I'll start off by saying that Dr.Serrano is by far one of the best GI doctors I've had the pleasure…read moreof working with. From start to finish I was very impressed with the staff and would recommended anyone to keep his number in their phone book. Before the procedure -The prep was painless. If I remember correctly you drink your prep the night before and morning of. The prep phase is the hardest because of the water bloating you feel while trying to down the liquids. The day of -You will arrive to the office, they will take some basic information, take some vital signs, change you into a gown, medicate you and you're off to the procedure. I don't remember anything after one of the nurses getting me in the right position. All in all a great experience and highly recommended. I am very grateful for Dr.Serrano and his staff. A+

From the owner: Dr. Serrano is a Board Certified Gastroenterologist who has been practicing in Miami since 1982. In…read more2009 he opened his own endoscopy center in his office. The setting provides a safe experience that is more tranquil and personalized than other options. To date, Dr. Serrano has completed over 22,000 in his office endoscopy since 2009.

I'm happy to post that I had the most wonderful, professional and humorous team taking care of me!…read moreThey make you feel completely at ease and comfortable. It's nerve wracking to go to a clinic and have any procedure done. But this team of professionals are extraordinary and manage to take away your fears and stress. My thanks to Dr. Gonzalez, Jaime (anesthesiologist) and Emma the nurse, and staff.

I should've read the reviews before I came here- It looks like everyone has the same experience -…read morewaiting over an hour and being charged ahead of time for your appointment , and constantly being told "you are next", and then still waiting another half hour or more , very rude receptionist!!!

This is the worst group. Some doctors are good but the staff is terrible. They are disorganized and…read morerequire multiple follow ups to get responses. They are too large and have poor office management.

Alfredo A. Rabassa, low class entitled doctor think he knows more than the patients. Hi has a…read moretendency to be cocky with a big ego since they are the ones who went to medical school and the patients have not. Doctors tend to forget the patients know their body better than the doctors realize or like to admit. After consulting I got worst and in much pain, he did not care about it. No wonder there is ass in his nam

Both my mom and husband have become patients of Dr. Valladares and I have witnessed the level of…read moreattention and care he's provided both of them firsthand during consultations, procedures and thereafter. The level of care provided has always been top notch by Dr. Valladares and office staff. He's thoroughly reviewed the complex gastrointestinal issues they bring to the table and provided care that resulted in real relief. Highly recommended!!!

Worst place anyone can come to see a doctor and have medical procedure like…read moreEndoscopy,Colonscopy,Gastroscopy. The employees have no Ethical Training,I dont know how OSHA and JCAHO,BBB have not gotten complaints yet. Simple security guards think they are police officer,with attitude and all. My husband went for a procedure and my son had to leave,because there was no parking space,nor they would open the parking spaces they had. They want to do procedure on patients,but expect there family members that are going to drop them off and cant wait for them. But patients cannot leave in a uber,taxi,because it is a liability for them since the patients are under sedation. Unfortunately they do not have enough parking for anyone.The parking is so pathetic. There is NO PATIENT PARKING, there is only parking employees,and doctor, and the doctor parking is on the drop off area. There was a family member of another patient had to park at Sedanos,which is down the street from the center,because they didn't have any parking available. When approaching the front desk, the employeeto discuss the the issue with the parking,their was no apology,if you have an issues/problems regarding parking speak to your physician, or owners of this building. When ask can you provide me with the owner information to the building,I dont have that Information,best you can do is speak to your doctor. They make you get another appoinment to get the results of any test they have order,so they can charge the visit to the insurance ans collect the copay,they wont give you your results,fax them to another physcian until they have collected there portion. They calim theu have a patient portal so the patients can get there all there records,but guess what it doesn't work. You cant go and pick up your records until "a doctor has signed,and seen you for the results"which it should not be that way. This place should not be allowed to operate like this!!

Great Colorectal specialist. Best of the best. No much talk but extremely skillful surgeon. My…read moresigmoidectomy procedure (secondary to recurrent episode of diverticulitis) went well, practically not pain at all only minor discomfort for a few days. No complaints about his office or staff either. I'm recommending him to anyone who needs a simple GI treatment or a complicated surgical procedure.

I was treated by Dr. Zsomstein on July 26, 2023, he prescribed a medication to heal my symptoms and…read moreafter been using this medication for five (5) weeks I didn't notice any improvements to my condition. I call Dr. Zsomstein and on three different occasions I left messages explaining my situation and asking him to call me, in addition I send him two (2) emails on his Gastro Health Portal and he never replied to none of my messages; by telephone or by emails. Poor practice by Dr. Zsomstein not assuming his responsibilities as he should. Silvio I. Olivera

Unacceptable!!!!! I dropped my dad off at 11am sharp!! I mean given that his appointment was…read morescheduled at 12:30 pm. He just wanted to see if he can be seen earlier because he has another appointment nearby later on. So after 2 hours I decided to go inside to get an update to find him still waiting in the lobby? I said you haven't been seen? He says no. So I went to the receptionist and said is there any reason why my dad been sitting here for 2 hours when he has a 12:30 appointment?? Oh yes he is next. Seriously? They called him in at 1:20 pm.

This place is horrible..beyond redemption. This is an example of how NOT to manage a freestanding…read morefacility, and it seem like they dont care..I believe their mission statement is let us overbook make the most money and treat patient as horrible as we can..regular wait time is 3+ hours..Wait time from a Colonoscopy procedure after days of prep 4.5 hours..This is hell on earth..How can we get them to close their doors

Awesome place, everyone is so professional and knowledgeable. Dr Martell is a great doctor. From my…read moreadmitting nurse Lisi to procedure nurse Maria to my recovery nurses Leticia, Lina and Jonathan were exceptional. Thank you all

Process for new patients is less than efficient. I spent 1 hour in the waiting room despite having…read morean appointment and watched about 4 patients that came after me get attended to before me. I haven't seen a doctor yet and I'm considering leaving as I write this review.

Worst doctor's office. Do NOT go here unless you want to be ignored, be on hold. They tell you to…read moredownload an app but all messages are ignored. to. Zero assistance with insurance pre authorization issues. The lack of empathy and compassion is just plain disgusting. These people don't care about patients or their wellbeing. You're just a billing code.

Dr Plasencia saved my life almost 40 years ago. I am alive and thriving because of him and his…read morecompassion toward me as his patient and also his interaction with my family who were an integral part of my recovery. His caring compassionate care toward me in addition to his expertise made my surgery and aftercare successful beyond what was thought to be possible. I will forever be in his debt and anyone lucky enough to choose him as their caregiver will be also. Carol Orr Hartman

Caring and Knowledgeable Physician…read more Dr. Gustavo Plasencia took care of a family member of mine and I have nothing but positive things to say about him. He has many years of experience but more importantly he cares about his patients. I would highly recommend him for any colorectal issues.

I needed to get a colonoscopy so I went to my insurance website and found Dr. Valladares. It was…read moreeasy to setup an appointment with the website. When I arrived I was checked in fairly quickly but then the wait started. It took about an hour to get called out from the waiting room. But once I was called back the doctor came very quickly. He was personable and was able to identify my issues and provide guidance on next steps. Part 2 I have to go to a surgery center to get the colonoscopy. I walked in and felt like I was in Havana. The staff did not transact in English. The girl at the front desk was not very professional as we could hear here personal conversations with other staff members from the waiting area. I luckily am bilingual but I worry for my friends who are not that they would be able to get the same level of care/communication. Dr. Valladares was the only person who spoke to me in English all day. He explained the procedure and what to expect next. Post-op he came and talked to me about the findings. I think the doctor is good and knowledgeable. I didn't rate him based on the surgery center service as that would have been less than 3 stars but that is not his staff. Just be aware of what that looks like.

From the owner: GastroMed specializes in the diagnosis and treatment of all gastrointestinal and digestive system…read moreconditions. The group is comprised of board-certified physicians with extensive experience in comprehensive gastroenterology care, offering in-depth analysis and evaluation to determine the cause of underlying symptoms, followed by patient-centered care tailored to the specific needs of the individual patient. In addition, GastroMed offers screenings for colon cancer and other conditions and diseases affecting the colon, small intestine, and upper gastrointestinal tract. identifying risk factors for disease so patients can get the preventive care they need to avoid serious issues and enjoy optimal health and wellness.