Very professional and welcoming - the staff named Joe is very friendly, helpful and patient. I…read morereally recommend this store.

First tine I've ever gone to a Fido store and not been given the runaround! Super nice and honest…read moreguy worked there, and took the time to actually help me get exactly what I needed for the price I wanted. I'm honestly shocked the service was so good at a place that generally does not have the best reputation. 5/5!!

This store just opened and they carry iphone products that are hard to get, like the Otter.... a…read morewater proof casing to keep your investment safe when outdoors. Well I asked and they gave me a good size discount, so for that and the fact the staff are very friendly and helpful they get a good review, try them out if your on w4th having a coffee or shopping. I got charged twice on my c.card purchase, what a hassle to get my refund... Well after 2 trips and 3 emails 40mins in driving plus 45 mins waiting to be served.... These guys need to get into business shape.

I really can't say I have any complains about this store and the guy that helped me pick out my…read moreplan. I can't remember his name, but I ended up getting a good plan and a new and free HTC phone, which he took the time to call four or five different stores to get for me. He told me that I could leave and come back in about an hour while he called around to other store looking for the free phone. When I got back, he told me he found one and it would take about a day for it to arrive. The next day, he had it ready to go and even help me to set up the card and the phone. I knew he was giving me the"salesman' attitude, but without the run around. He was very up front and even to this day, five months later, I haven't had any surprises or problems. Thanks for your help, And as always, Have Fun!!!

CAUTION: Irresponsible repair shop with highly aggressive employee. Paid money to get screen…read morerepaired, received faulty screen + damaged battery instead. I don't write negative reviews often, but this has been one of the worst consumer experiences I've had ever. Event: I brought a 6 month old phone with a cracked screen for them to repair; they promised multiple times that it was an original screen. In my rush to get it fixed, I did not verify. What I received afterwards was a screen with strong yellow tinge and streaks, with major heating issues and a battery that no longer worked - it discharges very fast and cannot last more than half an hour. The fingerprint unlock function also disappeared - not disabled, but disappeared. I went back to them, of course. I even went to BestBuy to compare it with the new phones on display to make sure I wasn't crazy. While I was liaising with Angel this whole time, who is always friendly, I was received by a man who they called the technician. He was rude, aggressive, and utterly dismissive; when I told him about the issue, he interrupted and told me that I had to get it verified that there was an issue. Then he asked me to take it up with the manufacturer, and say that they will refund only if the manufacturer refunds them (???). He refused to contact them for me, and told me that I can go to court if I wanted to. He completed denied responsibility. I was infinitely perplexed by this interaction, especially by the way the employee was trying to intimidate me. The story progresses over the next few days when the manufacturer denied that anything was wrong and a Google-authorized repair shop confirmed my findings. They offered to refund $60 of the $330 I paid for a service that was not rendered and a broken phone. When asked further about the authenticity of the screen, Angel denied that she ever said the screen was an original, even though I had screen shots of her words (she said it multiple times). Angel asked me to not contact her anymore and said they are only willing to settle this in court. It was an ugly incident. I have since paid another $500+ to have the screen replaced by an official repair shop AND the damaged battery, so I can actually just have a functioning phone. I have not received a refund to date. It was truly my mistake to have trusted them. They didn't even charge that much cheaper than the Google-authorized store - BEWARE!

Great service and fair prices. The selection was pretty good also and I didn't have to wait long…read morefor her to fix my phone

After my last prophetic review of another location of W.W. leaving such a bad feeling for us that…read morewe no longer wanted to return to the store, even after we accidentally ran over the phone! In all fairness I have to upgrade a star for this location. The current employee, (we'll call him Ali E.) has both improved his customer service skills as well as his cell service knowledge. He and his assistant were so helpful, even going as far as offering advice beyond the call of duty. Unfortunately I can't go as far as saying that W.W. is fully redeemed of it's past transgressions, only that finally we experienced something other than terrible service on this particular visit.

The first time I did business with this store was three years ago on Robson Street. The amazing…read moregirl I dealt with there left. Somehow I walked into the Park Royal North store in West Vancouver and met Parham. I have bought several items from him. He is wonderful to deal with. I have since had some challenges with a a Bluetooth or rwo. He and Cindy and staff have gone out of their way to help and to solve any problems even contacting the manufacturer to activate a warranty which normally the customer would have to do. I cannot say enough about their service and calm way of handling customer concerns with any product. I am so busy with my work and life and they take all the pressure off with their customer service and going the extra mile! I highly recommend them. Annemette

Great selection and knowledgeable, friendly staff. Unlocked and lightly used cellphones at good…read moreprices.

Abdur was a great help, a very kind sales person who took the time to ask questions, give you…read moreoptions based on the answers given, and tried to ensure you would get a deal that all parties could feel satisfied with.

I got my phone upgrade at pacific center.I was really happy with Cassandra is very helpful and she…read moreis friendly and offer me different options until i got what i really like She takes her time to explain me and help me save my time overall i really happy with new phone and service.

Quick and great TV service by very knowledgable technician, Darryl…read more Got to watch the Blue Jays in time!

This store is a electronic store but also sells appliances as well. It's essentially a smaller…read moreversion of Best Buy. The employees here tend to be friendly enough. Good thing about this store is that they constantly have discounts on many accessories and have it be displayed at front. Over the past year or so, I've gotten a pretty legit wired gaming headphone for $18 + sales tax. I recommend going after iConnect one for that price as this is very solid for what it is and it feels like it should be worth double this (or at least audio wise, it's hard to beat this one). Haven't really fully tested the microphone yet but I wouldn't be surprised if it's at least somewhat modest where it works, but won't be able to beat a $100 pair, but just that it does the job. Would I suggest this store? Sure, if you're just here to pick up a random pair of headphones or other accessories where the prices are either decent to competitive, or if they were having one of the more rare but really good deals on something and this store happens to have it. The only major gripe I have is that you need to be very careful with some of the products you buy here (or at least the ones that is having a major discounts as they may be on a major discount for a reason) because some of them either will work well OR will only work for a short while before it breaks OR is a total dud where the item doesn't even turn on. And some of these items there's no 100% you can even return it because either there weren't any return policy OR you might've just missed it because it malfunction or broke right around the same time the policy ended. Point is that if you're planning to buy any of the cheapest tech they have on sale, best to buy it with a grain of salt as it is hit or miss. Only reason why I am giving this place more then 1 star is because I scored a very decent pair of headphone from these guys for $18 that does have a pretty decent audio while playing on my PS4 and other consoles. It feels and sounds like it should be worth $30~$35.

I took my friend who is NOT tech-savvy in any way to your Lougheed Mall location & had the pleasure…read moreof dealing with Tina Merati. I did most of the talking on behalf of my friend Kim that was in need of a new phone & obviously present at the time. I also did the speaking initially because I'm well aware of how fast-talking many sales associates can be, which inadvertently can often confuse the customer that merely wants to get a new phone & had on several occasions when speaking to other providers, confused her all the more making her feel naive or worse yet stupid. Happily, our interactions were on point and I was very impressed as was my friend Kim, which is no easy feat. I explained in great detail that my friend was seeking a phone that she didn't need the many extras that are available these days & yet wanted to make sure she got a phone that still met her initial needs. Tina was very professional and made both Kim and I feel comfortable from the get-go. I was very impressed that she clearly understood what my friend wanted & didn't go out of her way to up-sell to something more complicated though did mention a few other options, yet not pushy in the slightest. Tina then made 2 suggestions with a Samsung model and your newly arrived LG Q60 model. As I've had nothing but excellent results through my few LG products, I suggested as did also Tina that the LG would be likely her best option for her needs. Tina then discussed the basic bundles available via various providers & it was decided which offered the best plan for what my friend Kim required. I come from the CSR arena having worked with a wide berth of products as well as have had management roles where I would've been thrilled to have Tina as one of my employees. She was personable from the get-go, clearly heard all of our pertinent details & managed to make my friend feel comfortable in making her purchase. Recognizing that if she spoke too quickly or added too much that she would've lost Kim as your new happy customer. Great customer service has become far too rare these days, particularly in a world where all retailers are clamoring for new staff that has true customer skills. Fortunately, your TBooth Wireless kiosk in Lougheed Mall has such an individual. We live in a world where most only write into complain and personally I don't think enough people will take the time to do a shout out about good customer service. Happily I will as I know it's importance. Therefore I sincerely hope that you recognize that you have a STAR employee that appears to truly enjoy her job and is ever-present when a customer walks into the company's location. We walked into a few other places prior to our visit and we were not even acknowledged. Their loss ultimately as it was a win/win with Tina and I wish her continued to success with your company and whatever else she tackles. Sincerely Damian PS: alas I'm not a Tbooth Wireless customer however years ago when getting into the cellular world, I had another great experience with a representative at your other retailer Wireless Wave. Happily, Fido is my provider and I'm more than happy with them. Much as I'm more than happy with the excellent customer service we received last Friday afternoon when interacting with Tina.

I received excellent service today from Sam. The store was having a special so I went with a few…read morefriends! We all walked away with new phones! Sam's service was exceptional and very patient! He went above and beyond in customer service! Hands down, such incredible service! Thank you Sam!