Sharon help me with the Mother of the Groom dress that I needed…read more She was honest & encouraging---I was by myself, so it was really great to have somebody that I felt like was almost an instant friend! And not in a trite, flippant way. She genuinely cared that I find something I felt comfortable in! And I did! She had a lot of dresses and she was very accommodating with the timing/schedules.

Sharon was AMAZING! I already had my wedding dress and we went in to shop for veils and MOB…read moredresses. I explained how much I wanted an overskirt for my dress and she brought out exactly what I was looking for!! She even helped recommend some alteration ideas for my train. She had amazing options and was so helpful by far the best bridal boutique in Rochester!

I love my suits! They work with you and make sure the pants fit just right. You are never stuck…read morewith the off-the-self pants that never fit. Price is great, too!

OMG i went to the store today because i have no sense of…read morestyle and i needed to have someone who knows how to "dress for the occasion" to guide me and show me pants, shirts, ties and jackets that go together for a cocktail party. the lady at the store said they didn't have anything and that i was at the wrong store. it was as if she had a prejudice against a middle aged white guy i asked about button down shirts and pants that would go together for a nice look without being in a suit or tuxedo. she said they didn't have anything even though i was looking right at the products this, honestly was the worst, least helpful sales person i have ever met in my 58 years on this planet i wouldn't buy anything there if it was the last store on earth

Really disappointed with with business as of lately. My finance has been a loyal customer of 4+…read moreyears, and he drives 2 1/2 hours to come here to get suits for work regularly. He has probably purchased upwards of 5 suits from this business. When some family friends recommended this place in 2021, we came and had a great experience. However, on our last two trips back (2024,2025), there has been a notable difference in the way we were treated as customers. Not only did they not do pre alterations due to a "miscommunication"by an inadequate staff member but staff was beyond short on the floor and we did not get the one on one experience. Additionally, because we live 2 1/2 hours away and don't need extensive alterations we often have the items shipped (free of charge) because we live so far and are returning customers, or sometimes they will throw in an item such as a tie because of this. On this last trip back, they couldn't even ship our suit free of charge for us. So, Incognito, Where is the customer loyalty? I am sad to say I won't be returning and will find a place more local to us as a result of this. Disappointed at our (lack of) experience and what this place has become in terms of customer support and also professionalism.

I loved my suit, the price and the service provided. The process did take a long time but I was so…read morehappy with the final result and it was worth it.

Couture quality dresses and gowns. Everything is special ordered and alterations are performed on…read moresite. Fabulous experience in every way. So happy to not need to travel to NYC for a high end gown. Fabulous that fittings are close to home. Look forward to visiting again for wedding or black tie event. Service is superior and alterations were perfection.

Short story: RUN AWAY NOW. If I could give zero stars, I would! You will not be treated with…read morerespect. Horrible service. They talk down on you. We were rushed out of there. And they do not care what you are looking for, only what THEY think will look good on your body. Long story: We booked an appointment at Susan Deborah to look for a wedding dress. We entered the store and were met with the older woman (presumably the owner) and did not even get a 'hello'. No small talk, no 'how are you', not even the question of what type of dress are you looking for or talks of budget. Off to a great start. She immediately brings the bride over to some dresses and starts looking at them. The woman starts pulling dresses, still not really saying much or asking the bride her preferences. The bride starts talking about the style of dresses she likes. The woman responds saying how she will pick dresses that she thinks will look good on her. Ok, judgy. Next, the bride mentions her budget. The woman turns and says "All our dresses are made in the US and are high quality. For your budget you can get a dress from China". She turns and continues to pick out dresses for the bride without considering her thoughts or opinions. So, after learning her dresses are all $3,000 + we (bridesmaids and family) start pulling dresses ourselves. This is one of the brides' first appointments, so we are still trying to figure out what fit and style she likes. We explained this to the woman. The bride asks if we can just leisurely look around and pick some dresses. She snapped back and said "NO do not touch the dresses. I am trying to find something you can afford." Looking back, I'm not sure how we didn't walk out right there and there. Onto the dress fitting, where the bride tries on a couple of dresses that do not even fit over her head. She is very average sized, maybe a size 6, but I think all the dresses in the shop were a size 0 or 2. At one point I go to grab a dress that looks like something the bride would like. The woman comes over and says "No, she can only try on 5 dresses". She did not tell the bride this. And what shop has a 5-dress rule? So, what next, if we didn't find The One, we're SOL? It was obvious she just wanted us to leave. I have never heard of booking an appointment for a time frame yet only being allowed to try on a certain number of dresses. We were out of there within 15 minutes. We all left angry and frustrated. What a waste of time. To the shop owner: Do not treat your clients like they are lesser than you. If you were welcoming and listened to the bride's preferences, you never know, you could have sold the bride on a dress over her budget. I do not know how this woman keeps business. Please save yourself the stress and DO NOT GO HERE. You will not be treated with respect.

We flew in last weekend to Rochester for a friend's wedding but in our rush had forgotten the suit…read morebag containing all of our formalwear. We found Vittorio's on yelp and sent a message at 8am, someone responded right away and assured us that they could take care of us. True to the promise, Charisse was ready when I showed up minutes before opening time (10am) and had me fitted with a perfect suit for the occasion. They even tailored my pants to get the exact fit and by 11:30am I had everything I needed for the 3pm wedding, which included walking the bride down the aisle. Needless to say, Vittorio's saved the day for me. But it was Charisse's attentive service and professionalism that really impressed me. I knew the moment that I stepped in the store it was all going to be ok. And to top it off the price was quite reasonable.

Awful service, we scheduled an appointment only to be juggled between three other patrons. We…read morepurchased a suit (jacket, pants, shirt, tie) in MARCH and still have not received it. We have called multiple times with the answer "we will call you when it's in, it will be in before the date of the event." It's one week before our event and we still have not heard if the suit is in. Does it really take 2-3 months for a suit to come in!? Not to mention it will need to be tailored. Will NEVER use this place of business again. Very disappointed.

Great Place to buy a suit. The selection is outstanding and the service was great. These guys…read morereally know their business.

I went to the Greece location after I was scrambling to find a new suit 5 days before a wedding…read more Enfal was super friendly and took amazing care of me. I was leaving town the next morning for work and wouldn't return until the night before the wedding. She made sure I was sized correctly, styled perfectly, and measured for any alterations. I came in an hour before close and she was so helpful in making sure I'd be taken care of even though I was one of the last people in the store for the night. I will recommend everyone go see Enfal anytime they're looking for some new men's formal wear, and I'll be back to get my next suit from her as well!