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    Bertao Real Estate Group

    5.0 (2 reviews)

    Services - Bertao Real Estate Group

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    4 years ago

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    The Pivetti Company

    The Pivetti Company

    (19 reviews)

    I would have to say when no one was there to help me through this for closure rental that I am…read morecurrently living at. The owner of Pivetti was there and answered all my questions. The current house I am living in went into foreclosure and the land lord is trying to hassle me for rent money and giving me a 3 day eviction notice, even when he doesn't own the house. The manager that runs Pivetti was very kind enough to assist me through all the information that I needed to know so I wouldn't be taken advantaged by the ex land lord. I never rented from here but I would strongly think about it, Great customer service and everyone was very friendly . I give them a 5 star review just for the assistance that was provided to me in helping with this very bad situation that I am experiencing. I do need a new house and I would strongly consider giving this place a try !!!!!

    My husband warned me that he did not get good vibes when he dropped off our applications and…read moreapplication fee checks in person. He said front office staff (don't know who) was rude and lacked a basis of professionalism. Didn't even look up at him and was impatient with him. Following communications with them for a property, were sparse and always engaged by us first. There was never any initial follow up from our applications. We never received a follow up from an actual manager or someone other than the front office person. We have come to the following conclusions - ONE: they like to bring in as many applicants as possible, to collect their $30 application fee, TWO: they are not well versed in Fair Housing Laws with respect to Service Animals. We are renters with two Emotional Support Animals. As a courtesy, we applied with letters from our doctors stating the reasons our dogs are registered as our ESAs. After a lull in communication, I received a long email, stating the following, "The owners of ______ took a look at your application and the ESA Documents. We were hoping that the documentation you provided would suffice, but they are asking for more updated documents. Attached are the forms that will need to be filled out and returned to us. The first attachment will need to be filled out by you (you can disregard the very top portion asking for our info...I will fill that out when you return them.) The second document is the one that we will be needing to fax to your doctor to complete, and so, we will also be needing your doctor's information. You will only fill out the top portion and sign, granting us permission to send to your doctor. Since you have 2 pups, forms will need to be filled out for both. Our apologies for any confusion and the extra work. The new rules surrounding Service Animals are somewhat new and we are also still learning the process. " We already provided a letter directly from our doctors with all pertinent information with respect to our personal situations and what we suffer from, along with the reason in which our animals are further registered as legal ESAs. The kicker for us is that last part of their email. "The new rules surrounding Service Animals are somewhat new and we are also still learning the process." Really? So, those rules just came out in the last 7-days? Um... methink NOT. Fair Housing Laws in California and rules regarding accommodations for service animals, all across the board, have been well stated for quite some time, and I would think, that as a Real Estate Management Company, they would be well versed in any laws and rules upfront, even if there has been an annual update. We are approaching April 2019, and to say that the rules are new and they are still learning the process seemed like a convenient excuse. In conclusion, we don't feel comfortable with a Management company that is not well versed on Fair Housing Laws across the board. Sounds like someone needs some training and updates to their business practices so they know what they are actually doing. Oh, and maybe some new employees that actually do their job in an appropriate timeframe! #justsayin'

    Bertao Real Estate Group - realestateagents - Updated July 2026

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