I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

The staff here is very professional, and they go way out of their way to accommodate you, and if…read moreyou need any jewelry repaired, Bundy's is the place to go, you will be satisfied with their work.

i Love these men. They do it all... They Keep my engagement ring happy & replace diamonds when I…read moreknock them out & she's sad (I'm horribly tough on jewelry); they add charms to my bracelets when I find new ones; they helped me design a ring & made it for my hubby anniversary gift; and they're super sweet to work with!

Outstanding and professional service. Took in a watch for resizing. Highly recommend.read more

I just got my engagement ring resized here. The owner (I am so sorry, I cannot remember his name)…read moredid an amazing job. I can't even see where it was cut to make smaller. I am beyond happy with the job, and the price. The owner wanted to make sure the company I got my ring from didn't already do free resizing which I thought was very considerate and genuine. Really nice guy and really fantastic work!

Let me start by saying I had the best experience shopping at this location…read more My fiancé and I came in just to look with no intention on making a purchase but the sales associate(Fabra) was so pleasant to work with, she was attentive and patient with me because I really didn't know what style I wanted. After finding my perfect ring, Fabra told me that she wanted to be my personal jeweler and if I needed anything to call the store to make sure she would be there and she would personally take care of me. Needless to say, we purchased my ring. I will never forget what a pleasant experience Fabra made for my fiancé.

I stopped by Jareds on Rivergate Parkway, Saturday morning, April 30. Was immediately greeted by a…read moreyoung salesman, I was there to have a Michele apple watch band sized. He was so pleasant, conscientious and professional - on a scale of 1-10, this experience was a 11. Thank you for great customer service.

Howard, owner, jeweler, watchman and Tennessee born and raised has been at this same location for…read moreover 40 years ... how does that happen? It happens when you take a talented proprietor and mix it with great prices and good customer service. As others say don't let the basic exterior fool you (and don't step in the hole in the floor)! Wifey and I needed a watch band replaced and a few batteries. Howard replaced while we waited and we had a great conversation (with photos) about his history, his dog, his grandkids, and his farm. The work was great - watch battery price was $6 or 3 for $15. That is a darn good price! We left with a smile on our faces from the friendly chat and all watches ticking away. I highly recommend D & L !!

This jeweler is excellent. He is probably the best deal in the city for getting a New battery put…read moreinto a wrist watch, only six dollars for the battery with installation included. Staff is conscientious enough to always wear a mask. They are excellent at repairing classic or antique watches and clocks as well.

A few nights ago I discovered a crack in the shank of my antique engagement ring. The shank (the…read moreband section of the ring) was replaced three years ago by a jeweler near Franklin. Feeling sickened by the idea of taking my ring someplace for repairs (and worse at the thought of losing it if it broke) i decided to take it to Village Jewelers because it is so close to my office. I dropped it off in the late afternoon and they told me that it would be ready at 3pm the next day. They also told me that repair on the shank would be $25. They did not pressure me into buying anything or having anything else done. I called at 11 the next day and they told me it would be ready in 15 minutes. That was fabulous. When I got there we discovered one of the small pave diamonds had fallen out as it was near the crack. They didn't charge any extra and replaced it in the spot. There was no pressure from the salesman and we had a nice chat about vintage jewelry and other things. As someone who's worked in the jewelry biz before, I can say I was treated well, the repair price was reasonable, the repair and service were excellent and I would gladly go there again. I have since recommended them to other people for repairs.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Looking for an honest repair shop for your watch/jewelry... This is the place. I walked in with a…read morewatch pin always falling out, and the manager looked at it and solved the problem in less than a minute. I will be a customer for life. Davis is the manager and she knows how to treat customers.

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

I did not expect much from a chain jewelry store, but throughout the process of buying my husband's…read moreand my wedding rings, and getting them sized etc, Holly and Willa Dean have been incredibly friendly and helpful. After our first visit they recognized us at sight and immediately went to get our rings or whatever it was we needed before we even asked. If you value customer service I would definitely recommend the Rivergate Kay.

Opened a account and bought my wife a new ring last month. It seems like Kay Jewelers would make it…read moreeasier to pay your bill. It's called their automated service....it's a joke and a nightmare to pay every month. I'm considering taking this ring back and closing the account. Get it together!!! This is 2017!!

Nice helpful staff. Great jewelry and wrist watch collection. I have gotten several items repaired…read moreat this store. Each time they make my jewelry look better than when I brought it in

Jewelry stores replace watch batteries because it brings customers into the store, builds trust,…read moreand provides an easy service that can lead to future sales. I took two watches in for battery replacement. I was informed to give them a couple of days and when I went to pick them up I was informed they needed to order a stem for one of the watches. When I asked why they didn't replace the battery in the other watch, the clerk simply shrugged her shoulders. She also promised me she would call me on Monday with an update. ... No Call ... I went by to check on the watcher several days later and was informed they were still waiting on the stem and had not replaced the other battery. When I said I wanted the watches back the clerk acted like it didn't matter to her.

I got my wife her engagement ring here! The sales rep was very attentive, and showed us plenty of…read moreoptions. We've also been back for earrings and other jewelry needs.

I got my engagement ring here and I LOVE it! They were fantastic to work with! They helped me…read morenarrow down what kind of diamond I liked best, and then I was able to customize the ring itself. I added some embellishments to the sides of the ring and it turned out perfectly! Thank you for such a fun and excellent experience!