I should've read the reviews before I came here- It looks like everyone has the same experience -…read morewaiting over an hour and being charged ahead of time for your appointment , and constantly being told "you are next", and then still waiting another half hour or more , very rude receptionist!!!

They charged me the copay before the appointment, made me wait 1h before telling me the doctor is…read morerunning late... Awful service experience, doctors do not care about patients time. My appointment was with Mr. Gonzales

I have been using Gastro Health for 3 years now and have been at this office at least 9 times.. I…read moream surprised with the negative reviews and wanted to give my honest opinion regarding the services of this facility. 1. Parking Situation.. YES it is bad unless your appointment is after 3PM good luck finding parking but they have FREE valet parking with at least 3 people very reliable, professional and friendly and never demanded money but always good to provide a gratuity. 2. Administrative Services .. I always arrive 15min earlier and I have never ever have to wait. The service is smooth and fast. You check in and then you sit and they call you to one of the windows to present ID, insurance and co-payment. They gave you a print form and wait another 5 min or less. 3. A nurse will take you in very professional always to ask questions about changes, diet, medication/supplements, measure blood pressure etc. 5. Then in 10min or less you see the actual Dr. I will say by the time you check in and see the dr it will take no more than 20-30minutes. So please keep that in mind. There is a process go through. 6. Doctors.. I have used services of Dr. Flavia Mendes she is amazingly patient, caring and professional. She is pragmatic and efficient. She does not take too much time to examine but the time she uses is the right one. One time she had a major emergency with a patient and couldn't see me and they did not wanted me to wait and I was attended by Nurse Practitioner Darlene Boytell- Perez. She needed to give me my results of some exams and took 45 minutes. She explained to me everything in detailed, show me images and gave me wonderful tips on diet, etc. 7. Imaging.. Again extremely professional, punctual. I highly recommend this facility.. at least these providers.

This is the worst group. Some doctors are good but the staff is terrible. They are disorganized and…read morerequire multiple follow ups to get responses. They are too large and have poor office management.

Both my mom and husband have become patients of Dr. Valladares and I have witnessed the level of…read moreattention and care he's provided both of them firsthand during consultations, procedures and thereafter. The level of care provided has always been top notch by Dr. Valladares and office staff. He's thoroughly reviewed the complex gastrointestinal issues they bring to the table and provided care that resulted in real relief. Highly recommended!!!

The service is good, but there is NO PARKING for patients' cars--something unbelievable these days…read more I will NEVER go back. la atencion es buena pero NO TIENE PARQUEO para los autos de los pacientes. algo increible en estos tiempos. yo no regresare NUNCA MAS.

Great Colorectal specialist. Best of the best. No much talk but extremely skillful surgeon. My…read moresigmoidectomy procedure (secondary to recurrent episode of diverticulitis) went well, practically not pain at all only minor discomfort for a few days. No complaints about his office or staff either. I'm recommending him to anyone who needs a simple GI treatment or a complicated surgical procedure.

I was treated by Dr. Zsomstein on July 26, 2023, he prescribed a medication to heal my symptoms and…read moreafter been using this medication for five (5) weeks I didn't notice any improvements to my condition. I call Dr. Zsomstein and on three different occasions I left messages explaining my situation and asking him to call me, in addition I send him two (2) emails on his Gastro Health Portal and he never replied to none of my messages; by telephone or by emails. Poor practice by Dr. Zsomstein not assuming his responsibilities as he should. Silvio I. Olivera

This place is horrible..beyond redemption. This is an example of how NOT to manage a freestanding…read morefacility, and it seem like they dont care..I believe their mission statement is let us overbook make the most money and treat patient as horrible as we can..regular wait time is 3+ hours..Wait time from a Colonoscopy procedure after days of prep 4.5 hours..This is hell on earth..How can we get them to close their doors

Unacceptable!!!!! I dropped my dad off at 11am sharp!! I mean given that his appointment was…read morescheduled at 12:30 pm. He just wanted to see if he can be seen earlier because he has another appointment nearby later on. So after 2 hours I decided to go inside to get an update to find him still waiting in the lobby? I said you haven't been seen? He says no. So I went to the receptionist and said is there any reason why my dad been sitting here for 2 hours when he has a 12:30 appointment?? Oh yes he is next. Seriously? They called him in at 1:20 pm.

Awesome place, everyone is so professional and knowledgeable. Dr Martell is a great doctor. From my…read moreadmitting nurse Lisi to procedure nurse Maria to my recovery nurses Leticia, Lina and Jonathan were exceptional. Thank you all

This practice goes out its way to show its patients that it does not care about them. After your…read moreappointment, it is almost impossible to reach someone. Forget about talking to your doctor. I have left 5 messages, and all were ignored. Emails are the same. This place is a mill that cares almost nothing about the people.

Well my family and I have used this Dr office for over 30 years. Now that our family Dr. retired I…read morefind the staff, not the Doctors, they seem to be great, but administrators are rude and don't know what they are doing.

Dr Plasencia saved my life almost 40 years ago. I am alive and thriving because of him and his…read morecompassion toward me as his patient and also his interaction with my family who were an integral part of my recovery. His caring compassionate care toward me in addition to his expertise made my surgery and aftercare successful beyond what was thought to be possible. I will forever be in his debt and anyone lucky enough to choose him as their caregiver will be also. Carol Orr Hartman

Caring and Knowledgeable Physician…read more Dr. Gustavo Plasencia took care of a family member of mine and I have nothing but positive things to say about him. He has many years of experience but more importantly he cares about his patients. I would highly recommend him for any colorectal issues.