Staff very honest. And they do auto detailing of interiors! I was very grateful to find out about…read morethis place; I thought I was going to have to go to Northampton for that!!

Get your car detailed here. This guy is amazing. I dropped off the most horrible auto ever dragged…read moreinto a lot and he made it fabulous for the same price as other folks. I've had other Berkshire places do "a clean" for more with less result. Great experience - will do it more often to avoid the punishment feeling of the job next time.

took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

Really impressed with Tony G and Flynn Audi yesterday. Had to get a last minute recall done on my…read moredaughters Audi, and Tony squeezed it in on a tight schedule. Not only that, but the car was washed and vacuumed for her when she picked it up. Great service for a first time customer! Thank you!!

My wife's 2026 Grand Highlander had a close encounter with a deer -- spoiler: the deer won. But…read moreCharles Harrigan, Rick Martin, and Joe Tracy at Haddad's Collision Center in Pittsfield, MA worked such magic that I couldn't tell anything had happened. Done on time, great communication, and shined up like new. If your car ever loses a argument with local wildlife, these are your people. Highly recommend! ​​​​​​​​​​​​​​​​

They did all the work- contacted the insurance company and handled all of the paperwork Prompt;…read morefriendly; professional service Car looks brand new Excellent work!

Just bought a beautiful 2014 Jeep and it was such a smooth process, Wayne was absolutely wonderful…read moreand easy to get in contact with!!! Highly recommend!

The car that I purchased from here was an absolute nightmare. it was an older car but the amount of…read moremoney I had to put into it, vs the price I paid was absolutely absurd. With all of the issues this car had should've gone 3k, I paid 6.5k and was still paying it off when it died about 3 years later.

Saw a vehicle I had been looking For many months show up on their website... I spoke to Zach and…read moretold him I wanted it, and asked for some information for my lender. Everything was handled properly with excellent communication. My lender was very picky and they handled it all with no problem. I gave them the deposit over the phone, and they took care of getting this beautiful used car ready for sale. We scheduled a meet up for the following week, and they drove the car to NH and met me at the town clerk so I could register it. Easy in every way possible. Thank you so Much Zach & team...! Love my used Golf Alltrack already.

Drove an hour and 10 minutes to get there for when they opened having a very specific used car that…read moreI was interested in. The salesperson Martina was great. She was very helpful and did not pressure me to buy the car. The problem was with her manager. I asked to take the car out for a second test drive and his answer was that the car was going to sell (multiple buyers interested) and he would not allow me to test drive it again. Was a long drive to get there but I drove to a different dealership and bought the same model from the second dealer. Not the way I would treat a customer who had driven a considerable distance to try to buy a car from me. I can't recommend Audi, BMW & Volkswagen of Pittsfield, after the way I was treated by the business manager.

They were very nice on the phone. Great with Saabs. I recommend them for anyone especially with…read moreSaabs very good experience! Ty for your expertise

If you have a Saab, this is the place to take it. My ten year old car (new in Saab terms) went in…read morefor its annual "physical". John and his team found little things that needed attention. These were items a general mechanic likely would not have found and, if they did, might not have the corrective parts. Not only did Performance have the parts, but they were reasonably priced both for the part and the labor to install it. An example was a windshield washer nozzle that was about $18 installed. I want my 2011 Saab to last a lot of years. With Performance Automotive it will.

If you want to be frustrated, then use this dealship. Since purchasing the business from Flynn's,…read morewe've had one disappointment after another whether it was the serice or parts or finance departments. They are good at one thing though - not returning calls. Most recently we wanted to purchase an extended warranty for our Audi. On the first call a message was taken by the operator, but I never heard back from anyone. On the second call I was transferred to the finance manager, but needed to leave a voicemail. Never heard back. On the third call I explained the issue to the operator who transferred me to the general manager. You guessed it - voicemail and no response. It's been three weeks. Reviewing the service faux pas will be another time. Not only did thiis dealership lose an extended warranty sale, but they also lost any future business from us. So much for being a loyal 20 year customer. Guess we'll be traveling to Springfield or Albany.

Terrible service which I reviewed. The service manager asked me to call. I did 4 days ago. Still no…read moreresponse. This is not the Flynn's Audi-BMW that was friendly and reliable.

Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

I just recently made my second purchase through Berkshire Mazda. a 2023CX 30 Turbo with 17,000…read more after having the vehicle for 2 weeks, I got a close on the dash saying the driving light is out. called the dealer and made an appointment and in the mean time I heard a humming coming from the front end. so they look at the car, say they will pay for the wheel bearing but not the driving light and all the plastic splash guard that's missing because it was in the body shop 1 month ago, now I have only owned this car for 2 weeks. and nothing on the car fax about any accident. After getting caught in their lie, they agreed to pay for all damages. The service guy, and the mechanic were very professionAl it was VERY upset that they withheld the info about the accident. Now I'm bringing the car back again 2 days later because the humming noise is still there!!! I missed 6 hours of my hard earned personal al time to take care of this mess, and I do t feel Mr. Salvie really gives a shit!! Sales never reached back out to see how it was going....don't think I'll be buying from Berkshire Mazda again!!!!!!

I have found them to be always reliable and prompt. Never had a bad experience. Always my first…read morechoice.

WORST EXPERIENCE EVER!! If I could rate it a ZERO, I most certainly would. 10 months of having my…read morevehicle at Berkshire Performance and they only fixed one out of the three requested repairs while creating two new problems, one being major. No quality control, told me my vehicle was ready and each of these particular three times they let me drive off without fixing my vehicle. That's in addition to at least a dozen times the owner said my vehicle would be ready only to show up at the agreed time to leave with another excuse and a future date of completion. I paid cash and the owner hasn't responded to my multiple requests for receipts or invoices that show worked performed/payment received. Don't pay cash without making sure work is done, done properly and you get the paperwork to prove it. I've been in and around dealerships and repair facilities for the last 20 years and this is by far the worst experience I've ever been a part of or witnessed. The owner is a nice guy and all but he really let me down with his lack of quality control and accountability. Many more examples of unprofessionalism that I'd be happy to share with anyone considering using their services. 11/1/2025 Update to review... multiple people have since contacted me to inquire about my experience and to share their similar horror stories dealing with this repair facility. Don't do business here, but if you do, don't pay with cash and always demand an invoice before payment is made.