Always a good experience with the service team here at Bert Ogden CDJR. Clean facilities, happy faces, and prompt service!

Their fast and eddy oil change took 1 1/2 hours from my scheduled appointment and I arrived 20 minutes early, so 1 hour and 50 minutes. Where I come from that isn't fast or speedy. I also had a free oil change and tire rotation , but had to pay almost $300 for some additive, which only cost $15, but they charged $10 labor. I bought my Jeep there and this is the way they treat you read more

Really great people working thier they help out alot and explain everything very well

My previous Review evidently received some attention from Someone who cares. My past review was Not Good. This latest visit to Bert Ogden was completely the opposite. Everything from the Service Writer to the Parts employee changed 300%. Thank you Bert Ogden for listening. Keep up the the Good Work! read more

Went to go look at some Rams today , as I was looking around no one acknowledge me to ask if I needed help. I didn't see any one outside

Subject: Urgent: Unresolved Service Issue with My 2019 Chrysler 300 Dear Bob and Janet Vackar, I am writing to express my profound disappointment with the service I have received at Bert Ogden Chrysler Dodge. On May 6, 2024, I brought in my 2019 Chrysler 300 due to issues with the battery and starting the car. Today marks three weeks, and the issue remains unresolved. Throughout this period, the service representative, David, has reached out to me only three times. Despite leaving several messages, I had to visit the dealership in person on May 16, 2024, to learn that my car needed a new battery just to start the diagnostic process. I promptly provided a new battery on May 20, 2024. Despite this, the issue with my car persists, and I have not been given a clear explanation or timeline for the repairs. It is extremely frustrating that my vehicle has been at the dealership for three weeks without a resolution. The lack of communication and the prolonged wait is unacceptable, and it has left my family without transportation for an extended period. I am requesting immediate action to address this matter. Specifically: A detailed explanation of the diagnostics performed and what has been done so far to address the issue. A clear and definitive plan of action, including a timeline for when the repairs will be completed. Regular updates on the progress of the repairs. Given the significant inconvenience this has caused, I also expect some form of compensation for the extended period my vehicle has been out of service. Please contact me at your earliest convenience to discuss the next steps. I look forward to a prompt and satisfactory resolution to this matter. Thank you for your attention to this issue. Sincerely, Freddie Lozano 956-376-0104 Freddie.lozano1313@gmail.com Vehicle's VIN 2C3CCABGXKH617901 read more

Buyer beware. If your car is over 10 years old and/or has over 100,000 miles the Bert Ogden dealership will NOT service your car. This includes vehicles purchased from them as well as vehicles purchased elsewhere even if you moved to the area and serviced your vehicle there regularly. read more

HUGE WASTE OF TIME! These people are PROFESSIONAL LIARS. THEIR PRICES ARE TOO HIGH! THEY OFFER RIDICULOUSLY LOW TRADE-IN VALUES. THEY HAVE NO SCRUPLES! THEY HAVE NO DECENCY! I drove down from McAllen for the "Black Friday" sale. What a joke! Nothing but overpriced vehicles as far as the eye could see. We sat there in a completely empty showroom for two hours. Finally, the so-called "sales manager" a guy named Robert, told me that they only had two vehicles with special pricing, both were hideous. He then tried to low-ball me on my trade in. The vehicle he tried to sell me was WAY OVERPRICED. When I asked to see the invoice, he gave me a song and dance about how they have the best prices in the Valley, but he wouldn't show me the invoice. When I refused the deal he offered, he promised to get back to me with better numbers the next day. I never heard back from Robert, but I did receive a call from a woman claiming to be the "sales director." She told me that the General Manager had approved my terms, and that they would meet the monthly amount I was willing to pay. It was ALL A LIE! We drove back down again the next day and sat in the same empty showroom for another two hours, only to have the so-called "finance manager" come out and offer us the exact same deal I had already refused. CON ARTISTS! LIARS! THEY THINK YOU ARE STUPID! STAY FAR AWAY! read more

Took my car in and told them the issues I was having, explained to them what the AutoZone check engine computer had found. They said they would do a diagnostic test and let me know. It took them 2 weeks to tell me the same thing I had already told them. They also broke my emergency park button and did not want to take responsibility for it. Do not recommend, horrible customer service and support. read more

Bert Ogden Chrysler Dodge Jeep Ram - Emergency brake - Auto Parts & Supplies Near Me - Harlingen, Texas

I've had the most difficult time getting information/ getting the process going in my vehicle I got towed here over a MONTH ago. My service advisor is Arleth Trevino and at first she was easy to get in contact with and great about updating me, but now it's impossible to get a call back about what's going on with my vehicle. It's so frustrating because now my insurance has closed my claim, my job is on the line and the quality of the customer service is horrible. They've been giving me the run around this whole time saying they have done what has been asked, telling me they were waiting for an insurance inspector when in reality they hadn't even diagnosed my car yet. Over a month dealing with this it's truly unacceptable as well as how they are running this establishment, please save yourself the trouble and do not come here! read more

For years now, Dayton Whites has taken exceptional care of my vehicles. He and his staff acknowledge if ever there is a problem and make repairs on a timely basis. The Service Staff are certainly an asset to Bert Ogden's organization. Thank you for your high standard and quality of work. Elvin Estrada read more

Just wanted to share my experience with the parts department today. I called for a molar part needed for flat towing a 2015 Cherokee as per the user manual and FCA documents. The guy told me it was discontinued. Which is bs. Didn't even want the TSB number I had for it. Not at all interested in going beyond to investigate. I went to don johnson. Part will be here in 4-6 days and they will install. I tried to call a manager at Ogden to complain but never got an answer. So my advice---go to don johnson read more

Horrible service. They offered a $40 Promo but when I called to verify it and see where the process was they just transferred me continuously until I reached someone who just never picked up the phone. Don't waste your time here please just go somewhere else other than this place. Unless you want to be mislead, deceived, duped or lied to. Your money though. Update: After 5 minutes someone just hung up without answering. read more

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 years old? I wrote a complaint on the "Contact Us" link on the website. No response. I'm forced to conclude this dealership is elitist, has no qualms about wasting people's time and feels no responsibility to respond to inquiries. Further, I believe one can infer from their policy that they are not well capacitated to work on cars needing anything more complicated than an oil change. Their Google reviews are full of responses about "striving to provide good service" but talk is cheap. read more

I highly recommend the service department and their hardworking staff! They were attentive, professional and prompt in servicing our Ram 3500 Dually. Stop by and give this new service department staff your business, you won't be sorry. read more

Took in my 2015 Jeep for major warranty work, professional, gave rental loner car, work was done 2 days early. Soon as I am ready for another vehicle, they have my business. THANKS !!!! read more

Services department never pick up the phone and customer service put me in hold for 10 min and no body help me

I used to like this place when service was great. Took my car for an oil change and well the following day my car overheated and left me stranded. I thought well my be they overlooked something. So I called and wanted to check on my warranty and I was advise they were going to charge me 135.00 to check my vehicle regardless of the extended warranty I purchased. Like a idiot I went to Bert Odgen in Harlingen to purchase a new vehicle. But the salespersons at this place weren't interest in my business. So I took it to Ed Payne in Weslaco. I got a new truck and drove it home the same day. The time I spent at Ed Payne was minimal compared to Bert Odgen and the terms were Payne less. read more

Horrible. Horrible. Horrible. Took my car in at 8:20am for an oil change. Still here 2 hours later. The service guy says my battery is NOT holding a charge & it will be $190 to replace it. Come to find out from my husband, the battery is 8 months old. He took it to Auto Zone to have it checked, still under warranty. The battery is fine! Just trying to make more money on a woman trying to get her car serviced! Never will I come back here for service! This service center is a JOKE! Save your time and money, go elsewhere!! read more

Excellent service! Very attentive! Went in for an oil change and they made sure I was helped and comfortable while waiting. Several employees approached me to ask me if I was being helped and offered me food and water. Very clean area and they offer complimentary shuttle service in la Feria, Harlingen and San Benito. read more

Horrible service, I bought a brand new Jeep Wrangler JL 2019 had only 16 miles and it stopped on me a couple of times after getting to 2000 miles and it wouldn't turn back on. Took it to the service department and they had it for 3 days, in between those 3 days i had called and asked about my jeep all they said was," we will call you back with updates on your jeep". I didn't hear from them until the third day and I requested to speak with a manager and he said they are still trying to figure out the problem, later on that day my girlfriend called and they said they repaired the fuel pump and that the jeep was ready. I went to go pick it up and it stopped on me again so now its back in there again. Its been 1 week since they have been working on my jeep. I would call and the same thing again.. They never returned my call. So I went to Bert Ogden and my jeep is just sitting in the back they were not even working on it. I am so upset and not satisfied with their service. read more

Absolutely the worst experience ever! I brought my 2012 Jeep in to have a heater issue repaired. It was an issue Jeep has had with a few engines in which the coolant turns to gel and clogs the entire cooling system, mainly the heater core. They had to replace the heater core, radiator and all hoses. It took 13 days to complete the repair! When I picked up the vehicle it was low on coolant and there were 2 dents in the cowling near the radio antenna. I had to ask to speak to a manager before anyone admitted it was the dealerships fault for the dents. The coolant level was adjusted and I was sent away with an appointment to return to have the dents repaired. In the meantime I discovered missing push pins that held trim in place, broken parts in the center console and misplaced padding. There is no oversight of the mechanics work and some employees act as if they just want you to leave and not bother them. Avoid them at all cost! They use "Dale Gas" as a slogan in their TV commercials and I believe the translation in english is "Sell it don't service it." read more

Oil service is always fast and at a great price! The best part about getting my oil changed here is that I don't get bothered by salesman trying to get me to trade up to a new jeep. read more

Worst experience to date. My 2015 Ram 1500 ecodiesel broke down at 10,5xx miles so I had it towed to the dealership. It has been sitting on the lot for over a month now and I have yet to see any urgency with my case on the dealerships behalf. They could not tell me exactly what happened just that they found a few red flags within the engine and that it needed a completely new motor. I will never go back to this dealership once this issue gets resolved. Take your business elsewhere if you value customer service and don't like to be jerked around. read more

Took my jeep in for an oil change service was great! Staff made everything easy and was very nice and knowledgeable about everything. Will definitely keep taking my jeep here for service! read more

Took my Sonata in for alternator repair as 1 bolt broken & other missing nut. Replaced alternator & belt for $650. Less than 2 months later heard squealing noise & shop in my home town discovered alternator bolt loose which they tightened & squealing gone. Called BO Hyundai service & left message for service mgr who did not return call. Other issue I had was that I asked for a detailed layman s description of what they did on original repair. I was trying to get shop, who installed that other alternator, to refund my expense for replacement as BO tech said the bolt must have been torqued down wrong to break & nut should not have come off other bolt....total failure in workmanship. BO refused to do this. I was NOT asking them to lie, but just explain everything. I contacted Hyundai corp & they said to talk to regional service mgr by getting local service mgr to set it up. It has been 6 weeks & local service mgr has done nothing. Meanwhile, I m considering buying a new Sonata for my wife & guess who is NOT on my list of potential dealers ? read more