance) Ted Kieslings office got me insured for about 150.00 a month and it has since gone down to 120.00. The office staff is PHENOMENAL and are very in touch with their clients. They also are very adept at explaining complex insurance issues; when the new liability coverage came out in July, they helped dissect what that meant for me personally (I did NOT have decent healthcare at the time and they informed me that reducing my liability coverage for short term savings [like ten bucks a month] could really come back to bite me in the butt if I were to injure myself or someone else further down the road). Overall, wonderful service. Not sure if the staff has changed or if there was more to the story for the older review, but honestly I recommend my insurance agent to everyone I know and I've never heard anything negative this far.

Wish I could give LESS than one star... this office is the worst. Should have been tipped off by…read morethe totally unprofessional appearance of the office (a basement room in a dilapidated building, with dollar bills inexplicably thumbtacked to the ceiling) but decided to give them the benefit of a doubt. I could ignore the high rates and bad coverage (that was my bad for not shopping around I guess) but they lost me as a customer when, after I totaled my car in a pileup, they not only failed to file a mini tort claim on my behalf but LIED to me about it (told me they had put it in, and that they would "call me if there were any issues!"). It was a pretty rude awakening when I had to call the other insurance company myself, AND no claim had been filed... annoying AND embarrassing (AND a lot of money at stake). Bottom line: insurance is expensive and you spend a lot of money for it. THESE PEOPLE WORK FOR YOU, so they should WORK for YOU. This is not the experience you will get with Ted Kiesling... I would definitely go online. to one of the online brokers where you will not have to deal with any 'human error' or just lazy unprofessional folks not doing their job. Save your money and time!

Not the cheapest insurance (like internet polacys) but very fairly priced. I rate Tim Hefner and…read moreLori five stars for their continuous outstanding customer service. I was able to speak directly to the office that receives my payments when managing claims or billing issues. They make me feel that they work for me and I truly appreciate it.

Becky Laughlin was awesome. Very helpful I will recommend her to my friends.read more

I highly recommend you book with Jimmica. She is the absolute best I am a returning client that has…read morenothing but good to say. Her professionalism an attitude is the very best. Her knowledge of taxes is phenomenal. I am very pleased with my results as I have always been book my girl!

no matter what I need and when Paul's office responds immediately and is there to help!read more

I have been a State Farm member for 50 years. While the agents have changed, the coverage has…read morealways been 1st rate and they've always stood by their word. The personal care Theresa Andrew has given me while trying to understand my accounts is 4 star and I appreciate her knowledge !!!!!! Highly recommend ! Nona Prior. Battle Creek

I've had Bennett's do my taxes for many years and have always been pleased with the promptness,…read morepersonal integrity, and professionalism. Don R

Wonderful family business with great personal service and a level of professionalism and expertise…read moresecond to none. Our relationship started when my father met the founder in the late 70's and has continued today with his wife and daughters. Two generations of their family have helped three generations of mine. Great location, knowledgeable, family business and a true gem of southwest Michigan !!