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    Bergstrom Home Improvement

    4.2 (5 reviews)
    Closed 8:00 am - 4:00 pm
    Updated over 3 months ago

    Services - Bergstrom Home Improvement

    Bathroom remodeling

    Building additions

    Window installation

    14 More Services

    Window replacement

    Kitchen remodeling

    Guest house or ADU construction

    Manufactured home construction

    Modular home construction

    Single-family home construction

    New structure construction

    Remodeling

    New room addition

    Siding installation

    Siding repair

    Siding replacement

    Skylight installation

    Structural repair

    Bergstrom Home Improvement Photos

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    Ask the Community - Bergstrom Home Improvement

    Legacy Window and Door

    Legacy Window and Door

    2.4
    (11 reviews)

    Do not, do not, do not do any business with this company. Owner is a liar and takes money from…read moreunsuspecting customers and then disappears. When you question him where he is and when he's going to do your project, it's nothing but lies, lies and more lies. Feel free to read the complaints on the Better Business Bureau website to get a full picture of how this business operates. Follow this link: https://www.bbb.org/us/in/carmel/profile/storm-windows-and-doors/legacy-window-door-0382-90012132 Please, for your own sanity, do not contact this business.

    My husband and I contracted Legacy Windows and Doors to build a room addition onto the back of our…read morehouse, as well as a stamped concrete patio & a pergola on Jan 29, 2019. Two weeks later, on Feb 14, 2019 we signed an additional contract with them to replace all of the windows in our home, replace our siding and add stone work to the front of our house. At the time of signing the first contract on Jan 29th, Mark, the owner, estimated that it would take approximately 3 weeks to get the permits &approximately 4 weeks to build the room addition. Regarding the windows and siding he said it takes about 10 days for them to come in & then would be installed quickly. Starting in late Feb we would get emails one or two times a week promising there would be some start on our job, on a certain day. The promised day would come & go & no one would show up. We wouldn't even get a phone call or text saying they wouldn't be there or why. By mid April, he had still not obtained any permits, he failed to get approval from our HOA (which I had specifically asked & was told, in the beginning that they would take care of), he claimed to have many of the materials to do the job, but when I asked multiple times to have the materials delivered to our house, they never showed up. Part of the contract included "professional drawings" of our project; which I ended up needing to obtain HOA approval. I was expecting some facsimile of a blueprint or at least a CAD rendering, but instead, after multiple requests received some pencil drawings on graph paper with the barest minimum of information on it. Absolutely no work was done until the end of May. Very, very slowly some things were done. People would show up & work for a week then they would disappear for multiple weeks, leaving behind huge piles of rubble in our yard. We would complain to Mark multiple times for weeks before it was removed. We had a pile of pea gravel, 6' wide & long & 4' high right beside our driveway, spilling into the driveway & sidewalk for over 5 months. All thewhile asking them to remove it. This whole project had a draw schedule for payment which, from day one was never followed. Every time we were asked for more money, it was presented as a situation of, 'we can't move forward without it & as soon as we get it, we will make huge progress '...the progrss never happened. Then, a year later with only $3000 left on the job, which is to be paid after we pass final inspection & the job is complete; the stone work is not complete, the room is not complete, & the patio & pergola have not even been started. At this point, we are ready to higher someone else to finish the jobs. Christmas of 2019, Mark promised the room would be done by New Years. I was not. After we fired them, we were left with a room with failed framing permit & failed electric permit. We've had to hire an engineer, electrician, & 3 other separate companies to fix & finish what Legacy messed up. We are now paying out 1/2 again as much as the total original cost of the job to get it fixed. I contacted a lawyer today to start the process of litigation & the lawyer had already taken action against Legacy on behalf of another of their customers & informed me that Legacy has filed bankruptcy.

    Peaks N Valleys

    Peaks N Valleys

    1.0
    (2 reviews)

    Incredibly shotty work and poor customer service. Refused to accept responsibility for damages…read morecaused to window as they chucked old shingles off the roof. Refused to replace rotten plywood, saying it was "just a soft spot," and we could "brace it from inside the attic." Attached the dripedge with common T50 staples (against IRC code). Cut shingles too short (also against IRC code). Cussed me out on the phone when I tried to address the problems with them, given that we are still well within labor warranty. The owner Subankia Edminster (Carpenter) also likes to put up 5 star reviews for her own business or have other Carpenter family members add 5 star reviews to raise review stats! :x

    Peaks and Valleys installed a new roof for my husband and I 3 years ago. They damaged a window on…read moreinstall and refused to take the blame. Clearly roofing shingles with nails had been chucked off the roof, scraped the glass and cracked the casing. EVEN THOUGH there was no damage before, damaged now after you AND we had given you a tarp and boards to protect our property with?! :/ OK Peaknvalleys.... NOW we discover, as the entire dripedge and gutter are falling off the house. They used a staple hammer that dented the dripedge and damaged the fascia board underneath. So whatever weak staples were there, half bent and broken, have let loose of the now rotten fascia board...all because they didn't want to do this properly. I set up a consultation as this roof is supposed to have a lifetime warranty, two young men came out and told us it is not their problem. I called again, dissatisfied with the answer I have received, knowing their company did not complete the job properly, and Jim hung up on me, refusing to allow me to speak to the manager. When I finally got ahold of the manager, it became clear why I was having so much trouble. These is a scam. The manager screamed at me for treating her employees so poorly. I HAD questioned the competency of her workers, but who wouldn't?? The dripedge was supposed to be new with all new roof and is dented in several spots, with so many bent staples in it, that is it clear they either A. Chose to ignore an already bad fascia board OR B. Didn't ensure the fascia was properly nailed into place before they tried to nail in the dripedge with their weak T50 (common household) staples!!! Well, the manager/ owner allowed to me to introduce myself, before she raised her voice at me and hung up on me as well. Don't go with this business. They offer a warranty that THEY DO NOT HONOR!! And the level of incompetence is UNREAL!!!!! If I could give them a zero, I would.

    Bergstrom Home Improvement - windowsinstallation - Updated July 2026

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