I started going to Bergen Optometry more than four years ago and I'm glad I did! I am always pleased with the service I receive from the staff and the doctors. I highly recommend them!! read more

I was a first time patient at Bergen Optometry & my experience was absolutely fantastic. Let's face it, going to (any type) of clinic can be a chore and a gamble - You never know how long you'll have to wait and how comfortable you'll feel, but this place is absolutely pro and exceeded some of the great reviews I'd read prior to my visit. Dr Puleo was patient & did a fantastic job explaining what I needed, along with (kindly) answering any questions I had. The front desk & techs were all knowledgeable, friendly & attentive. I (highly) recommend this clinic for any eye care you and your family might need! read more

kind patient and knowledgeable. all services were handled in a timely manner as well

I went to this facility on 4/15/24 and my doctor was Laila Abbas, she was super professional and sweet. The staff was very friendly as well. Id definitely recommend 10/10. read more

the customer service here is the bes the office super clean office nice workers making appointment was eas.

Very rude staff, rushed doctors, and overpriced lenses. I switched to this place because my old doc had nothing available for 6 months. I have been getting contacts for years and I always pay around $100-110 for a yr supply. This place ordered my contacts and said it was gonna be $130 so I agreed. When I got them, it was only 6 month supply! They rip you off here and are not even polite to their patients. Never coming back. read more

Dr. Sendroff is the most caring and knowledgeable doctor. She was very thorough and attentive. She answered all my questions and addressed all my concerns. Her staff is pleasant and helpful. They have a fantastic selection of beautiful frames to choose from. I highly recommend her practice. read more

Only people pleasant to speak to are the doctors themselves. Everyone else is extremely unprofessional and rude. I have never had a positive experience with the staff and have been given misleading information over the phone. The prices for eyeglasses and contacts are very high and the staff try's to fool me to think that I cannot receive cheaper prices elsewhere. I've had enough and will not be returning to Bergen Optometry. read more

AVOID THIS PLACE.. I DONT KNOW WHO is the owner of this place..you should hire a better customer service attendants to talk with your future clients,,please check your camaras and see how rude is your staff,,your business is going to be broke if you dont hire somebody nice,,, read more

On June 13, 2022 I went into Bergen Optometry for an eye exam. During said eye exam, Dr. Shoshana Pinsky tried to talk me into an eye dilation procedure. She informed me that if I didn't get it done within 30 days, my insurance company would charge THEM a fee as this dilation was mandatory. I thought this sounded very suspicious and like a ploy to bill more, so I checked with my insurance company and they confirmed that was NOT true. This along with their negative Google reviews made me very skeptical of continuing to do business with them so I asked them to provide me with my prescription on 3 occasions. As of today's date, September 21, 2022 I have yet to receive ANY prescription.   Further complicating the matter, for some reason, Dr. Pinsky insisted on adding bifocals and giving me a dual prescription I never asked for. I asked them on 3 occasions (1st time over the phone with Edna the salesperson & then via text on 7/15/22 & 7/19/22; I have screenshots) to provide me my prescription (WITHOUT bifocals).  Edna the salesperson insisted she could not do that as whatever Dr. Pinsky wrote was final. I have that on a voicemail she left me. Still, I have yet to receive any prescription (with or without bifocals). I filed a grievance with Aetna, my insurance company highlighting my experience & they blatantly lied to Aetna saying they had provided me a prescription and without bifocals. Neither is true & I would love it if Bergen Optometry/Dr Pinsky could prove their claims that they gave me my prescription otherwise, I would think this is paramount to insurance fraud (because they charged my insurance company, did not deliver a prescription & then lied about it). Dr. Pinsky also denied her stating an eye dilation was mandatory. Of course she did! Unfortunately, the latter will remain my word against hers unless more patients come forward with similar experiences. It seems as if they make all of this so complicated so that the patient has no choice but to purchase glasses, contacts thru them only. This is very unethical and to not provide a prescription is in clear violation of the "Eyeglass Rule" https://www.ftc.gov/legal-library/browse/rules/eyeglass-rule which states that by law, all Optometrists are required to give you a prescription whether or not you ask for it. If you've been a victim of Bergen Optometry's fraud, you can file a claim with The Federal Trade Commission at reportfraud.ftc.gov You can also file a grievance with your insurance company. Eventually, the volume of official complaints will outweigh their lies. read more

Love the new redesigned office, so modern and new. With all the state of the art equipment. Looks like the new owners have put there time in investing in this office and the community. Service was great and a Dr. Brody was a delight. She was very warm and paid close attention to me and my family. Tip: There free parking in the back. read more

I been going there for years and used to love it. I am not sure what happened to the practice since my last visit. My visit today was horrible. Appointment was 5:30 pm and didn't get seen until 6 pm. The doctor Dr Vargese was in a hurry to do my exam. I was very uncomfortable. My questions were kinda shrugged off. When I went up front to look for glasses their selection was very limited. Not many choices. I took my prescription and left. I will go elsewhere. The whole staff was in a hurry to go home since they closed at 7. Not going back next year. read more

Service and employees are great. Doctors are super friendly and knowledgeable. Just be prepared to wait. A yearly eye exam took me two hours in total with a dilation eye check. That's my only complaint. Otherwise they are great!!! read more

Excellent. They were very patient & wanted to help not only find my best look but something that was in my budget. I highly recommend. We will definitely return for our future eyeglasses needs. read more

The doctor is unprofessional in all levels... do not waste your time and money and come here...

Just horrible staff. Docs are nice,but staff ruins it. Plain rude, and act as if they are doing you a favor.

Incompetent! They receptionist is dumb and does not listen. I left and decided not to bother after speaking with her.

upon entering i was greeted with pleasant smiles and treated kindly! the wait was quick upon me filling out a brief history which consist of one page form to fill out! i was seen immediately it was thourough the eye doctor which i was pleased to see was a young woman made me happy as i am a woman as well. it was clean and well air conditioned being that it was extremely hot outside. i had another lovely person who not only complimented me but also helped me pick out a pair of frames it was like she knew my style. i left feeling very pleased. great staff wonderful doctors #greatteam thank you read more

My all-times favorite for eye exams and glasses. My entire family comes to this place. The office is being renovated and starting to look very elegant, friendly staff, great selection of glasses and good doctors. My recommendation to schedule appointments early in the morning, the place is busy. Definitely recommend for advanced eye exams. read more

Wonderful staff all around. Everyone from the doctors to the office staff is professional, helpful, warm and friendly. I highly recommend this office! read more

I visited today and the wait time was average. Usually the wait time is extremely long. The optometrist is always attentive and gave me advice on different brands of contacts. read more