We went in to have my engagement diamond re-set into a better setting and ended up having a custom…read moresetting made by one of their jewelers. It is absolutely stunning. I was more than a little nervous leaving my diamond anywhere because it is a really nice one with amazing fire but the new setting absolutely does it justice. I could not be happier. I was also really interested in the other items this store sells. You'll find jewelry there that is not the same old same old as all the other jewelry stores in Nashville, the kind that you normally would have to mail order. This store is a hidden treasure in Nashville!

Dustin provided me with excellent guidance in helping me re-design some of my jewelry. He is a…read morepleasure to work with and his enthusiasm for sharing his creative expertise and design ideas are so inspiring! I love the suggestions he provided! He also replaced some old screw back earrings with updated posts and I was happy to see that they are a very secure type of post that can't be lost easily! Excellent work and attention to detail, highly recommend!

I ordered 3 last minute Valentines happies for my girls- delivering to three different addresses-…read moreoutside TN. I emailed JB to beg to deliver before 2-14...I figured no one would ever see this or respond...not only did they respond, but each delivery arrived before 2/14...excellent customer service!! rare these days....thank you!!! the girls love their sweet heart bracelets...hate the Franklin shop closed but I still love 12th store!!!! see you soon! Kirsten

I so wanted to love this place. Stepped inside, expecting to find my happy jewelry place. I spent a…read morelot of time online looking at their website so I was excited to finally be there in person on my trip to Nashville. Unfortunately, not one employee acknowledged me. Sure, it was a little busy, but I was there for over 15 minutes browsing, until literally the entire crowd was gone, Then guess what? All the associates disappeared until only one associate remained. She decided it was better to check out her phone instead of acknowledge or help me. I was the only customer in there now! They were super nice to everyone but me. I didn't say a word to anyone until interrupting that girl on her phone. So I keep wondering why they ignored me. Perhaps I should've just talked to the manager instead of writing this review. Things that made me different that day: I wasn't dressed up, my hair wasn't done, and I wasn't white. Remember the movie "Pretty Woman"? It was like that!

I went into a jewelry store in Mount Juliet with a gold necklace. They offered me $500. Then I went…read moreto Forbes and they gave me $1000.00 They have my trust to be fair. We got our wedding rings there and were very pleased!

Peter was professional, kind, and understanding. I get the vibe that they really care about you…read morehere. I will be back for all of my jewelry needs, they have certainly earned my business. I highly recommend them over any big name shop

Outstanding and professional service. Took in a watch for resizing. Highly recommend.read more

I just got my engagement ring resized here. The owner (I am so sorry, I cannot remember his name)…read moredid an amazing job. I can't even see where it was cut to make smaller. I am beyond happy with the job, and the price. The owner wanted to make sure the company I got my ring from didn't already do free resizing which I thought was very considerate and genuine. Really nice guy and really fantastic work!

I have dealt with jewelers for over 30 years and am so fortunate to have the Hancock's Premier…read moreJewelers. I first started when we moved here to get a simple battery for my watch. They have two types, a standard type that you'll wind up replacing (like normal) usually once a year. Then they have a LIFETIME watch battery, for a little extra, that they will replace for as long as you own the watch! We had some family diamonds that my wife wanted to turn into earrings and a pendant, so she met with John Hancock and with in a couple of days, she had a beautiful set. We finally are looking for a new wedding ring for her. Ashley Hancock and John both took over an hour to meet with us and consult with us. The beautiful thing about Hancock's is that you never will feel "pressured" as John and Ashley don't try to get you out of your comfort zone. Be open and honest with them and they will completely work with what you want to do. The selections they have are absolutely beautiful and creative!

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Amazing Service and amazing selection! extremely affordable and polite staff. I cannot wait to…read morevisit Franklin again to buy more jewelry!

The staff immediately greeted me with big smiles and a warm welcome inviting me into more than just…read morean amazing prices. But a family owned store that has clear values when it comes to hospitality. I brought in two rings one to get sized up and another to get sized down. They had my item's finished in 1 day ready for pickup and they looked perfect. No problems whatsoever. I will be coming back for any future needs!

I only went in to browse, I had see this place on Social Media…read more The lady behind the counter got the vibe that I was only a loony-loo anyway, but she was still patient and showed me lots of things that I wanted to see. Particularly watch fobs, which was the initial draw to go here. If you are in downtown Franklin, stop by to browse!

They are not able to repair any antique jewelry that is not bought at the store. They have since…read morestopped repairing anything that is not directly from them.