Total discrimination! i am Caucasian and they refuse to help me. I used this doctor back in 2019 when I briefly lived in Alabama and everything went well. we moved back 4 years later and Tricare has slim pickings on doctors so I called Dr Swain again to get established as well as needing a medical clearance for a surgery in July. The lady on the phone was clearly trying to avoid me service even though I had already been a patient before. She continued to say things that clearly stated they didn't want my business. She kept telling me to call Tricare and find someone else and that I should keep my appt with a different doctor even though i told her it wasn't convenient for me. I kept asking her why they wouldn't take me back on as a patient and she kept dancing around the fact they had no intentions of taking me as a patient. They are accepting new patients as it states all over the web. I asked to speak with a manager and she put me on hold and came back to only tell me he same thing and said they would "cross that bridge" at a later date if they would or wouldn't take me on as a patient. This is utter discrimination and ZERO reason why they shouldn't want my business. Stay away! Racism is alive and well here!! I will filing a complaint with the medical board as well. read more

At first impression, I liked the office and staff. They seemed very knowledgeable and courteous. She did order alot of tests, however they did find something that i didn't come in for. Worth the time. Scott read more

At first I was very pleased with Mrs. Swain's personality and her nice smile. She is very easy to talk with and has a good bedside manner. Her staff are nice, though the gentleman who draws blood can be a little pissy. They aren't open on Fridays which always being the worst thing for me. I prefer to know before the weekend what is wrong with my body instead of having to wait through a 3 day weekend! I went in for an ear fullness and slight ache. The blood drawing man comes in, before I've even seen the doctor. I ask him why he's in there. He says the doctor wants my fasting blood work done. For those who don't know, that's your yearly physical blood work. I told him, "I already told the nurse that I ate already. I haven't even seen the doctor. You are not taking blood." He responded by telling me the doctor ordered it. Well, I repeated that he wasn't taking my blood, I haven't seen the doctor. He walked out of there reeking of attitude. The nurse came back in to ask again about the blood work. I finally had to get a little serious with them. I told her that I was on a time crunch and that I needed to get my ears checked , that's why I came in, and that's all that was going to be done. The doctor popped in within a moment, all of a sudden available. She said my ears had a little fluid on them and prescribed anti-biotics, just in case she said, even though she said there was no infection, and allergy medicine. I researched online and that's not the proper way to treat fluid on your ear. She over prescribes antibiotics and isn't up to date on medical practices of the last decade. They stopped prescribing allergy meds for that about ten years ago. They also tried to get me to have unneccessary tests done at the hospital on several occasions. They also called every month or so all year bugging me about having my blood work done again. I am 30 years old. I quit smoking a year ago. I eat very healthy and don't have an issue with cholesterol or high blood pressure or anything at all. No reason to harass a patient to have tests done. They also don't take credit cards or medical spending account cards. So, that sucks as well. I switched to my husband's doctor in Madison, Dr. O'Neill. He's much more knowledgeable. I've since moved my daughter from her pediatrician to him as well. read more

Great staff always pleasant and friendly. Dr. Swain is a knowledgeable competent Dr., very thorough. Although some may feel too many tests are performed, I'd much rather find issues before a problem occurs. She is very concerned about her patients and does what she feels is necessary for her to feel that she and her staff have fulfilled their responsibility to each patient. She will readily refer you to a specialist when necessary. The most thorough blood test result review I have ever had, every effort is made to ensure your health and to be proactive. How many of us want to be told to loose weight and lower salt intake? We need honesty, it doesn't always make us happy, but if someone cares they'll be honest with us even if we don't want to hear it. Both my wife and myself are very pleased with Dr. Swain and her staff. read more

This doctor is AWFUL!! The office staff is dismissive and unresponsive and the doctor managed to forget what she was seeing me for between the time she asked me to put on a paper robe and returning to the room!! This is not to mention that they forgot to send prescriptions to my pharmacy and they are constantly running unnecessary lab tests ( blood/urine) just to rack up billings! HORRIBLE! Do NOT go here for anything! read more

While relocating from California to Alabama, I used my sister in-law's doctor when necessary. I knew I needed to find a doctor who took the time to listen, yet was straight forward in their diagnosis. A new co-worker recommended Dr Swain. For the last seven years, wether I drove 10 miles from work or 30 miles from home, I have retained Dr. Swain. She is extremely knowledgeable. She tells you what will happen if you don't correct an unhealthy habit. Most importantly she takes the time to listen. Lately the office functions have gone to an almost digital record keeping system, which allows a much quicker check of previous visits, and the electrical transfer of perscriptions. Dr Swain also has recommended excellent specialist when they were needed. She goes over the results of blood work, and findings of those specialist. Her care is extremely comprehensive. I highly recommend her and her staff. read more