HORRIBLE HORRIBLE HORRIBLE experience! I purchased my car here from Mark Williams. I went to Bertera Chevrolet to purchase a vehicle and brought along my girlfriend. He seemed like a nice guy, we took a test drive and I ended up purchasing an '09 Toyota Corolla. I signed all of the paperwork, had my girlfriend co-sign, and we were on our way. They told me it would be a day or two until I would have my car.... that turned into three or four days fairly quickly. Then, as I was reading the fine print on the paperwork, Mark had signed me up for an extended 2 year warranty WITHOUT telling me. I was also persuaded into purchasing gap insurance and was told I could cancel it at any time. The two year warranty ALONE tacked on about an extra $2,000, so I went down there and was furious. Yes it was partially my fault, but he should have at least mentioned that I was receiving the warranty. I asked him why the paper I was signing said ~$14,000 not ~$12,000, and he told me "It just looks better at the bank, don't worry we're not charging you ~$14,000, it will be $12,000". When I realized what this crook did, I called and called and could never get to anyone who could help me. I had 30 days to cancel my extended warranty, so about one week after purchasing the car I had to drive down to the dealership, and tell them I wanted to cancel BOTH the extended warranty AND gap insurance. I signed the paperwork, and they supposedly sent the information of the cancellation to the bank I received my car loan from. HAH! I STILL HAVEN'T SEEN A REDUCTION IN THE AMOUNT OWED FOR MY CAR. It's been MONTHS. I assume as soon as I signed the papers to cancel the warranty and gap insurance they just threw the paper away. I left NUMEROUS voicemails about my issue, and had been told by the receptionist that someone would get back to me. Its been months now. DO NOT make the same mistake I did. This guy knew I was a sucker and boy did they royally screw me over. If they make things right, then I'll take down my reviews, but I'm still paying for a warranty and gap insurance that I have already cancelled. Who knows, I probably don't even have the coverage and I'm paying for it. read more

The only reason I gave them one star was because the salesman Troy was awesome. Everything else about this car buying experience was the absolute worst! They tried to bamboozle me with the "it's just a numbers thing" what?!? Just numbers? These numbers are my hard earned dollars and they literally made up $3000 allowance to add on to the price of my car. And that was how the sales manager explained it to me "it's just a numbers thing" Next after being told "well we gotta keep the lights on somehow" I had enough! I walked over to my husband the sales manager and Troy and said "I've had enough I've been here all day and don't want to do this anymore" so we walked out and were chased to try and make a deal. So we got what we wanted my car paid off my new car for the reasonable price that was online. You'd think that be the end of the story. Oh no! The car needed to have some stuff taken care of before I could drive it home thinking I'd be able to pick it up early afternoon the next day. Wrong! No one could answer any question I mean specific questions like when can I come pick my car up? "Um I'm not sure" I can't even continue to tell you how terrible the service from this dealership is. They gave me a loaner "it's a convenience" the sales manager said it's a van that's has a decal of Brian yarrows in some ridiculous get up. I'd be embarrassed to even stumble upon these pictures in the privacy of my own home never mind being seen driving around with it plastered all over my vehicle. Not too mention the convenience factor of driving a loaner van that was loaned with NO gas!!!! The van is embarrassing and dirty someone else's trash was still in here and an airfreshner was jammed in the front vents. Seriously?!? This staff is un-informed, they had my car for three days so far... (Yes I'm still driving in this insane loaner van) to repair leather upholstery, a problem with the ac and get a recall fixed. Why would you have a car for sale on your lot with any of these things, and not be able to say yes this will be fixed Monday and ready to go Monday evening @5pm? How hard would that be? Apparently very hard!!!!! DO NOT BUY ANYTHING FROM THEM! Worst experience EVER!!! Ps: the van says we drive adventure!!! I want to write yeah and not in a good way! Stay away!!!!!!!!! Oh hey! It's 3 months later and guess where my journey is? It's at the shop with a $1000 repair! Are you for real!!! So then we go to Bertera dodge dealership in hopes of making everything right again trade "my" 3 month vehicle in to wipe the loan out and they give an estimate of $11 g's really 3 months ago it was sold to me for $16 thousand dollars! Way to go Bertera Chevy for totally screwing me! read more

You just made my week. I inquired about a car weeks ago, 25 calls and 10 emails later, even after saying I am not interested any longer and I get a call twice, one from a manager being rude with me on the phone for no reason at all. YOU'RE the reason people despise dealerships. read more

Bertera Chevy Service Department is awful. Do not go there. They charged me $125 to try and diagnose my Chevy Cruze anti freeze leak. After going back to them 3 different times and leaving it there for a week they finally fixed it. Not to say I had to diagnose it myselve and tell them where the leak was! Dave in the Service Department told me that since this is still under factory warranty that I will get back my $125 I paid for the diagnoses since it was under warranty. That was a lye. I left multiple messages with them to call me back and then left message for the Service Manager. Received no calls back. I had to go there in person to try and get my money back. With no luck. They are getting paid from GMAC and also taking my money. This is double dipping. I will never go there again read more

Picking out the car was quick and easy. I told my salesman how much I wanted to pay, and what kind of truck I was looking for. Test drove a couple and finally settled on a used Ram 1500 in my price range. Awesome. Finally got a truck. Heres where they lose stars. Signed all the paperwork on a Friday, was told it "should" be ready on Monday, as they needed to go through it mechanically and they were going to detail the car. Salesman said he would call me to let me know. Monday came and went and I never heard from them. Tuesday, I called and left a message requesting a call back. Never got one. Called again Wednesday and was able to get a hold of my salesman. I was informed they needed to order "4-5 small parts for the power steering" and it should be done Thursday or Friday. Of course, Thursday and Friday came and went without them calling me. Saturday, I called again and left a message requesting a call back. Guess what? No call back. Mind you, the truck is registered to me and I'm driving my trade in around with their dealer plates. At this point, I was so frustrated, I actually drove up there to confront my salesman. When I got up there, he informed me the parts haven't come in yet and that "hopefully", it would be done Monday. Finally, Monday evening, he called me and told me it was ready, but it failed emission inspection because they put a new battery in it (which I actually think they just recharged, not replaced) and the system needed 50 miles to reset. I finally pick the truck up on Tuesday, almost a week and a half after signing all the paperwork. My salesman said they washed it and "cleaned it up" and explained that I would need to drive back up to the dealership to get the truck re-inspected (mind you, the dealership is a 30 min drive from where I live). Okay, I think. Whatever. I finally have my truck. When I get in the truck, I notice dust and dirt on the center console and on the dash. Obviously, they didn't "detail" it, like they said they would, instead it looks like they just ran the outside through a car wash. They also only gave me a half tank of gas. I figured a full tank wouldn't hurt, seeing as I waited a week and a half for it and practically had to chase down my salesman as he was allergic to calling me back. Now it gets even more irritating. As I'm leaving the dealership. I notice a "chirping" coming from the engine. I'm not really a novice when it comes to vehicle maintenance, so I recognize it as the serpentine belt slipping. I optimistically hoped it was just something that would go away on its own. Of course, stupid me for not turning around and bringing it right back. Obviously the mechanics heard the noise when they drove the truck after working on it and my salesman heard it when he pulled the truck out front for me when I picked it up. The next morning I go to leave for work and the noise was still there and getting louder. I yet again try and call my salesman, but again get his voicemail. I leave a message. Three hours later, I still haven't heard back. I'm beyond mad now and immediately drive to the dealership, as it seemed the only way I can talk to my salesman is if I confront him face to face. I get to the dealership and find my salesman. First thing he says is "Oh hey, got your message!" Oh yea? Why no call back? Anyway, I tell him the problem and he makes me an appointment for 9am the following morning. I told him I was going to wait while they work on the truck, hoping that would speed them along a little bit. I get there at 9 the following morning and they confirm it needs a new belt. Guess what they say next? "It's going to be $83.50." I immediately tell them that I've literally owned the truck for under 48 hours and when I first heard the noise, I owned it for less than 30 minutes. Guess what the service rep says?! "I know, its frustrating", implying that I'll still have to pay for the repair. So I tell her that I'm going to go talk to my salesman, as there was no way I was paying for something that should have been fixed before I picked up the truck. Unfortunately, my salesman was busy with a customer. I tell the service rep to do the repair, but I wouldn't be paying until I talked to my salesman. My blood is boiling at this point. After about an hour, the service rep calls me back to the counter and requests I talk to her outside. Outside, she tells me the truck is done and that they "don't want any hard feelings" and that the repair was free. I believe the exact words she used was that the dealership was going to "eat the cost of the repair", which made me laugh because the repair should have been done before I even picked the truck up! They also re-inspected the truck, at my request. I immediately took my keys and left, never to go back again. Hell will freeze over before I bring my truck back there for service. Funny how the sale went so smoothly, but the whole me getting the truck when a rough as possible. read more

I also had a bad experience buying a car here. these people will not take no for an answer. they called me almost every day. i was able to work them pretty good though. the original sticker price was 29,000 and i was able to get them down to 18,500. i also got a 500 dollar check from them to be able to switch over my insurance from out of state, and got a free tranny tune-up voucher good for 1 yr. if you go there act interested and then tell them no, and watch how fast the price will drop. read more

I have to say that I was very satisfied with my most recent transaction at Bertera Chevrolet. I needed a used car for my daughter, her first, that was decent mileage and priced. Used cars are more difficult to purchase as this is where dealerships make most of their money. My salesman was a 19 year old man, Drake. Here was fairly knowledgeable about the vehicle(s), helpful and more importantly to me respectful. Negotiations are always a pia at any dealership but I have worked with Jay (sales manager) before and worked out a deal as I have before. Everything they said they would do to get the car ready was done, at the time they said it would and I can say I am a very satisfied customer. Like most people I want to pay less than I did no matter the purchase but at the same time the dealer isn't working for free either. I was happy with the deal, they even set her up with 4 new tires as the ones on it were getting toward the end of their life. Give them a try, ask to speak to Jay Freeman if you have an issue. read more

Don't waste your time buying from this dealership. My son got totally screwed on a car he purchased. Three weeks into owning the car he noticed a huge power steering leak. Called the dealership, they could not get him in until a day after his 30 day dealership warranty was up. He had also purchased an extended warranty. After having the car for several days they proceed to tell him he need $1600 worth of work....are you kidding me? Power steering column rusted out, tie rods bad....did the dealership even look at this car before they sold it? They supposedly fixed the problems but ultimately ended up charging my son $450. He is now going to take it to a reliable mechanic to see if the work was done correctly. The Better Business Bureau will be getting a call this week. I will be telling everyone I know to stay away from this dealership. read more

Beware!!!The worst experience I've ever had with a dealership.Had problems with our Buick enclave right out of the gate.After going to there shop 6 times within the first month and a half for repairs finally traded us out into another Buick enclave.Come to find out they never went through the car,just gave it to us dirty,never inspected the car,and the front struts were frozen.Had another dealership replace on bertera's dime.The dash went out shortly after.Ask them to fix,they replied we were 3 days out of warranty.Really!!.The car has been a horror show.Went back to them to see if they would do the right thing and traded us out.Was told there under new management and they no longer do stuff like this and would take care of us for what we went through.Nothing but lies!! Did absolutely nothing.Have car full of problems which were going to have to eat.I hope people read this and stays away from what we had to go through.Save yourself the misery.There nothing but a bunch of lies and cheats.They'll sell you a vehicle but don't expect them to stand behind there vehicle.Only reason selecting a star is this app won't let you post without it read more

Horrible experience of buying car from Bartera Chevrolet. Day 1 of driving, came to know car is vibrating. As it was an used car, got only 30 days of warranty, went couple of times to service center to get that fixed, problem didn't get solved. Now another problem with car, struts issue which needs to be replaced which is not a cheap part to be replaced. Just 1 month over from the day I bought, another issue in the front part today, it was hard to drive, tied the front with rope from highway and reached home. This is my worst experience of life. I would never ever recommend to buy any used car from Bartera Chevrolet. I am feeling like I bought a garbage from there which needs to be trashed in few days. read more

After inquiring about a 2008 Saab 9-3 TurboX on Bertera Chevrolet's website at roughly 4:00PM on Sunday May, 12th 2013, I was quickly emailed a detailed quote and information about the vehicle. While requesting the quote I intentionally left my phone number off of the request so I would not be pestered with a phone call as I prefer to do my non-business communication via email. On Monday morning I received a phone call at 9:53 and again at 9:54 both of which I did not answer. It Robert Canning of Bertera Chevrolet telling me that the Saab was still available and they would love for me to come down for a test drive. While I have no idea how they got my number, I let it go because I was genuinely interested in the vehicle. At 9:55 AM on the same Monday, I received an email from Robert Canning. In the email he again stated that the vehicle was still available and he was wondering when I would be available for a test drive. I never requested a test drive, it was offered to me twice. At 11:07 AM on Monday (5/13/2013) I sent Robert Canning an email tell him I am very interested in the car and would like to come look at it and take it for a test drive. I asked him if 9:30 AM on Wednesday, May 15th 2013 would be fine. Robert replied back to me at 5:23 PM on Monday (5/13/2013) confirming our Wednesday appointment at 9:30 AM. On Tuesday, May 14, 2013, I received yet another phone call from another salesman at Bertera Chevy confirming that I had an appointment on Wednesday the 15 for 10:30AM. I quickly told him no, it was scheduled for 9:30 with Robert Canning, and to that he replied "well we'll look for you when you get here. 9:30, 10, 10:30, whenever you get here." After taking the morning off of work, and driving 32.4 miles one way, I arrived at the dealership at shortly after 9:30AM Wednesday morning. After being greeted by no one, I found my way to the receptionist and told her I had a 9:30 appointment with Robert Canning. She told me his office was around the corning and sent me on my way. I knocked on the open office door where three people were sitting and told them I was here to meet with Robert Canning for our 9:30 appointment. I was greeted by a nice lady telling me that Robert took the day off and he wouldn't be in for the day. Fantastic. She told me to wait a minute and she would find another salesman. Unfortunately I do not remember his name. He sat me down and we began to talk about what I was looking to do today. I told him I was asked to come down and test drive the Saab 9-3 TurboX with Robert Canning. I told him I was just beginning my new car search and I am very specific as to what I wanted. After telling him that today all I was looking to do was inspect the vehicle, sit it in, drive it, and then go over a price, but not make my final decision today, his attitude immediately changed and he told to me to wait a minute and that he would be right back. After a minute or two he came back and told me that the Saab I was looking at which had a deposit it on it and wasn't available for test drive. This is the same car that was I was told twice was still available, the same car that I was invited to drive. He told me they had another one that they didn't own yet so I couldn't drive it or look at the interior but I could look around it. This one had different options than the one I wanted, and was suffering from body damage. I told him this was not the car I wanted, and told him that I was told the car I was supposed to be looking at was available. He then told me that the car I was looking at was sold and that there was no way to look at it any closer. Prior to this he told me there was a deposit on it, and then he told me it was sold, all within 5 minutes. After taking 4 hours off of work and driving 64.8 miles round trip I was told there was nothing they could do and to "come back when I was more serious about it." I will never be going back to this dealership. read more

Terrible place to buy a car. Our sales person Kortney barely said anything to us. Spent more time in the finance dept. Never even looked at a car. When we left they had moved my car to the side of the building and didn't tell me. Had to look for it in the rain. Dealer for the people my butt. read more

Bertera did work hard for me because I believe they new I would be a challenge. I am very skeptical about dealers in general. Having said that, I do recommend Amanda as a sale person you can trust will work hard for you. She is a new member at Bertera in sales, but you won't know it. She has a great personality and you would think she's an old pro at this. Hard worker and knows how to make you feel like your important. I'm sure all sales persons at Bertera will work hard for your business and being new at this Amanda is a pleasure. read more

NO NO NO horrible customer service, horrible management. They lie for everything, i Bought a car 3 WEEKS ago and still do not have it !!!! they said on there way back from registering car ( I'm from ct ) they heard a noise so had to order a "part" i asked them whats wrong and how long will it take they kept beating around bush. didn't want to tell me. ignored my calls. then went in person to see whats going on i asked to see my car . they told me the car was fully serviced which i checked the oil and was extremely BLACK. car smelled really bad and with cigarette smell disgusting. still didn't tell me what was wrong everyone acted like they didn't have the answers. few days ago called very upset last straw couldn't deal with it and they finally told me car needs a NEW ENGINE. wow really?! wow u miss represented the car for it being something else. they waited to take my money and register the car FIRST and mysteriously the car had a problem out of no where. now they tell me they don't know how long it will take for the new engine to come and get fixed. im currently paying for car insurance and monthly payment and everyday interest rate which i don't even have the damn car !!!!! horrible place, horrible business do not go to them. they will lie about the car and conditions. I asked to cancel everything and get my money back since technically they haven't delivered car to me yet. i do not want a beat up car that has to have the engine replaced mind you this is a 2013 car we are talking about. with a lot of problems. but they insisted i waited and that my car will be like brand new when i get it. which is part of there sucker lies !!!!! this is bull shit!!!! so as of now they don't call me to inform me anything or keep me updated . i do not know how long it will take to get fix and i don't know when will i get my car. BAD SERVICE BAD COMPANY BAD EVERYTHING!!!!!!!! LIARS read more

Dealt with this operation a few years ago when I was shopping around for a new car. Classic creepy dealership that not only pulled out all the high pressure tricks, my later experience on the phone with one of their "so called managers" left my blood boiling. Never again! The fun started when I was walking the lot and a salesman came up to me. Fair enough. I was interested in a used vehicle. My mistake was asking for a test drive. The salesman took the wheel and drove with me out of the dealership and only once away did he pull over and switch with me. I was then directed to drive a certain "route". Then we stopped he took over and we drove back to the dealership. Not a very good way to determine how a car drives. Once back I noticed my car was moved out of site (I had given them my keys as they had requested). The pressure at the desk was "on" now for me to buy the car. Three people were doing the hard-sell. I finally relented and told them I would put down a $300.00 deposit and think it over....as long as the deposit was 100% refundable. They promised up and down it was and that the credit card charge would be cancelled. I then had to wait another 45 minutes for my keys to my car...total time at the dealership was 3+ hours. That night I had a bad feeling about the whole deal. The test drive, the high pressure sales, my car being "held". I decided I wanted a refund on the deposit. Now the fun really went into high gear. When I called the next morning I was given a 10 minute insult lashing by someone who claimed was the "manager" over me wanting a refund. It was only after 5 phonecalls and a threat to them that I would be reporting them to the D.A. that I was told my credit card would be refunded. A call to my bank confirmed it was refunded. But when I got my statement back a month later I saw that the refund was DOUBLED! I called the credit card company and they told me that they would mail me a check for the negative...which they did. I took the $300 back to the dealership the following month in the form of a bank check, got ahold of the real manager who was on the sales floor at the time and handed him back his money after telling him they double refunded me. I then told him that most people would have took the money and ran after the horrific experience I endured on the phone. He was thankful I was honest and generally upset over the way I was treated, but I told him that I not only would never set foot in his place again, but that word of mouth goes a long way. I 100& can sympathize with the other review posted here...sounds like the same crew is still on duty. Fair warning...all I can say. read more

Dishonest and untrustworthy. Was there on a Saturday to sell a car that was worth 15600 on edmunds, they talked it down to 15 for minor scratches on back of the car. Fine whatever, told them i'd take 15. They said to come back in a few days the rest of the paperwork would be done with the check ready. I told them i could come in same time next week due to my working two jobs. Four days after getting a signed vehicle evaluation guarantee by a sales manager Nick Archer for 15k, that would be honored for 2 weeks after the appraisal date, i was called and told they could and would only do 14k. Nick claimed to go talk to his manager to get me the 15k. He never called back. Calls to Brian Yarrow the GM were never returned. Another sales manager, Brian someone or other, called me later on and was the most condescending man i have ever had the displeasure to speak with. He offered me 14k and a tank of gas if you can believe it, for my inconvenience. A tank of gas folks. That's what a broken guarantee is worth to them. The car was a 2013 with 8300 miles on it. SMH, these people are not to be trusted. read more

bertera Chevrolet is the very best dealership I have ever done business with I was always a ford buyer from the day I started driving until ford and I parted ways I have an awesome friend in Illinois that bought a 2008 impala lt I drove the car and loved it so I bought a 2008 impala lt from bertera chevy in palmer,massachusetts and loved the car my salesman brian hall is the very best salesman I have ever bought a car from so I returned to bertera in may 2013 and bought a 2013 impala lt I love the car and will return to buy the new model impala from brian hall and bertera Chevrolet and the service department is awesome I give brian hall and the bertera team an a+++++ thank you so much wayne rasku. read more

I found a vehicle on the Bertra web site Wed 5/31/2017 and contacted them. We set up an appointment for Thurs 6/1/2017 at 2:00 to see the vehicle. They called at 6:30 pm Wed to confirm the appointment. They left a message on my phone at 11:15 Thurs morning confirming the appointment. I took a half a day off from work and drove the 110 miles from my home in Vermont to the dealership to be informed that the vehicle was sold. I was then told that they could give me a great deal on another one but it was a bit different a year older and had twice as many miles. To add insult to injury they then offered me $2310 dollars less than the Kelly Blue Book TRADE IN value for my vehicle which happens to be in immaculate condition. If I'm the only one that has complained then so be it. But, if not, this should be noted as very inappropriate way for a company to conduct business. This reads like a classic bait and switch with con job at the end of it. This was a very disappointing experience. read more

I bought an SUV here this month I got a good deal and the staff was friendly but the windshield had a chip, I was told it would be fixed before I picked up the car and it wasn't. Their glass guy was on vacation and that's understandable but I was then told it would be filled not replaced. This chip is eventually going to crack it's already getting bigger so now I have to pay to have the windshield replaced because my insurance won't cover damage that was already there. The dealer is more than an hour and a half away from me and although they offered to fill the chip (I still haven't received a call back to schedule this) bringing the car back for a temporary fix is inconvenient for me because once it cracks I'd have to make a three hr trip to have it replaced and that's not fair to me. It stinks having a chip on my new car, especially when it was not my fault. Then I try to unlock the car with my key and it doesn't work, the battery is dead.. So I had to replace the battery as well. Then I realize I have no passenger side rug... I called about this and haven't received a call back. I called Friday 9/11/15. So I will have to purchase a new rug too. I am a pretty calm and understanding person but I am beyond annoyed and frustrated with everything that was missed and the cost I will incur to correct it. Maybe if I called screaming at everyone demanding all of this to be fixed I would get somewhere. But hey the dealer made their sale already so screw the customer right. At this point going back and forth with this dealer is not even worth my time. I will take care of everything myself. Potential customers, if you want to see more detailed and recent reviews check out their facebook its full of recent negative reviews. I wish I had read these before I purchased my car. read more