I am always so pleased and impressed with the care & services provided at Mayo. The culture of…read moregenuine caring is evident in every department and every employee.

From the owner: Mayo Healthcare in Central Vermont has seniors covered with four levels of care - residential care,…read morememory care, rehabilitation, and nursing home or long-term care. Our award-winning and licensed nursing staff provides state of the art and expert long and short-term care. Our staff offers a compassionate and supportive environment with individualized plans aiding seniors in improving their quality of life.

I was in rehab for nine weeks. The first week was rough because of my broken knee. The staff was…read moregreat. I met wonderful nurses and LNAs from the U S and parts of Africa and the Caribbean. Most of them are traveling nurses and care assistants. It's not easy working 8 , 12 or 16 hour day. They work so hard to take care of their patients then they come back and do it all over again. The PT and OT staff are really good in understanding your needs for success in rehabilitation. Love , hugs, and a grateful heart to all who work at Burlington Health and Rehabilitation.

I am a hospice RN. I had a patient at this facility who had bone cancer, which is extremely…read morepainful. Had to move the patient out of the facility on an emergency basis because they stole all of her morphine 3 times in 3 days. Yeah, she could not get any pain relief from bone cancer pain because the nurses kept stealing it. The nurses are also well known for drinking on the job so heavily that they pass out in the parking lot.

I had a steroid shot in my hip. The whole experience was great…read more The nurse and x-ray technician--I'll call them M and M respecting their privacy--were supportive, reassuring and professional. Dr. P-- also anonymous for privacy--was quick, efficient and also highly professional. Everyone explained what was going to happen and what was happening. The procedure as painless emotionally as well as physically. Thank you all.

Absolutely horrible care. Went in with a freshly dislocated shoulder and got offered ibuprofen from…read morean alleged doctor. Having dislocated my limbs multiple times, I know from experience thats not going to touch the pain. Doctor offered x ray for a tissue injury. X rays do not provide beneficial medical data for tissue injury. Left with out even bothering for the over priced Tylenol. She did manage to needlessly twist and wrench my arm though, so at least im in more pain then I left. The only professional was the desk staff and security. Good on them for being decent humans. The alleged PHDs could use some training and empathy.

I was in the rehab section for 2 weeks, They first thing I experienced there were 2 of the nursing…read moreaids that were repositioning me sing a version of " Fly me to the moon " as they used the draw sheet to move me up in the bed, the version of the song they sang was of their own making " fly me to the moon ,right through the wall " then one of them proceeded to place his arm around the back of my neck where my surgery was. he leaned down very close to my face,so that all i saw a a white teeth grin in the darkness. he said "so thats what wrong with ya, after I told he thats where my surgery was. Then to top it off he went to place the pillow behind my head but pretended to start to place it over my face ,I remembered this because I lifted my hand up trying to protect myself. then they left , I didnt feel safe telling anyone about this. the follow items were not just one off but overall behaviors by several of the nurses. ! roughness with the patients, example one nurse giving you meds then all of a sudden another one trying to give you eye drops without them even saying anything. while the other one is shouting look up look up. 2 I was told a few different times the nurse would be back to do a procedure only to find out t=after waiting more than a hour just to find out they went home!! 3 during meds round ,my room mate wanted to know what a pill was that she was given, only to be told by the nurse they didn't have time to tell her and just to take it 4 waiting many hours to have a procedure done ,then without warning they come in and because I wasn't in bed (which would have taken 5 secounds ) THEY LEFT !!!! they did come up back after I was yelling loud enough to wake everyone up. 5 I wanted to see the PA , 3 separate times only to be told he went home ,and the other one on duty also went home ,strange, I finally ran into him in the hall and asked him my question. Although there are a few other things,they are mostly annoying .

Heather Curtis, and her team at Curtis Care, provided care and concern beyond my family's greatest…read moreexpectations. We hired home care workers to provide meal preparation and driving services and generally assure that my relative was safe. His condition was deteriorating but he wanted to maintain as much independence as possible and be in places he loved. But we received far more than that. Workers responded to his desire to 'explore' the area and look for new places to sit each day. She helped him move residences. We received comprehensive reports of the visits on the family home site; listening to a description of his day and changes in his condition was helpful in deciding how to proceed with care. We received phone calls when there was a concern that the workers thought needed to be addressed quickly. Phone calls often lasted for 30 minutes. Heather was willing to deal with several different members of our family. She responded quickly to emails from the family.With great skill, she communicated when she thought additional assistance was needed, when John's condition was changing, when she thought he needed a different level of care. Heather cared about and respected John And I am confident he knew that and benefitted from the sense of being treated like a person, not a patient. She was our eyes -- and we got 20/20 help. I cannot find words to thank her or to recommend her. You will not be disappointed. Thank you Heather and team.

From the owner: Home care service provider, offering physical and cognitive assistance and supervision,…read morehousekeeping, meal preparation, errands, appointments, and transportation.

Had a procedure done yesterday. Nursing- incredible, caring…read more people who are understaffed, yet they still get the job done regarding pre-op. ALYSSA doesn't mess around! She's quick, yet meticulous. Definitely a leader! DARRIN Has the best nurse personality while maintaining professionalism with his sense of humor and ability to empathize. JENN She was able to find a comfortable vein for my IV. Her phlebotomy skills are on POINT! SURGICAL SERVICES DON- Please keep hiring great nurses- your staff is wonderful, but I've learned how to study body language for a hot minute now; as I continue forward with earning my master's degree in counseling. Your staff is incredible, but clearly overworked. Do anything you can to keep them on staff. I highly suggest that Alyssa be included within the hiring team, and that her input be genuinely considered. She has prepped me twice within the last month. She really knows her stuff. This hospital is beyond blessed to have such caring nursing and support staff. Dr. Trevisani, Dr. Calhoun- They're quick and to the point, you're under anesthesia, then, BAM! You wake up and get a thorough description of their findings. The team in gowns- I didn't get your names, but you all have great personalities and taste in music! Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness.

Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even…read morethough they were packed and understaffed. can't say enough good things about these folks. And I live in the NEK! Chose to go here over UVM!

absolutely disgusting place!! at the moment an 82 yo man is having part of his foot amputated…read morebecause they left an infection untreated for days!! no contact for 3 weeks because we got upset because a nurse was nasty, belligerent, condescending, argumentative and defensive the first 5 minutes of family being there, yelled and then went back in to man after family left continued to yell and berate the guy!! man arrived with hives from neck to knees f+b yet they made him endure it without contacting the doctors, zero contact when infection he had at hospital reared its head again, no contact with family nor doctor when second spot in new place opened, no treatment for three days...sent to hospital with no contact, now losing toe+ 3-4 hours of surgery because of neglect. he was complaining about lack of food for a month...new doctor doing surgery said he's malnourished!!! what 5 weeks in hell will do!!! shut this dump down!! levi dufield-nursing supervisor's response..." i'll remind you he's fully capable and could've called you himself "! i reminded him they were getting paid to take care of him and failed!! please call and express your ire! genesis is known for this but never gets shut down, just kill and maim people

My brother John H , age 74, has been at the Laconia Facility for over 2 years he has diabetes and…read morehas received very good care. I live 800 miles away in the Alexandria Va area and stay in close contact with both John and the Laconia personnel that manage the facility and nurses that attend to John's direct medical care. I was concerned during the COVID period with some of the stories we heard about nursing homes ; but , Laconia did a great job of keeping people safe (both residents and staff). Laconia had good procedures in place and required that everyone follow them. John had some medical problems that he needed treatment for and the nurses would call me and let me know when things changed. On occasions when Laconia staff felt John should be seen at a hospital they would call me , and have him transported to the hospital. Laconia management would let the hospital know that I, as a family member, would likely be calling to check on John. I would call the hospital and with Laconia help ,developed a working relationship with the hospital staff and treating doctors. With regard to care I was very satisfied with the care John got , the Laconia nurses would follow closely what the hospital doctor would put in place. The Laconia procedures allowed for good discussions between myself, John, the Laconia nurses, and staff. Laconia also initiated Zoom calls which I was ask to participate in and did , so I could see the care givers , my brother and his progress. My impression of staff is very favorable. However; all large health care organizations need a mix of experienced people and young entry level people often ask to do menial tasks. Some of this group have not yet developed favorable communication skills. My brother had a problem with one entry level person , we discussed it with the Laconia management and it was immediately corrected. Many staff members have been there a long time and are both knowledgeable and dedicated and very easy to work with. William H

I have had 3 or 4 visits to this establishment now, and my PCP is Dr. Jordice Corey. Dr. Corey is…read moreabsolutely fantastic and goes above and beyond. The other staff are also very friendly and efficient