Never ever trust pre orders from any best buy. They will screw you out of a pre order bonus. They know how many items are available and they never say when they run out. You wont know till it arrives and by then you can't pre order anywhere else. I will never buy from best buy again. Scummy practices and service. read more

This is a horrible store. Came heee looking for sound bar system. I was leaning towards the Samsung system, but he employee told me that the Vizio sound system was better and it was cheaper. Cool let's go. Get to register the price is not the same. Talked Jacob... the acting manager at the time. Went back and clearly saw it was in the wrong spot and so were the other 3. Tells me he can't do anything sorry to get put it in the e wrong spot. What about the store manager. He will tell you the same thing. So, this is how business is done. Well I shredded my Beat Buy cards. I WILL NEVER DO BUSINESS WITH BEST BUY. This is the worst service EVER. Brushed me off and walked away. Called corporate and everything is virtual. read more

Samantha is the best! Top-notch customer service!! Thank you so much for helping me with recovering my recipe after 2 years of my purchase. read more

Best Buy - Magic Air 2 - Electronics Near Me - Houston, Texas

TERRIBLE EMPLOYEE went to geek squad and was checked in by an employee named Jacob very rude individual gave me attitude and didn't help AT ALL overheard something rude being said when he went away needs to be reevaluated terrible customer service that's not a good worker ! read more

I have been trying to get in communication with someone that can help my case since September for a laptop I never received and yet they expect me to pay for. They have gave me no solutions besides telling me to contact law enforcement which makes no sense because what is the law enforcement going to do if nothing has been stolen since I have not received anything. They do not want to be held responsible and just have me going in circles and I always end up with the same answer. I'm to the point where I just decided to write bad reviews for every Best Buy hoping this will catch their attention and provide me a solution or some information. It is absurd they expect to pay over a thousand dollars and yet they refuse to even allow me to speak to someone higher than customer service. I have opened cases which they repeatedly stated they would update me through email and I have yet to receive an email. They have the correct email. I've checked my spam and it is not even there. They do not even care enough to update me - worst service I have received so this will be one of many bad reviews. read more

I recently got a remote job that is really specific about the type of device, memory and antivirus that i needed to have. Originally when I went to the laptop section I didn't see any associates so I began browsing on my own. Less than 5 mins & two associates show up to the checkout so I head over & Michael asked how could he help me. I told him I needed a Windows 10, with 4gb of RAM, and Antivirus protection.. he went into his device and found exactly what I needed, and rather than trying to up sale me on the $600 laptop that was on display he let me know there was an older version (but still brand new) for $390 + tax.. I told him I would take it, so he proceeded to retrieve it.. in the midst of that I saw two other laptops I was interested in and asked him about.. he wasn't bothered or pissed that I was indecisive, he kindly answered my questions and let me know they were Windows 11 and not meeting the requirements of what I stated I needed. He showed me the antivirus & explained how to set it up.. we headed to checkout and he informed me of all the insurance options and their partnership with Capital One to finance the whole purchase.. me again being indecisive (it's the Libra in me lol) I was taking my sweet time to figure out what I wanted to do when another customer approached him needed assistance. He was polite and apologized for the wait, helped the customer and directed him in the right directions. Again he answered all my questions about the different insurance options, explained their differences and gave his suggestion on the best one to fit my needs. Needless to say I got exactly what I needed and I didn't have to break the bank. I REALLY appreciate his customer service & I hope he gets the recognition he deserves for going above & beyond for the customer service he provided. read more

I apologize in advance for this lengthy review but strongly advise any future customers to read until the end. I purchased a refrigerator and tv early in the month and scheduled for them to be delivered on the 29th. I asked the gentleman and the women who helped me with the purchase to please give me the latest delivery time as I am not able to be home any day before 1pm due to my demanding work. They said it was no problem, that I would receive a call the day before to confirm a delivery time window. Fast forward to the 29th, I get a call from the delivery driver that my tv and fridge were en route to my address. I never received a call, text, or email confirming a delivery time window . I told him that it would not be possible for me to be home before 1pm and to please make it the last delivery of the day. He proceeded to say it would be a huge inconvenience because his last delivery for the day was on the other side of town. This was understandable, I reached out to someone who could reschedule my deliver for a later day or possibly the next day. This person was the 1st of 10 different best buy representatives I spoke to over the phone this day. The lady I spoke to said there was nothing she could do because I failed to provide a note stating I wanted a later delivery time, when I clearly told the worker when I bought the fridge and tv to set the latest possible delivery time. She was of no help so I called a different customer service number and got in contact with a different representative stating that I should call at the end of the work day to check the status of my items. At this point I go into the best buy store to speak to someone in person to resolve this issue. I ask to speak to a manager who just gave me a phone number and walked away. I call the number the manager gave me and was answered by a best buy representative with the worst attitude possible. They simply told me that the best they can do was deliver my fridge 5 days from the original due date. I tried explaining that I currently do not have a fridge at my home because I was expecting my fridge on the 29th. He said he would transfer me to someone else and kept me on hold for 30 minutes before cutting the call off. At this point I ask to speak to the manager again at the best buy location but she had already clocked out. I get directed to speak to another manager who tells me to call the number again after I just explained that I was placed on hold for 30 minutes and getting hung up on. She simply walked away and never came back to which another best buy employee approached me and advised me to cancel my order and try to buy my appliances at Costco. After I walk out the store, I try calling a best buy customer service number once more. I explain to the representative, Ronald Roxas, my situation after being rudely cut off and yelled at by him. He told me he would just cancel my order but we eventually agreed to have my items delivered 5 days after my original date. When I asked if I would receive any compensation for this inconvenience he rudely said he could waive the delivery fee. I explained to him that the Best buy rep that sold me the fridge and tv also sold me the best buy membership. He encouraged me to purchase the membership because I would have free deliveries, free installation, and free warranties. I asked Ronald if he would waive my membership fee since that is basically where the delivery cost is coming from and he said no. He had no intentions of helping and wanted to get off the phone with me as much as I wanted.As of right now, I currently have no fridge and no set time frame of when I will receive it. Also, this last representative tried to convince me that the fridge and tv are delayed because they're simply not in stock yet. I told him that they were on the delivery truck in the morning on their way to my address, so it was not possible that they were not in stock if they were already on the way to my home. I STRONGLY encourage you to buy your appliances elsewhere, and especially avoid this location. read more

Nobody here ever works. If you want something just buy it online before you get here so they have a actual reason in their system to help you otherwise good luck getting someone who can get a locked item for you read more

Best Buy really says the name! I ordered blink cameras online and went to the curb side to pick it up.....instead of getting my cameras they gave me a $900 laptop. Best Buy, more like best guys SCAMMER GET SCAMED read more

Usually love Best Buy. But this one was not impressive. Waited for 15 min the finally asked someone if I could get some help finding a few things. Ended up waiting another 20 min and nobody helped. They had 1 guy helping people and probably 5 other standing acting like that wasn't their job. Find another Best Buy. read more

Bought a subwoofer from them online and set up an installation appointment. Either their computers deleted my appointment or they did. No problem we set up another appointment 2 days later at this location. I drove from Pearland to Pasadena for installation. As soon as I pull up they say their only installer called in sick and they can set me up for installation in a week. Kinda BS since this is the second time. Their rep says I can either wait till a week for installation or I can return the subwoofer. F them so I returned it, no wonder they're so close to going out of business. Didn't offer anything even for my drive over there for nothing. read more

Horrrrrible customer service! OMG. Been waiting for a week for the store manager John to call me or contact me. Manager on the floor at time was rude, spoke to the associate vs speaking to me and had zero sense of customer service. Literally ignored my questions I was asking while 2 feet away and purposely walked away from me to go grab her Frappuccino from Starbucks while I'm literally in tears from the horrible customer service. I have called a total of 16, yes 16 times to have the store manager cal me back and guess what, as of today still no return phone call. Store use to be good, horrible now. I spend 5-6k a year in electronics for different stores I manage and it sucks Best Buy is only taking electronic store around. I'll start buying all from Amazon for now on. You guys deserve to be shut down. And whoever manages this location needs some better associates read more

If I could give them a 0 I would, my husband and I brought 2 tv's, and 2 soundbars back in March, which they told us that we could( we are building a home), and they told us that all that we needed to do is to just change our delivery as needed, It worked fine for a couple of times. When we called to change it this time they claimed that they had already loaded them on the truck, but not to worry because when they brought them back we could just reschedule the delivery(our home is still not finished), nor was anyone there to receive anything), now here's where it gets good they returned one tv, and they can't find the other one, and customer service has completely stopped talking with us, plus we paid cash for everything after several calls, going to the store on several occasions, and calling there corporate office, and 1 week later, they finally called us back and allegedly found our tv read more

Great Experience!' I went in for a laptop for school but I am not Tech Savvy. Cedric saw that I was confused and needed help he came right up to me and ask me if I needed help and was so pleasant and knowledgeable about the computers and he knew what would work for me and what wouldn't. And I must say I am extremely pleased with my new laptop. Thanks Cedric! #SN he was really cute too!! Lol read more

The customer service here is terrible! The employees would just rather talk & chatter amongst themselves even after asking for assistance looking for a product. To which, I still received no help. They were also low on stock on lots of product as well. Two thumbs down for me. read more

They don't bother to pick up the damn phone, trying to ask for my delivery info instead I'm on hold for an hour hearing this damn "on hold music", bad service after all read more

The geek squad always goes above and beyond ! Had a great experience at this store. I had issues with my Apple Watch and the gentleman at the counter was willing to help and kept me informed on the process as I waited! Would 100 % recommend them! read more

Ran in to an employee named Bryan who was extremely rude. One thing I can't stand from stores is poor customer service. This employee should be corrected ASAP. read more

Im not impressed by this store lack of customer service. They are literally sitting around with no customer recognition. So when i did get some assistant he answered my questions stone face like are u kidding me. I came to Best Buy not Walmart, i would have stayed longer but couldn't wait to get out of there ijs read more

Standing in line with no one in front of me for 20 minutes for a cellphone. Blue shirts everywhere and not one asks if I need help. $15/hr? Lol, no. read more

Zach was the best! He helped me with my computer needs and I am so pleased. He really went above and beyond to make sure I was getting my money's worth. He was just so great. And BJ was very helpful and a great listener. Make sure you ask for Zach, he really knows his stuff! read more

Just drove all the way here because it was listed they close at 11 online. And I get here and they close at nine. Update your info

I've been a Best Buy shopper forever, but this particular store has some serious issues with their service. Not once, but twice, I have called and made sure that what I was coming for was in plenty there... Get there to find out that not a single one was in the store. And this is only a 20 min difference, so no, they did not get bought out. I hate being lied to just to get me in to the store, and then try to sell be something else. read more