I recently went there to buy a $600 iPhone 16. The usual process was to convert the wife's old 7 to the newer one. Historically, they were happen to convert the data to the newer model. So you can imagine my surprise when they said they're now charging $50 for the old service. We just spent $600+ and want that. I chose to forgo the charge and told her I'll do it once we get back home. Unfortunate and disappointing. read more

Ali at Best Buy provided the most stress-free experience upgrading a phone i've ever had. The whole Mobile team at Best Buy Savannah was incredibly helpful and had great attitudes about what they do. read more

I went in this past weekend to look at buying a Samsung Galaxy Watch 8. I had considered getting an Apple watch, but found out it was not compatible with my Samsung S25+ which I love. I just traded in my S20 after 5 years of the phone working really well. We switched phone carriers and the new carrier had a decent promotion which allowed me to upgrade to the 25S+. After a lengthy period of time looking for an associate to help us, with at least six associates standing in the computer area staring at their phones and laughing it up, I was ready to leave. My husband finally managed to get someone to come answer some questions. As soon as the guy found out my husband had an Apple, he completely ignored me and headed over to sell my husband something. We got my husband started on paying for his phone through some promotion and I asked about the Samsung watch. The guy rolled his eyes and turned his back to walk away. I asked if he didn't want to make a sale to me too. He said "I am not wasting my time with you. Samsung is a S*** product" and walked off. Another guy in an Apple shirt asked me why I would buy a "crappy" product like Samsung. I told him I had switched over from Apple to Samsung almost 5 years ago and I loved my phone. He started telling me how he was not going to "argue" with me about "statistics" and "studies" about how much better Apple was, and how I was going to have to buy a new phone in about a year because my phone would not work because it was "garbage." I told him I had my phone for 5 years and had never had a problem, but my husband had been through 3 Apple phones in that time and most had been a nightmare, but my husband is a creature of habit and doesn't want to change phones. He again reiterated that he wasn't going to "argue facts" with me. I told him he was exactly right- that I was not there to argue and the conversation was over. He said "Good luck finding someone." Both the associate in the Best Buy shirt and the "Apple" associate were extremely condescending and demeaning. I would NEVER set foot back in that store again. read more

I would love to give a huge shout out to a few of the amazing team members at Best Buy (Savannah, GA). Delta, who was a member of management, Dorian, who assisted me with the transport of my purchase and an absolutely handsome and wonderful ginger gentleman by the name of John at the check out counter. These fellas were so helpful and very caring when it came to my Amazon purchase, which I was picking up there. This is my first time doing a pick up, and there were some difficulties at first, but John made sure that we got to the bottom of the confusion, and Delta came through and added some of his expertise. Dorian made sure it's a standby in order to assist me with getting my purchase to the car and was glad to do so with the most wonderful attitude. #LoveThisPlace #LoveTheseGuys. read more

I was lied to about replacing my Sony link buds . Made appt for replacement, get there and no help

David from Geek Squad was extremely stuck up, rude, and unhelpful. I came in hoping to get my iPad fixed in which he told me to just get a new one. It could have been fixed and I will now be taking it elsewhere. He basically told me it wasn't worth it. They could've fixed it for around 400 dollars instead of just me buying a new one for 1000. He had a terrible attitude. I ended up finding more help from a customer than David! read more

I would like to affirm Jason, who works in the Apple department. He was very helpful and knowledgeable about the products in this department, and especially the Apple watch which is what I went to purchase, he took time to talk with me and assist me. read more

I stopped shopping at best buy years ago because of the ridiculous phone policy where if you need a answer to a question about the product I purchased yesterday. There is no way to contact the store!!! None! any number listed takes you to a national call center! They can't answer any questions they only want to sell you something AND THEY CANT FORWARD YOUR CALL TO THE STORE!!! They can only send the store a text and maybe the store will call you back! I have called 4 times over 2 weeks and had them leave that message for the savannah ga store to call me. NO ONE HAS EVER, EVER CALLED ME BACK!!!! I'm calling the BBB tomorrow to fill a complaint! I posted a one star rating because I can't give them a NEGATIVE 5 for their terrible customer service!!! read more

The price advertised on the display was not the price the radar detector was. I asked the sales associate to speak with a manager and the manager did not take the time to explain to me why their mistake in advertising was not gonna be honored. They just relayed the message to the associate. This happened around 7:30 PM November 2nd in their car audio department. The associate was helpful but management both not taking the time to assist me and denying the advertised price was pretty detached and their "no" response to my question was very curt. I normally get better service here so I'm surprised by the lack of assurance from this store. Had I brought that up to the checkout and faced embarrassment from the situation, I'd of rated this store lower in this event read more

Best Buy Savannah - MaxCam 360c was falsely advertised as a cheaper price and this store did not honor it. - Electronics Near Me - Savannah, Georgia

I stopped shopping here years ago because of their terrible return policies. I decided to come back since I was in need of a laptop for school. Kikki was a wonderful associate and helped me choose the best option for my needs. She didn't pressure any upsells or nonsense. She was knowledgeable and friendly. I am very pleased with the experience. read more

My printer quit working. There was a large selection of inkjets and ink tanks from $59- $350. They also had Laser printers. The store clerks were helpful and I bought a$159 printer on sale for$99. Good Deal! read more

The customer service from Mr. Amir was impeccable. He is very knowledgeable when it comes to the products that I've purchased in the past. Excellent human being. We love Best Buy. Cordially, John Roberts read more

Best Buy Savannah - Go pro camera accessories, SD 128GB card. - Electronics Near Me - Savannah, Georgia

The worst I have ever seen~! No management whatsoever. I purchased a New Amp. for Tv. Paid for set up and delivery, Was not given a receipt!~!! I asked for it, and they just stood there like they were death. They came to my house and set it up, and it hasn't worked right since. (900 bucks stolen~!! I paid for the warranty, and no paper work on that either. It doesn't get any worse than that~! I asked for the receipt, and the guy just stood there, no answer. Crooked isn't the word for it, it's worse than that ~!! Amp doesn't work ~!!! read more

Ordered dishwasher a month ago. Installation has been rescheduled several times. Received multiple texts messages saying delivery an install was going to be between 8 and noon yesterday. No one ever showed up, no one ever called. I've called the call center twice, after being on hold for over 20 minutes both times; they've come back with no answer. All they can say is that they will call the store, and someone should call me back. No one has called, I have no idea where the dishwasher is at. I can't even figure out how to get my money back at this point. Guess I have to dispute the charges at this point. Best Buy as a whole has been going downhill for several years now. Cheap prices come at a price. They will gladly take your money, good luck on getting what you paid for. I'd go somewhere else if you're planning on ordering something that has to be delivered. read more

I bought 10 appliances from Best Buy. My Samsung dishwasher has major issues just 1 year later. It is suppose to be under a 1 to 5 year warranty. Well Good Luck!! Best Buy refers you to call Samsung, Samsung refers you to call Cyber World Electronics. I call Cyber World Electronics and made an appointment ten days out. "Which was the first day available." Since I do not live at this house I had to take off from work, leave my house at 6am. and drive three hours to make it to this house so I would not miss this appointment. An hour before the appointment Cyber World called to tell me they could not be here today. They only had one technician. They charged my card $98 in advance before I could even schedule an appointment. When I called the local Savannah office for Cyber World they took my information and did not call me back. Do not use Cyber World Electronics in Savannah. read more

Last holiday season, my husband and I decided to upgrade our phones. When purchasing a new phone, I like to show up at the store with a phone case in hand and make sure the representative puts the device into the case, right out of the box before they set it down anywhere. Call me crazy but with the hefty price tag on smartphones these days and how much I use it, can you blame me? I am also scarred from a past experience, two phones ago to be exact. We were upgrading our phones and I took that baby home, without a case. You're like, okay, and? I had ordered the case while I was in the store because they didn't have the one I wanted. I was living in Hawaii at the time and Prime delivery in Hawaii is 3 days at a minimum. So I was going about my life and it was Day 3 of having this phone and lo and behold, the phone drops at exactly the right angle and *c-c-c-c-c-c-c-c-c-c-raaaaaaaaack* (imagine my face reacting in slow motion...noooooooooooo). Yeah. Exactly. Shock and then sheer devastation *insert ugly crying GIF here*. And then to add more salt to the wound, the case arrived later that day. And there was no avoiding that crack. Saw it every day for the next two long years. So lesson learned, I always show up with the case. Anyway, back to the review. I ordered the case online at Best Buy (BB) and their selections were great. I selected the curbside pick up option and I received an email shortly after confirming that order was ready for pick up. When we got to the store, there were designated numbered parking spots for curbside pick up. I checked in and a staff member came out shortly after with my order! It was so quick and easy. I definitely recommend this option! - COVID-19 Pandemic Observations - *offering curbside pick up *staff wearing masks Stay safe, Friends! read more

Donia is the best. Super helpful & customer service friendly! I asked a million questions & she answered every single one, even some twice lol. Best Buy Have A Superstar!!! read more

Best Buy Total Tech is a complete scam. Purchased a $1200.00 55" Tv. Had it delivered and set up. Not mounted. A few months later I moved and took the tv with me. Called to have Best Buy set up the Tv again. I was told at the store that whenever I moved they would set up the tv free of charge. Now I find out that for them to come out and just connect the tv the charge is $160.00. A quick sell by the employee to give false information is a dirty trick to play with a customer. Never Again. Best Buy is on my shit list. read more

I want to thank Egypt for the best customer service that I've ever received at Best Buy. She was very knowledgeable and patient with me and family. It is great people like her that make the buy experience truly awesome! Thank you again! read more

I screwed around with their idiot tech support for over 5 hours with at least four different morons. The Geek Squad should be named Idiot Squad. Never did resolve the problem. Have no idea why we spent the money for the tech support read more

I went in looking for a laptop I was sold a Mac Pro 14". I had it for 2 days when I got locked out of it my password would not work. I called apple support come to find out it was a refurbished laptop read more

I don't believe I'll ever buy another computer here again. Earlier this year my laptop needed service. Geek squad told me it was beyond repair, so I took their advice and bought a new one. Took the old one to another service repair shop, Tweaks by Geeks, and they fixed it for $100. STRIKE ONE. STRIKE TWO. I just bought an all-in-one basic computer for grand daughter to use for school. One week out of the box and it got damaged. Okay, so geek squad sent it out for repair. The repair price quoted was ridiculous, over $400, and more than I paid for the computer. Told them to return it to the store so we could pick it up. Took me half an hour to make an appointment (why do I need one) to pick up a computer that hasn't been repaired. Then took it to Tweaks by Geeks and they fixed it for $82. I always try to give benefit of the doubt, but in this case I feel like the geek squad service dept is deceptive, lazy and/or incompetent. read more

It's Black Friday.... so you know it's a mad house with lots of awesome deals. I must say Best Buy implemented a system to make shopping run smooth as possible. I oftan shop at this location and it appears the store was recognized for today. The store is clean, appears to be well stocked and customer service is okay. The long lines are moving fast as possible. read more

See all

The worst customer service ever and if you expect to find some help with a particular part of item, bring a flair gun.. The employees think they are so well informed (mainly the young guys) but in reality are rude, ill informed and just not interested. I was lied to during my initial phone call to the local store regarding a bad NIC card on a 4 month old Compaq. I was told that my laptop will be looked at on premises by a group of technicians. When I got there they told me I had to deal with Compaq directly and it just got worse from there. I spoke to the manager about the service and he was aloof at best, stating "we rarely get complaints" Well: 1. I don't believe that at all. 2. Your not supposed to get complaints, its the easiest job in electronic sales. Definitely purchase through the internet, if you can.. read more

Just left here without the item I came for. All they had to do was open a case for me so I could get a camera out, they didn't have to sell me anything or talk to me or make eye contact if they didn't want to. Waited around for 30 minutes for someone to open the case, asking whatever blue shirt I could find to help, but no one could just give me this dumb camera. So yeah, buying it on Amazon instead. read more

Best Buy appears to be doing the best to be expected with the advent of Amazon. Some of their customer support and service after the sale is missing buy they deliver what's promised and that's pretty amazing in these crazy times. read more

I came in on March 1st about 11:15am. Parking lot was not full so knew I could be in and out within a few minutes. I saw lots of staff wearing the blue polos but trying to catch anyone's eye for help was a lost cause. They would see you but, even when your standing right next to them they would ignore or not acknowledge you there. I ended up stopping someone to help me but even after looking up what I couldn't find. Instead of offering to show me the next best thing she just pointed to where I could find something. If I wanted to purchase it myself I could have just ordered it online but instead I wanted an actual person help me decide. I walked around the store to different blue shirt staff hoping someone could/would offer to help. Nothing. I ended up stopping someone that looked to be on a mission that was walking through the Apple department asking if he could help me. His reply they are unstaffed and it isn't his area... okay so apparently Best Buy doesn't want my business... he takes me over to another person helping someone and they give me some ideas of what the next best thing is but doesn't know if it's in stock or not. Okay can someone find someone to look?! Honestly, this is f-ing* ridiculous!!! All I wanted was a iPad Pro 9.7in lifeproof case with Bluetooth keyboard I had checked the website that morning and it said they had some in store. So either it was not stocked or misplaced somewhere. So... I will be taking my business elsewhere. Thank you. read more

I have been terribly dissatisfied with the behavior of Appliance Manager, Jay Hill, at this store. He displayed an inability to pay attention to the details of an order as well as a total lack of concern for the hardship that I encountered as a result of his team's repeated errors. My initial order for a washer / dryer was made in early January. When the units were being installed it was discovered that both the washer and the dryer were damaged. In addition, there was a part missing that was required for stacking the units. The store agreed the units would be replaced. Because I was traveling in February, the date for the exchange and installation of the new units was set for early March. However, when the date arrived, the installation team decided not to make the exchange because no one had ordered the missing part. They rescheduled for mid April. With the onset of the corona virus having an impact in Savannah, I did not want to wait until mid April to have a functioning washer and dryer. I asked for other solutions. The management team said they would no longer make deliveries in home or do installations. I was told I had to bring the damaged units to them for an exchange at the store. They required me (a single woman in my sixties) to get the damaged units down two flights of stairs, into a trailer, over to the store location. Once I arrived at the store, Mr. Hill told me they wouldn't take the units. (This after insisting in prior conversations that the only way I could get functioning units was if I brought the damaged units to them.) I said I wasn't leaving without a working washer and dryer. As you might imagine, I was not a happy camper at that point. They then agreed to make the exchange. I loaded up the washer / dryer into the trailer, drove it back across town, had each unit brought up two flights of stairs, spent an hour and half working through the installation instructions, and paid my hired help. It was only through my persistence, hired outside help, and $330 out of my pocket, that I finally got a working washer and dryer installed and operating at my home this past week. The conditions under which I bought the washer and dryer (with free in home delivery and installation) obviously changed because of the impact of the corona virus. However, at no time, did I feel like Mr. Hill and the management team at Savannah Best Buy were interested in finding a solution for me. In truth, I felt they were indifferent, if not down right dismissive. At no time, did anyone on the management team offer me a discount or credit or condolences for my trouble. People with such a poor attitude towards customers should leave the retail industry! There were two Savannah Best Buy employees who treated this issue with professionalism and courtesy when I spoke with them...their names were Sasha and Jeremy. My thanks to them for their customer service mindset. read more

I went to buy a chrome book. The sale price was $299. The sales associate said the price was good for a week. I took a proper picture of the tag showing the price for that chrome book. I wanted to go home and check the Internet for a better price. The next day I went to the Best Buy website and noticed that it was $60 more. I called customer service and they told me that since I had a picture of that price tag they would honor that price. When I went to the store the department manager would neither honor the associates word or the customer service word even though I had a picture of the price tag. Over the years I have spent thousands of dollars on electronics at Best Buy. But because of this I will not spend another penny. For $60 they have lost a loyal customer with friends. read more

I bought a Ring 4 Video Doorbell and had Best Buy Total Tech install it. I had to go to a last minute sales appt so I wasn't home when they installed it. My wife asked them to get the video working before leaving but they did not. It turns out the doorbell had been installed before and later returned to the store and they sold it to me without telling me it was a returned item. The video had been attached to the previous buyers phone and now it can't be attached to another phone because of Ring security protocol. I called Best Buy and after some arm twisting they agreed to replace the Ring doorbell and install the new one for free. However, the TotalTech work order says to install a doorbell but they gave the tech a chime instead. Now they insist I'm supposed to get a chime. I've been on the phone and chat for hours. All they do is tell me about their policies and red tape. I keep telling them MY policy is that I get treated right. Very sorry. I guess I will buy another one and everything else tech I need from now on from Amazon. read more

So let me tell you about my visit. I don't know how to put it into words, so I'll start with her name... Kween. I don't know if this Best Buy location truly realizes what they have in her. Knowledge, confidence, personality. WOW. I have told EVERYONE I know about my experience. I went in to get a Gaming computer. I walked out with one, but I also walked out knowing that what I just purchased was more than a console. Every time I look at my Awesome HP Omen, and it is awesome, I think of a 30 minute conversation with not just a sales associate, but a truly remarkable person. Thank you Kween for just being you and talking to me like a person, not just a sale. I believe you will thrive in anything you want to accomplish. So this review is not for the store, or the product, it's a individual review. There aren't enough stars for you my dear. read more

I have a strong dislike for this place simply based on their customer service. If you can find what you need on your own or if you're not making a return you'll be fine . If you need a little or if you have to make a return, get ready cause it may be awhile . I only waited an HOUR and before you ask nope I was the second person in a line of two . I had to end up calling their District manager who was awesome because the experience was so horrible. Now I only come here to buy hard copies of movies instead of buying them on iTunes. read more

See all

I am pretty sure that Best Buy is an evil empire. The people working here may as well be Stormtroopers. That being said, this is a nice one. The staff is super helpful. Returns here are not a bother and if you forget something at the store they don't screw you over. I am not a box store fan but I must say the quality of the items here far exceeds the low end items they sell over at H. H. Gregg and the staff here is way more informed about the products they offer. The worst thing here is the wait to get out of the store, that is just awful. Overall I am happy shopping here. read more

Having had such horrible experiences with Home Depot and Lowes after recently moving here (Home Depot messed up our carpet and laminate order and were literally out here 6 times and it still isn't right, and Lowes delivered the washer/dryer with the wrong cords and a refrigerator they couldn't level, blaming my floor being uneven and telling me they had "other customers" so they couldn't stay and make it level), we decided to try Best Buy for a dishwasher. We bought the dishwasher last week with a delivery scheduled for Friday, 2/28. We got a confirmation call on 2/27. We boarded our dogs and took the day off of work to wait for them. At 4:45 with no contact from them, we called, only to be told our delivery had been accidentally sent to Atlanta and there was nothing they can do. The first customer service person I talked to hung up on me, the Best Buy store manager said there was nothing they could do but I could get the dishwasher next week. I asked if they would waive the delivery and installation charge and he said they don't do that, so I instructed him to cancel the order. His reply was "ok". I guess they are doing so well they don't need a $900 sale. If you are in need of anything delivered and installed near Savannah, do not use any of the Big Box stores - they're terrible. And don't use a local carpet installer from Romanoff - they were disgraceful, and that's who Home Depot uses. The carpet were re-done in July, and we already have to have them replaced due to seams splitting. And definitelty don't use Best Buy. read more

I was there on a Friday afternoon. Tried to buy a gift card but there was literally nobody at any of the 8 registers. 2 employees were 'hanging out' at the security desk, 2 employees were chatting across from the registers, and 1 employee was at the Returns counter. Out of 5 people, there was nobody to take my payment. I waited over a minute and decided to just leave... read more

I have been blown away with the level of customer service I have received on a regular basis. I am left wanting nothing when I leave... except maybe some more money to buy items I may or may not really need. read more

I haven't been in a Best Buy in quite awhile due to the fact that I can get almost any item the carry at other stores or online for the same price or cheaper. Overall, it is a very nice looking store, and a they have a huge selection. However, the staff is not very knowledgable, and don't seem to want to be there. My biggest complaint however and the reason for this negative review is their price match policy. Bottom line, I found an item they carry on 3 separate websites, one of which is listed specifically in there price match terms on their website for $120 less, and they refused to honor it. (Model # matched exactly) So I bought the item online, and even with 2 day shipping saved $100 dollars. I won't return for awhile, if at all. read more

Went to Best Buy in Savannah, GA to have a tablet serviced. Was told I needed an appointment, when attempting to schedule I was told the next available appointment to DROP OFF (not have any service done, not have anyone look at it, just drop it off) was 14 days from today (07/21 appointment). When I asked why I could not just drop it off today and then have them get to it on the 23rd I was told that the Corporate office does not let them touch the service items for 2 days once dropped off. Now I am not that smart, but if an item is dropped off on 07/07 and they dont look at it till 07/23 that seems like more than a 2 day quarantine. When I pointed this out to both the employee who was scheduling my DROP OFF and the assistant manager they both said this was corporate policy and covid was the cause. I am so tired of hearing Covid caused this and that it when the issue has nothing to due with the pandemic. A 2 week waiting time to DROP OFF a product for service is absolutely stupid, I understand the service can take some time, but a 2 week wait to DROP IT OFF absolutely STUPID. read more

This is the worst experience ever will never walk thru there doors , they answer no calls you will be put thru a holding system that will never be answered. It just keeps recycling you thru the holding system over and over to no avail . A serious management problem, if they had minus 10 stars that wouldn't be enough for my experience read more

Jay was very nasty And unprofessional! Granted, everyone is entitled to a bad day. However, when dealing with customers patience is a much. It only takes a few minutes to explain or help a customer. Saying, "I already told care of it so what do you need if for" isn't the answer. Nor loud talking them. I would strongly suggest he attend a holiday customer service training asap!! He really aggravated my PTSD! read more