Widespread incompetence. Nice people, but they routinely fail to do their job. On two separate occasions (2025 and around 2022), my homeowners insurance lapsed with no warning from them. I was willing to forgive it the first time, but not the second. Perhaps even more unbelievably, on both occasions I was the one who brought the lapse in coverage to their attention. While they apologized when this was brought to them, that does not make up for this level of ineptitude. Quite simply, they have no system in place to catch issues like this--something that should concern any potential customer, especially high-net-worth individuals. read more

They sold me a car insurance policy with Progressive. Paid my premiums in one lump some for the entire year for a decade. But when you are in an accident, no one is there for you. I was in a car accident 2 weeks ago and still have not talked to my claims adjuster. All B&P will do for me is connect me to a worthless message taker at Progressive that promises a call back that same day but it never happens. I've left 10 messages in 2 weeks and still have not talked to a live person yet. Do not recommend. I understand that B&P does not control Progressive but they vouch for them by selling me their policy AND they should be of more assistance when their customers are getting the runaround. read more

Organized and professional. I have my homeowners insurance plus insurance for four rentals as well as for two cars. Never an issue or concern. read more

Recently had the privilege of working with Rich and team on numerous insurance needs, and have nothing but positive things to say. Rich worked with our schedules to provide quotes via email, and quickly shopped around for us to provide the best coverage. He provided clear explanations and documentation of the coverage and applicable discounts, and readily got us enrolled. Since we are relocating to the state and were unclear on the insurance differences in Arizona, it was great to have an advocate steering us quickly through the process. All around simple, no pressure process, with first class service from the team. read more

I just had an incredibly rude conversation with a Toni King that was supposed to send me an electronic copy of my insurance policy. First off, I tried to take care of this myself but apparently the insurer doesn't have log on capability for property policies. Secondly, I was upset by the notion that I was paying for 2 insurance policies this whole time. Granted I was mistaken about this second policy being set up by the mortgage company and that I was never refunded. However, I updated the insurance brokers with any new information I received and thought I was well on my way to being done with all this when I hung up with a new lady I've never interacted with before. Apparently, my name is being tossed around the office today with accompanying eye rolls. The secretary is giving me attitude about Lisa being my account manager ("we don't have a Linda"). Lisa was the most professional of the bunch, telling me Toni was supposed to send me the email. Toni gets on the phone and tells me she's received ALL my emails and EVERYTHING is being handled and she's sending me that email and to have a NICE day. I'd LOVE to Toni! If you would do your job and send this policy to my mortgage company so I don't have to be involved. Better yet, send them the bills so this doesn't keep happening! I'm sure I can expect this electronic copy of my policy any day now. How long does it take to send an email?? RIDICULOUS customer service! read more

Eric w/Bennet and Porter has been working with my company since day one. He is a fantastic communicator and I am never left wondering where my insurance broker is. He routinely reviews our policy and searches for the best coverage at the best possible prices. If you are looking for a rock solid agent with your best interest in mind, call Eric Dahl with Bennett and Porter! And yes, he will call you back. read more

I used to use a Geico for my personal auto and home insurance and switch to Bennett and Porter about 6 to 7 months ago and have never looked back. The customer service has been amazing and my agent Kyle Graf has been so easy to work with and so accommodating for anything that I have needed. Not to mention that he saved me several hundred dollars a year on my auto and home insurance!!! I also switched from Geico Commercial to Bennett and Porter insurance for my commercial auto insurance plan and my agent is Eric Dahl. I just recently filed a claim and I can't tell you how helpful Eric was in helping me through that claim and I also found out in that process that Eric was smart enough to add the correct coverage on my auto insurance when I first signed up to make sure that I was fully protected and ended up saving me thousands of dollars because of it in this one claim alone. Also not to mention that I now pay about $4000 less a year because of switching over to Bennett importer insurance plus getting a way better coverage insurance policy. This is not exaggerated at all. I really couldn't believe how much money they have been able to save me! It's been a win all around and I cannot recommend them enough. If you are in the market or even not in the market for a new insurance whether it's residential or commercial you need to contact Kyle and or Eric. They are incredible! read more

We have had insurance policies with B&P for 5 properties and 1 car since 2012, and we never had never tried to make a claim until this month. While B&P have been very good at collecting our premiums, we did not know how they would be at dealing with a claim until now. They failed miserably. Our rental house developed a pinhole leak in a plastic pipe, and this problem was reported to B&P the same day that we learned of it. The insurance company adjuster was not impressive in how he inspected and communicated on this issue, and they have rejected our claim because they said the leak was old and the policy has 'weeks, months, and years' clause. We tried to engage the broker, B&P, to help us understand our policy, as we thought B&P would represent our interests, but they were not helpful. When we asked what type of policy would have covered this, they recommended we get sewer backup coverage for extra cost. The entire process of assessing the issue and damages has been confusing, and we are now consulting with lawyers and preparing a lawsuit to cover the damages. read more

My wife and I were with Geico for over 20 years. No one could ever come close to them. Then we bought a house and were referred to Bennet & Porter. Now they insure everything I have except my 2 motorcycles. I couldn't believe how much less they are than Geico. I could have saved around $15,000 if I had been with them the last 20 years. Highly recommended. read more

Kyle Graf is thee absolute best when it comes to insurance, specifically car insurance! I was recommended to Kyle through a friend and not only was he a pleasure to work with, he got me a policy same day and even beat my Progressive insurance quote! I had some tricky things going on trying to register/insure my car from CA to AZ and it was a blessing to find Bennett & Porter: Insurance & Wealth Management and Kyle to work with. If you are looking for car insurance, look no further! Thanks again, Kyle! read more

Kyle Graf is incredible, give him a little time & he can tell you who, what, where, when & how (much it will be)....7 months ago we needed homeowners ins, Kyle handled everything and at that time I asked for a quote for auto, price was right but we really wanted policy to include OEM parts on auto parts replacement, he never pressured us once. (Through my research I found very few auto policies will use only OEM parts, but the price of policy is high). Fast forward 7 months, one phone call to Kyle and we now have home & auto policies with Bennett & Porter. Called today, Deb kindly put me through to Jennifer and she answered ALL my questions in less than 4 minutes, that, my friends, is great customer-service. If you're frustrated with your ins company ( I was a 20+ year policy holder/roadside membership with AAA who couldn't answer my policy questions over the phone!) Thank you Kyle, Jennifer & Deb for providing us with outstanding customer service, we greatly appreciate it!! I just realized that Kyle saved me about $350 year on auto insurance, ty Kyle!! read more

I've been with this agency for about two years now. Matt Fleming has always been helpful and very responsive. I recently had an issue that required immediate attention and Matt was out of the office. Melissa Zupi helped me out in his absence and was absolutely amazing. She dropped everything and was able to get the new policy in force within an hour. I would highly recommend both of them. read more

Kyle Graf and his team at Bennett & Porter are top notch! He and his team provide excellent service and some of the best protection programs available. I would highly recommend using Kyle as your insurance agent! read more

Eric Dahl and Toni King!!! First Eric, I own a small business that Eric helped me with establishing insurance for 6 years ago!!! I have to confess in the world of networking the grass seems to be greener on the other side and so for a bit I left Eric to go with another carrier... BIG MISTAKE! Eric has been there day and night even helping answering a question that was of urgent matter after hours! He is there for his clients and his customer service is above the rest- he needs to give seminars on how he does it because it is unsurpassed. The last amazing thing he helped me with is he helped me save over a 1000.00 a year on a policy he doesn't even write. Who does that??? Toni, has been always there to compliment him- every time I need a certificate she is very timely and always follows up if needed. You will not go wrong with Bennett and Porter and Eric's Team! If I could give more than 5 stars I would absolutely do it. read more

I do NOT recommend this agency at all! Furthermore, I REALLY advise anyone who has Kyle Graf as their agent to consider asking to be assigned a new agent or go to a completely different agency all together. I was widowed almost 7 months ago and since that time Kyle has given me bad advice or been tactless to the extreme.  I just had to email his manager to forbid him to contact me while I suffer one more month of his agencies management before my broker of record takes effect. Kyle may be good when things are ok but in bad times he is the worst. Do NOT trust him! read more

Service is very friendly and we were able to save money on both automobile and home owners insurance. I would recommend Bennett & Porter to my friends and family. read more

Thanks to Lisa Kingston! She's a great reflection of one who cares....quick to respond and follows up as well. Definitely an asset to Bennett and Porter who, by the way, is very good at saving their customers dollars :-) read more

My husband and i have been customers of this business for over 5 years.. And we are totally disappointed in their service. I called the office on 2/10 and still have received no phone call or email, as i was told i would. How very uncomfortable when you cannot get service unless you are a new customer. I will be shopping insurance and would not do business with this unprofessional business. read more

Kyle Graf is amazing. I have been with him for several years and he is always there when i need him and provides everything i need. He recently helped my grandmother out as well and now is providing her with all of her needs! Thank you Kyle for all you hard work! I would recommend him to anyone i know. read more

My family of companies depends heavily on the expertise of Bennett & Porter's services. Wether it's a specialty insurance policy for one of our commercial shopping centers, E&O coverage or general liability insurance for my brokerage, or an umbrella policy for my personal needs, B&P is truly a one stop shop. I'm saving significant (tens of thousands annually) money after my portfolio review conducted by Shannon Atchison and know that my needs and interests are always protected when dealing with the insurers. I'm additionally impressed with the broad swath of financial products made available to me by their stellar Wealth Management division, led by Scott Porter & his team of pros. I'm busy, and when I need something done, I don't have time to wait for some mammoth insurance company in NY "get around to me". I love the personal service and quick response I get from the B&P team, have referred them to everyone I know including my closest friends, family, and fellow business owners. You will too. - Joel Moyes Owner - Kinetic Group of Companies Owner - Realty Executives LLC read more

Don't bother! We have gone thru 4 different reps in the last 3 years, no notice, not word and of course when we call, the secretary who has been bought off for the day, tries to push us to another salesperson. Every year, we ask for a review and it always comes back " we have the best pricing out there". Just did a quote and it came back $500 a year cheaper.....seriously? It is better to do your own shopping, at least you have the facts. read more

Kyle Graf is our insurance agent, but he is so much more,He is amazing. Kyle is on top of our needs all the time. I highly recommend him to all my friends for your insurance needs. read more

If you want attentive, timely, professional service, call Jeff Chihak at Bennett & Porter. He never disappoints. And all others at the firm are just as helpful. What a great team including Lisa K and reception read more

I have been a client for several years now and I have never had a problem. I give out Matt Fleming's card to everyone I know! I use Bennett and Porter for my home, auto and my fiance has used them for life insurance. Everyone is very friendly and cares a lot! Matt Fleming is the best! He is always so helpful and responsive! Thank you guys for always taking great care of me and my family! read more

My experience with Rich Dalton at Bennett and Porter, hands down deserves higher than Five Stars. Not only was his customer service great but he took the time to understand what I was looking for and went above and beyond to help. I highly recommend. Thank you read more

Melissa from their office just helped me out changing some information. Gonna have to call her from now

iam hard on english and I called for a qoute and they were very rude to me and I felt like I was not worth there time, they did not ever call me back. I will never call them again. read more

I'm writing this review because I've been so impressed with our agent, Kyle Graf. He always has our best interest in mind searching out the best insurance at the best prices. read more

Rich Dalton was super helpful in helping me switch auto insurance carriers as well as home owners insurance. Not only that, he helped save us money by switching and we have the same coverage we did when we had our old insurance. Would recommend to anyone looking to save money!! Thanks again for your help!! read more

Apparently Bea has left. I now use Joe. He has been a wonderful change. He always responds quickly to my emails/requests. Service at its best. Keep up the good work Joe. read more

Great service! Great people! Very easy to work with. 5 stars without a doubt.

I cancelled my daughters policy with a credit balance on her account - 60 days later and several phone calls/emails, still no refund. Their answer is that they 'only service the account', i.e. the underwriter. Jeff C. was always available when we were shopping for a policy but no where to be found when there is an issue. Frustrating. read more

I've been a customer with Bennett and Porter for several years. I have all my policies with them (home/auto/supplemental, etc.). I was concerned recently because my tried and true representative that I had worked with for years left the company. My new agent is wonderful though. She's helpful, quickly responds to either phone or email inquiries, and she talks to me in real language that I can understand! Thank you Bea Sotot for being so supportive and making the insurance buying process as good as it can be. read more

I have been working with Chris at Bennett & Porter for about 10 years now. Both Chris and his company do an outstanding job of making sure that my coverage is where I need it to be and that I am not overpaying! Chris checks in with me a couple times per year to let me know if any better rates are available and if they are, he gets me switched over right away with zero headaches. I highly recommend Bennett & Porter for your insurance needs. read more

We have a rental condominium in Scottsdale which was insured by State Farm. Every year the policy kept creeping higher and higher. This year we decided to give a Broker a shot at quoting. Kyle Graf answered the phone, quoted our policy and saved us over $200 a year (similar policy limits and deductibles). We secured the policy next day via digital signatures and a Amex credit card payment. Kyle was informative, professional and timely. Super quick and easy...I just wish we would have called him last year! read more

kyle graf is awesome! he is always there when i need him and provides the best policies for my needs!

Wes Thomas amd the company really helped me out with getting some short term insurance even though he wouldn't make virtually any money on this. Prompt and knowledgeable and very nice. Highly recommend him and insurance company. read more