Went to Fiesta Chevrolet on 7/24/26 to find out on my Gap Refund and I was approached by this guy…read morename Eric Rae Castaneda and was very Rude and very unprofessional. He wouldn't let me explain why I was there and right away he gave me an attitude. After a while the GM Manager approached me about the situation and I also explained why I was there. Eric was still upset that one of the Finance Managers had to restrain him from coming at me. People this situation was very Unprofessional and Unacceptable. DO NOT BYE FROM FIESTA CHEVROLET IF WE ARE GOING TO BE TREATED THIS WAY. Eric needs to be FIRED THIS WAS NOT NECESSARY. I have purchased several vehicles from them and I was treated unfairly.

Jorge Casas is our go-to service writer. He's always very…read morecourteous, under, and explains everything thoroughly. We always leave satisfied because of him. Tysm.

I had an extremely disappointing experience with Fiesta Nissan in Edinburg, TX. Before making the…read morelong drive from Dallas, I specifically called the dealership to confirm the pricing on a Nissan Frontier they had listed online for around $40,500. I explained that I'm a Soldier and that I did not want to waste my time driving several hours unless they could guarantee the numbers we discussed over the phone. Not only did they assure me the listed price was accurate, but they also told me they would offer me "at the higher end of KBB value" for my trade-in, which was around $20,000. After driving all the way to the dealership, the story completely changed. Suddenly the truck price jumped to almost $48,000, and they offered me only $8,000 for my trade-in. After I called them out for completely changing the deal we discussed, their "final offer" was still nowhere close about $44,000 for the truck and $14,000 for my vehicle. This felt like a classic bait-and-switch tactic. They got me to drive hours based on promises they had no intention of honoring. Wasting someone's time is bad enough, but misleading customers after they specifically ask for transparency is unacceptable. I would strongly recommend getting EVERYTHING in writing before dealing with this dealership. Very disappointing experience. Service members pleases do not give this company any of your very hard earned money or time.

I had no issue buying my truck here. This is for the service department. Sure, they did the…read moreservices but they were not very communicative. It took over 8 hours for one service, even though I made an appointment and they said "two and a half hours at most". When asked about it, they wouldn't give me a straight answer. What's the point of even making an appointment? They have no respect for others' time and I'll get my future services elsewhere.

Well I was very interested in purchasing a vehicle from this dealership since I had a pre approved…read morefrom my bank. I called schedule an appointment but was connected to different extension with no answer. The telephone operator was more interested in passing the buck than taking care of business. Don't recommend this dealership to purchase any vehicles.

Near-Miss Due to Incompetent Service - Avoid the Service Dept…read more Took my Silverado to them for DTC codes: low catalyst system and service parking brake control module. The service team initially claimed that my Silverado's parking brake control module code was simply caused by the catalytic converter code, fully acknowledging the parking brake code when I first brought the truck in. They kept my vehicle for a week and a half and still failed to diagnose the actual issue. I ended up replacing the catalytic converter through a third party. But while driving to work on the expressway at 75 mph, the parking brake suddenly engaged. This could have caused a serious accident. Chris Haroldz insisted the parking brake code "wasn't popping up" during their inspection--even though we had a full conversation about it earlier. Their negligence and misdiagnosis put my safety at risk, and I'm fortunate the outcome wasn't worse. I cannot recommend this service department. Their oversight was dangerous and unacceptable.

Very lovely and clean store, all the salesmen were incredibly helpful and nice, and the process was…read morevery simple and easy for getting my new 2026 Jeep Grand Cherokee!!!

Do not leave your vehicles here for service, they will not fixed, they will take the longest time…read moreto even reply they will return the vehicle almost same way you left it, they should just sell cars to service them , you'll get a reply online but never a call back total scamming on warranty charges

Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We…read morewere able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you !

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I…read morebought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve.

Dear Mr. Gámez I am writing to formally address several…read moresignificant concerns regarding a recent service appointment for my vehicle at your dealership on March 19, 2026. The services performed included a wheel realignment and various filter changes. During this visit, I was informed that it was my responsibility to directly contact the tire manufacturer to arrange for warranty replacement tires. This directive was quite unexpected, as my prior experiences with automotive service providers have consistently involved the dealership managing such warranty claims on the customer's behalf. This departure from conventional practice created an unforeseen inconvenience and an additional administrative burden that I did not anticipate from a full-service dealership. Compounding this initial concern, shortly after departing your facility and while en route home, the tire pressure warning indicator illuminated on my dashboard. Given that my vehicle had just undergone professional service, including a realignment, this sudden warning caused considerable distress and immediately raised questions regarding the thoroughness of the post-service inspection. I was compelled to pull over midway through my journey and seek immediate assistance from a nearby Discount Tires establishment to ensure my safety and address the issue. It is profoundly unsettling for a critical safety alert to activate so soon after a vehicle has been serviced. My decision to purchase a Volvo, and specifically to return to your dealership for a second vehicle, was largely predicated on the brand's distinguished reputation for safety and reliability, as well as the high standards I associate with your establishment. The recent events, particularly the immediate post-service tire issue and the unconventional handling of a warranty claim, regrettably fall short of the quality and customer care I have come to expect. I would appreciate a comprehensive investigation into these matters. Specifically, I seek clarification on your dealership's standard operating procedures for handling tire warranty claims and reassurance regarding the robustness of your post-service vehicle inspections, particularly concerning tire integrity, to prevent similar occurrences in the future. I trust that you will address these concerns with the seriousness they warrant and provide a satisfactory explanation and resolution. Sincerely, This were my concerns and email was sent to management and yet to receive a response.

It was very good they updated the system and everything is working perfectly…read more All the technicians are very polite very good customer service.

if I could give them no stars I would. Buy your Cadillac from another dealership. Horrible customer…read moreservice. They sold me a lemon and to get this car fixed has been a nightmare. They ALWAYS HAVE EXCUSES doe not doing their job. Avoid this business.

They failed to honor a warrant on service that they provided a mere 9 months ago, forcing me to pay…read moreall the labor at a much more reputable Cadillac dealership many miles away. I demonstrated that there was extreme negligence and lake of care in the repair of my vehicle and was told that they weren't going to make it right. Don't buy or service here unless you are prepared to battle for the warranty you are paying for (even then, you might still lose because the Service Department Manager, Lupe doesn't care.) Abysmal.

Great first time buyer!! El tio helped me tremendously recommend too anyone looking a for a great…read moredeal!