Our LG fridge was not maintaining the appropriate temperature. I contacted them on Monday morning…read moreand they had a knowledgeable repair man check it out immediately. The fridge needed a part. Part was ordered, installed and the fridge is working great. The repairman was excellent! We have used Wooster Appliance Center for many years and they have always made sure that we were content with their products and services. thing

I noticed that my clothes were not drying as fast as I thought. The lint screen was not fitting in…read moreits track. Well, the repair man worked miracles. My clothes now dry faster and the lint screen go into the dryer the way it should. The fill hoses screen needed to be cleaned or replaced and now water is coming into the washer as it should. Many things to the repairman who knows how to fix things!

I have used the Appliance Man for many years and have been happy until today. BEWARE - they charge…read moreby the amount of time the technician is in your home. The $194.95 diagnostic fee is for 30 minutes. My technician was a chatty Cathy and chatted for longer. This cost me an additional $50. The appliance is not worth repairing so I paid $263.32 for absolutely nothing. I am not disputing the diagnostic fee but I am not happy about paying $50 to chat.

I recently called Appliance Man to address an issue that i was having with my ice maker. When I…read morecalled in to schedule I had told them that i believe it was the sensors (optics) that determine whether the ice bin was full or not. I determined this myself by looking at the error codes that are identified by the blinking lights and a quick google search. Despite me telling them this when the repair person showed up he had a new ice marker in hand (which does not contain the optics). I asked him to diagnose before he swapped out the ice maker itself which he did. After a quick 10min diagnostic check he determined the same thing. He then informed me that he could not fix the issue because the part I needed was no longer being manufactured. That was bad news so...I did a quick google search on my phone and determined that he was partially correct. The plastic casing that contains the sensors was out of production but you could in fact still purchase the sensors itself. Before he left I asked him if he could remove the sensors for me and he told me he could not because it was riveted into the piece of plastic (which it was not). He then happily took my 180$ for simply showing up and running a 10minute diagnostic check... So me being highly annoyed and refusing to believe that the manufactured would rivet the sensors board in place I spent 5min and took the pieces apart myself. After doing so I removed the sensors itself and looked on the back where I found the KitchenAid part number. I went to KitchenAid's website to confirm that the part was available and I ordered on one line. It showed up today and it took me all of 20min to install and put it back together, The part cost 265$ but I saved myself 11k (cost of replacing the fridge). I would not recommend this repair company. They seemed happy to take my 180$ after 15mins of diagnostic work and completely disinterested in solving the problem. I have zero experience making repairs like this and did it all off the cuff. The fact that after charging me the bench fee he would not even remove the broken part for me was particularly frustrating.

They repaired our 1991 Jenn-Air stove. Other service companies would not do the work because their…read moresuppliers didn't have the necessary part as it was listed on back order. This company was willing to do it if we could find the part. After a few weeks, we were able to locate one. Their service representative, Jerry, was on time, professional, and competent. He was able to fix the oven door and left everything in a good order. We had several discussions with the front office to answer some of our questions and to verify that we had the correct part before we ordered it. We also appreciated that they were able to quote based on an email since the issue was a broken oven window that was easy to show by attaching a picture to an email. Since we didn't want to pay for a visit if we could not find the part and needed an estimate the cost so we could decide whether to replace or repair, we were glad to be able to get a email quote for a smaller charge. They then deducted the charge from the final bill

Most rude and unhelpful technician I have ever experienced. Will not recommend. He came out to look…read moreat our oven.

Quick response. Knowledgeable service technician. Reasonable prices. Would use again.read more

Quick reliable and HONEST! known Tom for over 20 years and he always makes sure the customer is…read moresatisfied. These guys keep all my equipment running smoothly. Fair honest prices !

I called and received service the next day. After getting the part in a day later they were back…read moreout that following day to take care of the stove. For getting that excellent of service the value is there! Highly recommend them.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.

I called and they came the next day. I asked them to call me not my son whose dryer I broke. They…read moredid not. I called and they told me I needed to order a part. I did. My son said we found it was under warranty. I called back to cancel the part in 1 hour. They said it has to be delivered first and then they will charge me a 20% restocking fee. Totally unacceptable. Never use this company. It's all about money

My GE washing machine valves started going bad after 5+ years and my machine started screeching. I…read morecalled Mr. Appliance, and Nicholas was able to get out here within the week to assess the machine. He ordered new GE valves, had it shipped to my house, then repaired my machine the next week. Super easy process, and theres a 1year warranty. Would definitely hire them again!

If we could leave a 0-star review, we would! Had to call for extended warranty repair from lowes on…read moreour dishwasher. The rep that came out from this company arrived on time, but that's about as good as it got. The rep had 0 personality and was downright rude to my ailing mother. He came and went to look at the dishwasher and stated that it would need pulled from the counter. Why wasn't this stated before he ever showed up? Instead, he asked if we could remove it or had anyone we could call to do so. I dont know if anyone has something they can call to do such a task at 8 am on speed dial, but we sure don't! He then told us he won't risk taking it out and damaging the flooring, so instead pulled the bottom panel and stated that he'd have to order a part to repair it. My only concern is that without seeing the whole unit, how are we certain that the correct part is being ordered. I would love to tell what his name was. However, I was never provided with a name! Man had no people skills whatsoever, and for someone who works hand in hand with customers, I think he may need a new line of work!

Nope. Didn't follow the trouble shooting tree. They had me replace $1200 worth of parts before I…read morewent to another company. That guy found an $8 part bad just by following the guide and doing some basic trouble shooting. Sorry guys, I'll stick with the other guy. If you can't afford to throw money at parts, you might want to call another guy.

I wish I had read the Yelp reviews, rather than trusting the Google reviews. I can only agree with…read moreeverything you are reading -- this company is a fraud. I had an appointment in April for a leaking dishwasher. They sent out a subcontractor with a different name (Mr. Khan), fine, I thought maybe that's their business model. He gave an estimate for the parts and labor, and asked me to pay half in advance. I did. When I called back two weeks later to check on the part, they informed me that my technician was on sick-leave, with an indeterminate return date. Each person I spoke to from Mr. Khan, via email or call, did not feel like they were the person who could return my deposit. Then I tried contacting Columbus Appliance Repair via their website. Twice. No reply. My phone calls to them have been answered by a bot, who cannot find my address, respond to questions, or connect me to a person. This company is not legitimate. Do not use them.

This is a fraud company do not use them. Every thing in me was telling me it was fraud but I didn't…read morefollow my gut feeling. Only take cash payments within hours the dryer stopped working. Called immediately got the run around. Now they are not responding. Making a report with the BBB and filing a police report.