I made an appointment and wanted insurance quotes for with my car, house and business vehicle. i…read morespoke with I think the lady's name was Cynthia?? (older lady).... far back to the left. I handed her all my declaration pages from last year's policies and told her what had changed. There were only few price increases, everything else was the same. She asked what price I was quoted this year. I told her I would rather she do her quote and I will make a decision without giving up that information. A few minutes later in the conversation she asked again what the price was and I said "a lot more than I paid last year". She said "you're not going to tell me are you?" I said no. She looked irritated. It's not fair to barely beat another competitor to get the business which I've experienced before. I wanted the honest quote which should have been easy enough to do with everything I left her. I waited for her to respond a couple weeks and never heard back. I ended up with another carrier and feel very comfortable with them. It all worked out for the best.

I typically only review organizations that deliver exceptional customer service, which is why I am…read morewriting this review for Allen Harmon Insurance agency in Battle Creek. I recently transferred a vehicle to my cousin and Barb was able to research and find the best coverage at the best possible price. After finishing the necessary paperwork, she proceeded to review the insurance coverage and recommended a 6 month review to maintain a competitive rate in the market. So often organizations talk about customer service, however they rarely deliver the service they sell you. Barb went above and beyond, providing a "white glove" treatment for our insurance services, and that is why Allen Harmon Insurance will have a customer for life! Many thanks to Barb and the team at Allen Harmon Insurance.

The agent is quite efficient, clear, and responsive. They handle tasks professionally and…read morecommunicate promptly, creating a satisfying experience.​​​​​​​​​​​​​​​​

Have never done this but was asked by Agent. I set up insurance (including a Life Insurace Policy),…read morewas a bit higher than anticipated or wanted to pay, so asked to bring insurance to PLPD which only lowered payment by less than 100$..I asked (all done via text) agent why such low reduction moving from Full Coverage to PLPD? His answer: I don't know that's what the computer told me. (?!).. what happened to Agent(s) working for best rate and policy for Client? Answer was upsurd and when I indicated as much.. nothing changed. To just plug in numbers? Insurance is already over the top expensive but to simply "type in" and so no searching for better rate or to answer client? I still got insurance from Agent because I don't know if this is now it operates but if that's all it takes seems anyone can do this job and another indicator how little customer service matters anymore

They seemed to be good to be true. Unfortunately they were.. It has been one headache after…read moreanother. I'm already preparing for the next issue (usually every other week) until we get around to another company. They're deceptive and spell out miscommunication constantly at every turn. The recent bungle involves their insurance inspector showing up to look at our house. No knock or anything just look out to see some creepy guy lurking through our backyard. fast forward to a few weeks later we're getting a letter saying were getting dropped due to a quote "buckling roof" I work hands on in the construction trade so I can say 100% there was literally nothing was wrong with the roof. Its flat... AND its new!!!! Fast forward after more irrationally bs and headaches... They're trying to charge US $400+ to reinstate the policy for THEIR mistake. I honestly cannot recommend you stay away enough. Apparently they hire ANYONE to do this job and the team they do have employed would be better off working in fast food instead of involved with anything that requires using facts, figures, customer service, or brain power.

Great and quick service. No hidden charges honesty and integrity. Thank you for being a fantastic…read moreservice to our family over the last several years!

I have never went thru an insurance business that goes above and beyond to find consumers the BEST…read morePRICE AVAILABLE !! I HIGHLY recommend this company to ANY and EVERYBODY looking for the cheapest rates . They are all kind and on top of it when I've called or messaged. I was blessed to have found them JP is the man all day, but love you all Thank you so much !! JC

I have been a customer of DeBree for over 5 years. I have greatly appreciated their customer…read moreservice and personal attention. Brenda Ayers is my contact person, and she is always very responsive to questions etc. We recently reviewed my insurance policies together to check my policies were still competitively priced and Brenda recommended a bundle of policies that saved me a significant amount for better coverage. Recommended - great to have this local company available to us.

From the owner: Your local full service Insurance Agencyread more

I submitted a quote to progressive insurance and they notified me this was one of their affiliate…read morecompanies. Because I do appreciate face-to-face interactions I decided to call to inquire about a non owners insurance in preparation for a new vehicle I was about to test drive and purchase. Upon calling the number a woman answered the phone with a very snarky and rude demeanor. She advised me her company does sell non-owners insurance however they would not sell non-owners insurance to me because I told her I would was going to do a test drive. It is widely known one can acquire non-owners insurance and you said insurance to drive vehicles they do not on hence the name "non-owners insurance". Please avoid this company as they are not helpful, rude and aggressive. I will also notify progressive of how rude their affiliate company is.

From the owner: In Touch With Your Needsread more