I've been going to Bert's for many years now. I financed one of my bikes through the dealership- a 2006 Ultra Classic. There's always something good happening there. The entire staff makes you feel like family, and isn't that what we who ride are...a family? A special shout-out for Jenn in motorclothes. I hadn't been to Bert's since my open-heart surgery in 2021, and it was great to come home. Jenn was amazing. She was super-friendly, knowledgeable, professional, and extremely helpful to my son and myself. All the staff at Bert's are top-notch, but Jenn was "over the top". She helped us find everything we were looking for, without any of the pressure some sales associates at other retailers put you through. Give Jenn a nice raise, Bert! read more

Walked in and got a awful welcoming about moving for parking. Dudes just like to look for any reason to yell and be on a high horse. Awful workers read more

I stopped in for lunch at Twisted Fork. I walked next door because I needed parts for my XG500 Street. I was waiting for the parts expert, Jeff, when a young dude said he could help me. I had to provide my name and information before he would check for the part. When he asked for the bike I told him a 2020 XG500. He looked at me like I was a fool and said, "what is that, is that a Harley? The guy looked like 2020 was his childhood. I said "I must in the wrong place" and left. I wont be back and will bad mouth Berts to my riding friends. The restaurant is a grease haven. The portobello sandwich was greasy. And I still need the part read more

I don't know what is going on with this place. I wrote a review 6 years ago when I bought my bike. Y'all fixed my bike when I crashed. I've had nothing but good things to say about Bert's until the last few years. When I came in with a check engine light. The guy put his little tool in the socket and mentioned radio codes, anti lock break codes, I never had a break issue, and oxygen codes. When the call came on the diagnostic only the sensor was mentioned and I was told it could be easy or they may have to take off the pipes. 2 hours or 4. That is not an estimate I asked for a price. Over 1400 with the oil change I was told. I gotta say between the woke bull crap with the company. A very high shop price, being told in an accusatory way that i screwed up the bike with an exhaust rap when it was done over 3 years ago, and the fact that within the first 5 minutes of being here im asked if I want to trade it in or maybe get an extended service plane for 4500 bucks! This is getting laughable. The bike cost 21 grand 6 years ago. Time to fix the easy stuff myself while having an independent do the major things that may arise. Next bike will not be a Harley for the first time in my life. Over 500 bucks for an oil change and a diagnostic However the people were nice read more

Such a fun and wonderful atmosphere! The staff were amazing and helpful! There was a band playing outside. We will be back for sure.

Looked at a used motorcycle that I still haven't found out what the out the door price was!!!!! But anyway I bought some shirts for my friends back home. All in a good experience but really wish they would have just given me a price! I probably would have bought it ! Never the less I rented a motorcycle for a couple of days and I'm not sure if I would recommend that either? From your competitors in Ft.Meyers! Will be back next year maybe then I can get a price????? read more

Your waitresses and staff are rude. I have noticed that quite a few times and they are so condescending, effing unbelievable. My brothers and sisters have noticed it too. Hummm ?? read more

Whole team is truly exceptional and thy have a dyno here! Highly recommend the parts and service departments. They helped me out tremendously rebuilding and modernizing my grandpa's bike to make it my own Harley culture is sweet. They have beer on tap, just ask. And you bet they're pet friendly, just keep them on a leash! (Put a leash on your wild child too, doesn't matter to me) They support law enforcement and our vets so it's a welcoming place for all Twisted Fork is basically attached and there's a huge pavilion with a main stage. Their food is outstanding and they have some good beers on tap, recommend you wonder over there too read more

Bert's Black Widow Harley-Davidson - The brave men and women of the fire and police departments hang out here. God Bless America - Motorcycle Dealers Near Me - Port Charlotte, Florida

I was in absolute awe of BBWHD! Taking a trip and my sportster stops working mid ride. Got to HD the next morning and they took great care of me and had me back on the road with no issues! Even took the time to fabricate a new piece so I could keep my custom air filter. The staff was amazing! Big shout out to Meg and Leather for the help and entertainment!! This is the best HD we've been to! We will definitely be back!! read more

Bert's Black Widow Harley-Davidson - 99 Harley Davidson Sportster - Motorcycle Dealers Near Me - Port Charlotte, Florida

I tried to work with them to purchase a used motorcycle and had nothing but problems. I'm out of state and they sent me the paperwork to sign and that's where the problems started. I received forms that were not completed and others with incorrect information about the motorcycle. They had the mileage wrong and engine size on some of the forms to include on the title paperwork. I was told that it would be alright and that they couldn't change that on the paperwork. I spent an hour on hold to speak with the title clerk for the county and they told that it could. When I spoke with them about what I was told the sales manager was rude to me. They sent one of the forms again, the VIN verification form and the VIN for the motorcycle was not filled out. I spoke with them again and was told that the form was not really needed because it's only for out of state titled vehicles. I said that then I didn't have to sign it. I was told that I had two choices, either sign the form or the deal was done. I said ok then I guess the deal is done. The sales man hung up on me at that point. This has been the worse experience that I've had in over 20 years of dealing with HD dealers. I was also there once and came outside to find that someone from the dealer had moved my motorcycle. They were getting in new bikes and he said that he needed the room. I asked him why they didn't page me instead of moving the bike without permission. The guy just blew me off. I should have taken this as a sign to go somewhere else for my purchase but I gave them another chance which turned into two chances. This is actually a short explanation of what happened...lol I had to give them one star in order to post the review plus I still have all the paperwork that proves what I'm saying is true. read more

This place is a joke! Im on the sales floor and salesman/ordertaker ask if he can help. I asked how much is last years CVO StreetGlide. Dude says he's not going over the the sale managers and ask for a price if I'm not in the system... I said cool. Little did he know I'm in the system and have bought bikes there before. Plot twist, I just won a 1,000,000 scratch off that week. Went down to the Fort Myers dealer and bought 2. read more

Stopped by for a quick look and had a wonderful experience chatting with Jamie. She went out of her way to accommodate me and my best friend. We were also introduced to a gentleman named John who, as we say"small world " he was from our city. Super friendly people. read more

Berts black widow is an awesome Harley Davidson location. They have a wonderful and helpful staff and their dealership is one of a kind. If you're in the area or passing through you should certainly stop through. Within the same lot there is the Orange County Choppers restaurant and museum. If you stop you definitely need to do both. With I was at the HD, a customer also had a replica A Team van! That was an added bonus to see! read more

Holy cow! A Harley dealer's success lies with its customer service. Black Widow has this down pat, and then some! Stopped in to look around while visiting my parents, just to pick up a ppoker chip. The Sales staff saw that I'm a HOG member from out of the area, and gave me the full guided tour of the dealer and service areas! The person that helped the most (Steve?) was willing to answer any questions, and talk about the goings on around the dealer quite candidly. I ended up buying several shirts along with my poker chips. Looking at their motorcycle prices, I was knocked out. Significantly cheaper than what I'm used to seeing. That's both new (At or slightly under MSRP) or used (Well below book prices for my home area). When in FL, I'll look towards Black Widow for my motorcycle needs. I've also pointed a few people to look there for their next bike/trike purchases! read more

My wife and spent almost 70k buying two 2022 Street Glide Specials. The lack of professionalism exhibited wasn't even good enough to be classified as pathetic. From the salesman, to the management, to the beyond pathetic tech which I practically had to beg to set my gps and other things on my bike - the entire experience which should have been a positive, and fun filled one was over shadowed by the less than adequate behavior and show of salesmanship of the staff there. By the end of the deal - we didn't even get a thank you from anyone - did I mention we just spent almost 70 thousand fucken dollars???!!! Not a follow,up e mail, not a call, not a text - fucken nothing!!! I WOULDN'T RECOMMEND BUYING A MOTORCYCLE OR ANYTHING ELSE THERE. ON THE OTHER HAND - I WOULD ALSO NOT RECOMMEND ROCK STAR HARLEY EITHER - THEY JUST WANT TO BULLSHIT YOU AND RIP YOU OFF. SORRY - JUST TELLING IT LIKE IT IS!!! read more

The parts people are awesome. The sales staff on the other hand is awful. BUYERS BEWARE they are selling CALIFORNIA bikes to unknowingly people. We bought a 2023 Road Glide Limited took it in to see why it was so sluggish turns out it was a CALIFORNIA bike ( meaning) you can't do anything to it . No turn , or anything. This was a brand new bike . All the sales guys turns out knew it was , and this isn't the 1st time they have done this . BEWARE of the lies this dealership is doing . If I could give a negative feed back I would . read more

Berts may not be the least expensive but they do expert work and all the staff is very friendly and helpful. I'm always greeted when I enter. All the products sold are first rate. If there's a problem with any purchase, they take care of it with a smile. I enjoy shopping there read more

I'm leaving one star because you can't leave 0. I sold them a motorcycle and said I can pick up or have check mailed to me. They knew I had just paid off bike and didn't have title. Just like when you trade a bike that's not paid off you don't have title. Well they did a title search and saw that I paid the bike off. They never mailed the check. I called a week later after they took the bike and I turned in my plate. Never sent a check and now I couldn't pick up a check. They apologized for the miscommunication. I will never ever go into this dealership again. Terrible service. They lost a customer. Out of all the dealerships I've been too the sales and buying department are horrible. I would go elsewhere. See for yourself. Bet definitely beware. Compare their prices. Good luck to anyone doing business with them. read more

We were driving from the Florida Keys to New Jersey. We stopped for gas in Venice and the bike wouldn't start. It would just click, click, click. We called Bert's Black Widow Harley and they took exceptionally good care of us from the second they answered the phone until they got us back on the road a few hours later! Fortunately it was just a bad battery. Rich, the salesman went above and beyond trying to find us a replacement bike in case our bikes problem was more serious! We were very happy it was just the battery. All the employees were extremely friendly and helpful! We highly recommend this company! read more

This is how a successful dealership is run. Mike in service was very professional in coordinating a estimate with insurance estimator and Black Widow. I rode over an hour to avoid the local Six Bends dealer to be greeted by a professional staff at Black Widow. They are my go to dealer from now on. Come up to Port Charlotte and see the difference. read more

This is as a follow up to my original post about being towed by Bert's Black Widow Harley Davidson while visiting Twisted Fork. As all of you may know, My intent was not to smear a Business in the area. After posting, I found out how much BOTH Companies (Harley Davidson and Twisted Fork) give back to the community and that the intent was NOT to tow customers vehicles. Also, they provide a great service to all of us and I did not nor did I want to tarnish that in any way. I was contacted this morning by Gil Gibson From the Dealership who took care of this matter COMPLETELY AND TO MY TOTAL SATISFACTION. He explained to me the intention and what needs to happen and ensured me that this was a total mistake. They are IMPLEMENTING NEW procedures starting today so that no other Customer or Employees would have this happen to them. Now, that doesn't mean they are getting rid of the Towing company because as we all know, some people take advantage of close up parking wherever we all go. But, It will become clearer to the public as to what the procedures are. I have upgraded my review from a 1 to a 4.5. This is because Management from BOTH COMPANIES ESPECIALLY HARLEY-DAVIDSON, worked together to resolve an unfortunate event. That to me is a great outcome and owners working to grow the business in this community. read more

I was trapped at work but was interested in a bike they had so i text the website. Immediately Sara got back to me and i told her what i wanted and she made it happen never left work. I went down to the dealership signed papers and was on my way easiest transaction i believe i have ever had. My salesperson Jeff was great and my service person DB is awesome couldn't ask for better bunch of people very satisfied. Melissa Kinlaw read more

Even though I did not purchase my metal steed from here. It's always a pleasure to visit Berts Black Widow HD!! The salesman are not down your throat trying to sell you a bike. They are knowledgeable individuals and that is a great to know read more

Nice place to visit. We went during an event and had a good time. Wanted to try the restaurant

My wife and I were on a bike trip from Texas. We had made it to key west and were heading back toward home when my 2006 roadking stopped charging. We pulled into Berts Black Widow looking for a regulator, which I suspected was the issue. After replacing the regulator, the bike still wasn't charging. Being over 1000 miles from home, panick started to set in. Jason spoke to Bert directly and within minutes, they had my bike on the lift to further diagnose the issue. As it turns out, the stator was shot. I travel with quite a few tools but lacked a couple things to complete the job myself. DB, one of the many awesome techs over there actually lent me tools! (This is unheard of and totally unexpected) long story short, my wife and I stop at almost every dealer we pass on our bike trips and this is BY FAR the best service and friendliest dealer we have encountered! If you're buying merchandise, see Brandi, she'll take good care of you! I cannot express my gratitude enough or give enough stars for how they went above and beyond to make sure my wife and I got back on the road! read more

The entire staff was very friendly and knowledgeable about their products Jan is a great guy and a good salesman, I got a great deal on a brand new 2017 Heritage Softail Classic with their $1,250.00 off the MSRP and I highly recommend to everyone looking to purchase a Harley Davidson. read more

Bert's Black Widow Harley-Davidson - I fell in love with this heritage Softail classic the moment I saw her. Thanks for working with me Jan to make her mine - Motorcycle Dealers Near Me - Port Charlotte, Florida

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Brought my bike in to have all major fluids changed quoted me 180.00 plus for synthetic as they were running a special, also as a secondary thought please check and adjust, lube clutch. 3 1/2 hours later said bike in bad shape need to tear clutch apart, but recommended that I buy a new one as my 2005 was old. Told them I would have to wait for that service. They proceeded to charge me 85.00 I questioned why it was so low for changing all the fluids, he went to the back to double check and said it was all taken care of for the 85.00. Got home and looked at paperwork showed they only added 2 quarts of motor oil. Can't follow simple instructions read more

Huge, first class operation! Had heard about this HD dealer and decided to check it out. Road down from Sarasota and glad I did. Biggest selection of helmets I've seen and at competitive prices. Bought a low profile half helmet and had to have a Black Widow tshirt. Shila was awesome. Professional, knowledgeable and no bullshit. Knew the products and I went with her recommendation. Been looking for the right helmet for two years...found it there! Doesn't look like it's missing anything...big inventory of used bikes as well. Worth checking out! read more

Bert's Black Widow Harley-Davidson - Motorcycle Dealers Near Me - Port Charlotte, Florida

Promises made, promises not kept. I get a cold call from Jan. I tell him I'm not happy because he didn't do what he said he would on the last motorcycle purchase. I asked him to throw away my number. He said he would. Two - three weeks later I get another cold call. I tell him I'm still not happy. He goes through his normal incompetent spiel, refused to straighten out what he messed up. I tell him again to throw away my number. This time he attempts to end the call and says f... you thinking the phone call had terminated. What a incompetent fool. He took an unhappy customer and motivated me to write as many negative reviews as I can. I don't know why it says San Francisco. I'm local in Venice read more

I'm looking to finance a private sale on a used Harley Davidson. I called 3 times to try to get the correct pricing on the rider to rider program. I was told $500 fee and a $180 inspection. I was told this three times. I call once I pick a bike to submit a credit app, and all of a sudden it's $1200 to finance through them. $1200 for a non tangible product. I'm not mad at the fees. I'm mad that I was lied to three separate times. I would not recommend. read more

Stopped in to Bert's one day to shop around with my family and gotta say I'm glad we did. I've met a lot of good people there and every single one of them actually interact with my 3 year old daughter to the point she now has "her people" and every weekend she wants to go to Harley instead of the beach. Brad in sales made my first purchase of a 2018 Breakout 114 so easy I came back 2 months later and just picked up my 2018 Road Glide Special! Awesome salesman, up front and honest and does what he can to really take care of the client. Ralph is quite the character and made the numbers make sense, Tim in finance rocks (except for his Purdue helmet on his desk, HOO HOO HOO HOOSIERS buddy), Leather in motorclothes is badasss and knowledgeable, Shane and Mike really took care of the parts I needed and got my bike to where it's comfortable for me, Rachel got my mother in law situated for doing events there and really helped us get into the swing of things, I could keep going. Bert's rocks, and THANKS BRAD! All my bikes will be purchased from that guy if he's in the biz of selling em! read more

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Great dealer with a lot of things going on as well as growing with the community Used to come here under previous ownership and was never that impressed. The new owner has turned this place completely around and for the better. Bought a 2017 street glide from Jan a year ago and had a good experience from start to finish. Sold that bike and bought a 2018 Road Glide CVO. Purchased that bike out of State and only due to not being able to locate the color I wanted here. But will buy my next one here as well as give these people all my local business It's nice to have such a nice dealership so close to me and owned by someone who seems to care and wants to build his business read more

Purchased a "Super Low Sportster" today, great experience every step of the way. Amazing staff, special thanks to "Jan the Man"...

Bought a used Roadking from here, after about 6 months I found out the front end was damaged, luckily the service agreement covered the repairs. Approx. 2 days ago I found out the bike had been in 2 major accidents (which caused the front end needing repairs - never disclosed when I bought the bike! ) I am pretty sure the dealer knew this at time of sale! truthfully I should have checked the accident record but I trusted the dealer - something i will never do again. I am contacting my legal counsel next. DON'T TRUST THIS DEALER! GO FURTHER NORTH TO SARASOTA OR TAMPA! This guys are not honest! read more

Great service and people! Look forward to my next rental. Come see them for rental, Sales or service!

Selling 3 year Vespa scooters at new prices This place is a rip off Everything is vastly overpriced Sales manager and salesman don't have any product knowledge or seem to care Keep riding by this place , save yourself some grief ! read more

Proceed with caution on any purchase, if not in writing don't expect their memory to recall it. Have broad shoulders if you criticize them, for they seem to take offence quite quickly. Good luck. read more

This place has a bunch of snobs working there. If you ride anything other than a Harley, you don't count at all. Their prices are through the roof. Go to a "real" motorcycle shop. The best shop within 50 miles from Port Charlotte is Precision Cycle in Sarasota. I have gone to Precision for years clear back to when I lived in Palmetto. I highly recommend them. Always fair prices and they back up their work. Oh yeah..they work on Harleys too, as well as all other makes. They appreciate customers, even if they do ride a Harley. read more

I have been there several times, and every time its hit or miss on the staff. One time I had brought in my credit card to buy a small part for my bike and forgot my DL in the car. When they asked for my DL and I told them it was in the car do I really have to get it, it was not sorry we have to have it, I was looked at like I had just come from a child abuse session and kicked several dogs and cats on the way. I started to go to Cattleman road Harley in Sarasota, much better staff. If I can not buy it on line I will drive to Sarasota. read more

Service dept is awesome. Aaron , Shawn and Stehpon are awesome to deal with. I live in Naples and travel to have Woolf work on my bike. Trust is earned not given and I trust these guys. Other dealers closer to me but refuse to use them. It's nice to see a dealer geared for customer service. Not just take your cash and move along. Bert has built a destination not a dealer. Thanks guys. read more