The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

The perfect place to rent a kayak in TC! I had never kayaked before and my husband had only kayaked…read moreonce before when he was a kid. The younger guy who was working was very patient with us and took the time to explain things (and helped calm my nerves). He did a great job telling us where to kayak to and helped us get into the water. An hour rental was plenty for us newbies and we had an absolute blast out on the water. This is a great place for newer kayakers to rent from and I cannot wait to stop by again the next time we are in town!

My family and I (2 adults, 2 kids and a dog) were on vacation near Traverse City and wanted a boat…read moreexperience for the kids. We were very surprised that we were able to rent a pontoon same day for 3 hrs. We made reservations over the phone and were able to split the costs when we arrived. We've driven pontoons before but the instructions on how to operate their equipment was helpful and direct. The boat was very clean, all equipment (life jackets, anchor, radio, canvas umbrella) meticulously maintained. The weather was perfect. We will definitely use them again.

Great service, competitive pricing, and fun experience!…read more We rented a pontoon boat for 2 hours for 11 people on a busy weekend. I booked weeks in advance and had some questions, which were answered to my satisfaction over the phone. We booked it for the TC condominium location. The only negative is that I wish they warned me over the phone or somewhere on their website that there were no change rooms... most people had to change in the car. The location/parking was easy to find, but there were no signs anywhere to direct us to the check in location on the beach (small hut). I called the phone number for the business and someone picked up right away though and directed us to check in. The rest of the trip was smooth sailing (literally)! The check in process was efficient with the usual signing of waivers, safety talk etc. The staff were very helpful and friendly. They helped us get on to the boat safely and also helped us bring up the cooler, which was beyond our expectations. The boat was in good condition and we had no issues with it. Once our 2 hours was up, we made our way back to the dock where the staff were ready to help us dock and get out of the boat. They all seemed like very hardworking and eager employees! Overall, it was a wonderful experience! Everyone was super helpful and we had a blast!

We had a fantastic SUP yoga experience! Sara was a wonderful guide for a paddle around Boardman…read moreLake then we spent the second half of our time doing yoga then a quick paddle back to shore. It was tranquil and an experience I'll crave and look forward to again thanks to Sara's intuitive guidance! If you're looking for a connection to nature that's accessible for many levels, do yourself a favor and take a class with Sara!

Amazing instructor and guide! While planning a girls getaway to Traverse City we came across Sara's…read morewebsite and knew we wanted to hang out with her! She was super responsive and worked with us to give us lots of options for a SUP adventure and yoga class. There were 5 of us ladies at all different paces and she made it so fun for all of us. We all felt like we hit the jackpot by finding Sara and would highly highly highly recommend her!!! Super knowledgeable about the area, SUP'ing and yoga. She gave us lots of great restaurant recommendations as well. A perfect tour guide!!

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.

Rented bikes from here to follow the wine trail, and have to say the service and coordination was…read moreexcellent. The bikes also worked like a charm. They mapped out several spots for us to stop at, and worked with us to figure out exactly when and where they could deliver our prepared lunch. You don't have to book the wineries - they do it for you and give you a schedule. Even at the end, when had a few wines to drink and werent sure we would make it back - they made sure to tell us when and where to meet them so they could pick us up! One of the most scenic bike tours!

Super fun! The SUP yoga class is really fun and a challenge!! The boards are really nice and…read morestable. When we rented boards it was really cool that they had kid sized boards! Our family had a blast!

Can't wait to come back for another SUP yoga class this summer! My friend and I came for a sunset…read moreclass and it was really enjoyable. even though I had never paddle boarded and didn't think I'd be able to stand, let alone do yoga one! The instructor was very encouraging and accommodating to all levels though and to my surprise I did a lot of the yoga and was able to actually stand on the way back to shore.

I walked in and had SUP envy! These boards are beautiful and the shop makes you want to…read moreimmediately get in the water. I was visiting Traverse City when I was introduced to ØLIV but when I'm back I'm definitely going to check out SUP yoga that the shop offers. Very cool place!

Jon at Oliv was a great paddle instructor. He gave me very clear instruction, was super helpful and…read moreinsightful and very supportive. I came back the next day after my lesson to play on the SUP a bit more and he was still available for guidance and support. Prices are reasonable and the lesson and adventure was definitely worth it. Looking forward to renting from them again when I'm next in town. I plan on saving up and purchasing my board from them in the future.

Passing thru from Virginia to Harbor Spring with bikes on back of Porsche. Inadequate Thule bike…read morerack would not keep bikes secure at highway speeds. Henry & Alan went above and beyond to help get the right rack that could tolerate multiple bikes for long distances. These two gents are the best of Backcountry and Northern Michigan!!

If you're an outdoors person, then this store which is located right downtown TC is your paradise…read more They have everything and I mean everything from Black Diamond carabiners to Arcade belts. Shoot, you'll even find camping chopsticks. The staff is extremely knowledgeable, friendly, and outgoing. The other backcountry may have other stuff, but there's just something about downtown that makes you want to buy stuff. Check them out for all your outdoor needs.

John and his team were very helpful and accommodating with our kayak rental and provided on time…read moredelivery and pick up. The kayaks and equipment were in great shape. I would highly recommend this company for renting kayaks and other equipment in the Traverse City area, especially if you are renting a cottage or house and want delivery and pick up service. Thanks Underground Enterprises!

From the owner: kayak and paddle board rental. delivery and pick upread more