An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Honestly, worst customer service from these people. I call to try to work with them to resolve an…read moreissue and all I get is distain. When I asked to discuss my balance, I was literally given a rude, "What... What are we even doing with this?" I have a check to pay off my policy balance so I don't go overdue for the next few months. But this isn't allowed, people can't just pay. The woman on the phone argued with me over account types and how they WANT me to pay instead of how I actually can. And then I ask for help regarding my schedule - I work in Phoenix, and an literally not in Mesa at all during their business hours. And this isn't a personal check, so I can't write my info on it. Can I send someone in with the check? No. Can I send them with my bill and the check? No. Can I send them with the check, my bill, a signed statement giving them permission to give you the check, and I'll even call in at that time to say this is the check and describe the person and their clothes and everything? No. Can an exception be made for me to make the payment on Friday even though the payment is due Thursday because I'm calling ahead and explaining the issue and Friday is the only time I, personally, can make it in to the office because I don't have time to take off my job??? No. This coming from the office of the agent who discussed my sister's private account and property information with our mother, even though our mother was not on the account and she had no legal right to do so. A privacy violation we could have sued for. In retrospect, I'm convinced we should have sued. The woman seemed to be tired of talking with me at this point, saying, "I don't know what to tell you." No accommodations, no help, no kindness. I'll get in trouble at work, but they don't care. Their website claims that evening appointments are possible, but apparently that's a lie, those are only for new suckers - I mean customers so they can spend time trying to upsell on flattery and new money face to face. I'll go in, be late to work, give them my check, and when my policy is up, I'll be going to Geico or Amica or maybe some other State Farm agent - ANYWHERE but here. I'm sick and tired of this absurdity and sheer rudeness to their long-standing customers who have never before had any problems with them. So long and thanks for all the fish. UPDATE: Wrote this review yesterday, last night - after hours - I got a voicemail from another rep (Andrea), wanting to know what she could do to help. Odd, considering the woman on the phone earlier (Melissa) made it clear their hours were set andAnd this morning when I went in the make my payment, they didn't even ask for ID, and there was no hassle at all in making the payment. So apparently things were not nearly as severance as Melissa made it seem yesterday. This is all appreciated... But is too little too late. And, frankly, this makes Melissa's attitude and disinterest towards me even worse - it means she was lying about account types, how the check could be handled, and what accommodations could be made for my schedule. Or she didn't know what she was doing and didn't want to ask with a supervisor. And I don't know about you, but an insurance company with representatives who lie (or maybe just don't know what they're doing) is not one I care to deal with. Just sounds like a lot of bad faith to me - so my one star review stands.

FULL DISCLOSURE: I am only a client. I do not know any of the agents on a personal level nor am I…read morebeing compensated to write this review... I have read all the reviews dated before 8-23-18, and I have known both Andrea and Cie Taylor for twenty years now. When I say I know them, I should clarify I only know them professionally (I have SF Insurance through this agent) not on a let's have dinner and drinks together level. Having said that, I am honestly quite stunned at the negative reviews. In twenty years, I have not had a single instance where the customer service was less than very good to excellent. TRUST ME, I am not easy to please. In fact, I hired Cie Taylor because another SF agent was a total &%$# to work with and a liar. There is one review here that I take issue with. If Andrea called to help after hours to help resolve an issue, then I think the one-star rating should be upgraded even if only by one star. That's MY opinion. People make mistakes, I have made MANY, but I judge people/companies by how they handle or resolve them. An after hours phone call with the purpose of trying to fix the mistake goes a long way in my book. Lastly, when deciding to hire or not hire Cie Taylor, I would consider all the people out there she has sold policies to and are satisfied. Yelp is a microcosm. Even my review (which is outstandingly accurate btw) should be considered as just one person. If you are deciding to get insurance with SF, then I highly recommend Cie Taylor. Ask questions. See as I have, how friendly they really are. They have been in business at the same location for over twenty years, so they can't be a one-star service or they wouldn't be there that long, and more to the point I wouldn't be taking the time to write this review.

Bianca is really on the ball! Great response times, answered all my questions and concerns and made…read morethe transaction very easy and smooth. Thank you!

I had the pleasure of working with Bianca. (My go to person has always been Heidi- who is…read moreexcellent!) I kept this place because they go over things super well). Back to Bianca. She put up with my frantic calls(yes plural), emailed my paperwork ASAP, was calm, and also called me back after she found a cheaper insurance AFTER I agreed to buy one AND it was cheaper. Who's winning? Me!! And so will you with the help of these personable representatives

Had a great experience with Kelly and Noelle they were extremely knowledgeable, friendly and…read morecustomer service oriented Thank you Ladies, job well done Lorenzo

If you are looking for fair pricing, respectful 'timely' communication, professionalism, etc. you…read morewill not find it @the Adams Agency. I had been trying to get answers for over 2 mos on my policy renewal. Several calls, emails, etc. went unanswered. When I was finally able to reach someone (Bailey & Joey Syrek) they could not have been more rude & condescending. Upon asking to speak with the office manager (Diane Chapman) she said that their seasoned agents had retired and she was now only able to recruit inexperienced 20 year olds. Who admits that kind of thing about their business?

So much easier, faster & better than being herded through AZ MVD. Nice, helpful and knowledgeable.read more

Elizabeth Mardini and her staff are the best! I had a complicated need to replace my CA Salvage…read moreTitle with an AZ Restored Salvage title so that I could enter my car in the prestigious Barrett Jackson classic car auction. Jenny came highly recommended by the folks at Barrett Jackson and she pulled a rabbit out of the hat. I was amazed at how confident and professional the team was. They are not only expert in their own AZ DOT, but also CA DMV and other surrounding states as well. Nice people and real professionals. highly recommended!! Bill Hunt

The best service I ever had the pleasure of receiving from any form of structure in the business…read moreworld. Not only have they made my experience humbling, but it's been an experience that everyone should know and experience themselves. Thank you for your help in guiding me in this and not making me feel absolutely naive and working around my unexpected events of life. Truly, heart warming and I wish everyone can experience the professionalism this agency provides.

Brittney Chacon was absolutely amazing to work with! She helped me get both my car and home insured…read morewith great competitive quotes. She's super knowledgeable, kind, and really takes her time to explain everything clearly so you feel completely confident in your coverage. It's rare to find someone who cares this much. I can't recommend Brittney enough!

AMAZING SERVICE! You guys really care. I could call you with ANY concern on my Auto Insurance…read more You always took the time and helped immediately. It really does help to have an agent of your Calliber. If I could give 10 stars I would.

Jeff and Kathy are awesome. Any issues or questions I may have about insurance they always take the…read moretime to explain and answer my questions. I wouldn't go anywhere else. They re customer service is so great, there is always some one there answering the phone or replying to my email right away. So glad I found this place !

My renter's insurance is separate from my rent and I needed a more competitive rate than the…read morestandard insurance offered through my apartment complex. Going here saved me $80 a year. FYI, Wayne also has a brother named Kevin Smith and occasionally they work in two other offices, one on Mesa Dr. and Gilbert Rd near the Basha's and a new office, built on Mesa Dr. and Brown Rd.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Arizona is such a unique place to live. I grew up in Mesa, graduating from Mountain View High School. It's also the place where my wife, Kathy, and I have raised our two kids, Shaye and Brigg. We also have a dog, Piper, and a 14-inch, 40-pound tortoise named Clove who lives in our backyard. In my free time, I enjoy volunteering with the Boy Scouts and our local church youth group. We help the community in any way we can, from organizing food drives to assisting homeless shelters. I also am a huge sports fan, both professional and college sports, and I love anything to do with the outdoors. Hiking, biking, hunting and boating - you can do it all here in Arizona.I became an Allstate agent in May 1990, and I love working with customers. My father, Ned Smith, and I shared an Allstate location for years until he retired, and my agency remains focused on family. I look forward to working with you as a trusted Allstate representative.

Bella Nevarez provided me with the information I needed to take car of a glass issue for my auto…read more She was extremely nice and helpful

Charles from Cecilia Henrique Burgess's agency is outstanding!! I have never work with such an…read moreefficient agency across the last 20+ years. He took the time to listen to me and then had absolutely everything taken care of for my car and homeowners insurance within the hour. Thank you, Charles!!!!

Great customer service and and unlike many agents I have dealt with in the past Cecilia is in the…read moreoffice and has helped me make adjustments to my policy. Ellos hablan español. I have been very happy with my coverage and am glad I switched a couple of years ago. If you are currently unsatisfied with your agent or coverage give Cecilia a call. Great coverage and better people.