We had a great experience! Mia helped us find a great deal. She helped us decide which computer would be best for what we needed, and she pulled through! 10/10 would recommend! read more

I found this place very helpful when we picked up an order that came free with the purchase of a TV. As soon as we started to walk to Pick Up, someone ran to get behind the counter. Everything went smoothly with Best Buy. Easy and competent check out. We replaced a heavy tube TV with a 55-inch Insignia. Price, including delivery and disposal of the VERY HEAVY tube TV, was very reasonable. My only advice for those of you unfamiliar with this location north of Route 30 is to go to the light and turn into the Target Shopping complex. I made the mistake of getting into the first turning lane, which led to a gated road. read more

It's a shame that this is our last electronics store in the area. When you walk into a store and there's more employees than customers, you wouldn't expect it difficult to get some help. I just left the Best buy in Ontario, I was one of three customers in the store, was looking for a computer keyboard cover. After making four laps with a walking boot on I had to give up. I would love to support our local economy, but it looks like I will have to buy this one online. read more

Best buy is a joke. I bought and paid for my remote start on December 21st of last year. The first install was supposed to have been January 9th but their system changed it to January 13th. January 13th didn't work for me so I had to reschedule it myself. I rescheduled it for this afternoon. Last night I received an email stating that had been canceled and that it was being refunded to my account. Yet the email that came said $0 instead of the $347 that I actually paid. When you called to talk to someone at Best buy, you actually get someone from a call center in another country, and not someone here in the USA. Since English is not their first language, it is extremely difficult for me to understand them. Also, most of the information we got from them has been mildly incorrect to say the least. Since this money is supposedly being refunded to my account, now I cannot get the same price of the remote start as it was a Black Friday deal. This is extremely frustrating to me because my husband has cancer and this is something that is going to help me keep the vehicle warm etc for transportation to and from his appointments. Not to mention the fact that I have absolutely no idea how long it's going to take for me to get to 347 back. I should have just went ahead and went with a Chevy dealership. The money I was going to save really wasn't worth the headache. I called the overseas call center this morning only for the call center agent to refuse to transfer me to my local store and then disconnect my call. I want my money back TODAY! I should not have to wait for it. Best Buy sure didn't wait 7 to 10 business days to take the money out of my account for the sale. read more

Called this store to learn about delivery options to Knox County residence. Friendly and helpful associate answered my question. I then purchased a ROKU TV through Best Buy website and scheduled delivery. It all went off without a hitch. I didn't order Geek Squad services so the delivery person simply placed the TV box in my house. But Best Buy had texted me set up instructions ahead of time so I knew it would be a polite but basic delivery. read more

Went in on Saturday May 29th with my two elderly grandparents.. they had already been in the store looking around shopping for a new t.v.. and up until we got there I'm not 100% sure who was helping them but they DEFINITELY tried to take advantage of them and tell them they only had one option. We got a new sales person Chris and he did us good. Got us in and out with a sound bar, tv, and stand for less than half of what they would've paid. Teach your employees to be more like Chris and less like a P.O.S. P.S what tv costs $3,000? I think tf not. read more

Bought 2 samsung cell phones and was guided to purchase zagg screen protectors with lifetime warranties. Made a special trip to have a broken glass replaced today and "we don't carry those anymore. " TOTAL BAIT AND SWITCH. "OH, but you can contact zagg and have them sent and we can put them on." YEAH AND THE COST TO ME $8 APIECE FOR SHIPPING. Wtf? Let's go best buy! read more

I'm paying a hefty fee for Geek Squad services. About 10 days ago we lost our home internet due to a power surge which killed the router. Bought a whole new updated system and the soonest Geek Squad could install it was two weeks out. I got a phone call today (they are due to come tomorrow) saying that the tech who was supposed to come now couldn't. Soonest they could do would be July 21St!! It is May 22nd, which means we'd be out of internet for 2 months. Burns me up that I bought a whole new system from them for almost $300, I pay $250 a year for their services, and this is what I get! I don't think I'll be renewing my Best Buy membership again and will instead shop on Amazon and find a local techie to do the work. Pain in the ass! read more

Bought a washer and Dryer on December 20th, patiently waited for my January 14th delivery date only to be called 8 minutes prior to the delivery window to be informed that they couldn't deliver the order. No remorse for the day I took off. When I told them they lost a customer today, the agent responded "Awesome!" The worst customer service experience ever. Just don't care. Home Depot to the rescue. Appears to be run by former Circuit City employees. read more

This store and pretty sure this company is dead to me. The ridiculous miss labeling of products on self and abrasive employees, to the complete flat out dumb new membership program. I really don't think I will ever shop with Best Buy or the company as a whole ever again. read more

Really unfortunate when I have a simple problem involving Geek Squad and after waiting, I'm there for nearly an hour. They put us with a rep who admitted toward the end he "had never done this before." Why give us this agent then? We also brought the card used to pay for it and NO receipt in their system could be found? It baffles me and I can't leave a review elsewhere but here. Oh, and he forgot to deactivate something on the item which effected my phone and I had to restart it and the network. I'm giving two stars for the other Best Buy employees (outside of Geek Squad) who were more than happy to show me new products while I waited. read more

Has to be one of the worst best-buys around Their customer service is no where to be found,,,being a customer for over 25 years has ended,,,,they really need a name change to Worst Buy,,, read more

Not quite sure what the function of the clerks are in the mansfield ohio branch of Best Buy , as very few IF ANY of them have even minimal knowledge of the products that they sell . I visited the store at 2pm one Tuesday afternoon with the intentions of purchasing a Garmin GPS system along with a couple of extra accessories to go with it . After standing in front of the display for 20 minutes , no one even came to ask if I needed assistance . At the 30 minute mark, someone finally came over and looked at me..... and I had to ask ..... " can you help me ? I have a couple of questions about which of the three models in stock will fit my needs ? ". He picked up all 3 boxes and started to read what I had already read myself . I then asked which of the two traffic cords fit the model gps that I had selected ... he then took out his I/phone and started to look on the internet for an answer . Finally at the 65 minute mark , I made my own selection without assistance . Still no answer on which of the two traffic cords went with the model I purchased . For this I paid $ 225.00 ? I finally left without the traffic cord as he didn't know from squat which of the two paired up with the model gps I bought ! Morale of the story .... Do your homework prior to going to Best Buy , as They are apparently only a warehouse WITHOUT Sales personnel . Not sure what function the 15 clerks milling around (chatting with each other ) Serve ? ( I might also add that there were only about 12 other shoppers in the store at the time ) My review 1 Star out of 5. One Might as well buy over the internet from amazon prime ! read more

The salesmen are a joke at this place. I went in, looking for a new charger for my iPad Pro 11. It takes a USB-C to USB-C cable, which they found. I told them I also needed a block. They hand me a block with a port for a USB-A. I tell them it won't work, but the kid says I'm wrong. So I buy it, open the box in the parking lot. Sure enough, I was right. It was the wrong block. So I go back in and return it. I head back to the Apple section, where I'm greeted by another kid. I explain the situation to him. He also argues with me, claiming the block I had bought originally should work. I explain to him, carefully, that a USB-C cannot charge in a USB-A port. They're two different sizes, physically! He finally understands that I had just bought a USB-C to USB-C cable. Then he claims that I had picked the wrong cable *face palm* I may be female and considered "technology challenged" (note: sarcasm) but I know what charger set up I had for my iPad Pro 11! I finally got what I needed, but I shouldn't have had to go through so much "mansplaining" and arguments just to make this happen. I predict Best But will soon be another big business casualty. read more

if I could give it a zero star I would! My husband and I went there 7 years ago to buy a big screen TV and couldn't get anyone to wait on us so we went to Sears. We decided to get a bigger one this year and started at Sears. You have to special order them there so we decided to check HHGreg and to give Best Buy another chance. Went to Best Buy and stood in the back for a half hour waiting for someone to help us! There were several employees standing around talking to each other but they all avoided us! Needless to say we ended up going to HHGreg and got two TV sets.. Best Buy missed out on a 3000.00 sale! read more

It's Best Buy, if you've been to one then you'll know how your experience will go here. Lots of stuff to browse through. A nice store overall. read more

Boy I sure agree with Kathy. If I could give this a zero star I would already knowing I've been messed over several times at this Best Buy I tried once again to buy an item. We asked all the right questions and they confirm that yes they could do what we needed done and we'd be out the door. So I paid the money and then was told they could not do what they had promised and if they did it would take more than 2 hours. Being handicapped I could not wait that long. I should have known better, this has happened at this same store. Please don't waste your money and time comma start your search early but not at any Best Buy! read more

What a horrible customer service experience!! You can't call the local store and have them answer the phone. Have never experienced anything like this from a retail store. Corporate needs to address this situation!!!! I have a simple question and can't get an answer, will go to Walmart to get the answer, nice job Best Buy!!! read more

I need to see things in person before I buy. That's why I shop here. If I'm buying electronics, I want a demo, to push the buttons, to have someone who knows the product standing beside me in case I have questions. Bestbuys are great for this, and the price matching is outstanding. read more

We wanted to buy a tablet. We went to Best Buy, as well as competitors. With so many choices to choose from we needed advise. There were a lot of associates in the store, with some being helpful. Then we found Sam. He was instrumental in helping us choose the right tablet. Sam works the Samsung kiosk and is the reason we purchased the Samsung Tab E. Sam took the time to get our new tablet connected to apps that we needed to get started. We have been back for "classes" on how to get everything out of our tablet that it offers. Jon has also been very helpful with answering any questions that we have. Thank you Best Buy for having Sam and Jon for us. They are an asset to your company. read more