I hired Best Care Cleaning to conduct post-construction / pre move-in "professional" cleaning for the "new" (previously lived in) house that my husband and I recently bought and renovated.
The cleaning crew was on time and they were very polite, and overall they did an adequate job I guess, although for $240 I would have expected a bit more attention to details... particularly since we'd not moved in yet and the house was empty of furniture. I expected *everything* (except the walls, explanation below) to be thoroughly scrubbed and spotless for our upcoming move, but my overall impression was less than stellar and I suspect they kinda just did their normal everyday cleaning routine, failing to catch a lot of the extra debris and dust from the painting and flooring crews.
I am glad that Best Care cleaned the ceiling fans without me having to tell them; however, I would have like to seen this same attention to detail on the light fixtures, as well as the corners of the windows and bathroom floors. I also appreciate that the office staff was willing to communicate and set up my appointment via email (big plus for me.)
Before any cleaning work commenced, I specifically mentioned to both the girl who set up my appointment via email, as well as in person to the cleaning crew at the house, that they needed to be extra careful with the walls due to the painting we'd just completed. Unfortunately, after the cleaning crew left, I noticed some damage to the fresh paint. I had asked them to clean the folding doors (for washer/dryer closet) even though the doors were off their tracks. During the brief post-cleaning walk-thru, one of these doors was leaning on a freshly painted wall covering a big scrape on the corner... I didn't notice it until I moved the door to put it back after they left.
Nobody has been in the house besides myself, my mom, and the cleaning crew since the painters and floor installer finished their work... and I know for a fact the paint on this corner was not damaged when the construction crews left a few days before. I'm quite disappointed that now I have to get the painters back out to fix this.
https://www.facebook.com/photo.php?fbid=10153823561145505&set=o.423023161208419&type=3
I contacted the Best Cleaning office and sent them photos of the damage, but they deny that their crew caused it. (Of course they denied it because they know I can't actually prove it. *sigh*) If they didn't do it I can't imagine who did... nobody else was there. I guess we have a ghost at the new house. read more