I had a lot of hope my experience with this place would prove to be worthwhile. I genuinely wished…read moreto be a long term customer, if the service was trustworthy and quality. Unfortunately, that was not the case. My tax preparer was Leonard Gbekie, he started friendly and then afterwards was not respectful. Refused to answer my calls, was continuously unclear. Then after l asked for a call he ignored my request and proceeded to text me. Then after I requested once again the next day he proceeded to respond condescendingly. And further refused to clarify. As a member of the military, I do value clear communication and promptness. Both of which Leo failed to meet. I asked for my documents back and to discontinue business with which he responded by further trying to speak down on me. He was what felt like continuously rude, inconsiderate, and unkind. I genuinely would veer away from doing business with their company. Do your research and take your business elsewhere. I paid almost $1000 dollars for my taxes to be completed and the service I got was absolutely awful. Do not make the same mistake. Update: I was willing to leave this review and leave with my refund and move on. But upon stumbling across Mr. Gbekie's response which felt dishonest, I believe more details are necessary for my honest review. I want the truth about my experience to be shared His response felt like an attempt at discrediting myself, misguiding others, and trying to save face. One thing I cannot support is anyone or business I feel is dishonest in any form. Accountability is what I value and respect, that was not given to me here with this business. At every step I tried to be communicative, understanding, and kind. I was never late, always respectful, and very clear in communication when he unfortunately overstepped a boundary. I did not threaten him once. After repeatedly letting him know he had burned our business relationship and lost my trust, I repeatedly asked for a refund. He was acting shady and refusing to do so. At that point I let him know I will 100% get law enforcement involved in order to right the situation and protect myself. Below are simply texts indicating how I communicated. I was polite, short, and sweet. And then once my trust was lost and I found myself having to explain information based on what I perceived as his lack of understanding and distrust-worthy behavior. From changing hours listed on their google, to forcing me to text in the first place, to talking down on me. Lots of what felt like condescending, and shady behavior. My text responses are reflective of the trust that was there and then shift once it was lost. Anything else perceived in my messages is purely up to speculation to the reader. But as far as my intention in these messages are simply to show the truth of how I my texts changed based on trust as well as me repeatedly asking for a refund. This review is in no way meant to dissuade future customers, or to put down Mr. Gbekie's character. Simply to outline the truth of my experience and perception of him. I personally will never conduct business with him as I feel he is untrustworthy. That is all. Form your own opinions and perception of him with your own experiences.

The Owner and workers of this Business they very very professional in Tax preparation and they…read moredon't cut corners in professions and they also take their time in explaining your tax to you. This are well civilized individuals and they don't with their clients information, Let them take care of your taxes issue today and you will be glad you did.

Amazing service. Total Tax was very patient with my misunderstanding of information that needed to…read morebe submitted, and helped me understand a lot of the changing tax laws.

Patrice has been doing my taxes for the last three years. It's always reliable, easy, and…read moreinformative. She's also very responsive to my questions.

Helen has been doing my taxes for the past 3 years. She is truly a God-sent. She is a busy lady,…read morehowever, she always seems to get my taxes back to me in record time and is always willing to work around my schedule. She delivers A+ service every time.

Helen was very professional during our phone consultation. She gave me honest and thoughtful…read morefeedback that I much appreciated.

I've been a client of Mr.Buchanan since 2006 , he was a Referal . This black owned family operated…read moretax service company is professional , efficient and warm and inviting . Please go see Mr, B, if he is not available, his son prepares taxes as well.

I have been a client for six years. Always satisfied with their services. Give them a try you…read morewon't be disappointed.

I know Dam well that I'm not the only person that gets My taxes Done here. She's fast reliable and…read moreconvenient I've been coming here for three years

I had to get a last minute document notarized on a Sunday morning. Every business with a notary was…read moreclosed so I ended up calling brooks mobile notary. He picked up immediately and was very professional. He traveled all the way to my home in just an hour of speaking with me and notarized my document. Thank you for the outstanding service! I would definitely recommend!

Excellent service, very polite and fairly priced. Ms Brooks provided notary service for my mom,…read morewho was recently discharged from the hospital and not feeling well enough to go out. Would definitely recommend!

Excellent remote notary service from start to finish! The process was smooth, professional, and…read morevery convenient. Everything was handled with great attention to detail, and the quality of service was top-notch. Great value! highly recommend LexiSeal!

We were looking for a new income tax preparer and are so happy we found SNS America Income Tax…read moreServices! Mr. Shahid Qureshi was wonderful to work with and made filing our taxes a positive experience. He is very professional, and we HIGHLY RECOMMEND his services for your income tax needs.