Terrible customer service, should have known when they put braces on day of consultation. They have…read moreno bedside manner and are certainly not kid friendly. Have other children who will go elsewhere and I have opted to continue care and pay another orthodontist rather than return. The dentist that originally recommended her has now retracted this as well!

I'm Going to start this off with saying yes i once left a 5 star review not because i wanted to but…read morebecause i was asked to. This office is nothing but a joke. If you couldn't tell the "AMAZING" staff she once had is no longer there. After being an Assistant there for 2 years and a Patient on top of that do not waste your time or hard earned money here. There is so many things wrong with this office. I was only in Treatment for 3 months with Dr B and she stole my insurance money. So please find a different office this place is a ripoff.

WOW! I am so impressed with Kiefer on multiple levels. First, and foremost the professionalism was…read moreamazing. Secondly, they embrace kindness and want to include your child in their care, so they give them paperwork to fill out. This is such a key component to having children be responsible for their health and I was happy to see it. Dr. Kiefer is a professional and more, she wants the best for the patient and while orthodontics is pricey, she never pushed us to dive right in. As we have multiple children, they were seen and both given different plans. It's nice to feel that comfort in an orthodontist as I've experienced some that are in it for the money and not the treatment. She spoke to us in a manner we understood and adjusted her verbiage for my child. Her staff is outstanding and patient oriented, which is great, considering the lack of customer service these days. Her office is convenient, clean and once again geared to her clientele (mostly kids). There are crafts, Ipads, word searches, a coffee bar for parents and a kid bar with milk and water available. I really can't say enough about the office and staff, a true gem to find.

My granddaughter was visiting from out of state. She experienced a problem with her new braces so I…read morecalled our regular dentist who recommended we call Dr. Bob's office in Hamburg. They had her come right in and fixed the problem. Their kindness allowed my granddaughter to continue her visit without going 3 hours home to her regular orthodontist. Everyone in the office was so friendly and made us feel very welcome.

I went to Lehigh Valley Orthodontics because I was working for a short time in Allentown and my…read morepermanent retainer broke. I needed to get it fixed and couldn't go home to Wisconsin. It was the best experience I have ever had with an orthodontist. Dr. Bryan was incredibly kind, his staff was wonderful and they all went above and beyond to make sure I got what I needed. I would HIGHLY recommend Lehigh Vallet Orthodontics to anyone looking!

Great staff and welcoming atmosphere only add to the wonderful professional care that is given…read more Great job on the assessment and follow through as well as top notch aftercare. Overall, a wonderful and caring experience from start to finish. It is said that your staff can make or break you and the staff here definitely raises the quality of care to the next level.

When I had decided to go through the process of getting braces I had emailed a few places, Tighe…read moreOrthodontics was the first place to respond back. From that email I had a wonderful feeling about them. They were friendly, professional and caring. Setting foot in the office everything was confirmed. The office staff, Dr Tighe, they all just care about you wanting to make sure you get the best care and experience. They also take the time to learn about you so that it's not just another visit, it's a visit with a friend. I am so beyond thrilled with the results that I got. I couldn't be more proud to be a patient of Tighe Orthodontics. 10/10 would recommend.

Megon And the Staff are Great at what they do Always call me…read morethe day before my appointments I am getting older, so I need a reminder call Thank You Merry X-Mas Paul M. Longfield

To preface, this is my first time writing a review, let alone a negative one! After being a patient…read morehere for over three years, I'm done. Suburban Dental sells faulty products and is an unaccommodating cash grab. The office manager will not get on the phone to speak with me, despite making unreasonable financial decisions. Additionally, they provided incorrect information regarding my insurance coverage, argued with me and then dismissed me when I tried to explain that my insurance provided partial coverage--then required that I pay in full. As a sanity check, I called my insurance provider for a second time to confirm coverage, and then called Suburban Dental the following day to explain that I was creating a claim. The office manager then offered to create a claim for me. Their procedures do not make any sense; why did I have to go through all of this trouble to begin with?   To explain why I say 'faulty products': I've purchased three different retainers--not because I just adore retail therapy--but because they kept partially cracking upon removing them. Their retainers are a very delicate, thin piece of plastic that I am very careful with removing. I even asked their hygienists to show me how to properly take them out to prevent breakage. However, within approximately 3 years of owning them, the bottom retainer broke after having it for ~1.5 years, and the top retainer broke after ~2.5 years. As a comparison, I had a previous retainer from a different dentist that lasted over 10+ years and never had any issues.   To explain why I say 'cash grab' and 'unaccommodating': The first time my retainer cracked, I was charged full price ($225) and was 'conveniently' informed afterwards that I could have brought in the molds from when they first created them and only been charged a 'discount' of $125. Considering the fact that they created my retainer, had my molds on file and knew I was unaware of this perk, it seems this was a way to take advantage of a patient. Recently, my top retainer broke and I relayed this information to a receptionist who tried to plea my issue to the office manager, who refused to speak with me on the phone. Despite initially overcharging me and distributing a faulty product, I was told I'd have to pay another $125 for a top retainer. I feel that because both retainers cracked the same way within such a short period of time from simply removing them, they should've been accommodated for. For the $450 price point (I am now investing $800 into retainers), the quality of the products combined with the lack of professionalism and accountability from this management is unacceptable and arguably exploitative.     This practice clearly refuses to provide ethical, quality care to their patients. I'll be finding a different dentist, and I hope this message prevents others from wasting their time and money!

I have nothing positive to say about this Orthodontist or her staff. I have never in my life seen…read moresuch a lack of care or concern. Dr. Marcincin is an embarrassment to the profession and the staff is unfriendly, fake, unhelpful, and completely blind to the needs of the patients. I would always sit close to the reception desk to listen to how cold these ladies were to the staff. If you are considering braces for yourself or your child, do yourself a favor and go elsewhere. Go out of the State if you must, just don't go to this practice. The level of incompetence is off the charts. They only want your money, they do not care about you personally or the service they provide. Actually they are providing a disservice. The only service they provide is to other Orthodontists because sooner or later you will have to fine one to fix the mess made by this woman.

This orthodontist office is the best office out there! I've been going to this office for about 8…read moreyears! Mrs. Pinter is very kind and does amazing at her job and I have known her for 8 years as well! Laura is a very sweet dentist and I had a great time with her and I will never forget about her! Her kindness is contagious(in a good way) and the kindness you put out in the world always has a way of coming back to you!

Hands down!!!! Dr. Krause is our favorite pediatric dentist on the Eastern Shore. He is very…read morepatient, takes time to talk and explain things, our appointments are on time, his staff is very accommodating and they all go out of their way to make my kids feel that they are number one!!! His staff are some of the kindest dental employees that we have ever dealt with. In the 10 plus years that we have been @ Krause Smiles, our children have never dreaded or feared attending their dental appointments. He also has the added bonus of also doing orthodontic work, and a much lower rate then other pediatric dentists in our area. I would highly recommend Dr. Mark Krause.

My 3 yr old had to get two caps put on his teeth. Dr mark…read moregot nasty with me when I said I wanted to be back there. But I told him I would be anyway. ILL NEVER LEAVE MY CHILD ALONE WITH A DR. I DO NOT CARE WHAT YOU WANT OR WHAT THEY WANT. They held him down wouldn't let him get up DID NOT numb him fully. Did not even check to see if he was fully numbed. When he said he could feel it they didn't believe him and continued to hold him down until I snapped on them. I agree with previous reviews here on yelp. I'm very upset. Dr mark knew my son had a previous traumatic experience with a dentist. This was 100x worse. He is very high strung rolled his eyes at me when I asked to hold my son bc he was going to throw up. I'm so disappointed and disgusted with this place.

Omg, finally I find a dentist who is not looking to find some unnecessary work to do for thousands…read moreof $$$$. The office has an altogether very positive attitude and my Hygienist loves what she does, you can absolutely feel it! They are so accommodating as well. I highly recommend this office.

While I find the technical staff very good and have had only good experiences with them, and of…read morecourse the doctor as well. I agree with Antonia P. some staff members at the front desk, however, are very rude and arrogant and need better people skills.