Amazing service!!! Just moved to the Madison area, I am young and don't know the first thing about tech. Goal was to get a cheap reliable tv and WiFi router and was blown away by the helpfulness of the staff. Grant, an employee on the floor, immediately noticed that we needed assistance and guided us through the whole process. He was super knowledgeable and transparent about the products. Felt like he was actually trying to help us and not just trying to swindle us into buying the most expensive product! Walked out with a cheep LG tv and a Netgear router that both work great. Couldn't have asked for a better experience. THANK YOU GRANT!! read more

Best Buy Customer service has gone terribly wrong. They have no online support for login issues. They have no product support. You can't talk to the local store by phone. I'm locked out of my online account and was told I have to drive to the store by their phone customer service team. read more

Horrible service. Went to store on 12/21/24 and priced this coffee maker. It showed on the tag at 184.99 until 1/4/25. Checked pricing and found them to be cheaper, went back on 12/23/24 and the price was changed to 299.99. Showed management the picture of their product in their store with their tag that says the offer is good til 1/4/25. The told me there was a "vendor" pricing change and they can't honor their own price tag. Called the 800 number for Best Buy and got nowhere. I left both the coffee makers I was going to buy right there, canceling my Best Buy card as soon as I get to my computer and never purchasing from them again. Do urself a favor, go to Walmart. read more

Best Buy West Madison - After we brought up the pricing, mysteriously the price tag is missing. - Computers Near Me - Madison, Wisconsin

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Checking this place out for Black Friday deals on TV. Plenty of staffs talking to each other instead of assisting customers. Aisles are packed with plenty of inventory and could be a safety hazard in case of an emergency. Didn't venture to the rest of the store. read more

I have posted my previous experience with this business. Today I went back I asked if someone could help me with ear buds after multiple employees walked right by without offering to assist. She promised to do so and then sat there while nobody did a single thing to answer my questions. There are dozens of employees walking in the area and they literally ignored me. Tough to make a profit when you treat people like this read more

NEVER buy the Geek Squad protection plan, under any circumstance! I purchased a Samsung Duoflex self-cleaning oven to the tune of $1500, plus the 3-year protection plan. 1 1/2 years into owning it, and one of the stovetop knobs broke off. I did NOT apply extra force; I did NOT abuse it. It simply broke as I was turning it revealing just how brittle it was. Naturally, I assumed this would be covered under my protection plan. But I wouldn't be writing this review if things were that easy. And boy, did Best Buy not want to make things easy. When I first went into the store, the employee I spoke with told me that "if only they had this model in the store, they could just swap my broken knob for one of the floor model's knobs so I could get on my way," implying that they didn't have this particular model on the floor. When I pointed to it, he changed his tune and said, actually, no, we can't do that. Nor could they offer any service in the store; I would need to call a 1-800 number. When I called, there was about a 15-minute hold time before finally speaking to a very rude agent. Rude may not be the right way to phrase it; it was more that he simply had no self-awareness. He didn't seem to understand that his own feeble explanations for why they weren't going to deal with my problem somehow wouldn't be perceived as good customer service. Huh, I wonder why. When I explained the situation, he quickly started inventing reasons for why my protection plan probably wouldn't cover this, but that he'd need to confirm this with others. He quickly did so, stating that, indeed, the Best Buy protection plan doesn't actually protect anything -- as it doesn't cover the cost to replace a knob. I was furious. I asked him what is the point of having the protection plan at all? He stated that the knob is purely "cosmetic," and that isn't covered under the plan. I wonder how many other necessary functions of the oven aren't covered? The burner doesn't work so well without a knob, let me tell you! He was able to provide a part number of the knob so that I could separately order a replacement from some third-party vendor. I assumed, being a simple knob, that maybe it would cost me $6 or $8 to replace. Oh no. If you guessed $20, that's not right either. Did you guess $50? Keep going higher. The true cost of the replacement knob (just a single knob!) was $109! One hundred and nine. Can you believe that? Moreover, that cost is not covered by the Protection Plan. I ask you, dear reader, the same question that I asked the support agent: what is the point of the protection plan, if it doesn't actually protect you from even the most basic defects? I then called back the local store, asking if they would reconsider swapping my broken knob for one of the floor model's intact knobs. Still a hard no - despite having purchased their 3-year Geek Squad Protection Plan. They had absolutely no interest in providing good customer service. Frankly, they were of no service at all. They had already sucked up my money so there was clearly no further use to me. As I explained to the agent on the phone, I seriously considered whether it would be worth it to try and shoplift one of the knobs from the floor model out of spite. I concluded that no, probably not worth it. But it was tempting. It certainly felt as though I had been robbed, so it made sense to want to return the favor. Ultimately I cannot soberly condone criminal conduct. But I can say this: I will NEVER be making another appliance purchase again from Best Buy in my life. It is abundantly clear that they do NOT have your back, when things go awry. I would recommend you do the same; steer clear of Best Buy for appliances, at all costs. And for goodness sake, do NOT buy their extended warranties / protection plans. They do not cover even the most basic defects. Those plans only exist to suck more margin dollars out of your wallet, while providing no benefit to you whatsoever. read more

Best Buy West Madison - The knob broke - and the protection plan didn't cover it - Computers Near Me - Madison, Wisconsin

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I bought a hypervolt massage gun online on November 10th. The store put it to a delayed order somehow and I wait till November 18, called them. The customer service was fine and promised me to have my item ship in one day. However, I never receive it, and the status of my order is "shipped" now, but without any tracking information! No tracking information and no item at all! I am still waiting, I called 4 more times but none of those phone calls actually solved my problem. Today, November 27, I still got nothing but a lost of 300 dollars. read more

Best Buy West Madison - Computers Near Me - Madison, Wisconsin

We LOVE this Best Buy! Everyone is so very helpful & nice! Great selection, awesome prices and a well-stocked store. Excellent customer service! If you need anything for yourself (iphone, android, laptop, etc) or your home (tv, appliances, both small and major, etc), this is the place to go!!! read more

Maya the Samsung rep at Best Buy on Madison's West side has restored my faith in humanity by going above and beyond fixing my phone. I so appreciate all the time and energy she put into restoring my lost information. She is a wiz with Samsaung devices and is willing to help you. Something you don't see anymore in this world. So if you have any questions or break your Samsung device, tablet, phone, watch go see Maya. She rocks!!!​ read more

Went in today looking for help, I got crap instead. The salesperson here looked at us like we were complete idiots. We are both seniors and he treated us like a couple of kids. Bad place to go if you want help. read more

PUtrchased laptop. Bought the totaltech package along with computer. Later bought printer. Whole experience was terrible. Tried to reach people by phone, chat, email . . . at both Geek Squad and Best Buy. Totally frustrating. Never got my question answered. Will. not buy anything there ever again. read more

Always seems to be understaffed and their selection of products is odd. Bought an air purifier from this location a few months ago and went back to get a replacement filter. They sold three models of purifiers in store but did not see replacement filters. The one filter they did sell is used in a model of purifier they don't sell in store. I guess if I can get the model I would expect to be able to get a replacement filter too. read more

Went in to buy a desktop computer. The one we were hoping for wasn't in stock so we ordered it for in store pick up, paid, and were given a date to come pick it up. When we arrived to pick it up we were told it hadn't even shipped & that it could be several days to a few weeks & to just wait. We needed it ASAP so we canceled our order & found one elsewhere. Website says it can up to 48 hours for a refund to process. After a week of still no refund I contacted support & was told to be patient. Another week later with no refund contacted support again & got told to be patient again. After a third week I was told by support that I had to call a different number to "release my refund because it was stuck." Once I called that I they finally canceled the order on their end & processed the refund. Still took several more days before I got my money back. read more

We had the most obscure question involving a car charger, an overpowered laptop and a long distance trip, BRYANT was amazingly knowledgeable and super helpful. Thank you! read more

Another horrible experience with your store After having the issue I previously emailed about, I thought, against my better judgement, that I would give Best Buy one more chance. Your store was able to order two of the Samsung Z Fold 3 phones the 512 GB model. I ordered them on September 21st so I could still get the Samsung pre order offer of $200 Samsung Credit per phone. My phone was delayed getting in. I stopped by the store 4 different times to check on the order. On October 6th at 8:42 pm I got a text message from Best Buy saying they were canceling my order. I called your phone number twice and got hung on both times. I even made sure the customer service person had my number so she could call me back if we got disconnected. I went to the best buy store at 7357 W Towne Way, Madison, WI 53719. I talked to a man named Chris. He was going to find out what happened and make sure that I still got the phones with all the promotions available. On October 12th I received a voice mail from Chris. He explained to me that when Verizon tried to port over my numbers they ran into an issue with sprint. Instead of calling me, Best Buy just canceled my order. Chris told me that he could still get me the phones but that there was no way for best buy to get be the promotion that I had originally purchased the phone with. He specifically said the store manager wouldn't do it. Now I'm out the $400 per phone that Best buy was offering. I have no idea why best buy can't fix their mistake an honor their own sale price. I am also now out $200 per phone from Samsung. And now the Verizon trade in is only $800 when it was $1000 per phone when I order them. So that's another $200 per phone that I am out. So all together I am now out $1600 worth of promotions just because Best Buy canceled my order. I don't know how you define customer service, but this is the exact opposite. There is no excuse for this kid of service. I knew I shouldn't have given Best Buy a second change. I can't believe you guys screwed me over so bad. You should really change your name from Best Buy to Worst Buy. As a customer I have never been treated so poorly in my life. read more

I went into West Madison Best Buy. I wanted to shop for a dash cam, backup system and possible radio replacement. I asked at the back info desk for someone knowledgeable. They suggested Anthony who came over and told me that it didnt matter what I picked, they would all fit into my dash because "they have kits", He didnt look anything up, " we have kits". I then asked what the difference were in the systems. I was looking for something/anything informative. "These are double din and these are single din." And what's the difference I asked... "well, double din are thicker and single din are thinner" With this insightful tidbit he headed back to the front of the store...Last I saw he was just standing there talking to several other employees - no customers in sight read more

I'm all for giving retail businesses the stars they deserve. I get that when people are frustrated, they come to Yelp and dole out the bad reviews. I'm not disagreeing with anyone's bad experiences, but I'd like to put out my good experience. This goes for every Best Buy, but the price match option is great. Usually, I just pull up my Amazon app and show them the price, and that's what I get it for. We've only done this for a gaming controller at this location. Last week, it was 8:45pm and I had to send out some time sensitive emails, and of course, I go to plug in my charger and see it's not charging. Some puppy of mine decided it would be awesome to chew it. Needless to say, I dashed out of my apartment to Best Buy and discovered I only live 5 minutes away. I was happy that no one at the front of Best Buy said, "Excuse me, store is closing in 5 minutes." Instead, I got the usual "Welcome to Best Buy." I really like the Open Box prices at Best Buy. Most of the time, it's just a customer who opened it and decided they didn't want it. They list out pretty specifically what is in the box or not. I got a MacBook charger for $64; they're usually $80. Another time, I got my Samsung wireless charger for half off - not at this location, but just saying, it's an awesome deal if you can find things in pristine condition. read more

Bought a computer 3 months ago for over $1,000 based on a recommendation from a worker there. 3 months later that laptop has the "blue screen of death" and I brought it in and was told "you'll need to pay $200 a year to get your files back and for your computer to continue to work". I'm not the most tech savvy person, but this is without a doubt the biggest scam I've ever been apart of. read more

I like to buy my phones at places other than my carrier store because I feel like they give more honest input and feedback as they're not partial to who your carrier is. I came into this store in looks to upgrade my phone and had great customer service. They explained the different promotions that were going on and walked me through what my bill would look like if I upgraded. I ended up preordering a new phone while I was there and was told they'd call me when it was in store so we could schedule a time I could pick it up so I didn't have to wait. I received a call the day before the release day for my phone, and they had my most preferred time slot available. So far so good. I showed up to the appointment 20 minutes early and they helped me right away! Not only that, the worker (Jon was his name I believe) remembered me, my carrier, pretty much my name and almost which line on my phone plan was mine a few days later! I was impressed as I know they interact with plenty of customers on a daily basis. Everyone was super friendly which was refreshing, especially since they're really busy on iPhone release days. I would recommend coming here for your cell phone needs, as you don't feel like you're being swindled by a large carrier & they have good customer service! They are able to do everything you would do at your normal carrier store. They also put on my screen protector for me, which I would have been horrible at and would have surely screwed up! read more

I'm only giving 2 stars instead of 1 because my refund was successfully processed, but that was the bare minimum of help I deserved here. I made an appointment for battery repair. They assured me it would be 2 hours max and the screen would be removed via vacuum suction. I barely get home from dropping it off and they call my partner to say that they were unsuccessful in opening the phone, and could not repair it, and would I now come pick it up. I asked multiple questions and the repair person who called answered hardly any of them. Apparently the screw in the phone was stripped, and they neglected to mention that would be part of the repair process. Regardless, I double checked with our account holder that my phone had NEVER received service before, so there was to single possible way the screw could have been stripped by anyone but them in this process. They refused to acknowledge this when I arrived and had no further explanation for me. Multiple service personnel assured me they had never seen this happen before save one, who offered no idea on a solution the first time he witnessed this issue, either. The most infuriating part about this is that my partner was able to find solutions to it on one google search. So obviously, they just don't care to improve their service as new issues arise and are not willing to go the extra mile to fix something, despite them being one of only a few VERIFIED APPLE REPAIR STORES. They simply recommended I go elsewhere and had no further advice for me. NOT TO MENTION my screen protector and case were broken in the process, and because they NO LONGER CARRY items for my iPhone 11, could not even offer to replace those parts. So I left with the phone in WORSE SHAPE THAN WHEN I ARRIVED and now have EVEN MORE WORK AHEAD OF ME to sort this out. I was clear that my phone was part of my job, and that it would be critical to fix quickly so that I could perform my job function for my company. And at this point, the process of sending this off to apple to have fixed is going to cost me at least double what I was supposed to have paid at Best Buy Geek Squad. No one benefited here, not me as the consumer, not the techs who received no serious pushback for failing to answer these questions, and not Best Buy because I will be warning all my friends never to trust Geek Squad again. Figure out how to repair fucking phones or stop claiming to do so, and fire whoever stripped my fucking screws. Y'all suck. read more

The Geek Squad from Madison West at least the Consultant that came to my house was the worse, his name is Evan and he's got serious attitude and very unresponsive and unprofessional to say the least. I canceled a $2,000.00 order just because of him and now Best Buy are trying to hold up a $215.00 refund for spite! Use Hello Tech and you will have a professional and much more pleasurable experience... read more

Best Buy has gone steadily downhill, they have cut staff and customer service. It is no longer possible to call the store to see if an item is in stock, can only talk to a chat bot online that doesn't know anything. So, took a ten mile trip to the store in the rain only to find out, from the harassed-looking salesman, that the item I wanted wasn't in stock, didn't know when they'd get one in, couldn't check other stores. A waste of time--and people wonder why retail is going under. Found item online and it will be delivered in two days. Will never return to this store. If I need large appliances, will go to a local retailer, where at least there is customer service. BTW, tried to put a review on Best Buy site, but they screen out anything negative! read more

I paid Best Buy for the installation of a counter top stove. They sent someone to make sure our counter would accommodate the purchase and then scheduled the installation. The installers came and took my old stove away, but needed me to purchase some silicone to install my new one. They said they would come back the next day. They told me to call them once I purchased the silicone. I did call and after being put on hold for 20 minutes, I was told they would call me later in the evening. They never called. I did get an email saying they would come by the next day. The next day (a Friday), though, someone came by to haul away my old stovetop. I told them that they already hauled mine away and I only needed the new one installed. I was told I needed to reschedule. I now have to go 5 days without a stove. When I went in to Best Buy to let them know how the installers were doing such a poor job, the their response was the following: Why did you let them take away your old countertop stove AND We are not the installers, so you have to talk to them. I paid Best Buy for the installation, but they take no responsibility for it. DO NOT BUY APPLIANCES THAT NEED TO BE INSTALLED FROM BEST BUY! read more

We bought something online so that we could pick it up quickly. When we got there it was one giant line for check out and online purchases. Just plain stupid! What's the point of ordering online if I have to stand in line. Shop online elsewhere! read more

Just lost a life long customer. Wouldn't price match an the exact same model from amazon. Never had a difficulty doing this before, but now I have. If you want to stay in business for the long haul, you better start price matching Amazon Prime items. Waiting 1 day for 50% off will always be worth it for the customer read more

Would NOT recommend. We ordered appliances on 6/24 and picked a delivery date of 7/9. On 7/11 when they arrived, (4 appliances) 3 were damaged and 2 could not be installed. They were to deliver the 2 new appliances to replace the damaged ones on 7/18. That day I received a call that they could not find my appliances.Long story short, Finally on 8/8 we did get the last 2 appliances. read more

called to ask question about headphones and man wa really nice and helpful, gave me great recommendations

I had a pleasant experience in the camera department. I'm in the market for a DSLR camera or mirrorless camera so I came to Best Buy to test out some models. While I came into the store with a good amount of knowledge about different camera lines, I was still given quite a bit of help from the staff member. He guided me through different screens and adjustments of the cameras which let me better compare them. It was also nice to play with the cameras a bit on my own without asking for a camera to test like I had to do at The Camera Company store on the square. Aside from cameras, Best Buy had a number of drones and other fun camera gear at reasonable prices compared to Amazon. I browsed the rest of the store and spotted some good deals on phone gadgets and blenders. Overall, Best Buy has a solid range of electronics and they're readily available to test out. read more

Went in to get the new IPhone 11. Thought we was out of luck, but Victoria and Jessica both were amazing to work with. Super helpful nice and positive. I would recommend speaking with those ladies any time you need help with a phone! read more

I waffled between a two and a three, so I'll round up because a lot of my gripes are probably more related to the decline of electronics stores in general than to this particular location of Best Buy. As a teenager I was at Best Buy nearly weekly. It was my go-to for CDs, as they inevitably had almost every new release I wanted for $8 to 10. My trips to Best Buy are around once or twice a year these days, but they still have some good deals. I recently stopped in to buy a printer on a weekday afternoon. The store seemed weirdly busy, and as such I was unable to find anyone to help me. I came in knowing exactly what I wanted, found the printer pretty quickly, but was unable to locate any boxes for it on the shelf. I wandered back and forth for almost ten minutes trying to find someone to help me. I finally was able to track down an associate, who had to track down a second associate to grab my box. While it was difficult to initially get customer service, it was actually pretty great when I finally received it. The gentleman who helped me was polite and efficient, and carried my box up to the front and placed it on a cart for me to take to my car. The box wasn't super heavy, but it was large and my short little arms appreciated the help so I wouldn't have to waddle out of the store trying to grip it. Best Buy is no longer a destination for me, but if I need to make a large electronics purchase it's most likely where I'll end up. read more

So this is not going to be short, but I urge you to take your time to read this before ever stepping foot inside of this Best Buy. I worked here for a year, my boyfriend worked here for the year prior. Whilst there we both sincerely enjoyed the place and truly believe that the majority of the employees here are well versed in the technology that they sell. We are both Elite Plus members ourselves of Best Buy and a part of the Gamers Club program. Early in 2016 we came here to purchase a new TV. The LG OLED is a beautiful tv with marvelous specs even for gaming. It is sold through Magnolia in Best Buy only. We chatted with 3 different sales associates in Mag about the TVs specifically stating that we wanted it for the upcoming 4k gaming in the end of the year, 4k movies and bluerays, and that we have a 7.2 Klipsche sound system to go along with it. The sales associates assured us multiple times that both the Flat and the Curved LG OLED TVs had HDR capability. We went on to purchase our $9000 TV from them. Later in the year when the Xbox Slim was released, we hooked it all up and tried to set up our new system. Only then did we realize that hey, there is no HDR for the Curved model. We contacted LG to be sure of this and it was confirmed. The TV that we bought specifically for this, doesn't offer the feature though 3 sales associates assured us it did. (Mind you, he is a recent college graduate and I am soon on my way to graduate school so big purchases like this are very special to us and not done halfheartedly). I went in on my own to buy my boyfriend a birthday present and took a look at new TV's because we needed to do something. We are both getting Scorpio Xboxes next year too and we don't want products we can't use along side of it. The sales associates we had talked to earlier in the year and were still there working the day I came in. Again, as a previous employee they all were more than happy to come try to help me. I began to explain the situation and said I needed to buy a new TV. As Mag works off of commission, they would only try to sell me their TV's and none of them knew that the Curved OLED was different from the Flat OLED in that one area. I had to educate them. I came home and talked to my boyfriend who contacted Best Buy customer support. He simply explained what happened and asked if we could do an exchange potentially as we had ALWAYS purchased big items from here and would have been more than happy to pay any difference in price. We are, again, Elite Plus members, we have no problem supporting this store. We loved Best Buy. They contacted him back a week later and connected him to the Mag department at the West Best Buy in Madison and he began to explain the situation. He said how he had texted Matt, the gentleman who sold it to us, and Matt said he never said it supported HDR (though he had). The man on the phone with my boyfriend, Alan, said there is nothing they can do about it and that YOU SHOULD HAVE DONE YOUR OWN RESEARCH. Both of us being former employees were appalled that someone working there would say that then proceed to hang up the phone. We were taught that Best Buy is still around because they are they to support the customer and educate them. They knew what we wanted/needed, and rather than look for the answer they just spewed what we wanted to hear even though it was incorrect. The fact that an employee said this on the phone and then hung up has baffled me and Best Buy lost 2 Elite Plus customers for life as of now. I understand if they can't fix the situation, but to treat people like that is absurd and the reason people write such terrible reviews of this place. Between this and them messing up our phone upgrades we will never return and I urge you to do the same. This one store has lost me over 10K and I will never walk in those doors again. Please consider before you go and "do your own research" I guess. read more

Oh my. I haven't been in a Best Buy in a long time, and a brief search for a part reminded me why I have not gone (I knew it would be bad, but I was in a hurry!). A HDMI cable converter cost $29.99. Yes, a half dollar sized converter cost $30! All of the happy 90s memories are long gone and what remains is a sad big box store. read more

Pretty much a typical Best Buy store, but I've generally have positive experiences here. More times than not, the staff members were able to answer my questions and I've been able to find the products I've needed. I appreciate being able to pick up on-line orders at the stores. Finding parking has never been an issue, read more

When this first store open up in about 1990 it was great i remember getting some great technology for the time and movies and music with great customer service. they were forceful and people started to complain so they went the other way and don't come up to you right away anymore You should plain about 30 minutes to a hour or moor I have waited as much as 2 and half hours for assistance. if you don't need help the price is right.. I wold suggest skipping talking to the Apple guys and the blue shirts and the phone company's and go right to the geek squad they are great! They will help you find what your looking for when they have time. Don't let them pass you on to a blue shirt they are very clueless and will give you a stroke trying to communicate with them about products you are interested in. read more

Came in to buy a mac book pro. I've done a lot of research on which one I wanted, so I knew what I wanted to buy. I stood at the apple counter in the middle of the computer department and wasn't able to get any help. I've been to this location plenty times before and its fine if I am just grabbing something I need and go. But if you are actually needing to wait for an associate, you have to walk around and try to hunt down someone. Giving an extra star because the guy that actually helped us was very friendly. read more

We started off buying a gas stove from best buy a little over two months ago, it was on sale and a floor model, we went to pick it up a few days after we purchased it and it took an hour for them to find bubble rap! Let me remind you this is an electronics store...they deal with bubble wrap everyday! Finally we get it outside to load it on the truck and they guy just throws it on! Then we get home and there are pieces missing, we call best buy and the manager says "it comes as is, you have to buy the replacement part". Yeah, no, it comes as it with everything that was originally on it when we purchased it. Finally after an hour on the phone they agree to give us the part. Fast forward two months, we need a dishwasher. We go in, buy the dishwasher, ask for delivery AND installation. Dishwasher is supposed to be here Tuesday we get a call saying the delivery truck is having mechanical issues so no dishwasher till Saturday, no big deal stuff happens. I call best buy and double check the Saturday delivery and install. Jens the sales associate we purchased the dishwasher from tells me, "you said you were installing it yourselves". Hold on buddy! I specifically rember you asking if we wanted install and my husband says, "definitely we're not handy". Now I'm upset, ok Jens fine call me a lier. Then he tries to charge us $130 for install, now I'm just pissed but still keep my composure hand the phone to my husband and after 20 minutes still no install. So screw it we will find a way to install it. Saturday comes around, dishwasher is here, great!! We have our old one cleaned out for you to take. The deliver guy says "ok, is it disconnected?" Oh hell here we go again. No we don't have it disconnected!! We weren't told to disconnect it. Well I'll give you one guess what happens, we now have two dishwashers I'm kissed my husband's kissed and the dishes are pissed. To some it up if I could have given them negative stars I would have. We will never be going back to #bestbuy and will be advising others not to as well. read more

-Clean store -Friendly and attentive staff -Reasonably, and competitively priced. read more

Listed as 9pm close, but closing at 7? Fix your F@cking hours, Best Buy!!! I drove all the way across town!

Bought a Nighthawk AC1900 (NetGear) Smart WiFi router on 7/18/2021. It stopped working by 8/5/2021. Tried to return it to Best Buy on 8/8/2021. They refused to accept a return unless I had evidence from NetGear that the device was indeed not functioning. After spending a lot of time on the phone-finally got the documentation. Tried to return it again on 8/12/2021 with the documentation and Best Buy told me it was past the 14 day return period. They even refused to give me a store credit. I have been a regular customer at Best Buy over the years buying expensive computers and house appliances. Over a $149 product (Amazon selling it for $117) they have lost me as a customer. Amazon has better return policies, prices and customer service. So when this place eventually goes bankrupt, it will not be a surprise. read more

I've been working with appliance department. They've been very accommodating working with me to get the washer I wanted even though it was on back order -for 45+ days. They hooked me up so I wouldn't be without a washer while waiting for mine to become available. They honored the sale price and exchanged the machines at no additional cost me. -It feels above and beyond and that is what counts! read more