I am shocked at the negative reviews on yelp!!! Having been treated by Dr. Bertran several times in the past, I feel compelled to come to his defense. I found him capable, kind and effective. Although Dr. Bertran was not my PCP, his staff always worked me in. He helped me get better. His front counter was businesslike but I don't remember any rudeness. I was there to get treated, not socialize. I suggest an open mind before discounting this physician. My experience was totally positive! read more

Not everyone loves Dr. Bertran, but I do. He's best known as a pediatrician, but he's actually a family doctor~my husband uses him as his primary. The office is small, nothing fancy. It's conveniently located in the Winn-Dixie plaza on Key Biscayne, where I can grocery shop or pick up a prescription following the appointment. I find the staff friendly and helpful, and it's ridiculously easy to get a timely appointment. Like the office, Dr. Bertran is not fancy. He rarely wants my input, which was initially off-putting. Then I realized that it's my son he wants to hear from: he listens to my 2yr old! What a concept, talk to the patient and not his worried mother! The more experience I have with the doctor, the more I find I trust him completely and I've even gone so far as to recommend him to strangers. We agree on vaccinations, and I find that I like his sometimes curt attitude. I want a doctor who is serious and provides solid treatment, I don't need a hand-holder. Plus he's a graduate of Columbia Med School, and yes, I'm an education snob. Dr. Bertran is a match for my family. read more

I like Dr Bertran, I have been going there for almost 8 years now and take there my 3 kids and he has been great. Love the fact that I don't have to wait to see him ... He answer the phone on the weekends himself. Like the location !!! The front desk staff it's friendly. I do recommend him to my friends I some occasions he has seen me and my husband... And I love the drive to his office I don't live in the island. read more

The doctor is fine but the staff are horrible Took me 3 time to get a school form They don t care about you changing for another doctor with better support services read more

Dr. Bertran doesn't smile all the time but he is very thorough and trustworthy. I recommend him as a reliable doctor.

Dr Betran is a HORRIBLE DR . He has no bedside manners and is very sarcastic. I know you may think its convenient because he is in Key Biscayne but your child's health and care is very important it is not worth compromising . The staff is HORRIBLE and rude. I have currently changed from Betran to a Dr off of Key Biscayne and WOW what a difference . If you are older and barely go then he may be ok but for children he is HORRIBLE . I was patient but i couldn't take it anymore . read more

I have been seeing Dr Bertran for over 20 years, my brother goes there as well as I. I was very sick today, and couldn't make his office and all i wanted was a phone call from him - he is an amazing doctor but his front desk staff is rude and off putting. As a family doctor his staff should make sure a level of customer service is provided and it shouldn't matter what I needed - all i wanted was a phone call. Sad to leave this review. read more

Horrible staff, obnoxious doctor that makes his job to make you feel inadequate as a parents and pushing drugs /anti-biotics. Never again!