Customer service at the register was no help. Yesterday my husband purchased a pair of rainbow flip flops and he tried on the right one for size and fit and we later went to the beach and he realized the left one was defective. We went to exchange them today and they said and I quote "that's how the straps are". So they were no help and customer service was not provided at all. read more

Nice and friendly staff. Very considerate and don't buy cheap things. They have great and durable boards that can last for months or maybe even years. Their hats are cool, too. read more

I recently visited Bert's and bought a swimsuit under the assumption that I could return it. Shame on me for not noticing the signs that stated there were no returns on women's swimwear. However, no one told me at checkout and the people who unlocked the dressing room also did not tell me. I should have read the signs, but I wanted to remark on the customer service I received when I came back to return the swimsuit. The sales person that helped me told me of the stores policy. When I informed her that I wasn't told by the employees, she said that was simply not possible. They would have told me. She assumed I was lying and treated me poorly. I wondered if the men had the same policy for their swimsuits. They in fact do not. When I inquired about this discrepancy, I was met with a dismissive response. The sales person said that because men might wear boxers under swimsuits or because there's liners in them, it's not the same. I can see their reasoning, but I think it's sexist and assumes a lot about how men wear their swimsuits. I never wore my swimsuit other than to try it on at the store and at home. I realized at home that I wasn't in love with it. It still had the liner on and everything. I might be in the wrong here, but I still feel a more inclusive policy is warranted and that not verbally communicating the policy to me at checkout is unacceptable. read more

Looked like a page out of Tamarindo. Great local spot to pick up any of your non-touristy beach needs (for that, just go next door to Wings). They have all the brands you'd expect to find in a surf shop, and we stumbled upon a few decent sales. Minus one star for size selection; we were a little bummed to find racks and racks of XL tops, sweatshirts, etc, but that may have just been due to our end-of-the-season visit. read more

You would think that Bert's Surf Shop would be a local version of Wings, which can be found just about any beach on the East Coast. However, Bert's goes one step further than Wings by carrying quality products such as swimsuits, both standard and high quality. It was nice to see a "shop and compare" store in regards to swimwear, eyewear, and beach products. If you're a surfing freak, this store is for you. read more

If you're into a store thats staffed by kids who would prefer you leave, then Berts is your shop. They do have cool stuff, and better quality items than other cheap beach supply stores. However in the many locations of Bert's I've been to, the staff is always more concerned with themselves than anything else. I spent a couple hundred bucks there yesterday in Atlantic Beach, and as always I seemed to bother the cash register clerk by interrupting story time with his co-workers when i had to ask to pay them for my son's stuff. Next we went down the street to Atlantic Beach surf shop, and I immediately felt a sense of regret that I had spent anything at Berts. Same way in Wilmington too. If you like staff who are sitting in chairs with their heads on the sales counter, minimal selection of the brands they cary, and feeling like a bother when you shop, then Bert's is your shop. read more

My favorite beach shop in the area. The girls here have always been sweet and seeming helpful. The t-shirts are great when it comes to quality and print. I shop here every year that I come. read more

Authentic surf brands. Nice selection on hats clothes shoes swim suits etc. The prices are high and my 3yo daughter fell face first into the floor after tripping over a seam in the floor. It appears they added on to store or replaced part of floor and the floors are not even. Seems like a lawsuit waiting to happen. Luckily my kid was embarassed but ok. There are a lot of younger employees who won't even make eye contact with you let alone greet you or ask if you need assistance. Overall quality merchandise but lacking customer service. read more

Where do i start, this shop has blown my expectations out of the water. Staff greeted me at the door with a warm politeness that i really liked. I was having trouble locating a skateboard for my son but with the help of an employee i was able to pick out the what i believe was the perfect one. I will recommend this shop to everyone i know. Great store, knowledgeable staff! read more