The everyone at BHR are engaged in providing the absolute best care that they possibly can. When an issue comes up, there is always a kind, responsive staff member ready to go the distance to resolve it. If you're looking for a nursing home for your loved one, BHR is an excellent choice. read more

Very poor to non-existent care. I am surprised Medicare gave it a 5-star rating. I would not give it one. They are extremely short-staffed. I would not use this facility again or recommend it to anyone. read more

I came from out of State to visit a relative this past weekend. Overall, I have to say that I was just mortified. Maybe all nursing facilities in Vermont are in this condition, I don't know. Even the windows were so filthy the patients can barely see out of them. Would you please have your cleaning staff clean them? The screen was broken on my relatives window as well. I am sure they are understaffed like so many other places; however, I cringe to think that a relative is in this place. On a bright note, I met a young lady at the front desk and I dealt with her on three different occasions. Her name is Christine and she could not have been more helpful to me concerning my relative. She truly was caring about my concerns and went out of her way to help me. You are fortunate to have her. read more

If I could rate this minus five I would. Care is pathetic. I checked my husband out after one day. Call buttons are a joke. My husband laid in urine. The bed was something I wouldn't let my dog lay on. No doctors administrators or physical therapists work on weekends. My husband called me at 4:30 in the morning and said I have to get out of here or I will be dead by Monday There are rat boxes out front dirty masks laying in the mulch. Hell no. My dog wouldn't be safe there read more

Recently I suffered a broken foot /ankle ,and needed care and p.t.. I was offered three choices of skilled nursing facilities.Im glad I chose Berlin . I not only got excellent therapy/ care and the staff was so supportive and friendly. I had a long recovery there and friendly interest and humor helped me not to be depressed. When first there when I could not walk or stand unassisted.,when I needed help, staff came promptly .so I didn't become anxious. I felt real affection from the staff ,and I certainly came to love many....most .laughed at my inability to remember names...correctly The only drawback ,and one that made me think I'd chosen wrong was meals . Noted my allergy to onions on meal tickets Really only thing I could eat was breakfast.beyond the poor quality of meals there were onions in almost every dish . I was told,"that's the way of the world " I'm not a fussy eater and I've never been anywhere that finding food without onions was a problem . It was explained to me ,when the chef was coaxed in to speak with me ,that corporate prescribed only their menus could be made .That the kitchen had no choice but to follow those recipes (.?) So ,as far as the chef was concerned the matter was settled.so for two months I mostly ate the alternative salad .until two days before my discharge ,I was consulted and dishes without onions were made ! I spent thanksgiving in rehab ,and as we all know thanksgiving is an eating holiday. I only mention this to elicit sympathy. So as wonderful as the medical and physical therapy is and activities and business office and housekeeping and the the women who transferred me to and from doctor appointments is wonderful! But ...unless you love onions and indifferent cooking you might have a similar experience. read more

EXTREME disappointment! This place is a complete nightmare. The FIRST night our grandfather dealt with humiliation, disrespect, he was severely under minded, and the staff had a complete disregard for his needs. The have a horrible attitude there. The only positive thing Is the nurse he had during the day. I cannot imagine what the people that cannot speak or have a physical disability, do not have an advocate, or cannot care for themselves go through on a daily basis in this facility. Our grandfather CAN speak for himself and care for himself and was treated so poorly. Im only thankful that he could tell us some of the things that were going on there and we could also speak on his behalf. read more

My mom has been there for about a week. She has no complaints about staff, service, physical therapy. My sister is there with her to oversee all aspects of my mom's care, as she has been in and out of hospitals for the past month. She toured the facility prior to mom being admitted. No concerns were observed. She is/and is very critical and she has not reported any problems. I may change my rating in the future. For now.... read more

Nothing has gone well since parent admitted there in spring 2018. Never clear she was NOT coming home, had to hear it from her primary care doctor's nurse instead. No one answers the phone on A-wing. Everytime I show up, my parent is dressed in someone else's clothes (new clothing that fits and parent likes provided.) New TV stolen. Hair services billed to account despite scratching it from the form, along with an oral discussion with Janice stating hair services needed to be approved by me as payee. Rehab appears to be part of the scam, including billing for speech therapy, when Poligrip for loose dentures was what was necessary. Did not seem to try very hard to rehab the arm strength issue. Seemed once in a wheelchair, did not want to make her mobile via walker again. Based on past experience with nursing homes, rehab has turned around issues stemming from lack of movement for long periods of time. This facility on this wing just sticks you in a wheelchair. Time lost from using a walker to being a wheelchair was just three days! They had six weeks of ineffective treatment before Medicare cut off payment. Now parent is stuck there because instead of three days not using a walker, we are now at more than two months. I would advise anyone with a parent sent to A-wing to be over there to observe PT services, and really question to make sure rehab is being done. read more

I was transferred to Berlin Rehab from UVM Medical Center in Burlington,VT. I was there for about 3 weeks with a wound vac after major surgery for a life threatening medical condition. I live in northern California and have required several major surgeries with rehab in recent years, so I have something to compare my experiences. I was pleasantly surprised with the level of care and especially, with the quality of rehabilitation. Most nursing homes, where ever they are located, struggle with staffing issues and with maintaining the quality of care. This facility had many of the same issues, but overall I found this facility to be well organized and well run. The food service continues to be problematic, although there was some improvement in the last week of my stay. I was there during the month of July 2019, so I am sure there were probably staff on vacation during this time. In general I found the staff, in all sectors, to be friendly and caring. I walked around other parts of the building, which seemed to be less favorable than the rehabilitation wing. I would highly recommend this facility for rehab. I had a very good outcome, and I believe the attitude of the staff was beneficial to my full recovery. Come for the rehab, not for the food. Come for the caring attitude and for the positive atmosphere ! read more