Wonderful experience with compassionate care at Valley!

These people have zero compassion for what's currently going on. We are in a state of pandemic and they are worried about billing me $200.00 .The lady that answered ( refused to give me her name once I said I would leave a review ) made it clear because I wasn't super nice to her she would not help me. She was rude and I don't recommend this Bergen Anesthesia Group, PC read more

Danielle and Enza in the billing department were the absolute rudest people I have ever dealt with in my life. Enza was screaming at me when I was calmly asking her to explain my deductible to me. I had to ask her to please lower her voice. Danielle also had a very rude attitude and tone. Billing refuses to work with you and demands their money. My surgery was emergent, so I had trouble understanding my bill and they were extremely unprofessional about it. Horrible patient/client relationships. As a nurse, and with a father who is a Doctor, I am truly embarrassed for this group and whoever practices with them. I will never be associated with Valley Hospital or this anesthesia group for any future medical services. Valley should be ashamed to do business with Bergen Anesthesia. read more

I would rate 0 stars if possible. I have had several operations in my life and this anesthesia provider skipped all of the questions from the pre-general-anesthesia questionnaire. They didn't seem to care about process or procedure whatsoever. They were also negligent in providing any information prior to the service being delivered, in fact, they purposely hid the fact from me for 6 days. They are not part of my ins policy. They had this information well in advance of delivering the service. They were assigned to me at the valley hospital and i received the most worse care in my life from this provider. My insurance policy listed 2 pages of in network providers, yet this ripoff firm was allowed access to my case. I mean, how do you spell, ripoff, scam. Keep your friends and family away from this place at all costs. Get a transfer to an honest hospital would be less expensive that allowing this provider to double or more bill. The provider charged me 200% above the national average for the exact same service. Do your research when possible people, stay healthy. read more

HORRIBLE PEOPLE, Avoid at all costs! I wish I had a chance to read the many negative reviews of Bergen Anesthesia Group before I set foot in Valley Hospital. If you wind up at Valley Hospital, make sure you don't get stuck with these criminals. I had a terrible experience with the anesthesia administered to me by this group and was not able to hold my newborn baby for the first 6 hours after birth because they decided to give me Ambien during my delivery without informing me or giving me a chance to consent. Why would they do that??? After the insurance company paid them something fairly astronomical, they wanted an additional $732. I made several small payments but since the pandemic started I've been really struggling. I am a single mother and now am being sued by these greedy scumbags for $500. I will actually have to bring my baby to court because I don't have anyone to watch her and she is still nursing. I plan to complain to Valley Hospital and direct their attention to the many other negative reviews they have. I seriously can't fathom why a hospital with a good reputation would work with such a nefarious company who broke the law in not informing me of what they were dosing me with; a vile company to the core. read more

Wow, I've never been sued by a medical practice before but there's a first time for everything. My insurance paid most of the bill, it's hard to keep track of everything owed when there's so many bills after an accident. It was really kind of them to send me to a debt collector who subsequently is suing me. God bless America. read more

I completely agree with the other reviewers. My only wish is that I had the benefit of their reviews before my procedure. Bottom line: avoid Bergen Anesthesia ("BA") at all costs!! It is a horrible organization. Now for the details. Both my wife and I had colonoscopies at Valley Hospital in Ridgewood in early 2017. Valley was an in-network hospital for our insurance plan. After our procedures, we each received bills from Bergen Anesthesia for close to $2,000 each. Apparently, BA was not in-network and Valley Hospital made no attempt to inform us of such. I first called to complain to Valley and was told I'd need to take up the case with BA. I did so and I informed BA that I was more than willing to pay the in-network reimbursement rate for both my wife's and my procedures. BA told me that they would get back to me. They never did. I tried following up on several occasions, but got nowhere. BA sent me the same bills on multiple occasions. Finally, late last year I got a letter from an attorney saying that BA was going to sue me for collection if I didn't agree to their extortion attempts. I sent a letter to the lawyer explaining that I had offered to settle with BA, but had gotten nowhere. After that, I received an official notice from Bergen Special Civil court that both my wife and I were being sued! After responding to all of the court notices and proceedings, I was then informed that BA's attorneys had filed for summary judgement and were ultimately granted summary judgement. BA now has a judgement against my wife and me for close to $4,000 for what should be about a $1,200 aggregate bill, which was the in-network reimbursement rate. This provider is an extortionist and should be avoided at all cost. Please, if you are at a hospital in Bergen County, NJ, by all means ask who will be providing your anesthesia. If it is BA, either demand a different provider or get out of there as fast as you can! I have never experienced treatment like this by a medical "professional." read more

I was looking for the phone # to call them for my upcoming surgery appt's for cataracts (both eyes) which are to be done at Luckow. The first thing that I saw were the terrible reviews that were posted regarding the billing issues that people had. As opposed to these I wanted to submit a review about my 100% positive review as it applies to the anesthesiologists that are with the group - one in particular. I have had about 3-4 surgeries with Dr. Ted Beke that resulted in NO negative comments! I'm an extremely difficult person when it pertains to be sedated during any and all procedures. Dr. Beke is a fabulous doc to have with general anesthesia vs 'conscious sedation' (that doesn't work with me as it should - I awaken during it). I am so glad that he is still with the Group and I am hoping that he will be on the OR schedule on the two days and times that I'm scheduled for! As for the billing- issue related 1* reviews I never had any problems with this either. Reviewing this practice wasn't something I would normally do but based on nothing being written that rates more than a single * I wanted to boost it up to something that rates more than it currently has. Dr. Beke is also a very nice, helpful and compassionate person as opposed to the many other doc's that have absolutely no 'bedside' manner and/or an attitude issue as it pertains to speaking with the 'lay' person. (I was in the medical field going back to my mid-30's (a 2nd career choice that was a far cry from my initial and final one in finance as a day-trader in stocks and options). I sincerely hope that my review will be helpful for those who are checking on the reviews for this practice that isn't about the billing department and insurance policies! Thanks for reading this review read more

Horrible and overbilled. I had my arm surgery and they sent me a bill for $2,400. Insurance company already paid them $1,700, but thank god for greedy group like Bergen Anesthesia Group decided to collect the remaining amount of $700 from patient. I had called and negotiated with them but they wanted full $2,400 amount to be paid. They are simply overbilled for their service. Their bill is even higher than my surgeon. What a ripoff. read more

I wish I could give a negative here. I had a number of procedures due to cancer. This group has been double and triple billing me. I have been working with the insurance company, who assures me I do not owe anything. Nonetheless, this group called me on a holiday and threatened to take it to an attorney. When I gave a credit card number, the man (bully) on the phone took it down wrong. I can't afford to pay this bill twice, and shouldn't have to. Their office staff is horrific. They are incompetent and gouging. You may not have a choice when going under the knife, but read every bill very carefully, and be ready to fight them. I believe they purposely take advantage of the sick. They should be fined, shut down, or be charged with harassment. Shame on them. read more

overbilled for my epidural and didn't budge when I tried to negotiate. My insurance company paid them two thousand dollars and they left me with a balance of $995 as coinsurance when the national average for epidural is not more than one thousand. read more

Zero stars was not an option. I had a shoulder surgery at valley hospital which accepts my insurance. After bergen anesthesia group took a copy of my driver's license & insurance card. They told me they accepted my insurance as well. Taking them at their word relating to insurance. One of the many documents I signed had a clause that states if they do not accept my insurance carrier I would be responsible. Of course, the bill landed on my desk. I told them this was not an emergency & that my surgery was scheduled in advance. If they had informed me they didn't accept insurance I simply would have found someone who did. After arguing with them over the issue. They sued me & received a summary judgement. I am the second person they sued in my town. I don't believe misleading local residents & then suing them for payment is a proper business model. Not to mention that in many states it is illegal to go to a network hospital & have any staff refuse insurance. Having surgery can be overwhelming for many people & this group has little to no regard for the patient. They are the only practice I've ever known to have a lawyer on retainer. That should tell you all you need to know. Stay away! There are many better options for the service they provide. Most of which are honest, reputable practices. read more

Had the EXACT same experience as Jan B! My son had surgery, they double billed me - same exact diagnosis on the exact same arm on the exact same day - how is that possible? No resolution when I called, they then had an attorney call me, threatened to sue - then did sue. Insurance company no help because "we contacted the doctor and the charges seem justified" though when I asked how and for an in-depth explanation the doctor nor the insurance company could provide one. Oh yeah, and the billing department must be perpetually on lunch because I had to call 7x before I got a live person. Worse experience ever! Ask before you go under the knife if you can who they use at Valley Hospital and DO NOT USE THESE PEOPLE! read more