A smoke shop isn't something I need all the time but when I do I choose Puff Palace. The owner is…read morethe nicest guy you can meet. He's super knowledgeable and always there whether his arm is in a sling or not. Support this local business and great owner.

This place is like a "needle in a haystack" of smoke shops. The owner is incredibly kind and super…read morepersonable. He knows something about every single product in the store and goes to bat for products he truly believes in. I will absolutely be back!

Very rude. On a snowy day we parked in a parking spot in front of the smoke shop and he came out to…read moremy car knocking on my window repeatedly I went inside the smoke shop he said " is that your car " I stated yes it is. He then tells me I have to move it. I did not move it because it never had his name OR A SIGN THAT STATES PRIVATE PARKING there. So he was upset I did mention that's free parking. It being right in front of his door I guess no one was suppose to park right there but okay tell all the other companies they have a parking spot with there imaginary name on it and no one can park right there. He felt entitled since then. That's incident #1 . Incident #2 We was regular customers. I think he was intimidated by my fiancé because my fiancé told him they sell Delta which they do. Then ever since then he picked with us when we came into the store. Side eyed screw faced us. We still spent money. We are from NY so we don't know many smoke shops and we stay right in Dublin so this was very close. Last time we went in he told us he don't take card anymore we need to give him cash. But before we was the next person he rung the person out in front of us out with a card. From that day forward we knew we was right he was targeting us after all. It's alright we won't be back. He told us to get out his store because we called him on his shit. He rung someone else out with a card and everytime we came into that store we used a card never cash. He was messing around with us but his customer service is terrible even before the interaction. I feel like if you know NOTHING ABOUT THE PRODUCTS YOU SELL YOU SHOULDNT BE IN THAT TYPE OF FIELD.

The people that work there were very professional and honest they didn't try to sell me anything…read morethey just listened to what I was looking for and that was what I went home with exactly what I wanted. great people it's my new spot for sure

Down the street from my office. The store is clean and well stocked The owner is regularly there…read moreand has provided AMAZING customer service on both of my visits. I find myself looking for an excuse to go back! He has a wide variety of legal flower and nicotine vapes with competitive prices. Where it really shines is its glass selection. They have a large choice of water and dry pipes, which is what I keep going back going back for. You would need to go into Columbus to find a better selection. If you are at all looking for a smoke shop this is the one.

From the owner: Best Budz @ Sawmill provides the best experience for every single customer in every aspect and form…read moreof smoking category scaling in obtaining every brand possible and stocking it up for your personal satisfaction. We offer a wide variety of multiple selections going from cigars, vapes, hookah, glass, to everything a real smoke shop has to offer. We strive for the best and always want our customers to be find that new spot to get their products from.

Every time I stop by the Hippe Huth I'm greeted with a warm smile followed by a, "hello!" Staff is…read morealways friendly and more than helpful to accommodate my needs. I give Hippe Hut a five out of five stars!

This is probably my favorite smoke shop on this side of town. I've visited intermittently over the…read morepast like 6-7 years and it's been a good experience every single time. The staff are attentive and knowledgeable, but I've never felt rushed or like they were just waiting for me to buy something so they can move on with their day. You don't get the "bro-y" vibe here like I've experienced other places. The prices are exactly as I'd expect, sometimes lower. They have an extensive glass collection with tons of different styles, and they have some girly ones for my ladies out there looking for cute smoke stuff! They even had a bunch of devices I've never seen before, which I will definitely be back to explore when I have a little more disposable cash. Anyways, this places rocks. Highly recommend.

What can be improved? Well, definitely the customer service! Stopped in there... cashier too busy…read moretexting on her phone to even look up and recognize that I was in front of her. Anyhow, with me not being familiar with "smoking" and all that, I asked if they carried any breath fresheners. She looks at me, and only shakes her head no. Does not speak to me... Nothing. Very disrespectful. I thanked her for her time, and I left. I will never be back.

Been coming here for 5 years. They just increased every vape by $5-$10. The Foger re-fills were…read more$19.99 and now they're $29.99. I just called three other vape shows close to H&S and they're $17.99 at ALL of them. Stop ripping people off.

I don't use tobacco products, but they have sodas and lottery here too and I stopped in for those 2…read morethings out for a walk. The gentleman at the counter was super nice. :)

One of the best tobacco shops I've been to--hands down. The atmosphere is laid-back but…read moreprofessional, and you can tell the staff really care about their customers. Their cigar selection is fresh, new, and thoughtfully updated, which is rare to find. What really stood out to me is how willing they are to help--if you ask about a specific product, they'll actually look into it for you and follow up with a great price. That level of attention and care goes a long way. Definitely a spot worth returning to.

I don't use tobacco products, but stopped in to get a place to refer my customers to if they want…read morementhol products, and fortunately, they have flavored zyn here at least.

First time in was two months ago and they didn't have what I normally like as far as a vape. They…read moretalked me into something else and I liked it. The next six times I visited they didn't have it at all and were always out no matter when I went in. They don't carry different levels of nicotine in the same flavor. For a place with so much space and probably a lot of clients. I'm surprised they don't monitor inventory and order better.

Outstanding cigar selection and very fair prices. I can always find my favorite bands and they have…read morenew ones all the time too. Staff is very friendly.

Very friendly service and extremely knowledgeable advice. Solid pricing with a large selection of…read moreproducts.

My father in law turned to vaping to ween from cigarettes. After going to two separate vape places…read morein downtown Columbus and getting ripped off and uneducated we found Top Notch Vape. Jess was absolutely amazing. She spent an hour with us picking out the perfect vape for his lifestyle and then proceeded to educate us on how to put together and maintain his new vape. The care and patience she had was unreal. My husband, who has been vaping for years even learned a thing or two! Thank you so much Jess and the Top Notch Vape Team for being awesome!!

Decent selection, but terrible customer service. With so many vape shops around town, I'd look for…read morea better option if I was you. I came here for the first time today, looked like a nice shop. The space is big and open with lots of racks of juice and a wide selection of devices to choose from. I have a eleaf trim mod that only goes up to 20w and I was looking for a larger tank to go with it. The guy at the counter suggested the tobeco super mini tank and said it should work fine with my device. I bought it, and tried it out and was unhappy to discover it leaked everywhere! I came back in and they said well maybe it was my device or my juice, and that it was "normal" to have juice go in your mouth when you inhale. Um no it's not, but ok then. So I asked for a return and store credit at the least. The guy went and talked to the manager and said sorry nothing we can do. So you sell me a faulty device, try and make up excuses why it doesn't function properly, and then just say sorry too bad? Shops could probably get away with this back in the day, but with so many vape shops around and so many online stores available, customers have too many options to shop at a store with such disregard for the customer. It's sad that a local business would rather lose a customer than even consider giving a partial refund of a measly $20. Is losing a new customer really worth $20 to this shop? What a bad way to run a business. Even if they had zero fault in this situation I would still expect them to try and work with me. So it's really sad that they would sell me a device that doesn't work properly and be so unwilling to do anything to make the situation right. Avoid this place, there are better options ,