Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We were able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you ! read more

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I bought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve. read more

Wasted my time. Online offer: $7,000. Scheduled appointment, offer reduced to $5,000-based on general information related to this Ford vehicle-not mine. Mine is fine and recently cleared by Ford's service departments. It's normal to have some play in dollar amounts, but $2,000? That's ridiculous. Waste of time. read more

Worst. Car. Buying. Experience. Ever. I sat on the side of the road for two hours 20 minutes after I drove my car off the lot. Maxcare is a joke. Other arrangements had to be made to get the car back to carmax. As i am not from the area, they offered to reimburse me for hotel but they did not care about the fact that I missed a day of work because they allowed me to purchase a broken car. Insensitive and cold is the best way to describe how this situation was dealt with. I was made to feel like they were doing me favors when in all actuality they were simply covering their asses. I am not happy and they could care less. I'm sorry only goes so far when people are messing up your money. If I could post 0 stars I would. read more

Beware--DO NOT BUY FROM CARMAX--I have had the worst nightmare with them not honoring my request to fix my car The store manager JPE and service manager MR from Pharr Texas are the worst I am an intelligent woman and I was treated as if I was a dumb idiot female JPE for being a store manager of a big company like CarMax was degrading patronizing rude unprofessional and aggressive man MR the service manager did not in good faith promise to take care of my car He tiptoed around the situation and towards the tail end had no contact with me I had to go to headquarters to take care of the situation read more

The entire process from start to end was a headache. During the beginning stages my paperwork somehow disappeared and was not available at the store for my scheduled appointment. I sat at the car dealer for a good 4 hours on a Thursday night. Thinking all was good- until the next morning when the car had a faulty CV joint (finding this out because I took my car to Pep Boys). CarMax agreed to tow my car to back to the dealership. The time frame for repair was roughly a week. I was recieving calls from the sales team asking me when I would be returning with my co-signer. Hassling me to do so, actually. They had no clue my car was even at their facility. After all of this mess, I returned with my co-signer. Once again, I was told that my paperwork somehow "disappeared" once again. And that I have two options: "start the process all over again" OR "take back my original trade in". I was extremely unhappy- and after having words with the manager the issue was resolved in approx. an hour. The only saving graces were Jiddin Philp one of the sales managers at the store. And Fernie that mechanic who promptly called me with updates. They both went above and beyond to make things right for us. I wish I could give a better rating due to them! But all in all- CarMax seems to have difficulties communicating between departments and I will not be a returning customer. read more

I had the best experience here. There was no hassles. My salesman Luis was such a joy to work with. He walked me thru the process. Always making sure I was comfortable with everything. I was able to walk out with what I wanted. Thank you Carmax and Thank you Luis. read more

This was not your typical "used car buying" experience. I am so pleased with the treatment I received at the Pharr Carmax. I am a 72 year old widow buying a car on my own for the first time in several decades. I was worried I would feel intimidated and ignorant. On the contrary. There was no gang of high-pressure used car salesmen rushing me when I walked in. I was greeted professionally and politely by super salesperson Ramon Cantu. He listened carefully to my lists of wants and don't wants. He then found the cars that met my specifications. He even had a couple of cars transferred from other Carmax locations when I wanted a test drive. Most important, Ramon let me go at my pace. No pressures, no rush, no exasperation with my many questions. (I think of him as Saint Ramon!) Over a couple of visits I test drove several great vehicles until I found "The One". I picked a beautiful, dark blue 2016 Nissan Rogue. Flawless exterior and interior and within my initial price range. I did my happy dance! Then I decided to get an offer from Carmax to sell my 2001 Suburban. Ramon handled this for me, also. They offered a deal above what I had privately thought I would accept. Another Happy Dance! There is not one moment in this whole experience I would change. The sales staff, purchasing staff, service staff and administration staff are top notch. This was such a positive experience, I can confidently recommend Ramon and the Pharr Carmax people to everyone! Thanks guys. Annie Gregory read more

Honestly my experience with carmax Corpus Christi was soo much smoother and so enjoyable I went ahead and had purchased 2 vehicles with them , so of course when we had this branch open in the RGV I was happy to do business with them again, my sales lady was amazing ! She answered all my questions , concerns and was very helpful . Now the signing or closing was delayed but what I would say was an inexperienced assistant ? The manager seemed bothered with certain questions and seemed like he didn't want to deal with the you g ladies questions . Would I do business with this branch again ? No , I'll travel to Corpus Christi if I choose to do business with Carmax again . read more