The worst customer service ever. Amazing they stay in business. They never answer the phone anyways…read moreso caring about customers is something they could care less about. Go somewhere else!

So our tractor wouldn't start. So we took it to Fletcher's and they told us it was beyond fixing…read moreand they would buy it from us for $50. Or they can fix it for $1200. We ended up taking it to a guy we found on Facebook called Milich Small equipment repair in new Alexandria. He had it running and working for less than $20. We ended up giving him $100 tip because he wouldn't take anything for service. I do not recommend Fletcher. There are a bunch of crooks and they don't know what they're doing. The only reason we ever went to them was because they did one of our push mowers. And they told us that it was fixed they had to put a new carburetor on. Which somehow cost more than a lawnmower. So if you need repairs done, I will go to milich small equipment repair. he charges a flat rate of $50 for a service or less if it's something small. Any charges you when he get charged for the park. So if the park cost $20 to him he charged you $20 nothing extra like Fletcher. The carburetor that they put on our lawnmower, ended up dying like two years later. When Dan put on the new carburetor on our push mower, it cost the same amount. And he told us that it was a Chinese version that they put on that's why I didn't last that long but they charged us $300 for the carburetor.

This is a small, family owned hardware store that has a large variety to choose from. Often they…read morecarry specialty items that you may struggle to find at a chain hardware store. Please show your support to this family owned business!

Really good first experience here. I came here because I had two blank valet keys for my car I…read moreordered online. My car has keyless start and entry fob with a valet key in the back to get in if the battery dies or something. Anyways, Walmart, Lowes, and Home Depot wouldn't cut them. They would only cut keys that were purchased from them. Anyways, I tried this place and lucked out. They have a much better key cutting operation than any place I've ever seen. So many options were available, but they were more than willing to accommodate me. The older gentleman took my two blanks and my original without hesitation and began to cut them before my eyes. He was done in a jiffy and the price was about as good as it gets. I will make it a point to come here in the future or recommend to anyone else to go here for key cutting services. Besides that, the staff was very friendly and quick to help. The store seems to have a larger selection of items for a smaller place. It's always nice to support local business.

Everything that can be amazing about a store is happening at Rollier's…read more I first went there at age 5. I'm 70 now and My kids are calling me saying, "Mom, we needed Tinners Red Paint on the job. Couldn't find it. I said I bet Rolliers has it. And they did. I went in there and it's all you said and more. Every employee knows where everything is. They know things. And all their stuff is so nice. Really quality. I'm never going to HD again." My heart sings. (And it's not overpriced!)

I never ask if they have something. I only ask where what I am looking for is located. They…read morealways have what I need. They even have what I don't know I need.

Stopped by with some questions about an issue with my car and was greeted with fantastic customer…read moreservice and product selection. Ended up giving me a sample of a product instead of charging me for a new bottle at the expense of a sale, so you know these are good guys. Could not give a higher recommendation. Go here instead of bigger chain stores.

We stopped here on our way out of town one day to look at some items they had in the lot. To note,…read morewe did not step foot inside as we were only here to see what they had outside. Looking for outdoor decor can be frustrating and just a drain. It was kind of nice to be able to just stop and browse through what was available on our own and not be bothered. We browsed all that we could outside and that says a lot. This spot is jam packed with items to make sure you want to buy something. We however did refrain from purchasing anything. It was more like a mission to see what pricing would be like so we could compare to other places and then make our decision.

Small Hardware store/Landscape Supply Center they cover most of the bases from firewood to…read moreVersa-lok retaining wall blocks and everything else they always come through in a clutch.

Small quiet store with great location. Only complaint is gentleman who wanted to tell me what I…read moreneeded when I just asked him where it was. I don't need a personal shopper or your opinion "on how much work i'll do if I don't listen to him" just show me where it is.

The employee that took care of me (didn't get his name) was very helpful and genuinely cared that I…read moregot exactly what I needed. Although I wasn't getting an item that was expensive, he wanted to make sure I had all the knowledge I needed to make the correct choice. This is why i shop at local establishments as much as possible.

Who would have guessed that I could have fun exploring a hardware store? I went inside to have…read moresome keys made and before I knew it, I became so caught up with looking at the latest cure for killing stink bugs or the newest product that is sure to leave your windows clean and streak-free that I ended up spending way more time then planned. I found out that this location offers a wide range of party rental equipment including the large inflatable children's bouncy slides etc. I like that they carry products that are not available in the box stores and that there is plenty of help within eye shot if needed.

I love going here but it closes at 6pm on weekdays and it makes it extremely hard to visit. I'd…read morerather not go to a big box store outside of my neighborhood, but I don't have much choice. It would be great if the store was open late a few weekdays for people that work during the day. The prior ownership had longer hours.

This review is more about the store that the tools Harbor Freight sells, More on that later…read more Harbor Freight must have upped their game. Significantly. I have shopped over the years at several HF locations including even in other states. I have never gotten the level of Customer Service I received the other day at this Store just off the Parkway East. I have consistently had a good experience at this store in recent years, but in buying a rolling tool cart the other day it was exceptional. Key Points: Freindly, helpfull, respectful and they were not trying to sell or upsell you or blow smoke, if they didn't know, they didn't know.(mostly overheard when other customers were asking questions) I wish other retailers had customer care even close to what I got this weekend at Harbor Freight. TOOLS: it would seem in the last couple of years or so Harbor Freight has upped their game as far as overall tool/product quality is as well. The 5 drawer tool cart I got was a fantastic deal and actually a better unit than others I consider at up to twice the price. (or more) You still have to be a bit careful about what you buy tool wise and some are still hardly worth bringing home but recently they have tools on par with Craftsman, Stanely or similar DIYer grade tools and even some that might compare to professional grade brands. Especially In today's economy, their prices make them worth looking at and could prove to be the better value. THAT from a person who used to Poo poo most HF tools

I needed a jack hammer and bits and my local Harbor Freight did not have the bits so I went to this…read morelocation. The stores basically look the same and variation of tools are the same. I bought a bar hand held jack hammer and bits. The store was not crowded and the cashiers where very nice. I used the tool already a few times and it works great. I can not vouch for there other brands and tools but the bauer jack hammer is great. I like the Harbor Freight stores as the prices are really good and seem to do the job just fine. I definitely will be back.