I don't hand out praise to law firms lightly, especially after going through a Workers' Compensation battle that had more moving parts than it should have. But Carter Cullen (Bertoldo Carter Smith & Cullen) in Las Vegas earned it. My case involved complex medical and causation issues tied to occupational injury, and like most Workers' Comp cases, it wasn't just about facts, it was about whether anyone was willing to actually connect the dots and fight for them. That's where Javier stood out. From the beginning, he approached the case with a level of strategic thinking that went beyond the usual checkbox lawyering. He understood that this wasn't a simple claim and treated it that way. He took the time to see the full picture, not just the convenient parts, and built the case accordingly. What impressed me most was his persistence. Workers' Compensation systems are built to slow things down, minimize claims, and push people to give up. Javier didn't play along with that. He pushed back, methodically and effectively, and ultimately secured a ruling that didn't just resolve my case but set a meaningful precedent in how similar issues can be approached going forward. That kind of outcome doesn't happen by accident. It takes preparation, patience, and a willingness to go further than most attorneys are willing to go. Communication was also solid throughout. I was never left guessing where things stood or what the next move was. And when decisions needed to be made, they were explained in a way that made sense without watering anything down. If you're dealing with a straightforward claim, you probably have options. If you're dealing with something complex, contested, or being minimized by the system, you need someone who actually knows how to navigate that reality. In my experience, Carter Cullen, and specifically Javier, does. They don't just process cases. They advocate. read more

I FOUND MYSELF RESPONSIBLE FOR MEDICAL BILLS!!! I had a car accident a year and a half ago and hired Bertoldo to represent me. Unfortunately, my experience was extremely disappointing and unprofessional. * After I signed, I received no updates for five months. * It took four months for him to send me to a pain relief doctor. The first doctor only worked Thursdays before 5 p.m., which didn't fit my schedule. The chiropractor showed me multiple attempts (four from their office and three from me) to contact Bertoldo's office before they finally approved a change. Even the doctor was surprised at the delay, since accident victims are usually seen immediately. * When my doctor recommended an MRI, Bertoldo's office dragged their feet again. I called repeatedly, and he even missed two scheduled phone call appointments with me, which I found extremely disrespectful. * Eventually, Bertoldo emailed me saying the MRI "wouldn't help my case." He insisted I drive to his office for an in-person meeting. Given his repeated failure to honor phone calls, I refused, saying I would only discuss matters by phone. Instead of apologizing or trying to rebuild trust, he became upset and dismissed me as a client. That's when things got worse: * During our initial consultation, he assured me I would never have to pay medical bills out of pocket. But after dismissing me, he told MEDICAL PROVIDERS TO FORWARD THEIRS BILLS DIRECT TO ME, leaving me responsible. * He had also made me believe my case wasn't strong and that I'd be unlikely to get full compensation. He even tried to pressure me into fixing cosmetic damage to my car, saying I'd otherwise receive very little. Thankfully, I found a new lawyer. With them, I received the maximum possible compensation without repairing my car. This proved everything Bertoldo told me was wrong. To make matters worse, he later attempted to take part of my settlement, even though I had kept the email he personally sent releasing me and any future lawyer from his fee. In summary, this firm showed a lack of communication, professionalism, and honesty throughout my case. They caused unnecessary stress, delayed my treatment, left me with medical bills, and misled me about my chances. I would strongly advise anyone to look elsewhere for representation read more

The staff here are truly amazing! they helped with a case back in 2011 so when i got into an accident in 2023 i knew who to call. They are all so loving and personal. They were always there to answer any questions i had and very open about what to expect. highly recommend them! read more

Absolute worst company EVER, I called for questions on if at all possible to help fight a DMV report (Dispute). Their great office person that answered the phone stated (WE ONLY DO PERSONAL INJURIES) then hung up on me. This person is not only disrespectful but she only cares for herself and not others. I would rather call Glenn Lerner and Rowe. Thank you for absolutely nothing read more

I was in a car accident and was put in contact with Kevin King. Kevin and his team where amazing! Every time I had a question he would answer it with great detail. If I had a question and couldn't get a hold of Kevin, he would return my call within a few hours. I was always kept informed with everything going on from beginning to end. If you are looking for an attorney I highly recommend this law firm. The outcome of my case was satisfying and the whole process was smooth. Thank you Kevin! read more

Thank you Bertoldo! Thank you for giving me comfort & closure! I was an a hit & run accident & Bertoldo was still able to handle my case efficiently. He also put me in the best care with my chiropractor with one of a kind therapies that would heal my body! I appreciate you greatly for taking care of me physically & Financially! Good people do good things. I also want to thank his assistant Juliet A. for always responding to my needs/questions. Thank you Juliet for also being a kind women that carry's herself with great value! You told how everything was going & how it was going to be! Thank you again Mr. Bertoldo & Juliet! -Jose E read more

I highly recommend attorney Steven Baker and his associates! I was injured in a car accident by an uninsured motorist and Steve helped relieve my worries and stress. I was kept me informed through the entire process. My case was handled in timely manner and Steve was able to get all of my medical bills paid and a max settlement payout. He was always available to answer all my questions. The staff at Bertoldo, Baker, Carter & Smith were always friendly and knowledgeable. I hope I don't ever need an injury attorney again, but if I do I would never use any other attorney but Steven Baker and his associates. I appreciate Steve for all the hard work he's done on my behalf. read more

If you are looking for a law office who's NOT going to return your calls/emails/ text you find the right place!! Don't be impressed by the first meeting they will promise a lot, but after you sign they will treat you by the dollar amount you worth. It took them 2 years for a simple car accident to get me a settlement for less than 3k! The most annoying thing is that they will never return you calls- sometimes only after 2-3 weeks only ! RUN IF YOU CAN from this law office read more

I was disappointed that my lawyer, Javier, was nearly impossible to reach after our initial meeting. I don't feel he was professional in returning calls, arriving to court in a timely matter, or being open with me on the process. At one point, we were reaching a deadline to appeal a decision - I called Javier's office 2-3 a week for over a month trying to reach him. It was only after the deadline for appealing the claim's refusal was passed that my call was responded to, making the appeal impossible. That was a very underhanded thing to do. I was also told I would receive a reimbursement for my out of pocket medical bills for visiting the specialist that Javier directed me to go to: he had assured me I would get this money back, even if my case was ultimately denied. In the end, 2 years later once my case was settled, I was told the money wouldn't be refunded. I wasted a lot of time, energy, and money, only to be disappointment again and again. I was ignored, and I felt that my case wasn't important enough for him to arrive on time or keep me in the loop of decision making. All this, and the lack of reimbursement he had promised me, is the reason I will not be going back to Javier or his firm for assistance in the future. read more

Bertoldo Baker Carter & Smith will make your pain and worries disappear! From my first step to the office I had a feeling that I become a member of the big family. I was treated like a rock star - from phone inquiries, advice, personal attention....this is a company that you can rely upon at any given time. From day one I was promised the best medical treatment, services and guess what - they went above and beyond to all my expectations. Definitely will recommend to all my family & friends...well done guys and keep up the good work. I deeply appreciate the time, effort and assistance of John and Steve, their professionalism and personal touch throughout the entire process was simply outstanding ! read more

From the first meeting after my accident to the final settlement conference, Lindsay (and Paul) were amazing. Reliable, thorough, understanding, qualified, all the attributes of a great legal team. Through the 3+ years, no detail was missed and every step was explained simply and with detail. Highly recommend! read more

Unfortunately, I was hit by a drunk driver last year. Fortunately, Steve Baker and his team took great care of me and they are all seriously amazing! They took care of EVERYTHING and made my life stress free! Also a huge thank you to Elle and Melissa for the follow ups and the clear communication! I think my favorite thing about this team, when you walk in the building everyone treats you like family. It makes the entire process more comfortable and smooth. Best Team in Las Vegas! Thank you, again! read more

I needed a law firm to represent me in a workmen compensation case. I contacted this firm. We agreed they would represent me in my case. After we filled ou the paperwork. I was contacted by them and the state of Nevada for several referrals to doctors. I called the firm on several occasions to get status of the case and could not get anyone to call me back. I was never told by this firm that the case had been settled or was still pending. No word from them at all. I checked on line with company that I worked for and everything has been wiped out. I know this was probably a small case for them but I still want to know what happened. read more

I highly recommend John Bertoldo & Steve Baker. I've known B,B,C,& Smith esq. since 1997 & they are like my family. They have been there for me every step of the way. Always answer my calls & questions plus keeping me informed. Thank you for making sure I get what I deserved! read more

HORRIBLE! RUN from this company!! ESPECIALLY Mr. Bertoldo! I'm STILL angry after all this time! I was a client, then was put off for YEARS while they were 'supposedly' working on my case! NOPE! ALL that was done was to postpone WITHOUT telling me!! They gave my case to a now CRIMINAL lawyer who was ripping everyone off! He actually postponed my case PAST the 5 year statue without my knowledge! Then, after they found him out, they passed me off to two underlings who, I feel, actually HURT my case to the point I LOST in court! Then, I find out when the jury was out, that Mr. Bertoldo actually went to church with the doctor we were suing! Conflict of interest to say the least I'd say!! Then those two actually YELLED at me in FRONT of the jury for something Mr. Bertoldo had told me would be FINE! They called me a liar! Hardly professional behavior! I have TRIED to put this behind me, but I can't any longer! I'm still SO angry at these people, and after seeing that I'm not the 1st and surely won't be the last that they will hurt with their practice, I HAD to post this review! They are NOT on your side! Will ONLY be there if they can win EASILY! If not, they WILL put you off until it's too late! RUN!! Don't waste your time with this company! Go to ANY other lawyer!! They will NOT be good for you! read more

typical law office -not returning your phone calls, promise you they will call you tomorrow and all have been take care of but nothing was taking care and no one calling you back!!! Was thinking to send them 2 of my friends who did car accidents but after my experience I won't. don't be impressed from your first meeting with them -they will promise you a lot but that's it! read more

Great place, worked hard to get the most for my settlement and treatment's. Highly recommend

I tried 2 different practices that were at CAPACITY. The 2nd place recommended Mr Baker. How do you explain an injury that is not readily visible, on an intake form that was emailed to you? Fahgetaboutit!! They want all info on paper, so that they can mull over it, then throw it in the trash if it doesn't peek their interest. Their website says to keep looking for a lawyer in the meantime, and if you don't hear anything from them in 2 wks, that means they won't take your case. Well, duh!! read more

In 2012 I was in a car accident that left me unable to work for 3 months. These guys were there to help me during the entire process, and they made my life a little bit easier when it had become so hard. The entire staff at Benson, Bertoldo, Baker & Carter are extremely professional and reliable. Even when our original lawyer had gone on to pursue other ventures, we did not get lost among the mixture and were quickly assigned another lawyer and won our case against the other driver. I would and will continue to recommend this group to all of my close family and friends because they are THE best that you can get in Vegas. Please, help yourself and give them a call. read more

These folks were amazing everyone from the receptionist right on up to the attorneys they were very attentive and gave me all the information I needed to make the best choices to resolve my case A big shout out and thank you to this firm......Tev read more

I can't say enough about how amazing this team is! Steve Baker personally went out of his way to make sure that I knew exactly what was going on and was comfortable with my situation. I can't thank him enough for all that he's done for my family. He let me cry on his shoulder and made me feel strong about my case. He gave me all the facts, never told me what to do, helped me understand everything that was going on, and never once left my side. Not only was going to see him was an amazing experience, but everyone in that office is nothing less than helpful, kind, family oriented and just there for you! Thank you again to this amazing team for helping me get through a tough time! Crystal! read more

After a freak dog attack incident, I was left injured both physically and mentally. I sought out the services from BERTOLDO BAKER CARTER & SMITH. I met with Mr. Larry Smith and Susan Fox to discuss my options. I decided to go the legal route to recoup medical expenses that I had due to my injuries. The case seemed to be a long shot as the owner of the dog did not have property insurance. The staff at BERTOLDO BAKER CARTER & SMITH, kept pushing forward with different legal options until a settlement obtained in my favor. I know that I will never ever be whole again, but thanks to staff at BERTOLDO BAKER CARTER & SMITH, my expenses were paid. Larry Smith, Susan Fox, Lydia Carver made sure I was always aware of what was happening with my case and made me feel very comfortable with the process. I would highly recommend the law firm of BERTOLDO BAKER CARTER & SMITH. read more

This lawfirm is top notch in proffesionalism and caring. They kept me informed at all times about my case and I enjoyed Lindsay Cullen's sense of humor (which you wouldn't think would have one being a lawyer but she did :-). I would definitely recommend them to anyone I know and if I ever need a lawyer again I will be going back to them simply because I thought they cared and showed a human side and not just there to make money. They get an A+ from me. read more

I highly recommend this law firm. Definitely the best attorneys in Las Vegas. They were provided by a family friend & we are very happy with the outcome. They're staff is amazing and available when needed for any questions. John Bertoldo along with his assistant El are truly a helpful team. read more

Shout out to the most amazing team Brett Carter, Jodi and Ellie!!! I've been coming to this firm for everything since 1998. They are hands down #1 customer service, case preparation and has won my cases every time with 110% full service. I have always recommend Brett Carter and his firm to all my friends & family for years. Don't forget to say hello to Brett Carter, Jodi, Ellie and Gail for me!!! You will love them, I promise. read more

It started with a work injury as most accidents do, I picked this firm because of a friends advice. Bad move on my part I never met Javier my lawyer until it was time for him to get his cut of my settlement and the paralegal assigned to my case never new correct details and complained when I complained about her not getting my meds, ttd or correct doctor appointments. Also this paralegal never returned my calls or emails until at least a week later I will never use this firm again and I will advise anyone who asks me to never use them. Eventually I found another lawyer to finish my case it cost me more in the end but making sure Javier didn't receive it was worth me losing it to a much better lawyer. I'm sure in Nevada as a "right to work state" employees injured on the job need honest, intelligent and competent lawyers and this lawyer is not capable of those qualities read more

I suspect the five star reviews might be fake. Based on the one star reviews that have the same situation, this law firm does not return phone calls. Look elsewhere if you want a decent representation. read more

Having an accident is ALWAYS going to be a painful experience. We went to BBB&C after consideration as to what to do next. They were very helpful along the way walking us through the process. The partners care about their clients and you feel like someone is on your side. I hope to never need them again but if something were to happen I would definitely be calling them. read more

Definitely 5-star from beginning to end. I was in car accident back in July 2016 and my case was settle on February 2017 (7months!) I was recommended my aunt who was in a different car accident. My lawyer was Jared. He is very professional. I had to call him in a few times and he is not the type to say I'm charging you for every minute we speak like other places. He addressed all my concerns and in a timely matter. I hope I don't have to use his services again.... but if I was ever in another accident I wouldn't think twice to go. I am extremely satisfied. Thanks Jared! read more

I was rear ended by a drunk driver in 2013 and the insurance wanted me to cover 50% of the charges. I went to John Bertaldo and he set out to get me not only free and clear of any fault for the accident, but also compensation for all my medical bills and pain. Thanks to John and his team, I am now free of the stresses and financial struggles that come with tons of hospital bills and a car accident. read more

Bertoldo is a complete scam. Promises the WORLD. Once he gets that signature forget about it. Lucky to get him on the phone again. Always out til Wed, in court blah. He gives you this big spell on how on Yelp he has #1 ratings. And not to mention he will and has waited a year and then says I am cancelling your case. Last min. And when you find another Attorney he applies a lien on your case. For doing what absolutely nothing! Scammer. Look elsewhere this guy is LAZY. read more

We cannot pick who we are going to meet in our life but we can decide who we are going to keep in it. Unfortunate circumstances brought me to the doors of this office. In Jan 2016 I was a victim of a hit and run accident that occurred at Town Square in Las Vegas. The driver of the other car just ran away from the scene. I needed help with medical attention, car repairs, rentals, paperwork, insurance agents hassling me for info etc. I was overwhelmed and I was looking for someone to help me with this. I needed someone solid, someone, with experience and someone that is not on a billboard on every corner and taking every case that walks in. I needed someone with proven 5 stars reputation. I called ahead, scheduled appt. My case was assigned to one of the managing partners Mr. John Bertoldo and his assistant Eli. Few hours after the appointment I was already scheduled with a MD, X-rays & MRI, Chiropractic, my car was in a collision shop and I had a rental. I had nothing to worry about, just I had to take my time to recover. The harassment from the insurance agency stopped right away. John and Eli stayed in touch through the whole process and kept me posted for each step we were going thru. I can't be thankful enough for all the help and attention I've received from them and the team they are working with. The irresponsibility in this town is huge and it when comes to a moment like this, you really need someone that you can count on. You will be happy that you pick them on your side! read more

5 stars prior to this review go to Robert Cardenas who was my former attorney . this review goes to the law firm , my attorney has left the firm and a month after they send me a letter stated that I have a new attorney , who I never spoke to , never met , so I finally get to meet him in person , the attorney was nice and understanding but the communication part was just really bad , I communicated through his assistance , long story short , I've try several attamp to contacted them regarding my case because it has been a little over a year , all they told me was we are still actively negotiate with insurance company , so I wait until December 2016 to contacted them again , never get response back so I decided to terminated the law firm and went to hire a new attorney . come to find out after all these time my case was settle back in Oct 2016 , I've never received email, mail , even one phone call from them , and when I terminated them they still haven't pay my liens , but so quick to take the fees out of my settlement check , very disappointed and will not recommend this law firm to friends and family read more

So while I never would wish anyone to get in a car accident to need an attorney, if you do happen to find you need one, come here. I have dealt with John, Charlene, and Kevin. My health and well being was always the main priority. Charlene was the one who I initially had dealings with. She has been amazing. All of my preconceived stereotypes about lawyers have been proven wrong. I honestly feel as if I matter, and I am more than just a case number or dollar sign. Charlene has followed my case as it has gone through various departments,(due to the insurance of the one who hit me), and she has been amazing. I have called and emailed her many times, and she always responds quickly and makes me feel as if I matter. She has made a point of following my case though, and I find that commendable. read more

FIVE STAR.....Was ever so cautious when i needed a reputable lawyer after my car accident. From the first call this office has been ever so on top of things. Charlene and Karen are always more than available to answer any of my question or file paperwork in timely manners. Been the easiest and most efficient firm. Phone call are always returned quickly. I have not has to worry about any of the details, this Firm has dealt with all the details while I focused on healing my body . Give John Bertoldo a call you will not be disappointed !!!! read more

My daughter and I were rear ended roughly a year ago. We knew we needed medical attention. Unfortunately, we also knew the costs involved and I was skeptical to proceed with treatment for us without knowing what these may amount to. I came to Benson, Bertoldo, Baker & Carter to guide us in the right direction. Collectively, they have provided that 'big brother' feeling for my family, reassuring us along the way. When you're involved in a collision, no matter the degree, your first thoughts are "What do I do now? And how do I do it?" I recommend BBB&C for their knowledge, their kindness, honesty and integrity. Although my claim has not yet settled, I am without a doubt confident that this group of friendly, and good looking, professionals are treating my smaller claim in the same manner as they would handle a catastrophe. Thank you for your efforts, and here's to future success in guiding others! read more

This was my first car accident so I did not know much about what to do other then what I googled online. BBBC helped me with everything and answered all the questions I had. Everyone was very friendly from my lawyer Jared Clark , to the front desk receptionist , to the administrated assistant Jenna. read more

I don't understand how I could have hired the worst lawyer on the planet...John Bertoldo...and yet other reviews think he's the best!! Here was my experience... I was in a very bad auto accident 9/2014. A woman ran a stop sign doing 35 and hit me. After meeting with John Bertoldo of Benson, Bertoldo, Baker & Carter, he assured me "it was a high value case" and would hire an accident reconstructionist to prove it. Months and months went by & I didn't hear from Mr. Bertoldo so I figured he was working on my case. I began calling leaving message after message to get an update and got no response. Finally I was able to make an appointment and at the appointment he gave me a sob story about how overwhelmed he was because his partner was on medical leave and that after holding onto my case for a year already with doing absolutely nothing on it would have to withdraw. This meeting was in September 2015. Months later I received a disk with all of my case info/correspondence with multiple letters from my auto insurance stating that they have made numerous attempts to reach Mr. Bertoldo to get all my medical bills and were going to settle my case in favor of the 'at fault' driver since they received no statements from me and my lawyer failed to respond to every phone call/letter they sent him to get my statement of the accident. OMG!! I was initially given 10% of the fault & because he failed to do the job in which he was hired, I got 100% at fault!! The settlement was paid out in June 2015, months before I had the meeting with Mr. Bertoldo and he said NOTHING about any of this!! How can a lawyer do this to their client and get away with it? I walked away with nothing but a stack of unpaid medical bills and injuries that I will now have for the rest of my life including nerve damage. To add insult to injury, when I discovered this, I tried contacting my insurance company and they wouldn't talk to me because they never received a withdrawal letter from him. I left Mr. Bertoldo several messages to send the withdrawal letter and once again...was met with silence!! MR. BERTOLDO AND HIS CRAPPY LAW FIRM ARE THE WORST EVER AND SHOULD BE DISBARRED!! If I didn't know any better I would think that it was all a conspiracy with the at fault driver to screw me over!! I could've negotiated a settlement for myself and came out with something instead of absolutely nothing and now I have a wreck on my record. You'll be sorry if you ever hire them!! They should be shut down for malpractice!! read more

I retained Benson Bertoldo Baker & Carter after I was injured in a rear-end car accident. Autumn Betke is the attorney who is handling my case. Autumn is very helpful and has guided me through the process with great communication and professionalism. Everyone at this law firm is courteous, efficient, and has treated me with the greatest dignity and respect. I am constantly updated as to the progress of my claim. I would recommend Autumn Betke and Benson Bertoldo Baker & Carter to anyone who needs representation in a personal injury case. They truly have their clients' best interest at heart. read more

Just a horrible experience cost me everything due to ignoring me in a time of pain confusion medications that made me crazy absolutely no bed side manner for lack of better term Never kept me in loop and ended up dropping my cases at the finish line what goes around comes around I learned my lesson I am at fault as well I mis behaved while basically physically disabled and I was not being rational but I was solo and I E he provided no guidance while I was taking very strong medications but as the lawyer they he should have at least returned calls read more