Recommend him highly. Price was great. Response was quick. Did everything I asked him to do.read more

From the owner: We are small town proud Contractors located in risingsun Ohio and accredited by the bbb looking to…read moreexpand our newly developed business we are licensed and insured and looking foward to helping you with your projects. We can do a little bit of everything just reach out to us! We mainly specialize in windows, doors, siding, and decks Shoot us a message or give us a call: 419-619-5443 Share this if you’d like to help us reach out to more people in your area Free estimates and senior citizens and military discounts.

Great company with really caring employees. I have enjoyed my interactions with everyone I have…read moreencountered.

HORRIBLE! PICK ANOTHER COMPANY In 2021, Universal Windows…read moreDirect installed 32 windows in my home. We selected the company because we were told multiple crews would be assigned to complete the project quickly. After signing the contract and paying the deposit, we were informed only one crew would be assigned and the installation would take longer than promised. The installation experienced numerous issues, including an incorrect window being installed, missing materials, extended delays, and concerns regarding insulation. Shortly after installation, we noticed significant drafts, increased insect intrusion, and substantially higher heating and cooling costs. A service technician later inspected the installation and immediately identified that the windows had not been properly shimmed, there were gaps around the installations, and no insulation had been installed. Universal Windows Direct sent another crew to address the issue by drilling holes into the window frames and injecting insulation rather than removing and reinstalling the windows. Caulking was also redone. Following extensive discussions regarding the installation deficiencies and increased utility costs, the company provided a $5,000 credit. While these repairs improved some issues, they did not resolve the underlying problems. Over the following years, we continued to experience drafts, elevated heating and cooling costs, and poor window performance. During the winter of 2025-2026, temperature measurements near several windows showed differences exceeding 25 degrees from the home's thermostat setting. In one instance, with the thermostat set at 68 degrees, the temperature near a window measured approximately 42 degrees. A subsequent inspection by another technician identified insufficient insulation around the windows and air leakage associated with prior repair methods. Additional temporary repairs were proposed, but I declined because previous temporary solutions had failed to correct the installation deficiencies. After escalating the matter, I was informed that management had approved a comprehensive correction involving removal and reinstallation of the affected windows. However, when the scheduled crew arrived, they stated they had no documentation regarding the work, no materials had been ordered, and no repairs could be completed. They instead documented the issues and left. Since January 2026, I have repeatedly contacted Universal Windows Direct seeking implementation of the approved corrective work. Multiple appointments have been scheduled, inspections have been performed, measurements have been taken repeatedly, and management has acknowledged communication failures and delays. Despite these efforts, no corrective installation work has been completed. In addition to ongoing energy loss and comfort issues, we also experienced a ceiling leak that was attributed to an improperly sloped window installation. Nearly five years after the original installation, the windows remain improperly installed, utility costs continue to be impacted, and the company has not completed the corrective work it previously approved. I have participated in more than nine service visits and worked with multiple technicians and installation crews in an effort to obtain a proper resolution.

Prompt,politeness thorough.Very particular concerning window details...Office was caring and…read moreprofessional.Serviceman took his time to listen.

They did an outstanding job replacing a large window at a very reasonable price. The technician was…read morehighly knowledgeable and professional. It's impressive to see how one person can expertly manage such a large window from a ladder!

couldn't ask for more or be more impressed with them. They installed 33 windows in our house and…read morethe quality and workman ship was more than asked for. highly recommended and would recommend to anyone. great job!

American Renewal LTD just installed my Sunsetter Awning in June (2025). Excellent Installation…read more The 2 installers were experienced and worked together well. I have been enjoying it everyday since! Absolutely love My new Sunsetter. Thank you to American Renewal LTD for a job well done! Sharon F.

The windows aren't in yet, but so far it has been a five star experience all around. I worked with…read moreseveral other companies for estimates and HEGG surpassed them all in price, ease of doing business, and responsiveness. They are genuinely nice people as well. I am assuming they will stick the landing with the actual install too. They carry several top window brands and offer vinyl, fiberglass, and wood installations.

In a world where customer service and reliability has become awful, HEGG Windows shined. We had a…read morevery good experience. One of the owners came out to give us a quote and the customer service held throughout completion of removing 25+ windows and installing 20+ new ones. They weren't the cheapest option, but they were 30% less than the Pella quote. In the end, we were incredibly happy with HEGG and have recommended them to our friends who are looking for new windows.

Great service and quality work for a fair price. They replaced our floors and did some fantastic…read morerepairs in flooring in our bathroom. I am using them again!

From the owner: Allen Bryant Exteriors We’re more than contractors we’re your neighbors. We specialize in exterior…read moreand interior home projects, we handle everything from window installation and flooring to roofing, siding, gutter installation, and more. We deliver quality craftsmanship, reliable service, and lasting results. We treat every project like it’s our own! Call or text to schedule your free estimate.

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I scheduled an in-home appointment with their door-to-door rep and the sales person never showed up…read morefor the scheduled appointment. Update: The owner of the company called me within minutes of emailing them and offered to come out himself to make things right and apologized for the sales rep not showing up.

My sliding glass door window broke and instead of me spending a-lot of money they talked me through…read moreit and saved me money. They actually care about helping you.

roof replacement. poor craftsmanship, poor communication, cannot provide an explanation for the…read more$4000+ difference in what I paid and the estimate they sent to insurance. had to come back out twice to fix things that were poorly done, do things they missed from the project scope, and do a better cleanup. do not recommend.

Great company,,, They did gutters and fascia awesome job Until you have a problem and they never…read moreget back to you. Danette B. Galion ohio

We had Caleb and his team totally rewire an older home due to faulty wiring. They arrived when…read morescheduled and ended up having to stay longer than they had planned due to some unforseen issues. They did a nice job and found a way to fish the wires up from the basement without cutting into the ceiling of a recently finished basement bedroom. There was a slight issue with the dishwasher and garbage disposal but once Caleb was informed that these needed to be working ASAP he agreed to come the next day and get them up and running. We have had Richland Window and Doors do several projects for us and have alwats been happy with the finished product!