We were in the neighborhood, so we stopped by here…read more It turned out to be a very good visit. I needed some new windshield wipers for my car. We'd bought some inexpensive ones at Walmart, but they didn't fit properly. We got very good and friendly service here. We explained what we needed. The gentleman looked up my vehicle in his computer and knew exactly the sizes and style of the wipes we needed. He took us to the aisle where they were. It was one of the easiest and fastest shopping experiences we've had. Of course, the ones we bought were more expensive than we'd hoped for, but they were just the right ones. I rarely do anything much maintenance wise with my old car, so it was certainly worth what we paid to have new workable wipers. And when my husband went to install them, they fit perfectly and went on very easily. Now that we know about this store, I'm sure we will return again should we need anything in the auto parts family.

Bob Poona went out his way a took me to my truck that was broke down. store 5164.very professional…read morean honest. We need more people like this in the work place.

You guys need to update your hours on yelp because you actually close an hour earlier than you say…read moreyou close on here

excellent customer service especially the manager I could not open my key fob and she was so kind…read moreto take the time and explain all the steps how and which battery's I needed to replace this is the best customer service by her I was so grateful to her patient and very helpful amazing person there should more people like her thanks again auto zone manger

Jesús y Rosario help me out with everything I need it keep the great work they help me getting…read morewarranty y my batter and buying some parts for my car

If I could leave no stars I would. For people who work at an…read moreauto part store sure know nothing about parts or how to use their system. Order a mood , Chinese cheap stuff in moog box. Always check your parts Older guy thinks he knows everything but in all reality does not. Always has an attitude and rude to customer. Why would I wanna go to place that already over charges and on top of it get treated like crap every time !! International auto parts warehouse it is from now on.

Nice auto parts store located on Oakland Park. I have a little pebble crack on my windshield and I…read moredecided to check out the options for do-it-yourself repair. The store had several options for DIY repair and they were not expensive at all. As I walked into the store, there was no greeting, no one to help out. I had to come to the counter to ask for assistance, which eventually was very helpful on the information he gave me. Overall a nice place for car supplies.

Ran into the store as it's the closest auto parts store to me. While I was in the store, there were…read moretwo employees behind the counter, and what appeared to be one of the employees friends visiting him while he's at work. I am quite literally on the other side of the store And the employee who shirt said JG I'm assuming this is his name or nickname could be heard very loudly on the other side of the store saying " Nig*a what the fuck, these customers be so fu*king stupid. Sometimes I just wanna knock them the fu*k out." obviously it did not cross his mind that there was a customer in the store. Just shows me that the lack of management at this location does not deserve my patronage. There's an AutoZone a mile away.

On Oct 18th I placed an order for 2 Bilstein front struts and 2 Bilstein rear shocks. A few weeks…read morego by and nothing has been delivered and I haven't received a tracking number even. I contact their customer service online and the next day hear back from them. The message is kind of rude saying when I ordered it showed 1 of the struts was on backorder and there where none in the whole country. I go back to the order I placed and there was nothing about a backorder. The message says the factory in Germany is producing them right now and my order will ship in a week or so. Yesterday I received a single strut 2 full months after I ordered. No word on when I will receive the other parts. The strut seems to be OK, but the carton is seriously damaged because of the way they packaged it. I have been writting Yelp reviews for 15 years. I just didn't think to check here for these Bozos for some reason. Reviews don't get any worse than the ones Shock Warehouse has!

I ordered a set of Bilstein shocks expecting them to ship within a reasonable time. After two…read moreweeks, my order still hadn't shipped, and I had to contact customer service multiple times just to find out what was going on. My biggest complaint isn't the delay--it's the lack of transparency. If you don't have the shocks in stock, simply tell your customers before they place the order, or send them an email immediately after the purchase explaining that delivery will take 2-4 weeks or longer. That allows customers to decide whether they want to wait or buy elsewhere. Instead, I lost two weeks waiting with no proactive communication. Now that my order has been canceled, I also have to wait for the refund to be processed by my credit card before I can use that money to purchase the shocks from another supplier. That means even more unnecessary delay. Customers shouldn't have to chase down basic information about an order they've already paid for. To their credit, they did issue a full refund after I requested it, but this entire situation could have been avoided with honest communication and accurate inventory information. If you don't have the product available, be upfront about it instead of leaving customers to find out after they've already paid. Don't buy from them!

Looking for a decent adhesive remover for my windshield from an old sticker, which I quickly found…read morebut quite pricey. No greeting as I entered or while browsing as I was the sole customer. The $20 Meguiar's Wash Bundle deal seemed interesting which includes three items - Hot Shine, Interior Detailer and Gold Class Car Wash.

The two cashiers greeted me immediately upon my arrival. I showed one of them a screenshot of…read moreexactly what I needed, and he immediately directed me to the exact correct item within seconds, I was impressed and happy with the Customer Service, great work.

Bought a rebuilt T45 5 speed transmission from them. After 2 months on the road the piece that the…read morethrow out bearing rides on broke. After getting that fixed (they did send me a new part) - and having to replace the clutch again - the transmission is leaking.

Needed lamps for my tail light. The guys were very helpful in getting me the right parts i needed…read more They actually have everything i need for my car. Luv them.

These guys always have what you need when you need it at prices competitive with online prices. A…read moregeneration of experience exclusively with BMW, Mercedes and Mini parts.

Dropped off my topper to have some work done. I had to call twice to get updates. It took two more…read moredays than they said it would. When I went to have the topper installed back on my truck, it took hours. The guys they had working on my truck kept stopping to do side projects and help other customers. To top it off, they used screws on my topper that are starting to rust after a few weeks. If you are looking for a good customer service or you're not a fan of waiting, like I am, I wouldn't recommend using them.

The customer service and related in-house system(s) to…read moresupport customer inquiries is very disappointing for a place that has been in town for such a long time. They seem very disorganized and are unable to efficiently access basic customer information. They ask the same questions every time I call rather than just being able to look me up as a customer and know my details, history, and whether I'm waiting on parts or service. Customers shouldn't have to call to see if a part came in. If you spend close to $3000 on equipment for your vehicle, don't expect a comparable level of customer service after the sale. Read on for more details: I purchased a fiberglass cap for my truck and needed a warranty replacement for a part. After stopping by to have it checked and a part ordered, no follow up. I called after three weeks and was told my part wasn't there. After a conversation about what happened to my original part, a new part was ordered and was to arrive in two days. Again, I was asked to call back and check on the status . Reluctantly, I called to check on my part a few days later and was told it was not there. I was then informed that it would be there by Friday. When I pressed for an explanation, the part in question mysteriously appeared. It was replaced that day.