The assistant was more than helpful. He gave me great advice and went above and beyond. After…read morementioning I would like to buy a new one he took time to show me the one he thought I would like. A button to actually be shut off for carrying around, and a lot of cool features. I vape a lot but haven't bought one in a long time. I am going back to buy it. But my salesman was not only pleasant friendly and very knowledge it made it nice experience. Will be in asap I want it so bad. If is hard for me to get out Thank you for being professional. It was a great experience. I live very close. Your store in every way is awesome!

Spoke with Kevin, he was very knowledgeable and friendly and, despite the flavor ban going on here…read more(I'm visiting from out of state), was able to suggest recommendations to help with my needs. 5-stars, would highly recommend.

My father in law turned to vaping to ween from cigarettes. After going to two separate vape places…read morein downtown Columbus and getting ripped off and uneducated we found Top Notch Vape. Jess was absolutely amazing. She spent an hour with us picking out the perfect vape for his lifestyle and then proceeded to educate us on how to put together and maintain his new vape. The care and patience she had was unreal. My husband, who has been vaping for years even learned a thing or two! Thank you so much Jess and the Top Notch Vape Team for being awesome!!

Decent selection, but terrible customer service. With so many vape shops around town, I'd look for…read morea better option if I was you. I came here for the first time today, looked like a nice shop. The space is big and open with lots of racks of juice and a wide selection of devices to choose from. I have a eleaf trim mod that only goes up to 20w and I was looking for a larger tank to go with it. The guy at the counter suggested the tobeco super mini tank and said it should work fine with my device. I bought it, and tried it out and was unhappy to discover it leaked everywhere! I came back in and they said well maybe it was my device or my juice, and that it was "normal" to have juice go in your mouth when you inhale. Um no it's not, but ok then. So I asked for a return and store credit at the least. The guy went and talked to the manager and said sorry nothing we can do. So you sell me a faulty device, try and make up excuses why it doesn't function properly, and then just say sorry too bad? Shops could probably get away with this back in the day, but with so many vape shops around and so many online stores available, customers have too many options to shop at a store with such disregard for the customer. It's sad that a local business would rather lose a customer than even consider giving a partial refund of a measly $20. Is losing a new customer really worth $20 to this shop? What a bad way to run a business. Even if they had zero fault in this situation I would still expect them to try and work with me. So it's really sad that they would sell me a device that doesn't work properly and be so unwilling to do anything to make the situation right. Avoid this place, there are better options ,

Hands down one of the best smoke shops around! Everything is well organized, the employees actually…read moreknow their products, and they treat every customer like a regular. You can tell they take pride in their business. Highly recommend checking this place out! Great value and selection! Prices are good!

Good variety, but prices were a little steep plus nothing was marked with pricing. I didn't like…read morethat because depending on what you look like they could possibly give you a alternative price.

How about what didn't go wrong! I tried one their products almost 2 years ago and was hooked. It…read moretook until this Christmas before I placed multiple orders. Customer service and owner is top notch! Follow through and communication second to none! My son's birthday is coming up and it appears he wants another Shire Pipe - I have bought so many different items and everyone has been top quality and lasted! Keep up the amazing job! I love your products, your people skills and the smile on my son's face! You deserve 10 stars! You have us as customers for life! Honestly everything you get is top notch and pricing can't be beat! You have nothing to lose by trying them and I promise you will be telling anyone and everyone you know how amazing their products are! One of his favs is the one hitter but absolute fave is his Shire pipe and holder ... if you have someone you want to spoil this is the place to do it without going broke! You guys rock!

I had to pop in here for a couple small items - I haven't been to a Waterbeds n' Stuff in years…read moresince I bought wall hangings early into when I was married. I'll be brief - I was in, helped, and out the door with speed and efficiency (which was awesome, I came in post-gym, was sweaty and didn't want to hunt/play games/ask a thousand questions). After getting home and texting my friend, I was informed "you bought the wrong one, go back." ...so I also experienced returns the same day - same woman helped me (and someone else also was there working this time in the evening) - she helped me swap it out and get going, easy peasy. So... it is what it is? I had a good experience. I'll still probably come back for incense and to populate my sons' future dorm rooms/apartments. They're an institution, and I'm glad they're here!

One of the worst customer service i've experienced. I was looking for just a coil for my atomizer…read more The elderly lady working around 8:30am was unprofessional (rude). I would have understood if she had no knowledge on Ecig or Vapes. But it gives her no right to treat a customer that way. Never coming back. First impression was very unprofessional

The guy that was working there was kind of a jerk and he was not knowledgable about any of the…read moreE-Cig products. I will not being coming back here again

Amazing Service! They have everything you need at the price you want it! I've been coming here for…read morea while now and this is by far the best vape shop around! Their glass prices are also very affordable and the staff is as helpful as they come!

Absolutely fantastic employees. I was in a few days ago and the girl that I've never seen before…read morehelp me out and she was very very knowledgeable. Very knowledgeable. My name is Steve L this was June 28 11:53 p.m. they've got it all.