I never thought I'd be excited to write a tire review, but as a female-identifying person, we're…read moreoften the target of bad practices and outright lies when it comes to most things car related. That being said, my workplace gets a discount through Tire Warehouse, which is what initially brought me in the store. I loved that I could book an appointment online through their website (a must in 2019 in my opinion) Despite not such a great exterior, the inside of the store is clean and I was promptly greeted and checked in. They put my tires on within a half house so I decided to hang out while they did it. Workers came in and out and all greeted me and even cracked a few jokes with me. I got into a discussion about women and car repairs/needs. They let me know that they're organization's culture frowns upon that and that they don't work on commission, so there's no pressure to do any unnecessary upselling. Getting new tires isn't everyone's favorite activity, but Tire Warehouse makes it as pleasant and fast as they can. I'll be back and recommend you go there as well. I paid about $700 for brand new, top of the line, set of tires and labor.

Great service, freindly and fast. Very busy place but they move right along. The only drawback, fox…read morefake right wing news on their TV and evidently a trump person. Otherwise, quality repair on tires service.

Always very helpful and friendly staff. Service is quick…read moreand they can almost always fit me in within a few days after calling. Don and his team are great!

I had a nearly flat tire Friday afternoon before Christmas. I was alone and so scared I wouldn't…read moremake it to Pittsfield Tire. They were so kind and calming. They repaired the tire and adjusted the pressure on all my tires so reasonable and cheerfully, I can't thank them enough. This is the second time they rescued me. Last time it was an oil change light that came on, just before I was headed to Boston. Again, they came through. They are honest, reasonable and so accommodating. Many thanks to Lou and his wonderful crew!!

Quality service. Great value! Never have had a problem,…read morealways helpful, Thank you Scott!

Excellent service; positive experience. Got in quickly as serious safety issue with brakes not…read moreworking. Further explored and got at root of problem from codes stating faulty vacuum pump and determined blown brake line. Fixed / replaced within a few hours and saved $ from having to purchase new vacuum pump if not investigated. Have taken past cars to them and have always appeared reputable and honest, not trying to add on or take you financially. Speak with you decently.

Deceptive, dismissive, and unprofessional business practices appeared to be used in failing to…read morehonor a tire warranty. In July 2025, I purchased two Milestar tires based on the strong recommendation of their staff, who assured me they were great tires and that they used personally. As a long-time customer and female senior citizen, I trusted them. After only 13 months, the tires are so severely worn that they will not pass inspection, providing 30% of their advertised 50,000-60,000-mile lifespan. When I sought assistance on the tire warranty on three separate exhausting visits, I was met with hostility by the front desk gal, blamed for the tire failure, and given shifting explanations--including vehicle weight, alignment, and possible mechanical issues -- none of which were tested or measured as proof. While I have multiple items in my minivan, they are not heavy and only equal weight of two additional adult passengers in a 6 seat minivan. Additionally, the terms of the warranty use were never shared before I bought the tires or at point of purchase. They are asking me to comply to warranty guidelines never discussed previously, now that I need to use the warranty. I was only told to keep the receipt to use the tire warranty, so I did. Those were the only expressed terms. To make matters more stressful, the front desk gal actually yelled at me, saying that I must have driven too much. However, she also stated they no longer sell Milestar tires, making a possible admission to the product's quality. The owner of a nearby auto shop who has also worked on my car stated last week that Milestar tires were "cheap, shitty tires that quickly wear out regardless of a car's condition." They also failed to write the odometer reading on my tire receipt needed for warranty with Milestar. It appears that they may caused the warranty to be void due to their unprofessionalism yet are blaming me, or so it seems. Milestar tires have bad reviews, that these tires wear out prematurely, yet were recommended to a female senior citizen, and were familar with my car and it's contents when doing so. The Route 20 manager then offered replacement General Altimax RT45 tires at what he described as a "good deal," but the price was higher than what I found repeatedly on-line, offering no meaningful deal or resolution whatsoever, which appeared to be deceptive. Goodyear tires I bought 3 months prior the Milestars are still fine, therefore, but the Milestars wore out. They stressed me out so much. Unkind, unprofessional mistreatment of a female senior citizen struggling to pass a car inspection with flimsy tires they raved about a year ago. I never received a copy of any tire warranty terms at the time of purchase. Dissappointed.

Circling the drain service-wise. Could have done serious damage when they skipped over tightening…read moremy spare that they put under my Highlander. I called to say I was on my way back so they could finish the job correctly and that I would arrive as close to closing time as possible. I arrived at 5:32 and the shop was deserted-I guess it didn't seem too important to them

Came in with a flat tire at 6:45 pm. Jose and team took care of me as soon as I got there for an…read moreaffordable price and I was out the door by 7:15. Will definitely be my go to spot for all my cars needs.

Huge shout out for fixing my car today. Honest, kind and…read moreknowledgeable. Good pricing, and I was treated extremely well. As a girl I always have anxiety going in to anywhere with my car, the dealer completely screwed up and caused me a huge headache, and you guys fixed it for me. Thank you so much!

Tire pressure sensor showed loss of air in a tire. Went in because I was going out of town over the…read moreweekend. They fit me in and carefully evaluated the tire. Very polite and thorough- even the bathroom was clean!

I bought four new tires at Mavis in Pittsfield, Massachusetts. I also did a wheel alignment and…read moreother work as well including shocks. They seemed pretty good except that when I brought my car back home to New York to do my inspection the mechanic there said I needed new tires. My tires that I bought at Mavis about two months prior were already boiled on the inside. The mechanic in New York said probably whoever installed the tires didn't do the wheel alignment. I've been chasing Mavis since September 2 and the corporate office people keep brushing me off and telling me some imaginary person is going to give me a call and they never do. Stay away from this and all Mavis branches. Especially to buy tires unless you like buying them twice.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.

I dropped my daughter's car off in the morning to be assessed for a problemthay was preventing it…read morefrom being inspected. By 10.28 am we had a detailed list of the tests that were performed with an exact breakdown of time, cost, and GET THIS....PICTURES. Yup, they attached pictures of each issue they need to fix and described each in detail. You then got to go through the proposed project and approve what you want to be done and what you want to hold off on. I'm from a small town and I certainly have never seen this before and was impressed. Yes, it is expensive but one can expect that when you have a foreign car. No one goes into purchasing a foreign car thinking it will be cheap to fix if something goes wrong so we were not surprised at all by the cost. In fact they did come in a little bit lower than my husband and I anticipated. All in all, we would highly recommend this auto repair shop and will be happy to return to get our car taken care of by them.

Owner has a bad attitude and doesn't want to do real mechanic work because he knows he over charges…read morefor everything and doesn't want people coming back calling him an a hole because it isn't fixed right. Just wants to service the upper class demographic so prices are hardly questioned. If you want to pay $150 for a $15 dollar part that takes literally 3 minutes to install, then this is the place for you.