Called to try to get an estimate.... I didn't even get to explain what we were looking for. Was immediately cut off. " yeah we won't be able to give you an estimate til next month ( July ) and no installs until late September " I was like okay he said bye and hung up... Wow, tell me how you really feel lol. Oh well, to bad because I was looking to get a front and backyard wrought iron fence, and a dog run. I'm also looking for my neighbor because they are in their late 60's and my wife and I always help them get things done so that people don't take advantage of them. You guys may wanna get someone else to answer your phones and deal with the public. I gave you 1 star for at least answering the phone read more

Thanks to mike and bo for coming out to repair my fence. Someone took part of my V track and I could not lock my gate. Ryon came out to access my fence for repair. Sent me a email for the invoice and now I'm so happy I can lock my gate. Soooooooo thankful and happy I recommend them if you have repairs . read more

Benson Fence - Fences & Gates Near Me - Sacramento, California

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Poor customer service & Unprofessional. I placed an order over the phone with Penny and was told they would email a receipt. Called and asked for a receipt, "Penny" indicated your guy should have picked it up. explained to her it was a packaging slip. She placed me on "hold" for 7 plus minutes, The whole time, I heard her arguing with a male employee whose check was short on his hours, She said there are times you clock out early and were paid correctly. When she came back to the phone, she said they could not print me a receipt. read more

Had a driveway gate installed and I'm happy with the results. The installers was very experienced knowledgeable and eager to get the job done you can sense they enjoy what they do. Ryan was my consultant who happily answered all my questions. He always answer the telephone or emailed me right back without having to wait a few days for a response like most companies do. Thank You Benson for your service and professionalism.. read more

The three stars or for The maker of my gate and the installers of my fence and gate. I ordered a rod iron gate and Fence early September from Estimator Arnold. The price was fair. The gate was installed nearly 10 weeks later.one problem is Arnold did not have the pickets premade to fit correctly. Phil and his partner who installed this gate on site had to use extra from other parts to cut and weld to extend pickets in order for it to fit correctly. Welder Phil also did some other adjustments to the lockbox area. The material that arrived was scratched up and the upper crossbar had a dent in it. Phil's partner cleaned everything up and spray painted over powder coat to cover scratches. Dealing with office staff was very difficult when I was trying to get a install date. Overall I'm happy with the look of the fence and gate. read more

I love my new fence !!! They came on time cleaned up and where do friendly. Made sure I was involved in the process. It came out even better then what I expected. Thank you read more

Benson Fence - Fences & Gates Near Me - Sacramento, California

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They were rude i ordered all the material plus a gate well so far it has been three weeks and no 3x10 gate what they did was they got abigger order so i got put behind i will never use them again avoid this place because to them unless its a lot of money you don't matter read more

They will tell you what they think you want hear, but they don't tell you the truth they constantly keep stretching out the equipment finish date blame it on powder coating . try to change the dates when you have dates written down when you talk to them. they will not do the job on a completion date like they say they do so deal with them at your own risk that's all I can say better luck than what I had with them hopefully gave them one star only because you can't give them zero and post this no one is truthful at that place at all all they needed to say was we haven't finish the gate not to keep saying though we gave you a different time and what you were saying when you have it written down like I said before nothing but lies if I had the time to get the gate made someplace else I would have read more

I recently replaced the chain link fences in my house with nicer iron ones and used Benson Fence Co. I got quotes from several places and they had the best deals, in fact it genuinely felt like they were looking for ways to save me money. They sent two employees to do the installation, they were both very quick, courteous, and professional and the fence and gate they installed looks great! My only reservation is that it felt like I had to do all the follow up with them about getting quotes and scheduling visits. But when I would contact them they were really responsive. I would definitely recommend them. read more

We drove all the way over to this facility, because the lady on the phone seemed to not be able to help us. Once we arrived, she was worse in person. Approaches us in a very rude demeanor, hand on hip, eye rolling. We still tried to get past it. We asked if they carried a certain type of fencing and if we could see a catalog or get any type of assistance that she could provide. She says did you look outside? This business is clearly not public friendly, no customer etiquette whatsoever. Clearly we disturbed her from sitting in her chair... read more

Ryan and the guys at Benson Fence Company did such an amazing job with or little project. I'm so happy with how it turned out. Thanks guys!!! read more

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We didn't get past the first phone call because the receptionist was so surly I knew any interaction with this co. was going to be a pain. She sounded like a grumpy grandmother who's favourite TV show was interrupted by a relative that only calls when he needs extra cash for something ridiculous. To be clear - we did not hire this company, this is not a review of their craftsmanship just an indicator of their idea of customer service. read more

pending work to be done. So far so good. Had to have some things repaired on my gate it was not a easy repair. All in all it went well.

Sent Benson Fence Co an email through Yelp for a fence repair. They called quickly but unfortunately the gentleman who called was very rude and impatient. I would not do business with them even if they didn't charge for the services! read more

Benson fence is an exceptional company! They are reasonably priced (lowest quote in Sacramento), very responsive, great customer service (Ryan was awesome!) and they did a GREAT JOB installing a chain-link fence around my entire backyard. From the inside staff to their fence field technician I rate them a 10+! Stella Arredondo read more

I chose Benson Fence for my double gates leading from my backyard pool area to the street. I wanted the double gates to have both privacy and security and the guys from Benson did an incredible job. The installers, Mike and Nick were awesome and really took the time to make sure the job was right. The gates are exactly what we wanted with the ability to exit to the street side through one gate and have my pool guys and gardener enter from the other. I wanted the quality that would last for years and never have to have my worry about replacing again in my lifetime. In the summer months it can take a little time to install (it took them 3 weeks from the time we placed the order) because they become very busy but when it was all said-and-done it was worth the short wait. Quality work that I really appreciate, thanks guys! read more

Rude customer service. Called for an estimate and the lady was very short with me and had an attitude. Wouldn't do business here after that experience. read more

My Mother was 88 years old at the time that she called Benson fences to come out. She wanted a cement edge and a fence and gate for one side of her back yard. I was with her when they came out to talk to her, take the measurements and wrote out the contract. She told them exactly what she wanted. A chain link fence with privacy slats.Everything good so far. The day they came out to do the work things were going okay until I noticed that the guy doing the fence was going to leave two large gaps. One between the house and the metal fence post and one between the same post and the fence. He was going to use parts that were longer than normal in order to make the fence and the post reach. As he was starting to set the post in the cement I asked him to wait while I made a phone call. When I called the owner to tell him that I didn't want any gaps between the house and the fence post or anywhere else, and to put the metal post where the old wooden post was, up against the house he said that he would have to charge my mother more to do that because he had planned on using a fence that he had already built. I said I didn't care because I wanted it dine right. I forgot that in the contract he had the right measurements so he shouldn't charge more for taking pride in doing the job right. Anyway, everything seemed in order and I had to leave to go to work. I came home that night and in the am went over to my mom's house and they put the posts in where they originally planned so now she has 4 inch gaps on both sides of the post set in cement. And they used this huge handle that they welded on that sticks out from the fence 12 inches as a gate handle and lock catch. When they were dine my mom asked if they had corrected the fence so that there were no gaps and the owner lied and said yes, Everything was how your daughter ask us. She handed them the check and said thank you. She couldn't get out on the side of the house with grass so she trusted them. DONT TRUST THEM! Don't use them. But if you choose to use them stay with them every minute! Eek! Methinks not for sure! read more

I really dislike having to overspend like most of us. This was not the case. The estimate was more than fair and reasonable. The installers showed up as promised and were clean, courteous,knowledgeable,and professional. They left everything clean and now I have a beautiful new fence. I am very pleased with the work and for the value I received. I will be recommending Benson Fence Co. Thank you again, 5 stars read more

Excellent work and customer service however one gate became harder to close after they worked on it and these guys aren't cheap.

I have been a customer of Benson Fence Co. for many years. Their work has been very professional and their employees helpful and very knowledgeable. My gate and hand railings were professionally done. The office help was especially, helpful and I did not feel anything but pleasant, helpful answers to all my questions from the secretary. After reading the above reviews, I felt I had to post a comment. read more

Work was excellent. Workmen were fine and well informed, but after work was completed, little adjustments had to be made. The first 2 times, everything went fine, but on the third attempt to have workmen come out, the office staff/owner was something less than helpful, saying our warranty was almost up when in fact we have 6 months left. I have heard from other people that have dealt with Benson Fence and have had bad experiences with her. The office manager has very bad customer service skills. She needs to have someone to show her how to communicate with others or get another job. I recommend another job. read more

I ordered a sliding gate. The craftsmanship was good. However the customer service was poor. I didn't experience a helpful staff. It took 2 trips to order what I wanted and 2 trips to pick up. The first trip I was told that I couldn't order without people In the yard. The second trip I was able to order. The third trip my wife picked up most of the parts but they missed some. The 4rth trip I got the rest of the parts. There was no offer to help us out or recognize that this was their mistake. The sliding door has a standard door knob case. A standard door knob doesn't exist to latch it closed. I don't know why a company that has been in business for this long would allow a 1 time user to go with this design that wouldn't work. Shame on me for proceeding with them after my first experience. When I called up to discuss the issue. I was told it was my fault. Good luck all. read more

I received quotes from 3 different fence companies and I felt the most comfortable with Benson Fence and not only that, the price was the most competitive.I also liked that it was a family owned company. Their wrought iron fencing solution for our backyard was a lot less complicated than the other quotes we received and they were able to give us the scroll detail we wanted, where as the other companies said it would be a more "custom" job and the price went up significantly. The installation was a breeze and we have had the fence now for two years and we could not be happier with the look of it. We get compliments all the time on our fencing, could not be more pleased with this company. read more

We called Benson Fence to request an estimate. The receptionist was very polite, friendly, and efficient. The estimator, Arnold was on time for our appointment. Arnold was truly an expert who had been doing this kind of work for a long time. He was very helpful when it came helping us decide what kind of design would meet our needs. He designed a custom fence and gates with powder coating to match the trim on our house. The fence was completed on schedule. The installation went very smoothly. The fence was perfect and the installers did a very good job. We will definitely use Benson Fence Company for any future needs and would highly recommend them. read more