We had a warranty service from Home Depot which resulted in two other companies that were unable to…read moredo the job. While the warranty company ultimately reimbursed us, it was Eddie that came to the rescue! Further, Eddie was able to diagnose the problem and solve it in 15 minutes - the other companies wanted me to remove the wall oven (about 400 lbs) from the wall. This really demonstrated for me the common-sense, tactical approach Eddie applied versus the other technicians' sledgehammer-on-a-fly approach. Yes, I fully recommend this service and Eddie!

Great company to deal with. Eddie came and replaced my rubber gasket that keeps the water from…read moreleaking out of the dishwasher. He was fast and very focused on the work. I would definitely hire him again. Patricia M.

Laketon TV Sales had the refrigerator size we needed at a good price. The delivery was quick and…read moreefficient. They hauled away our old refrigerator. Would highly recommend.

Polite, pleasant, prompt. Oven repaired quickly and price was good! Longtime local business!read more

Although I've never actually purchased an appliance here, I stop in fairly regularly just to see if…read moresomething catches my eye. I have without fail been treating like a potential customer and not like a "lurker" (if that makes sense). A thing that I appreciate.

Great store, reasonably priced, staff is EXCELLENT, always very helpful. I have used them multiple…read moretimes and they always provide some solid advice. I have used others and the experience was much the opposite. I will always go back to V&V. Thanks for always helping!

I would highly recommend for appliance repair. He was very knowledgeable, helpful, and fastread more

The tech was prompt and efficient. He immediately got to work and was very thorough…read more He charged me exactly what he quoted me and my dryer tuns fine now.,

We are in the process of completing a bathroom remodel and Lowe's has been right there the whole…read moretime. From summer flowers, to winter sidewalk salt, door knobs to floor grout, we find it and a helpful staff member to assist. Returns, when needed, are a snap. Also: Maytag still makes washing machines with agitators. Hmmmm, just learned that this weekend. could be a costly discovery!

I bought an older home and everytime Lowe's doesn't have what I need THEY get annoyed at me for not…read morewanting to buy hundreds of dollars worth of plastic "upgrading" everything... instead of the couple dollar replacement part. Generic would be fine but clearly the incentive is to switch to vinyl siding or buy a new plastic utility sink. I just need $50 worth of wood Dutch lap and a drain small enough to replumb my antique laundry sink. Y'all should look into the way Ken in plumbing is talking to customers. I waited a long time and needed help finding him... to get spoken to like I'm actually nobody.

We recently started streaming since Xfinity chose to be ridiculously expensive for all you get so…read moremy wife and I head in to the Monroeville PA Best Buy. As we entered the store it was like a ghost town. Usually there is a person at the entrance to show you the location of any particular item you're searching for. No one around, therefore my wife and I started to search for a HDTV 4K antenna so we could get local channels. As we went to the back of the store, we spotted a new television with a new type crystal for maximum color enhancement. I was looking for a salesperson to speak with but again no one areoun. A vendor with AT&T stopped back to see what phone service were with and I told him TMobile. After I told him that he stated he would get an associate to help us. As we waited we started to look for an antenna for local channels however, they had a poor selection to choose from. Standing there for approximately 40 minutes, I started getting upset. I in a louder voice yelled "Hello, anyone here that can help us"? A young guy came over yelling back saying "what are you yelling about". I stated my business and told him the customer service needs help and is very substandard. This professed store manager looked at us and yelled "Get the f**k out of my store"! That really made me mad so after we argued for a few minutes he continually yelled that phrase at us. I let him know they had no selection to choose from anyway and again I was told that same phrase. This managers name is Jacob and evidently has no managerial experience. He may have been 28-30 years old, I'm 70 and had back surgery, and my wife had a heart attack with continued medical problems. Jacob could have diffused the situation by simply saying he was sorry for my frustration and ask how he could help me but chooses just to tell me to "get the f**k out of HIS store". His loss I was about to p,ink down $2800.00 for that new type tv along with $169.00 local tv antenna but I can guarantee, I will never step another foot in a Best But store if corporate offices are unable to hire competent management & helpful employees to do their job.

The customer service at this store is absolutely terrible!…read more I came in to purchase a new laptop and the salesperson didn't even acknowledge my presence. I stood in front of the laptop I wanted for approximately 20 minutes while he helped another couple with their purchase. I wasn't upset that he was helping someone else but that he could have at least greeted me and acknowledged that I was waiting patiently. Honestly, I would give zero stars if that were an option. Best Buy, you really need to do better with your hiring practices. No wonder companies like Amazon are taking over and putting you guys out of business. If this is the type of service I'm going to get then I would rather shop online but not with your company.

The tech was prompt, very professional and walked me through everything step by step on the…read moreproblems with the fridge. It was fair priced, especially with inflation. I will recommend as I am now a loyal customer. Thanks again

From the owner: We provide the type of service that we would expect to receive! read more

Dryer would not start found a fuse that seemed bad. Went in and the parts counter fella had a…read morereplacement for me before I could even show him my model number. And then he said "also check this ..", which was key because I did check that, and it revealed a bigger and more serious problem. So back I go and they had that part as well! They gave me a bit more advice on it, and I went home and now I have a working dryer :-) And I know a good deal more about how this machine works. Stellar service!

BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.