Sent my 70+ mother in, as I referred her here due to past experience, and Bradley (partial store…read moreowner-his sister is the other) was very rude to her while she was there! So rude that she called me very upset about it. I called Bradley and explained the situation! He denied his rudeness over and over, but eventually asked me what he should do about the situation! I answered with, "apologize to her." His response was "I will absolutely not call her and apologize." I didn't ask for free appliance or 50% off my next stove, I asked for something that is completely FREE! He continuously pointed the finger at my elderly mother, while defending himself! Poor professionalism and customer service! From here on out, you will only hear out of my mouth, "Whatever you do don't go to RiverCity Appliance, they will treat you like garbage and then call you a liar."

Sent my 70+ mother in, as I referred her here due to past experience, and Bradley (partial store…read moreowner-his sister is the other) was very rude to her while she was there! So rude that she called me very upset about it. He called Bradley and explained the situation! I denied his rudeness over and over, but eventually asked me what he should do about the situation! I answered with, "apologize to her." His response was "I will absolutely not call her and apologize." I didn't ask for free appliance or 50% off my next stove, I asked for something that is completely FREE! He continuously pointed the finger at my elderly mother, while defending himself! Poor professionalism and customer service! From here on out, you will only hear out of my mouth, "Whatever you do don't go to RiverCity Appliance, they will treat you like garbage and then call you a liar."

Good Afternoon, Our…read moreoverall experience with Lowes today in Cape Girardeau, MO was abhorrent. Chris, the cabinet guy was extremely unpleasant to work with. The countertop guy was on lunch and we were told someone else was going to help us. In comes Chris, and right off the bat it seemed like he was annoyed at being bothered. He made us feel like complete morons the entire time and then tried gaslighting me when I took offense to the way he was treating us. I almost snapped, but I had to calm myself down. Joking is one thing, this guy was berating me with pretty demeaning comments. I get you gotta work buddy, we all do. He needs to work on his customer service skills. He was unnecessarily abrasive and snickered at the way we said the name of some countertop (like it matters, get to work chum). He snickered when he read the measurements we took of our countertops at home, as if they weren't going to come out and measure them anyways at a later point in time. My wife and I felt extremely uncomfortable the entire time we were in there and he's pretty fortunate I didn't snap on him like I was super close to doing. Chris was straight up friction and extremely unpleasant to work with. We were both in shock of how rude he was. It's one thing to have a saltine cracker (dry) sense of humor, but it's another to constantly make someone feel like they are ignorant. Put Chris in the back where other customers don't have to have unpleasant experiences with him.

If you're looking to do any type of remodeling, do your homework and find a reputable remodel…read morebusiness. Lowe's is not the one to pick. Their kitchen cabinet and remodel sales associates couldn't find their way out of a paper bag with both ends opened up and the sides laid open. My s-i-l had the misfortune of using Lowe's to remodel her kitchen. What a cluster f*ck. Lowe's ordered the wrong cabinets and end pieces, twice. What should've been an easy 2 to 3 week remodel job took over 9 months to complete. Once the right cabinets were installed, the installer messed up the end pieces, so new pieces were ordered. This took over 2 months because no one at Lowe's could be responsible enough to follow through on the orders. Did I mention it was a total cluster f*ck. Then, cabinets above the stove were installed wrong, so that the only way to open up one cabinet door was to open the door on the microwave above the stove top. The exposed full wall piece to close in the refrigerator was butchered by the hack installer so that it was an inch too short to fit where it was supposed to go. So, the new panel was ordered. Or was it? After patiently waiting for a month, my s-i-l found out that the part WASN'T ordered at all. She has dealt with the department managers, store managers, regional manager, and they still couldn't get their act together. But, alas, the kitchen remodel is finally completed, 10 months after signing the contract. So, if you're looking to blow some remodel money needlessly, and want to have 9 months of pain and aggravation, by all means, let Lowe's be in charge of your remodel. You were warned.

Took 3 weeks before someone could come out to look at my oven. They said it would be anywhere…read morebetween 8-4! I got a text with the date and the online status was the same day. Waited ALL day at home for them to never show and say they had me scheduled for the following day. I had to take off work for 2 days!! They said the part would be in on Thursday and they would be there Friday, never heard from them so I called Monday and she was CUSSING on the phone telling me that her step daughter was sick, I just wanted to know when I was going to get my oven fixed. Then the next day they called at 12:55pm saying the part was in and my appointment was from 1pm-2pm that day!!! Within 5 mins!!! She said he was running 30 mins behind but didn't get there until 2pm. Luckily my husband was off work and was able to rush home! Then I had to have them come back out later to fix something else that should've been done the first time. All in all, the communication is HORRIBLE and their time management is DREADFUL!! Was the job finally completed, yes but it only took a month! I would absolutely not recommend them!

They were quick to schedule an appointment,called to confirm. They were here when they said they'd…read morebe and they repaired my dishwasher. Very professional and courteous service.

Went there to buy a Dewalt power washer and there wasn't any on display the website said there was…read moreone available, when I asked an associate if this one the response was if it's not in the Dewalt display are they were probably out and walked away. I feel I should not have to chase people around to spend money and he was very rude

Had everything we needed to get the job done. Every time we go in there the helpful hardware man…read moremeets us at the front of the store and asks if he can help us. He's so helpful. Ace is the place with the helpful hardware man.

I could see light trough the roof and basically NO CLOTHS FOR MALES. As a women I even think that's…read moresexist my child said the same thing and we got to checkout the lady I call ms HAG looks at my child makes a discusted face and starts scuffs and then has audacity to whisper "oh great a child"

There were breakables everywhere and priced so high they weren't selling.This is mismanaged and a…read moremess.Move these items by lowering the price and make room for new incoming items. The clothes were actually all good and well organized. shoes/bags ok as well as jewelry. Everything else-breakables,kitchenware,everything in those areas are too high and not worth the price they put on them so they just keep piling up and look awful.Get moving and clean this store up for goodness sakes! My first impressions were this is such a mess are there bedbugs here? And I have not returned since that first visit 5 weeks ago.

Went in to get a refrigerator quick when mine went out. They said two days till delivery to clean…read moreand bomb a used one. Got it delivered home to my boyfriend. When I got home and it and opened it an hour later there was a roach and it's dirty. Currently on my porch until they open to come pick it back up.

Been a customer a long time, they've always been friendly and nice. Until I bought my stuff…read moreoutright and returned what I had rented. Do not pay in advance. Apparently, just because you don't have it, doesn't mean they won't screw you out of the money you paid in advance.

I Bought almost $6,000 worth of furniture. It took about 13 weeks for the stuff to arrive in store…read moreafter being told it would be there in 3 weeks. Two peices of furniture were broke and they would not and have not replaced. I strongly recommend taking your hard earned money somewhere else, they are crooks and will never see another dime from me!

1 star only because I couldn't give no lower , Been waiting on a couch for 4 months and still…read morenothing and if you cancel it they want you to pay a restocking fee, why would there be a restocking fee if it's not in stock! The BBB has a warning up for this store !