Husb met their master plumber John, who came out at request since our 2 yr old new house water heater was rusting, not leaking. He recommended a tankless replacement apx $4300. The cheap builder wall fittings were also replaced. A few weeks later a good amount of water was leaking out from the wall fittings into our garage.That evening around 9p with the leak flow increasing, we called for help, they said someone would be out w/i the next couple hours. We shut off water. No one ever came. Next morning called again, got apologies, John showed up around 930a.The issue was the saudering around the fitting. I'm concerned the water got in the wall, I'm assured no water came in, unsure I can believe that and hope we won't see or fall to later mold issues. I appreciate the apologies for the issue/delays, the ofc also gave a small gift check that probably won't even cover the water cost, luckily we saw.I do wonder if they were trying to prevent night call out expenses. I don't think I'd use this company in the future or recommend to any friend or neighbor. They were totally professional.The other thing we learned is that Port St Lucie which requires a permit for this work, doesn't come out to inspect they do it over the phone with FaceTime, what can they possibly see, they missed this, what's the point in a permit except for the city to get $$. read more

Radames is an excellent plumber. He is unbelievably informative on the product and complete installation/repair process. Everything is explained including warranty, and product detail. There is no hidden costs. They stand behind their guarantees. I always purchase their replacement Hot water heater if it fails with in the extended time period I have been using Benjamin Franklin Plumbing for many years. I can't support the quality and workmanship enough. read more

Benjamin Franklin Plumbing of Port St Lucie - Electrical, expansion tank Rheem Hot Water Heater. - Plumbing Near Me - Port St. Lucie, Florida

Do not purchase a water treatment system from this company. They misrepresented what their product could provide. The plumber, that sold water treatment system to me claimed that the Brita Pro Whole House Water Treatment System would ensure that I would have no more rust on my utensils after they installed the system. That was false, I have had rust on my new stainless steel utensils that I place in the dishwasher which are dishwasher safe and also utensils that I hand wash. Additionally, their plumber claimed by showing me data in his binder that the sodium in my water was high at 93.2ppm and the water treatment system would remove the sodium. The recommended amount of sodium in the water from the EPA is 20ppm which is in Benjamin Franklin's binder which their plumber showed me to entice me to buy the system and I took a picture of this. The system clearly does not remove sodium. That also was also false.Benjamin Franklin's test that they claimed they recently did of my water revealed that the sodium in my water is 110ppm. Now why would I want a water treatment system that permits more sodium in my water than the 93.2ppm (in my city) that their plumber deemed was high in his presentation? Why would I want a water treatment system that is much higher than the 20ppm that the EPA recommends. If the sodium in my water should decrease after the system is installed, why is it now higher after it was installed? Their service manager has poor customer service skills. He dodged my calls and failed to return my emails and has failed to check if the water treatment system is defective even though I am supposed to have a 5 year warranty. This company has not even come out to try and fix the system which shows you how they probably know they misrepresented facts to get me to purchase the system. Instead, their service manager had the nerve to offer that I could either get a $1,000 reduction in price or they will remove the system from my home but I would still have to pay 50% for the system which is $3,292.88 of the total price of $6,585.75. Stay away from this company. read more

Benjamin Franklin Plumbing of Port St Lucie - Sodium Presentation From Benjamin Franklin's Binder - Plumbing Near Me - Port St. Lucie, Florida

I've had repeated great experiences with Ben Franklin Plumbing and their service techs. This time, Mike B. arrived right on time on a Sunday am to deal with a dishwasher flood and water from under the flooring. He replaced corroded copper fittings, got the dishwasher/disposal draining properly and cleaned up after himself. All while petting the dogs, playing great music and explaining everything along the way. Every experience I w had with Ben Franklin Plumbing has been this way. They are exceptional, reasonably priced, and consistently on time. read more

Had me sitting at home twice for 4 hours both times for an appointment call about half an hour before they were supposed to come by they made an excuse on why the guy didn't show up both times the girl at the desk was kind and she knew I wasn't happy the second time that they didn't show I called and the girl at the desk said she was gonna text her manager Chris and tell him about the situation and she said he would call me to talk well guess what I never got a call from Chris so if I could give no stars I could read more

Had a water heater burst on us in the middle of the night. They answered the phone at 1am and within an hour a plumber showed up. We knew it was going to be expensive because of the time but so worth it. Showed up with a new heater, installed it on the spot helped my husband clean up the water and even gave us a number to a company to make sure we had no water damage. The guy was friendly and even wore shoe booties. Thank you read more

Fit me in, fixed the issue, had a few suggestions, that's it pleased. Recommend and will call agsin

DO NOT CALL THEM!!! After explaining the issue regarding a sewerage pipe needing replacemen, I asked the woman on the phone, Teice, Very clearly, "Does the $79 service fee result in an estimate?" "Will they assess the problem and provide me a work estimate with Only the $79 fee tomorrow?" Both times, she replied, "Yes, that's correct." Gentleman came out and told me he'll put a camera down the hole and give me the estimate but it will be "Seven sixty nine." I had an out of body exper and asked him to explain. He said it'll be $769!!! to give me an estimate. I said I couldn't do that and told him why. He then, in a Not so gentlemanly fashion demanded the $79 from me. I'm livid and quite sad. read more

Our shower head was broken and leaking... they came out on a Saturday and fixed everything. The technician was a very good guy, helpful and knowledgeable of what needed to be done. I highly recommend them!! read more

This people charge me over $360 the ceme to do tankless water heater service .one of then on saturday it did not do the job & on monday other person from seme company he sed it was a lectric pannel problem .but i call a electrician .he did not find a problem on the electric pannel he check eveything ..but no problem on the electricity . I like to know if there more people like me have the seme bad experience whit this company in port st lucie area please reply ...i olso call to the office & they did not want to take responsability for the workers they sent read more

They are charging us more then any other company ever has for a new disposal- when I spoke to them that I felt I was being taken advantage of, they were not at all easy to work with- I feel I am trapped into using them (I signed the contact, then they jacked up the price even more) because a lot of plumbers are closed right now, and I think they are price gouging because of the current situation. I called the management and they were not helpful- I would never use this company again. read more

Prompt and great service. Very profesional and kept us updated when Aron was coming over. Aron gave us excellent customer service and a fast repair to what our situation was. Will recommend this Company any time. read more

A friend of mine asked me to write this review. She is having her house renovated and has come across some doozy contractors that had mislead her on contractual details. She hired Ben Franklin Plumbing of Port Saint Lucie to install a drain and plumb water at a point where she had just about had enough of the entire renovation process...but along came Bill with Ben Franklin Plumbing, he is the best plumber and all around a very good employee! He has done such a great job and was dedicated to the job, focused on the details and very pleasant to deal with. My friend sure appreciates that Ben Franklin has such a wonderful worker like Bill! Hopefully she won't need much plumbing service after all this but if there is a problem I know she will call Ben Franklin and ask for Mr. Bill :) read more

John installed a new water heater at my house today and did a great job, on time, professional and fast. Its nice today when you can find somebody that's totally prepared and equipped to do a good job. Lionel read more

More than $400 to replace a thermostat that costs less than $30 and a job that took less than 30mins... they don't even want to give you the price of the parts so you don't know how much they are overcharging you, they said it takes a week to find out the price, that I found in 5 minutes online. First and last time. read more

We had an issued on a Saturday, I called and the technician, Norbey called me right away and came out a few hours later to quote and help us. I decided to save money and do part myself (which he also helped explain what I could do) but on Sunday I realized I couldn't I called again and once again the very next day he came back out and finished the job for us. Price was good and tech was awesome. Fast, efficient, friendly and explained everything he was doing. read more

John from Benjamin Franklin was at our condo today to replace a 25 year old water heater and the shutoff valves for the incoming water line and the line to the water heater. He did a most professional job, cleaned up completely and was very personable. It was extra convenient because he showed up with everything necessary to perform the work after setting up the appointment yesterday! I do think the pricing was a bit higher than we expected, but I'm basing that on my old experience of driving down to Home Depot, picking up a new water heater and installing it myself and that was 25 years ago. As with most anything, you can have 2 out of 3 of fast, professional or cheap. We are happy with the fast and professional and will call them again if needed. read more

We'll never hire these guys again. We called Benjamin Franklin to fix our leaking water heater in the home we bought. The only reason we called them was that they installed the appliance and we had a transferable warranty. John, a master plumber, arrived quickly and assessed the issue to be covered by the warranty. Even with that, we would have to pay $100 "water heater upgrade fee" plus $125 permit fee. He pointed to his tablet computer and said "we get the permit automatically via computer" as soon as you say to do the work. We elected to go ahead with it because it was cheaper than buying a different heater. It turns out they never even bothered to apply for the plumbing permit until after we caught them redhanded. They called to apologize and explain how it was a communication failure. I don't believe them and will never hire them for other plumbing work. read more

Had to repair the water hoses and valves on our washing machine. Mike came as promised, completed the tasks necessary in short order, also repaired an outside faucet. He was clear about what he was doing and the cost. Will definitely use him again. read more

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend. read more

The plumber John that showed up was incredibly knowledgeable. He was able to serve my plumbing needs. I was already impressed, but John refused to stop impressing me. He went outside of his realm as a plumber and set up my home network, changed my breaks on my car, repaired my leaking ceiling, counseled my fiancé and I's failing relationship (We've never been so happy). I was tempted to provide a 4 star review for John's service because no matter what John's ass crack never showed up once during the entire visit. I feel that I was robbed from the full experience. Other then that I'd highly recommend this company. read more

I mistakenly posted my review to a local Benjamin Franklin not in my area. I didn't do business with this local plumber, however, Benjamin Franklin is still the parent company of the scammers who tried to take me over in Orlando. I adjusted my review to help the local business, however, the business is ultimately still a part of the Benjamin Franklin Plumbing network. If these people are honest and their parent company isn't, then, it ruins the brands reputation as a whole. The local management said that they are a separate company and they claim to be honest and trustworthy. As it stands Benjamin Franklin Plumbing is the name of the parent company. They are responsible for the brands reputation. I wouldn't recommend a business affiliated with scammers elsewhere. read more

I will try to be as specific as possible so that those reading can make their own interpretation. I am a state licensed general contractor and inspector. I am very capable of performing the plumbing work that I was requesting myself, however I have offices in Jupiter and Miami and was going to be in Miami all this week. I contacted Benjamin Franklin Plumbing last Friday and spoke with the gentleman that answered the phone. I informed him that I had a rental property in Port St Lucie that I had replaced the countertops with granite and needed someone to re-plumb under the sink. (The Y, p traps and everything was still there) I was very detailed in explaining to the gentleman on the phone what needed to be done. I identified myself as a contractor and requested an APPROXIMATE cost to reconnect the sink base plumbing to the two new sinks. (I provided the new faucet, and with exception of the two new sink collars, and perhaps a little adjusting of the traps,all they needed was about an hour of labor) The gentleman gave me the whole sales pitch of how ALL their employees were licensed and had to pass a background check, but would NOT provide me even with a ballpark cost of what it be to re-plumb TWO sinks!!! (If your a plumbing company, and you've done this hundreds of time, you should be able to provide a customer with a ballpark number. Nevertheless, even after I explained that i didn't want to waste their time if their figure was was going to be out of the ballpark, he insisted that the plumbing technician would have to go out and look at it. (For the records, ALL of my phone conversations are automatically recorded) NEVER during the course of the conversation was I informed that there would be a service fee for the visit. (You know where I'm going with this...but it gets better) The tenants were going to be out of town till Monday night. The appointment was scheduled for this past Tuesday morning. A tech by the name of Aaron went to the property on Tuesday and contacted me from there to inform me that the cost to re-plumb the two sinks was $599!! I told him they were insane!! His response was that he was aware that may be a little more money than other contractors...THEN, he said I had to pay a $79 service call fee. That's when I lost it. No. I did not pay the fee and it's not the first time that my telephone recordings have proved indispensable. I apologized to my tenants. Rescheduled my Wednesday meetings, stopped at Home Depot Wednesday morning and purchased the sink collars, valves, and a p trap just in case, and headed to Port St Lucie. The total cost of the materials I purchased was $46.87. (Of which $5.44 was not used) I arrived in Port St Lucie yesterday at 11:00AM. After some conversation and holiday greetings exchanged with my tenant I was back in my vehicle to return to Miami by 12:35. Job completed!! Less than $50 in materials, an hour of labor, and these CROOKS wanted $599. YOU ALL DECIDE IF YOU WANT TO GET RIPPED OFF BY THESE GUYS. Good luck, I hope this saves people from being taken advantage of by this company. read more

The sewer system in my Port St. Lucie home backed up on a Saturday morning. I called Ben Franklin Plumbing for a service call. The lady who answered the phone suggested I FIRST contact the City of Port St. Lucie Utility Department and THEN have BF Plumbing come by. I asked what the Saturday service charge was, and they stated $79 (pretty reasonable for a weekend, I think). The City came out within an hour (AWESOME response time, City of Port St. Lucie!!) of being called, diagnosed the problem as being on their end, fixed the problem in 15 minutes, and left. I called BF Plumbing back to cancel the appointment. Amazingly honest. Saved me $79. Ben Franklin Plumbing will be my first call if I need plumbing services in the future, and I hope you give them a shot as well. read more

The only thing this company has going for them is that they come in a timely manner. I've used them twice. I found out they overcharged me. When they inspected my house they came up with numerous things that were wrong ... then suggested I purchase a yearly plan to get a discount (which I did like an idiot). They said I needed a new hot water heater (that was over two years ago and that same water heater is still working). When I called to have the hot water heater serviced (as part of the yearly plan) they told me they wouldn't service it because it was too old (this was said by the same guy who sold me the plan and told me that servicing the hot water heater was part of the plan). On the second occasion, I was charged for something that didn't need to be done because what I thought was a plumbing leak turned out to be a sealing leak around sink ... but Franklin Plumbing guy said he fixed problem with pipe. read more

Had a 15 year old water heater replaced by these guys. Because of all the rebates available I went with a tankless water heater. They told me that I would never run out hot water and they were right! Installed it in a morning...great guys great service. Come tax time I'll be getting a tax credit too! read more

People, consumers want to know what you were quoted and what you were charged to see if they think it's fair and if they can afford it. They are always great if you're having an emergency and someone comes and fixes it. I was quoted $79.00 for the time slot of 12- 3pm. They were at my house for minutes for a routine clogged toilet. They charged me $158.00. Would you have them back the next time? read more

One of our tenants had an emergency and BFP responded right away and fixed their plumbing issue. Thanks!

What a rip off . They came out my washer was backing into sink. The problem is that house old pipes going into house are smaller than pipes for washer. We figured this was the problem. So that was a $50.00 charge. My husband then said how much just to snake out from roof . This house is small 817sq feet. It would be a $99 charge to get on roof. Then $369.00 to clear main line then another $59.00 for suc what ever that is. ARE YOU FREAKING KIDDING ME !!! I would give them zero stars if I could. My husband is retired from the construction business . Of course he told him see ya! read more

If your service tech was on site for 1.5hours to install a handle and a flapper. The tech needs training. As I said before $240 for to replace those items is outrageous. To sucker people in with a coupon and then charge that is criminal. Your tech may have been sitting in the parking lot for 1.5 hours but the time he spent inside working was only 20 minutes. Ask yourself would you pay$240 for 20 minutes of work?. I plan on telling everyone I know what a rip off you are. I hope $120 was worth the bad word of mouth your getting now. read more

I will recommend this company with no reservations. The arrival time was within moments of calling, the tech,Ty,was on time, and did an excellent job. He gave me options for pricing before the job. I chose to buy my own part from Home Depot,and he even accompanied me there to assure it was the correct product. Impressed!The job was done professionally, and Ty was knowledgeable and personable. After the job, my husband and I were satisfied. I then read an ad in a local paper offering a free service call. When I called to ask about it, a rep named Mario took my details and called me back within an hour and offered me a refund of the service charge. This is the way to maintain customer loyalty. Thank you again. read more

Excellent service! Aaron was even early, and very professional about his work. He was friendly and answered all my questions.

I needed a new kitchen faucet so I bought one at Lowes. I couldn't install it due to some issues. I called Ben Franklin Plumbing they quoted me $300 to install it. Then they tried to sell me their "Private Label" faucet which was in a plain unmarked box. Cost...$400 plus $300 to install it! $700!!! Are you kidding me. I promptly dismissed him. Lowes installed it for $79....yes $79! Ben Franklin...go fly a kite! read more