TL;DR - Seems ok if you're a local buyer, if you're coming from out of state, you should consider buying elsewhere. The salespeople do not seem to be the biggest issue. It's the management, at least those in the operations area, that cannot fulfill the promises of their salespeople. The level of incompetence, lack of communication and lack of follow through is staggering. Timeline: Tuesday 11/21: I began dialog with them about purchasing a vehicle in the morning. I would be coming from out of state so I wanted to ensure everything lined up and was good to go. By End of day, I have a picture of a sales agreement from the sales person. I also have a FedEx tracking number for the finance check from my credit union. We agree on Saturday 11/25 for me to come up and finalize everything. Saturday 11/25 ~4pm I arrive to the dealership ready to finalize paperwork and take delivery of my wife's car. The salesperson then tells me that they do not have the title for the vehicle. Apparently, when the car was traded in back in September, the title was not sent from the previous owner's bank. He goes on to say that the dealership can not legally sell the car without the title. He states that the title would be received in 5-7 business days. He states that I can leave with the car and a dealer plate. We would handle the remainder of the transaction via FedEx once the title comes. I ask about the 2nd set of keys and am told that they will be sent with the paperwork since the office with the keys was closed for the day. Tuesday 12/12 Salesperson calls. Title has arrived. He asks to send mileage via text for the updated purchase agreement and other paperwork. I send the text immediately with the mileage. He states that paperwork would be coming overnight via FedEx. Tuesday 12/19 Paperwork arrives without 2nd set of keys. Wednesday 12/20 I visit the local DMV. Register vehicle, paid the taxes, etc. Permanent tag will arrive in 1-2 weeks. I follow up with sales person about status of the 2nd set of keys. He locates the keys, sends me a picture of them with a message that the office would be sending them out. Tuesday 1/2/18 Salesperson calls asking about the status of the return paperwork and dealer plate. I reply with the DMV tracking number and screen shot that shows the permanent plates would be delivered tomorrow. At that point I can send back the dealer plates. I ask about the 2nd set of keys and he basically states that he doesn't handle shipping but the only reason he can think of that they haven't been sent to me yet is because the front office would be holding them as collateral until the paperwork, but mainly the dealer plate is returned. Instead of him, "thinking" why something was not done, it would be more preferable if he were to actually figure it out and provide some written assurance as to what needed to be done once the paperwork as received back into the office if that is indeed what they were waiting on. My issue is that nowhere on any of the paperwork or email is it stated that the 2nd set of keys are owed to me. Just given how this dealership failed to: 1) Verify title availability before selling vehicle, 2) Failed to acquire title in a timely fashion, 3) Once title arrived, failed to send paperwork and title for another 4-5 days and 4) Failed to effectively communicate with the customer. Tuesday 1/9/18 FedEx delivers the 2nd set of keys and brining an end to this 7 week ordeal. There is clearly a lack of communication and follow-up from sales personnel to operational personnel and it's downright infuriating. Additionally, aside from calling and personally asking for a member of management, there is no means to contact anyone in leadership at the dealership. Every call is met with an enthusiastic sales person ready to sell you the next soul sucking CVT equipped Nissan but not a single soul spearheading the after sales execution. I feel as though this is experience is atypical, as I'm sure the majority of this dealer's traffic is local. Perhaps they are just completely aloof to the sensitivities of distance shoppers or competent in their ignorance of time value. In either case, their handling of this situation is not a recipe for repeat business. Bertera feels as though they did me a favor, and to their credit they did by allowing me to leave with a dealer plate and not empty handed, but we wouldn't have arrived to that initial point had they double checked for the title and been forthright with the process, and Massachusetts nuances, prior to arranging a sale. The saving grace in all this is that the vehicle was absolutely as described and my wife loves it. However, I'd rather travel a further distance if it meant getting things handled in a reasonable amount of time with people who are as adept and concerned with with after sales support than they are with pre-sales tactics. read more

David was awesome to work with. Quick, efficient, not pushy! We are satisfied with our purchase. We were shocked to leave that day with a car! read more

I went to Bertera Nissan in Auburn at Noon on Sunday, 1/13. Originally we were just looking and Matt showed us the type of car we were looking for in the lot. He was very friendly and offered a test drive. Having never bought a new car, I was hesitant. I thought I'd have to fill out a bunch of paperwork but I didn't. I jumped in the car, pulled it around and all I had to do was let him make a copy of my driver's license. We drove it a little down the road to get a feel for it and decided to go inside. I wanted to "run the numbers" to see where I stood with an interest rate/payment. I had planned to get my loan from a bank, not the dealer. It turns out my credit score was higher than I thought and I could get a payment we could afford. Throughout the whole process, Matt was easy going and friendly. There was no pushy sales speak or tactics at all. This is what I feared about going to any dealership. I can't speak for every single salesman at Bertera Nissan, but Matt was great. We ended up buying a 2013 Nissan Versa SV in "Brilliant Silver". It was a great experience and completely painless. I got what I wanted at a price I could afford. Edit: Whatever you do, read everything you sign. If you do not want an extended warranty, make sure it isn't in the loan. Bertera uses First Automotive by SouthwestRe for extended warranty. If you do agree but change your mind, you have 30 days. Do your research before agreeing to it. I was naive, it was not Bertera's fault. Lesson learned, warranty removed. read more

Great experience with Peter! Helped me get the deal that made most sense for me! Will be back for my wife's car soon!

Wow. Just wow. Recently bought TWO used cars. Hassle after hassle. Couldnt get a sticker for one after the first week had to send it to a Ford dealership. Issues with skipped safety inspection on the other car.Three weeks and two rentals later still never got a call about us not even wanting the car because its such a piece of junk. After a month epidemic the "salesmen" never reached out. Had to deal with an entirely different salesmen to get answers who eventully told me "its not my problem" and "im moving to hollywood". Sales team looks like a bad fraternity sitting around talking all day chit chatting looks like all junior salesmen. Sad scene. This is just a warning to other people don't waste your money or time. Very disorganized. Poor customer service and attitude. Plenty of car dealships out there who will actually want 30 years of return business which they will now lose out on from me. Guess the bottom line only matters for the short term for these jokers... *****update*** SO HERE WE ARE IN FEB. MAJOR ISSUE WITH CAR. DIDN'T EVEN MAKE IT PAST FIRST OIL CHANGE. WATER PUMP SPEED SENSORS. LESS THEN 50K ON CAR. 2K WORTH OF WORK. NO ONE EVEN REACHED OUT ABOUT GETTING US IN ANOTHER CAR AFTER WE COULDN'T GET STICKER FIRST WEEK. THIS PLACE IS A JOKE. TERRIBLE CUSTOMER SERVICE. I WILL CONTINUE TO SPREAD THE WORD THRU EVERY WELL CONNECTED PERSON I KNOW. WHAT A SHAME! ROBBING FAMILIES AND MAKING VERBAL PROMISES IS NOT THE WAY TO DO BUSINESS! read more

I was searching for a car for my daughter and found a great deal at Bertera Nissan. What was even better than the price was the warm welcome I received at the dealership and great service I got from my Hans my salesperson. The whole process was painless and the experience was superb! Thanks Bertera and Hans!!! You have restored my faith in the car buying experience. Nick read more

Just had the best experience at this dealership! I have always hated the car buying experience, but everyone here was so nice, laid back and knowledgeable! There was absolutely no pressure to buy which I loved! We will absolutely be getting our cars here from now on! read more

Great car buying experience. I love my 2015 Rogue and our salesman Curtis was great to work with. No hassle, great car and amazing customer service. I would highly recommend Nissan Bertera to anyone. read more

I strongly do not recommend purchasing a vehicle from Bertara Nissan. My wife's experience has been terrible. We were directed to Ali Azizi who pointed us to 2 Rogues that we were interested in. We test drove one, saw it had built in Nav (which was critical to my wife), but he pushed the other due to the color and uniqueness, which sold my wife. He assured us were identical. The delivery did not proceed smoothly, with the car not being ready when he said it would be (it was fine, a CT registration office hour situation, but something he SHOULD have known ahead of time and not over promised). We also found out he miscalculated the taxes and we had to pay extra. Finally we got the car and despite being told they were identical the car we received had NO built in navigation. We called to see if we can get this rectified and after 2 weeks of discussion with the GENERAL MANAGER we were GHOSTED by him. My wife wrote a bad review and someone names Dwayne called to correct the situation. At first this had promise and there was a pledge to get my wife the right car, just we pay the difference for the navigation and they'd cover depreciation. The was mid-November. At the time there were no Rogues available, but were told she'd get one from a delivery in early December. Early December passed and no word. I called mid December, and Al said there was one, that Dwayne followed up with there wasn't and that he'd get back to me. We're the end of January now and STILL no communication. They're misleading liars who will do anything for a sale and probably were hoping we'd go away. Never buy from them. To be honest, we will probably never buy from Nissan in general again, which is a shame since I plan on being in the market for an EV in the coming year. My money will be going elsewhere. read more

Always a pleasure dealing with The folks at Betera Nissan! Amire is friendly and knowledgeable. Been coming here for years, wont buy my Nissan from anyone else!!! The salesperson We dealt with , Dave was also friendly and efficient! Everyone was even calling my old and new pathfinders by their names that I call them .. hahaha , thanx again amire and Dave! Pete will find a new home and Marty will be enjoyed on many upcoming adventures!!! read more

Wonderful experience! We found a car online that we wanted to look at because the price was so reasonable. Went to the dealership at 4:30 traded in our old car, got financing, and drove home in the car we wanted within a couple of hours. Professional, courteous and hassle free. Can't possibly say enough about this dealership. Thank you all. Especially Cristopher Tapia and Amir Abnoos!! read more

Wish I could give no stars. Bought a versa a while back, one thing after another. Had a major repair done, not fixed, brought it somewhere else they saw no sign of a repair! Was in an emergency out of town had to have ANOTHER repair done as towing to Auburn was cost prohibitive. Did not cover IN SPITE OF WARRANTY and Nissan America response to my letter requesting reimbursement for a $700. Repair was to "go to the better business bureau"!! Stay away from this dealership and Nissan!!! Took out a loan to pay off that car and got rid of it. read more

First time purchasing a car made that very clear. Wanted to put down a certain amount of money, they told me I could do it the next day when I was picking the car up. I get there and they did not inform one another that I wanted to put down more money, it was too late but we are all set. Filled out paperwork, signed over my title to the car I traded in and went on my way until I could get registration and inspection. One week later I had talked to 5 different people about getting my inspection and registration, they lost the title to my trade in in-house, they told me I was required to pay the extra money they specifically said I could not pay, they gave me the incorrect carfax report for a different car which had no damage when the car I purchased had slight damage. And only after I went in, on the final day that I could drive the car legally, did they handle everything and fill out the proper paperwork. But last, to wrap it up I asked them during the inspection if they could check tire pressure light which was remaining on even after I filled up the tires. Instead of actually doing anything, they filled up my tires 7 psi beyond the recommended psi, and told me the light should go away. It didn't and I had to figure out on my own why the light was on. To the point: don't go here if you can avoid it. Sure I got a great car, but damn everything beyond that was endless phone calls, leaving work early, and a complete lack of organization. Get it together Bertera. read more

Avoid Bertera. I recently had to make an emergency stop at another dealership for a nearly $600 repair because my Altima was running extremely rough. While diagnosing the problem they discovered that my engine oil had been significantly overfilled. Do you know where I last got my oil changed? Bertera. Overfilling the oil affects the oil pressure which controls the solenoid that failed. When I called Bertera to address this issue the service manager claimed that their mistake didn't damage the part. Even if the oil was not directly responsible, it is quite arguable that the strain it put on the system certainly played a part. Either way, he said that there was nothing he would do to fix this situation. With regards to the overfill, all I got was an "Oh, sorry we did that." Overfilled oil can cause increased wear on an engine so the silver lining is that I found out about it before a more catastrophic failure occurred because of Bertera's negligence. This was not the first time that they have made a mistake when servicing my car, so there is clearly a trend here. If you think that a lack of attention to detail and avoidance of responsibility are good characteristics for a dealership then Bertera is your place. I will never return here and I strongly urge you to avoid them too. read more

I bought a used mitsubishi from this dealer today because I needed to get a car quickly. 2 weeks ago I had a trade in but it got totaled on the way to exchange cars. The payment was going to be 180/month. I have to say they were going to give me a decent amount for my trade in at the time. The trade in price was 9000 and they were going to pay off my car which was 7500. That left a 1500 for a deposit. Anyway the insurance went through and I got a 900 check after the insurance paid off my car. I contacted the dealer and told them the most I could afford was 1000 down and I'd have to keep the car payment at 180 and i couldn't go over that price or I would need to find something cheaper....Rich, I believe he's the manager said my payment wouldn't go up and they would work with me, they wanted me to come and redo the paperwork without the trade in. I live about an hour away and trusted they would stick to their word. I got there and they handed me off to a different employee who told me the best they can do is 194/month...I was in need of a car so I agreed to go to this price even though I was uncomfortable with it. Then at the dealer they said I could pick it up Monday, after getting home they wanted me to call them....turns out they told me to plan on not having the car on monday. To top it off when I first got to the dealer originally I test drove a 2014 ford escape and it started smoking and ran out of gas on the test drive, we had to walk across a divided highway to get back to the dealership, find out later the car caught fire. So the problems I have with this dealership is they weren't completely honest and unfortunately the cars may not be looked at mechanically before test driving. read more

I went here to test drive a vehicle. The employees are very honest people. They stood by the mechanics of the vehicle. Matt was great with showing me the car and a timely follow up. read more

As a first time car buyer you'd think they would make the experience a little easier. They are nice enough when you actually talk to them. Sat there for 3 hours on 2 different days trying to finance a car. There were multiple employees there and a couple customers. But yet when I call there isn't a single person to answer the phone? And no option to leave a message. I understand there's a process with the bank that takes time but as a CUSTOMER you expect decent customer service or at least for them to answer the phone at a business. And I don't mean just one missed call, it was about 6 over a 2 day span. Ended up taking my down payment back and going elsewhere. Lack of customer service/ communication lost you a customer. Although, I will say the few times I did talk to someone Lewis and Dave are very nice. read more

DO NOT! I REPEAT DO NOT BUY FROM HERE. My brothers girlfriend, who recently moved to America, spent everything she earned in the short time that she has been living here (about 6 grand). The car completely broke down not even 6 weeks later and would require 4,000 to repair. They were completely condescending when they arrived at the dealership to amend this issue and refused to acknowledge the fact that they sold her a lemon and screwed over some poor first car buyer. They politely tried to reason and possibly work out some sort of reimbursement but the dealership only grew frustrated as if my brother and his girlfriend were at fault. I don't understand how they sleep at night read more

I was in a negative situation with my car. Duane and Rich really worked hard to get me into a new Altima SR. They were able to pull it off. I don't know why there are so many negative reviews here. My son and I have always had pleasant experiences at Bertera. both of us have bought from Bertera before and will more than likely buy from you again. read more

Bought a used car for my daughter. Process was seamless, no pushy salesmen. Daughter picked it up and was only given one set of keys. Realizing this later she called back and basically was told 'too bad', offering to get her another smart key for the tidy sum of $250 . Chatting with the GM produced no better results. Got a decent car at a good price but lack of empathy on the key issue left a bad taste in our mouth. We won't buy another car from Bertera. read more

Compared the the other nissan dealerships I have been to recently, they deserve a better rating!

Probably all dealers let you take a car home for a few hours to see how it will work out. But this place was nice about it and let me take it without the salesman on board which I liked. They do need more training on car features but one just becomes an expert via the Internet very quickly. It is surprising to me that they won't make sure every sales person knows every trim and every feature. That is why I took a star off. read more

I told the guy I'd meet him for five. I pulled in the parking lot and almost got hit by some jeep zipping through the lot. Then I walked in looking to speak to chad about a car and I wasn't asked my name or anything. I was told chad would be out soon and I stood there for 20 minutes and then left. Bertera Nissan had the worst customer service! And all these guys were sitting around and nobody said anything to me. They also will bombard you with emails and phone calls multiple times a day. I won't be returning. read more

I just purchased a car from Nissan and had a great experience. I have went to many other dealerships in search of a new car. Buying a new car is not a fun experience but John M was great to work with. I would recommend anyone looking for a nissan to go to bettera and ask for John M. read more

Update: I spoke with the regional manager at Nissan corporate and she said agreed that things didn't looks great for Bertera. She filed a complaint on my behalf but I think that's all Nissan corporate can do. She did point me to the nissanusa.com lease calculator just so I can double check my numbers and the website's monthly payment and mine were only about $15 apart, not hundreds like Bertera's monthly payment was. Make sure to use the tools before entering any negotiations with these people. read more

Great service dept..Brought my versa in for a recall repair. Car was finished on time. Very friendly service staff.

I went to this dealership, knowing what I wanted and found it on the internet. I dealt with Brian, who is not pushy at all and neither is the fianancing manager Vinny. I had my own fiancing and a check ready to get the price.. I did my shopping, went to Glick, liked them but they were selling me on a car that was only front wheel drive after selling it to as all wheel drive, then Harr was awful. I saw a car I liked and it had a dent on it and the service manager said well what do you want its used? and for a small price of 80.00 we wil fix it. None of such treatment at Berterra.. just lets get down to business,.. no BS. lets make a deal, Brian was cool, he did all the haggling for us.. it was a fair price, I love my Rouge..:) Stay away from HARR. If I won the mega bucks I would never buy from them,.. Go see Brian at Betera.. he's not fake. read more

Recently bought at 2014 Nissan maxima here. This dealership is absolutely horrible. Inconsistent at its finest. The only decent thing about this dealer was my sales person and the sales advisor Dave. He went above and beyond to try to help me as much as he could. But as far as the inept management there wasn't that much he could do. I had numerous problems that they haven't been willing to fix like a problem with my suspension that they told me is just a regular suspension noise! Moral of the story stay away from this car dealer! read more

Although we did not purchase the car of our choice from Bertera Nissan we will give our sales person Dave Green top reviews. We were looking to purchase the 2014 rogue SL with all the bells and whistles. We were on a time constraint and they were not able to locate the car we wanted . We thought Dave was a fantastic sales person and we would recommend calling for him personally if you decide to purchase a nissan from this dealer. read more

My husband bought a new car there about a month ago. We really stopped in just to see what they had before heading over to the Hyundai dealership that we had already been to. We told Keith how much we were willing to pay and that we were looking for a used car(1-2 years). We ended up getting into a brand new car with less than we told him we wanted to pay, AND IT IS NEW!! We were surprised at the cost of a new Nissan Altima vs Used Hyundai Sonata. The whole buying process took us only a few hours. From test drive to signing the papers. We were very happy that we stopped in! read more

I took delivery of a 2013 Hyundai Sonata last night after work, and I don't know why anyone would have anything bad to say about these guys. Shopping for cars isn't always fun, and I had been looking for a while trying to find the right car. I had my own financing arranged and needed to meet the banks criteria for zero down. They had one that was priced right, so I came to take a look at it. The entire process was smooth and seamless Ted the salesman was easy to deal with, and very straightforward. Even the negotiation was pleasant and open. The only surprise was in finance when Vinny told me he had lowered my payment by $23.00 by getting me a better interest rate. The car was clean, registered, and ready to go exactly as promised. I will definitely return for my next car, and highly recommend this dealer. read more

When first starting, once David found out the car was for me but my father was the one buying it, he paid no attention to me and went out looking at cars with my dad while I was inside without me knowing. Secondly, having Mike do the deals with us practically ruined our entire experience. He mad promises and took a deposit from us with these promises in mind, and then called the next day saying he couldn't live up to the promises. What a waste of our time and gas traveling back and forth, dealing with these people. We were lied to and played with. What a stereotypical car dealership. read more

Everything went very smooth without any problems. Service man was extremely friendly and concerned that was satisfied.

I have mixed feelings about the dealership. I purchased a brand new car there and final price offer was so awesome that we were not able to refuse (comparing to any other dealership in 50miles around). Hint: salesman does not make decisions - need to wait for manager. Another hint: negotiations take 1-2hrs - do not give up too early (unless several $k are not big money for you). Now sad part. As you can see from reviews from others - I'm not the only person that has this problem... Service department is HORRIBLE. Slow, representatives look sad and the most important - they damaged my car last time. Dent is not very large, so I noticed only at home but nevertheless... I would recommend to stop there once to see everything by yourself and avoid in future. Chances that they damage your car right immediately are small, in my case, they damaged only during the fourth visit. read more

I emailed their office because I was interested in a vehicle they had not published a list price for, and they are out of state. They promptly responded with an automated spam message that didn't answer any of my questions. And then another spam message every day for a week. Followed by spam from the GM asking why I wasn't responding to the spam from his salesman. read more

Stay away from this dealership.went there two weeks ago wanted to try a murano all they kept asking was where was my trade and can we see it.why am I going to show you a trade before you give me a price on your car.we drove it liked it when I asked them what there best price was and again asking me about seeing my trade.they shot me off an Internet price of 41,800 they were not interested in locating the one I wanted anyway.went to colonial nissan they worked from invoice not msrp I saved almost 6 grand over beterra they got me the color i wanted that was two states away.just stay away beterra is your typical high pressure dealership that wants to steal your trade and make maximum money. read more

I had recently bought a 2009 Nissan Versa from another dealer but a friend of mine said he read about a recall in 2009 Versa models. I did my research and sure enough he was right. I called a 1-800 number to confirm it and they told me to make an appointment with the nearest authorized Nissan dealer. Nissan Bertera, unfortunately, was my only option in my area. I had called a direct number to their store and spoke with a young girl who had setup and appointment for me. I called on Friday, October 16th, to make an appointment for November 3rd. She told me that the recall event didn't start until Nov 2nd and they would need time to get supplies for my recall. So hence why she decided that November 3rd would be my best option and that i would be first in line for this service. She was actually very nice to me over the phone and told me about their shuttle services that would bring me to work. I told her i worked in Shrewsbury which was 2 towns over, and then she said.. sorry, we only shuttle to the Auburn area. She made the appointment for me for Nov 3rd, @ 8:00am. I asked if I could drop off the car before then since I had to be at work for 6am. She politely said I could and I can leave my key in their dropbox. I made arrangements with work to be late that day, and I arrived promptly at 7am. I was 2nd in line at their service garage door. As I went to register my car, this is where it all went down... I approached the gentleman Larry at the desk to check in. After he checked my VIN, he informed me that I had no record of being on file or having an appointment. I showed him my confirmation email that I received stating that I was supposed to bring my car in for recall. He asked me who I spoke to, and I have no idea which girl it was that I spoke to. He said that I must have spoke to a call center who just makes random appointments for them. He said he had 6 parts and that they were all spoken for and they were reserved for people who had called 2-3 weeks ago. I proceeded to tell him that I had called well over 2 weeks ago and made a direct appointment, and no here I am standing in front of him, late for work, and now knowing the fact that my car will not be fixed today. Rather than stand there and waste anymore time with a gentleman who isn't going to be able to fix my problem. I made a reschedule for god knows when.. he said I would be notified when the part came in, which could take up to another 3 weeks. I left... Nothing else to say except that you can blame the call center all you want. But I know I called their direct line to their service center to make an appointment. I'm very disappointed today, and now after reading all the other 1 star reviews on Yelp about them, I can agree with the people here. If I could go to a different Nissan dealership, I would, unfortunately, I have no choice but to wait on their recall part to come in. read more

The Service Department at Bertera is excellent - the staff is professional, friendly and attentive.

Worst experience ever.Left a deposit on a car they were working on getting finance in order talked by text and voice mail over the course of the week.When I made the appointment to drop off cashier check they had me go there and they told me they sold the car I left a deposit on. Horrible experience save yourself the trouble and go somewhere else.This place just make.s you think about all the used car jokes. read more

Just bought a 2015 Nissan Rogue from these guys. Talk to David D. or Jason T. the sales manager. They made the experience painless and straightforward. Great price, good value for my trade and explained the financing and all the fine print. Even stayed after hours to make sure everything was complete. Thanks! read more