Immaculate Auto Repair & Service is the absolute best place to have your vehicle repaired or…read moreserviced in the Greater Salt Lake City region! They are extremely communicative, timely, honest, and their prices cannot be beaten. After getting my oil changed and alignment at another competing shop, I was told my cabin air filter, right CV axle, and battery, with 76% CCA remaining, needed to be replaced. I called four shops to get quotes for replacing the right CV axle. All of them came in within about 10-20% of each other, except Immaculate. I spoke with Bill at Immaculate, and he quickly provided an exact quote for the right CV axle, which came in at 60% lower than the quoted price from the other shops. He also advised me not to replace the battery, but to get it checked closer to winter. After shopping around, I called Bill back to get a quote using OEM parts, and he happily provided it. This all occurred on Friday, July 3rd, between 2:30 and 4:00 p.m. He also told me he could get my car scheduled for Tuesday. I thought it over the weekend and called Bill on Monday to schedule it for Wednesday. When I brought the car in, I asked them to check and quote several other items in addition to replacing the right CV axle, including two windshield wipers, two tires with mounting, balancing, and rotation, the engine air filter, cabin air filter, and a transmission drain and fill. I made several calls to Bill regarding different tire brands, tire warranties, and other options, and he happily helped every time. He always provided accurate quotes, and if he didn't have an answer, he would find out and call me back. Everything was completed the same day, and Bill brought the total price down to less than the cost of just replacing the CV axle at three other shops. I also had the chance to interact with KC, who happily answered my calls and questions when Bill wasn't available and even performed the tire rotation himself. As someone who grew up in the car business, I've never had a better experience with a service center than this. The combination of honesty, communication, service, pricing, and workmanship is outstanding. I would recommend Immaculate to anybody, including friends and family, without hesitation. I'm also posting this review six weeks later to say that not a single thing has been wrong with my vehicle. It drives like a dream. Thank you to Bill, KC, and the entire Immaculate team for such an exceptional experience. You've earned my business for years to come!

Excellent communication!I Of course I appreciate quality work, but number one for me is…read morecommunication on course of action and estimated duration.

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

Great service! Fair pricing, prompt, efficient, pleasant employees who explained everything for me…read moreto my satisfaction. Gave me a list with costs of future repairs needed, and actually showed me on the car so I could see myself what is needed. As a woman who is tired of being cheated and lied to about cars, thank you for being honest and straightforward.

I took my truck for an easy fix, but after 6 months of waiting and replacing useless parts, I gave…read morethe truck to them to cover costs and after a couple days, I see it for sale and running without a problem.

UPDATE: I originally left a review regarding our experience,…read moreand the company responded by denying responsibility and providing explanations that do not match the evidence we have. Apparently this is typical behavior though, for them. Our vehicle was brand new. After service, the vehicle developed issues that did not exist beforehand. It was also returned with scratches and damage that were not present when it was dropped off. What is most frustrating is that I specifically requested footage of the vehicle while it was in their possession, including footage of the work being performed. To date, that footage has not been provided. Instead, we have received explanations * that were CHAT GPT generated* that do not address the evidence and concerns we raised. When we took the car back, I have video footage of women coming out and taking pictures of the entire car after I asked for video footage to be preserved as a way for them to cover up their tracks. Since posting my original review, I have reviewed other customer experiences and noticed a concerning pattern. In our case, we have a recorded phone call in which a man acknowledged the damage and discussed repairing it. ( For clarity, the recorded call was not a hidden conversation. The company rep was standing outside speaking with my man while he was actively on the phone with me. My man called me to discuss when I would be able to pick up the vehicle. Rather than ending the call, I remained on the line and began recording. The man was fully aware that my significant other was engaged in a phone conversation and continued speaking about the vehicle and the damage while the call was ongoing. He full on, took responsibility And he said that he was going to fix the car. ) As a result, the statements made during that conversation were captured on the recording, including acknowledgments regarding the damage and discussions about repairing it.) We also have photographs, video footage, and witness statements regarding concerns we observed at the business. Additionally, I retained a private investigator to observe the business and document conditions independently. The issue for us is not just the damage itself. Mistakes happen. It is the refusal to take responsibility publicly after the fact while simultaneously failing to provide the footage that was requested. They fixed the scratch after getting grilled. That is the issue. according to other statements and reviews... they do alot worse then how they treated us. Our vehicle entered the shop without these issues and left with them. That is the simple reality of what occurred. I want to spread the word because unless you know what you're talking about, they will treat you very poorly. And try to cheat you out of things, they also, it will give back your car....Worse than when it went in. At this point, we are preserving all evidence and documentation related to this matter. If they choose to bite back with another lie.... i'll see you in court. Its my job. Im happy to bite back legally as I already am prepared and prepped. And i'm coming with videos and photographs and recorded conversations, customer reviews and other customer witness statements ( people that I don't even know) The evidence speaks for itself. They probably have a lot of people( their friends) who will back them up The bad reviews and what happened to these different people speaks much louder because it's a pattern of behavior. These people I didn't even know and they had similar.If not exact situations, just different car parts Anyone considering this business should carefully review all available customer feedback and make an informed decision for themselves. We stand by our experience and the evidence we have collected. We have documentation, recordings, witnesses, photographs, and video evidence supporting our concerns.

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

My husband I have taken our vehicles there for different services. They only recommend what is…read moreneeded. Family owned and operated. Fair prices and excellent service. Recommend!

Joe is the most honest caring man around. He has worked on my car for years. He is an amazing…read moremechanic and is very reasonable My brake light came on i took it to JT automotive thinking I probably needed breaks . Joe came out looked at me car and said it just needs some break fluid. He went back n his shop got some and put it in. Wala the light went out I asked how much i owed him he said just have a nice day He made my day. He could have put new breaks on and charged me but no he is so honest.

Needed an emissions test and registration renewal which Brody's did the same day in 15 minutes…read more(Wow). Very competent and friendly ! Have had all my cars serviced by them without any issues. Completed the work reasonably priced within the time promised. Quality service. Try them. You won't be disappointed.

I've used them twice and both times work was not completely properly…read more 1st was a front axel seal, had to return after pickup because the leak was worse. They did fix the issue without pushback so I decided to try them again. 2nd time was for fuel injectors and plugs. Work was not completed properly and injector was not seated properly. It was hard getting up to date information as they didn't want to tell me they yet again failed to properly complete the repair. The guy behind the counter said " I saw your text but ignored it because we had an issue" They asked me to yet again bring my car back because of their poor job, I opted to find a different shop. I should have learned after 1st experience. fool me once shame on you, fool me twice shame on me.

They responded quickly, we're early for their appointment, which I appreciate and I paid exactly…read morewhat they said I would pay. There's nothing more convenient than somebody coming to my house to do the service and they were probably done within two hours. Thank you.

Amazing service got to me same day was professional, fair on price, and so convenient. Would…read moreabsolutely recommend

I've been going to Steve's regularly now for oil changes and repairs. Jut really good service. I…read morelike how they send you a text with what they found and what needs immediate attention and on down the scale for urgency instead of a mechanic or rep coming out to talk to you to pressure you into making the repairs. I also like how they do not charge you for diagnostics. When other shops charge you $140-$160 to check out your car to see what the problem is, they charge zero! Good friendly guys up at the front desk, I've been working with Sheldon. This place always has a ton of cars in their lot as I'm sure a lot of people have caught on to their good service and bring it here. That's the kind of shop you want to have. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This auto shop is the auto shop everyone warns you about...the reason everyone's apprehensive about…read morehaving to take their car to a mechanic. They'll rip off with a smile on their face, like they're doing you and your car a big favor. TL;DR Steve's business revolves around attracting customers with inexpensive oil changes, then upselling products/services that not even your car's dealership recommends. Pay $30 more to have your oil changed literally anywhere else. About month ago, I wrote a review on Google (see last paragraph below) that said Steve's is good for an oil change, but to be warned that they'll try to upsell things you don't need. Fast forward to today, I arrived early for my scheduled oil change and the employee at the desk looked up my appointment, and then went to the office that's behind one-way glass like it's a police station. The one-way glass is a perfect metaphor to the shadiness of the shop. Trevor, presumably a manager, came out to speak to me and gave a schpiel about ensuring their customers safety and satisfaction is their top priority. I waited for him to finish. When he did, I asked what was happening, were they refusing to service my car? Yes, that's exactly what Trevor was doing except it wasn't outright refusal but extortion. He said they wouldn't change my car's oil unless I removed my review. Trevor went on another schpiel about how car dealerships don't recommended changing oil as often as Steve's does because Steve's cares more about properly maintaining the car for safety. You're reading this correctly (if you've made it this far), the mechanics at Steve's know your car better than the mechanics at your car's dealership, and Steve's recommends more products and services than even your car's dealership, and dealerships, as everyone knows, are notorious for upselling. Insane that Steve's attempts to outsell the kings of upselling. Best part was Trevor was addressing my review at the time, but my review made no mention of Steve's recommending an oil change too often (see the review below), which is telling because it means Steve's recommends more frequent oil changes than your car's manufacturer recommends. I'm insulted for two reasons. First, that Trevor thinks he can use the same snake-oil salesman talking points he would use on a grandmother. Second, for wasting my time. Original review: Recommend for an oil change but nothing else. Know that they attract customers with inexpensive oil changes in order to upsell just about everything. Multiple times they've recommended service my car didn't need. Most recent example was when I needed new brake pads, they insisted I needed new rotors as well because "you should always change them together" and "if you don't the brakes will squeak." I called a dealership to fact-check and they said that's not a thing, you're fine to replace just the pads without rotors. Sure enough, it's been months and brakes are just fine, no squeaks.